In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
ð Unlock the Power of Excel 2019! ð Are you ready to master Microsoft Excel 2019 and elevate your skills to new heights? Introducing our comprehensive online course: 'Microsoft Excel 2019 - Beginner Level Training.' ð Dive into Excel's World-Class Features ð ð Section 1 - Excel Beginner Get started with a solid foundation. Learn the interface, navigation, and essential tools to kickstart your Excel journey. ð Section 2 - Excel Fundamentals Discover the core functionalities of Excel 2019, from cells and formulas to tables and more. Lay the groundwork for proficient data manipulation. ï¸ Section 3 - Entering and Editing Text Master the art of inputting and refining text within Excel. Gain efficiency and accuracy in handling textual data. Section 4 - Basic Excel Functions Explore the fundamental functions that make Excel a powerhouse. From basic calculations to data analysis, unlock Excel's potential. ð Section 5 - Modifying an Excel Worksheet Learn techniques to manage, organize, and customize worksheets effectively. Boost productivity and streamline your workflow. ð¨ Section 6 - Formatting Data Transform raw data into visually appealing, easy-to-read formats. Elevate your reports and presentations with polished data formatting skills. ð¼ï¸ Section 7 - Images, Shapes, and Smart Art Enhance your spreadsheets with visuals! Master the incorporation of images, shapes, and smart art for impactful data representation. ð¨ï¸ Section 8 - Printing in Excel Navigate the intricacies of printing in Excel. Optimize layouts and settings to produce professional-looking documents. ð Section 9 - Templates Harness the power of pre-designed templates. Learn how to utilize and customize templates for various Excel projects efficiently. ð Section 10 - Excel Beginner - Conclusion Wrap up your journey with a comprehensive understanding of Excel's beginner level. Recap key takeaways and prepare to advance your skills further. ð¥ Join Now and Excel in Excel 2019! ð¥ ð©âð» Whether you're a student, professional, or an Excel enthusiast, this course is your gateway to proficiency in Microsoft Excel 2019. Enroll today and unlock a world of possibilities with data manipulation, analysis, and presentation! ð Don't miss this opportunity! Enroll now and empower yourself with Excel mastery! ð Course Curriculum Section 1 - Excel Beginner Introduction 01:02 Section 2 - Excel Fundamentals Launching Excel 01:59 Start Up Screen 02:54 The Excel Interface 06:46 The Quick Access Toolbar 02:13 The Ribbon 04:43 Creating New Excel Workbooks 01:27 Saving Excel Files 02:22 Opening Excel Files 01:38 Beginner Shortcut Keys 01:37 Section 3 - Entering and Editing Text Entering Text 06:41 Working with Numbers 06:55 An Introduction to Dates 01:15 Find and Replace 04:10 Sorting Data 04:13 Working with Cell References 06:05 Relative Versus Absolute Cell Reference in Formulas 06:24 Understanding the Order of Operation 02:41 Section 4 - Basic Excel Functions The structure of an Excel Function 00:00 Working with the Sum Function 00:00 Working with Min and Max 00:00 Working with Averages 00:00 Working with Count and CountA 00:00 Section 5 - Modifying an Excel Worksheet Moving and Copying Data 00:00 Inserting and Deleting Rows and Columns 00:00 Changing the Width and Height of Cells 00:00 Hiding and Unhiding Rows, Columns and Sheets 00:00 Renaming Worksheets 00:00 Deleting Worksheets 00:00 Moving and Copying Worksheets 00:00 Section 6 - Formatting Data Adding Borders to Cells 00:00 Formatting Percentages 00:00 Merging and Centering Cells 00:00 A Quick look at Styles 00:00 Basic Conditional Formatting 00:00 Section 7 - Images, Shapes and Smart Art Inserting Images and Shapes 00:00 Working with SmartArt 00:00 Section 8 - Printing in Excel Print Preview 00:00 Margins, Scaling and Orientation 00:00 Printing 00:00 Section 9 - Templates Intro to Excel Templates 00:00 Opening an Existing Template 00:00 Creating a Custom Template 00:00 Section 10 - Excel Beginner - Conclusion Conclusion 00:00
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And if you are already working in the AutoCAD Programming using VB.NET field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this AutoCAD Programming using VB.NET course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This AutoCAD Programming using VB.NET course has no prerequisite. You don't need any educational qualification or experience to enrol in the AutoCAD Programming using VB.NET course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online AutoCAD Programming using VB.NET course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Unit 01: Introduction Module 01: Course Outline 00:03:00 Module 02: Introduction 00:05:00 Module 03: Who is this course for? 00:04:00 Module 04: Tools Needed for this Course 00:01:00 Unit 02: What will you learn from this Course? Module 01: What will you learn from this Course - Overview 00:06:00 Unit 03: Windows Form and Controls Module 01: Windows Form and Controls - Overview 00:04:00 Module 02: ControlsDemo Project - Overview 00:03:00 Module 03: ControlsDemo Project - Creating the Project 00:04:00 Module 04: Controls Demo Project - Designing the Form 00:19:00 Module 05: ControlsDemo Project - Creating the Utility Class 00:10:00 Module 06: ControlsDemo Project - Coding the Combobox Control 00:15:00 Module 07: ControlsDemo Project - Coding the Textbox Control 00:10:00 Module 08: ControlsDemo Project - Coding the Radiobutton Control 00:08:00 Module 09: ControlsDemo Project - Coding the Checkbox Control 00:17:00 Unit 04: Developing Projects Module 01: Draw Rectangle Project - Overview 00:03:00 Module 02: Creating the DrawRectangle Project 00:04:00 Module 03: DrawRectangle Project - Creating the Utility Class 00:20:00 Module 04: DrawRectangle Project - Designing the Form 00:15:00 Module 05: DrawRectangle Project - Coding the User Interface Part 1 00:24:00 Module 06: DrawRectangle Project - Coding the User Interface Part 2 00:18:00 Module 07: DrawRectangle Project - Running the Program 00:06:00 Module 08: Automate Update Layer Project - Overview 00:02:00 Module 09: Creating the AutomateUpdateLayer Project 00:03:00 Module 10: Automate Update Layer Project - Creating the Utility Class 00:17:00 Module 11: AutomateUpdateLayer Project - Designing the User Interface 00:07:00 Module 12: AutomateUpdateLayer Project - Coding the Form 00:18:00 Module 13: AutomateUpdateLayer Project - Running the Program 00:07:00 Module 14: Automatic Block Extractor Project - Overview 00:03:00 Module 15: AutomaticBlockExtractor Project - Creating the Project 00:03:00 Module 16: AutomaticBlockExtractor Project - Creating the User Interface 00:09:00 Module 17: AutomaticBlockExtractor Project - Coding the Form 00:27:00 Module 18: AutomaticBlockExtractor Project - Creating the Utility Class 00:27:00 Module 19: AutomaticBlockExtractor Project - Running the Program 00:10:00 Module 20: AutomateUpdateTextStyles Project - Overview 00:03:00 Module 21: AutomateUpdateTextStyle Project - Creating the Project 00:02:00 Module 22: AutomateUpdateTextStyle Project - Creating the User Interface 00:09:00 Module 23: AutomateUpdateTextStyle Project - Coding the Form 00:20:00 Module 24: AutomateUpdateTextStyle Project - Coding the Utility Class 00:16:00 Module 25: AutomateUpdateTextStyle Project - Running the Program 00:08:00 Module 26: Multiple Plot DWG to PDF Project - Overview 00:03:00 Module 27: MultiplePlotDWGtoPDF Project - Creating the Project 00:04:00 Module 28: MultiplePlotDWGtoPDF Project - Creating the User Interface 00:09:00 Module 29: MultiplePlotDWGtoPDF Project - Coding the Form 00:20:00 Module 30: MultiplePlotDWGtoPDF Project - Creating the Utility Class 00:30:00 Module 31: MultiplePlotDWGtoPDF Project - Running the Program 00:13:00 Module 32: Multiple Object Extractor Project - Overview 00:03:00 Module 33: MultipleObjectExtractor Project - Creating the Project 00:02:00 Module 34: MultipleObjectExtractor Project - Creating the User Interface 00:15:00 Module 35: MultipleObjectExtractor Project - Coding the Form Load Event 00:05:00 Module 36: MultipleObjectExtractor Project - Coding the Browse Buttons 00:10:00 Module 37: MultipleObjectExtractor Project - Coding the Extract Button 00:20:00 Module 38: MultipleObjectExtractor Project - Coding the ProcessDrawing Method 00:09:00 Module 39: MultipleObjectExtractor Project - Coding the ProcessObjectExtraction Method 00:11:00 Module 40: MultipleObjectExtractor Project - Coding the ExtractLine Method 00:09:00 Module 41: MultipleObjectExtractor Project - Coding the ExtractCircle Method 00:03:00 Module 42: MultipleObjectExtractor Project - Coding the ExtractPolyline Method 00:09:00 Module 43: MultipleObjectExtractor Project - Coding the ExtractMText Method 00:05:00 Module 44: MultipleObjectExtractor Project - Coding the ExtractBlock Method 00:05:00 Module 45: MultipleObjectExtractor Project - Running the Program 00:15:00 Unit 05: Conclusion Module 01: Conclusion 00:01:00
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Anyone with a knack for learning new skills can take this Microsoft Excel 2019 for Beginner course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Accreditation All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Requirements The Microsoft Excel 2019 is open to all students and has no formal entry requirements. To study the Microsoft Excel course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career path This course will give you a comprehensive understanding of the Microsoft Excel platform and assist you in pursuing several exciting employment opportunities, such as - Administrative Assistant Accountants Business Analyst Cost Estimator Data Entry Specialist Project Manager And many more! These job prospects pay an average of £15k to £55k a year in the UK. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
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