9683 Object courses

Discover the amazing features this tool has to offer in combining, collating and editing documents and the forms, markups and redaction techniques available. Duration 1 day (6.5 hours) Overview This Adobe Acrobat course looks at the powerful features of the tool quite often overlooked.  The course requires the use of either the Standard or Professional versions of Acrobat as the free Acrobat Reader only has limited functionality. Learn how to combine documents into a single file, edit and mark up PDFs, compare documents, redact data from documents and create fillable forms. Objectives  By the end of the course you will be able to: Create PDFs from other tools Set security Collate and combine files into a single PDF Edit PDF files Complete and sign documents Create fillable forms Mark up PDF documents Compare files Redact data Content Creating PDFs Building PDF documents from Word, Excel and PowerPoint Setting PDF options for print, image quality and security Working in Acrobat Home, Tools and Document Views Using the Navigation Panel and Pane Floating toolbar and Contextual menus Collating and Combining Files Combining multiple files into a single PDF Adding extra files Deleting pages and reorganising pages Editing Files Editing text and graphics Adding text and images Adding headers and footers, watermarks and backgrounds Adding Links Adding manual links Automatic links Completing and signing documents Using fill and sign to complete forms Adding signatures Creating Fillable and Signable Forms Prepare a form Autodetect fillable fields Add manual fillable fields Adding drop downs, check boxes, etc. Naming fields Setting field properties Previewing the form Marking Up Documents Marking up changes Using sticky notes Using the highlighter pen Adding stamps Attaching documents and audio Replying to comments Comparing Files Selecting settings Comparison report Reviewing differences Using the changes pane Redacting Data (Acrobat Professional only) Setting redaction options Redacting chosen text Searching and redacting words, phrases or patterns Redacting whole pages Applying redaction

Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

Our Motivational Intelligence Executive Management course is targeted at transitional leadership development to adapt to market dynamics. AWARD WINNING LEADERSHIP DEVELOPMENT PROGRAMME Executive Diploma: Leading With Motivational Intelligence Leading your team or business through transitions or adapting to change is a vital leadership skill that most find challenging. The Power Within Training is dedicated to giving leaders, managers, and businesses throughout England and the UK the executive leadership skills needed to transform their businesses. Neuroscientists have now discovered why people perceive risk, resist change, and cling to the legacy ways they approach their role. With this discovery, we’ve found a practical approach for removing this resistance and fostering greater employee accountability, adaptability, and resilience. The answer was uncovered in the emerging field of Motivational Intelligence. This course has completely changed my outlook on my responsibilities as a manager/leader. To say I have a new perspective is an understatement; I now have the tools to make a massive difference in how I run my company and my life; it has put a new voice in my head that is now directing me in ways I had not thought of before. "If you want a better chance in life and business, do not hesitate to do this course." MANAGING DIRECTOR RBT UNDERFLOWING LIMITED The Role of Motivational Leadership Our motivational leadership courses are rooted in the science of Motivational Intelligence. Motivational Intelligence is designed as an individual’s ability to identify and manage negative thoughts and self-limiting beliefs to overcome obstacles and accomplish goals. Using motivational intelligence and our management development program provides you with the skills and tools needed to face high-level challenges and put thoughts into action while paving the way to a vision. Motivation relies on the learning process of an individual and their ability to observe the relationship between performance and outcome. Motivational leaders can evoke and see the best in their employees and inspire them to work toward a common goal. LEADING WITH MOTIVATIONAL INTELLIGENCE Objectives of our Motivational Leadership Courses The management development program we offer is the world’s first accredited Executive Diploma specifically designed to help progressive-minded leaders adapt to today’s business environment. We focus on issues and challenges created by disruption and turbulence. Our motivational leadership courses address topics ranging from leading/managing virtual teams to helping employees more readily orient to an ever-changing world. The Power Within focuses on imparting fundamental skills, tactical best practices, and powerful insights into the human side of the business. Leadership training provides valuable knowledge to leaders of all levels. The management portion of our leadership training teaches participants how to define the proper team goals, translate them into actionable plans and communicate them in a way that encourages buy-in. Lastly, the leadership portion focuses on developing people by shifting negative thoughts and self-limiting beliefs such that individuals give themselves permission to learn, grow, and execute new strategies and plans. Here are some additional objects of our motivational leadership courses: To Understand the Role of Motivation in the Workplace To Develop a Deep Understanding of the Different Types of Motivation and How They Can Be Applied to Improve Team Performance To Learn How to Use Motivational Intelligence to Create a Positive and Productive Work Environment To Develop the Skills Needed to Increase Employee Engagement and Drive Business Results To Practice Effective Leadership Techniques that Foster Motivation and Engagement LEADING WITH MOTIVATIONAL INTELLIGENCE Our Leading with Motivational Intelligence (MQ) Executive Diploma Programme is specifically designed to help participants create the “complete game” of leadership and management. Leveraged by more than 40% of the largest Fortune 500 companies and implemented around the world, the Leading with Motivational Intelligence (MQ) consistently receives a participant buy-in rate in excess of 97%. However, the most important statistic is: 12 months after completing the course more than 93% of participants continue to use the skills and techniques taught on a daily basis. ABOUT THE MQ EXECUTIVE DIPLOMA Are There Different Types of Motivational Leadership? Motivation is the fuel that drives the accomplishment of a goal; without any motivation, the goal becomes another difficult task. Motivational leadership means understanding that regardless of whether you’re leading a small group or an entire business, your leadership and motivational style can significantly impact the effectiveness of your effort. There are several leadership and motivation styles, but the challenge comes with finding the most appropriate for you and your team. In our leadership development program, we’ll discuss leadership motivational skills while working with you to find the best one. Motivational leadership either takes the form of intrinsic or extrinsic motivation. Intrinsic motivation motivates your team to be rewarded internally, and extrinsic motivation uses compensation as a driving force. Compensation can be salary, bonuses, goods, money, or even an appraisal. Here are some examples of different intrinsic and extrinsic motivational types: Competence Motivation – This style is driven by curiosity and a willingness to know more and cultivate additional skills. This style’s central pillar is building more expertise on a subject matter as a noncompetition among peers. Achievement Motivation – Achievement motivation is similar to competence, as it aims to achieve personal development goals. This could take the form of a title within the company. An example could be in your sales department, where a leaderboard or wall of fame is used to track sales. Reward-Based Motivation – This is probably the only motivational type most are aware of, as it’s the easiest way to get a fast motivational boost. The main issue with this type of motivation is that employees get used to it, and the effects don’t last long. Understand the Importance of Motivation Skills in Leadership Motivation drives nearly every action of our lives. Motivational leadership drives the why behind every business idea that’s ever been put into action. As a leader or manager, you must understand the importance of motivating team members, and being able to do this effectively is a requirement in every manager, leader, or business owner’s toolkit. Our management development program builds on best practices, strategic insights, and lessons learned over three decades of building leadership universities for Fortune 500 companies. Focusing on imparting fundamental skills to our executive development course offers powerful insights into the human side of the business. You’ll gain the skills needed to foster a growth mindset within your team. Here are some additional reasons why motivational leadership matters: Improved Performance – Motivated employees can drive the performance of your business. When your employees are motivated, you’ll find lower levels of absenteeism, improved relationships between managers and employees, and improved worker performance throughout your business. Enhanced Innovation – Motivation is a significant force behind innovative ideas. You’re more likely to identify workplace improvement opportunities when your team is motivated. Improved Workplace Culture – Employee motivation and your workplace culture are closely linked. When you take our leadership development program, you’ll discover that a motivated workforce brings commitment, and drive, which enhances your business’s overall morale and creates a positive work culture. Register your interest Motivational Leadership Techniques That Foster Engagement When employees are unmotivated or disengaged, it’s easy to blame tools, processes, or contributing factors. Often, disengagement comes down to a lack of effective leadership. Our leadership training program will help you unlock what leaders need to inspire their employees to do their job and find purpose within their roles. Here are some ways you can apply what you learned during your leadership development program to encourage collaborative leadership and inspire your team to do their very best work: Employees Trust Leaders Whom Both Lead and Follow – Good leaders don’t needlessly exhibit authoritative behaviour. Good leaders show their team that they are willing to roll up their sleeves and work with their team to improve the business. Passion and Positivity Increase Employee Performance – Effective motivational leadership combines finding meaning in work, leveraging connection and community, converting stress into opportunity, taking actions despite the risk, and lastly, maintaining the energy of others through motivation. Show enthusiasm in your business, which will convey your passion to others and can help increase performance and employee engagement. Effective Leadership Prioritizes Business – Successful leaders are more about short-term goals than reaching the next milestone and contributing to your overall business. Practical leadership qualities include providing growth opportunities, inspiring and motivating employees, being open and trusting, and assessing and managing risks. These decisions lead to more long-term success for your business. How To Register For Our Leadership Development Program   Our motivational leadership courses are open to leaders, managers, and business owners looking to quickly adapt their team to change and effectively mentor every team member. The modules in our leadership development program are live virtual instructor-led sessions that meet twice per month for about three and a half hours. These modules incorporate insightful discussions and engaging group conversations designed to shift limiting mindsets, isolate best practices and foster actionable strategies that can be applied immediately. To apply for the course, we ask that you register your interest. Once submitted, The Power Within will contact you to discuss options for fully-funded or partially-funded training opportunities. Register your interest today Book Your Motivational Leadership Course Today   The Power Within is the Motivational Intelligence company dedicated to helping your business become more accountable, resilient, adaptable, and capable of handling all the challenges they encounter. Our leading with Motivational Intelligence Executive Diploma course has been built leveraging Nobel Prize-winning research and the latest advancements to ensure everything necessary for meaningful change is in place. Our leadership development program is fully accredited and internationally recognized for its effectiveness in developing world-class leaders. We want to give you the tools, techniques, and knowledge to think bigger, be better, and achieve more. Don’t hesitate to contact us to learn more about our leadership development program.

Learn all the quick tips and tricks you didn’t know about in Word and how to properly setup new documents. Course overview Duration: 1 day (6.5 hours) Our Word Document Production (Part 1) course shows you how Word was designed to be used and demonstrates the powerful tools available. This course will enable you to originate professional documents with ease, ensuring that modifications are quick and uncomplicated. It looks at some of the common frustrations and how to avoid them. This course is aimed at existing Word users who want to get the best out of the package Objectives  By the end of the course you will be able to: Customise Word Use different Word views Use line, paragraph and page breaks correctly Set indents and tabs Use styles for easy formatting Work with section breaks Work with automatic correction features Insert and modify tables Content Word setup Using different views Customising the status bar Customising the Quick Access bar and Ribbon Document setup Using the Navigation Pane Using Show / Hide Line vs paragraph breaks Using page break Using the ruler Setting indents and tabs The different types of indent Using dot leader tab Bullets and numbering Working with simple numbered and bulleted lists Sorting lists Working with multi level lists Styles The importance of styles Creating, amending and applying Character Styles Amending and applying Paragraph Styles Setting bullet point styles Using the Style Inspector Reorganising a document Using Outline View Promoting and demoting headings Displaying Styles names in Draft and Outline views Page and number fomatting Section vs page breaks Setting page orientation Setting page margins Displaying page border Automatic corrections Working with Quick Parts Setting autocorrect options Autoformat while typing Creating simple tables Inserting or drawing a table Modifying table formatting Adding rows and columns Changing row heights and column widths

Learn how to create fully relational databases and how to input, extract and report on data. Course overview Duration: 2 days (13 hours) Our Access Database Design and reporting course looks at the key elements to building fully relational databases and entering and extracting information from them. This course is designed for new users who need to build relational database systems. Objectives  By the end of the course you will be able to: Create a new database Create data tables Set field validation and properties Enter data and manage data Create forms Use queries to extract data Create parameter queries Create calculations in queries Build relational databases Use sub datasheets Build multi table queries Use advanced form and report design techniques Content Creating a database Creating a new database Database elements Creating a data table Setting field properties Using input masks Using input masks Validation rules Default values Setting a primary key Creating lookup fields Data entry Adding data Deleting data Quick keys for data entry Working with data Sorting data Filtering data Finding information Navigation Creating data form Creating quick forms The form wizard Amending forms Formatting Setting the tab order Entering data using forms Creating queries Creating a query Setting criteria Using the expression builder Creating parameter queries Using wildcards Using more than one parameter Using calculations in queries Adding a totals row Formatting results Adding calculations Printing and reporting Printing tables and queries Creating reports Building and amending reports Adding headers and footers Working with relational databases Relational database principles Importing data from other sources Linking information between tables One-to-one and one-to-many links Defining referential integrity Amending links Deleting links Sub datasheets Viewing a subdatasheet Removing a subdatasheet Connecting a subdatasheet Multiple table queries Deciding which tables to use Adding tables to the query Creating links between tables Setting join properties Advanced form design Field properties Creating lookup fields Adding calculated fields Applying conditional formatting Advanced report design Field properties Report properties Alternate colour bandings Concatenating fields Adding calculated fields Sorting and grouping Grouping settings Adding headers and footers Adding dates, times, page numbers

Discover the powerful schedule and cost risk analysis features of PRA. Course overview Duration: 2 days (13 hours) Our Primavera Risk Analysis course gives a detailed introduction to the schedule and risk analysis features of Primavera Risk Analysis. It shows the powerful features of the tool and give hands on practice throughout the course to ensure you can confidentially put your new skills into practice back in the workplace. This course is designed for new users of Primavera Risk Analysis, and no previous experience is required. You should however be familiar with risk management processes and terminology. Objectives  By the end of the course you will be able to: Import schedules into PRA Add three point estimates onto plans Perform schedule and cost analysis Use templated quick risk Run risk analysis Interpret results from the Risk Histogram and Tornado graph Add task percentiles to a Gantt chart Set up a risk register Add qualitative and quantitative risks Link risk to activities in the plan Create reports Use the Distribution Analyser Content Importing schedules Importing MSP and Primavera Schedules Running import checks Checking schedule integrity Schedule risk analysis 3 point estimating Entering uncertainly Different distributions Using quick risk Updating plan Importing plans with 3 point estimates Cost/Resource uncertainty Resource loadings Creating 3 point cost estimates Resource distributions and escalations Simple cost estimates Templated quick risk Setting up and applying templated quick risk Assessing risk at WBS level Running risk analysis Running risk analysis Interpreting results on the Risk Histogram Setting analysis options Task percentiles Setting task percentile options Including task percentiles on the Gantt chart Tornado graph Creating a Tornado graph Viewing sensitivity Analysing sensitivity against activities Setting up the risk register Setting Schema levels Defining criteria and tolerances Setting up a Risk Breakdown Structure (RBS) Working with manageability and proximity Saving scoring matrices Adding custom fields Exporting data Exporting to Excel, Word and PowerPoint Qualitive risks Setting risk IDs Adding risk cause, description and effect Setting up risk details Entering mitigation actions Quantitative risks Linking risks to activities Adding schedule and cost impacts Defining how multiple risks impact Correlation Migrating your plan Adding mitigation actions to your plan as tasks Linking tasks to mitigation actions Actioning your risk register Progressing risks Importing progressed plans Linking register to progressed plans Risk history The Waterfall chart Saving and reporting Exporting the risk register Running reports Creating new reports Building and comparing risk plans Using the distribution analyser Comparing dates and cost

Introduction to Diabetes (2-Day Course) - Norfolk ICB OnlyThis course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend.Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

Learn how to use this powerful tool to import and clean data and create some amazing visuals. Course overview Duration: 2 days (13 hours) Power BI Desktop is a powerful tool for working with your data. It enables you to import multiple data sources and create effective visualisations and reports. This course is an introduction to Power BI to get you started on creating a powerful reporting capability. You should have a good working knowledge of Excel and managing data before attending. Objectives  By the end of the course you will be able to: Import data from multiple data sources Edit and transform data before importing Create reports Create different visualisations Create data models Build data relationships Use the drill down features Create measures Use the Power BI Service Build dashboards Use the mobile app Content Essentials Importing Data Power BI Overview Data sources Importing data Transforming Your Data Editing your data Setting data types Removing columns/rows Choosing columns to keep Setting header rows Splitting columns Creating Reports Creating and saving reports Adding pages Renaming pages Interactivity Refreshing your data Adding Columns Columns from example Custom columns Conditional columns Append Queries Importing folders Setting up and using append queries Creating Chart Visualisations Adding chart elements Choosing chart types Setting properties Setting values, axis and legends Using tooltips Visual filters Setting page and report filters Creating Tables, Cards, Gauges and Maps Adding table elements Adding maps Working with cards Working with matrices KPIs and Gauges Conditional Formatting Setting rules Removing conditional formatting   Working with Data Models Merge Queries Setting up and using merge queries Merging in columns of data Creating a Data Model The data model Multiple data tables Connecting tables Building relationships Relationship types Building visuals from multiple tables Unpivoting Data Working with summary data Unpivoting data Using Hierarchies Using built in hierarchies Drill down Drill up See next level Expand a hierarchy Create a new hierarchy Grouping Grouping text fields Grouping date and number fields Creating Measures DAX functions DAX syntax Creating a new measure Using quick measures Using the PowerBI Service Shared workspaces My workspace Dashboards Reports Datasets Drill down in dashboards Focus mode Using Q&A Refreshing data Using Quick Insights Power BI Mobile App Using the Power BI Mobile App

Getting Started The programme's primary objective is to deliver practical and realistic solutions to business-related strategic challenges backed by appropriate references to theoretical and conceptual analysis. Students showcase their understanding and findings by producing a Consultancy Project Report. Globalisation means that effective and fair management of people is more vital than ever. In a turbulent, rapidly changing business environment, the demand for HR professionals who can strategically manage and develop staff potential - whilst overcoming issues such as redundancy, flexible working and the recent challenges of furloughed staff and social distancing - has never been more fundamental to business success. The programme meets the career enhancement needs of human resource (HR) managers, advisers, and administrators. The Advanced Entry route programme is available to students that already hold relevant experience and a recognised Postgraduate Diploma (PgD) in Human Resource Management or an equivalent qualification. The Consultancy Project Report is delivered and assessed by our academic team based in the UK, utilising our virtual learning platform and with direct support from allocated supervisors. The Advanced Entry route programme typically takes 6-9 months to complete. Throughout the programme, students receive guidance from their dedicated supervisor, ensuring they make the most of their learning experience. The MA in Human Resource Management (Advanced Entry), delivered by the London Graduate School and awarded by the University of Buckingham. School of Business and Technology London partners with LGS to promote this programme. Upon completing the programme, students are awarded an MA in Human Resource Management from the University of Buckingham. Additionally, students can attend the graduation ceremony held in the UK, celebrating their achievements. About Awarding Body Buckingham is unique. It is the only independent University in the UK with a Royal Charter and probably the smallest, with around 2,700 students (approx 1,600 on campus). The University campus is well known for being one of the most attractive locations in the region. The Great Ouse River, home to much wildlife, winds through the heart of campus. Each student mixes with over 100 other different nationalities, so being at Buckingham is just like being in a mini global village. These contacts, acquaintances and friendships carry on long after life at Buckingham is over. Ranked Top 10 for Student Satisfaction Ranked Top 10 for Graduate Prospect Recognised by World Education Services (WES) OTHM Qualifications are approved and regulated by Ofqual (Office of Qualifications and Examinations Regulation) and recognised by Qualifications Wales. OTHM qualifications have achieved a reputation for maintaining significant skills in various job roles and industries like Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. OTHM serves the progression option with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top-up and Master's/top-up programmes. Regulated by ofqual.gov.uk Recognised by World Education Services (WES) Assessment Assignments and Projects only No Examinations Entry Requirements A relevant and recognised postgraduate diploma or equivalent, such as the OTHM Level 7 Diploma in Human Resource Management. Along with the application, students must provide the certificate and transcript as proof of this qualification. A Bachelor's degree or an equivalent higher qualification. A copy of a valid photo ID for identification purposes. A well-written Statement of Purpose should outline the student's motivations, career goals, and reasons for pursuing the MA in Human Resource Management. An updated Curriculum Vitae (CV) that highlights at least two years of work experience at the graduate level in either a managerial or professional capacity. By submitting these necessary documents, applicants can take the initial step towards joining the MA in Human Resource Management programme and furthering their expertise in the field of HR. English Requirements A pass in English at the A level. Completion of a Bachelor's degree programme taught and assessed in English. An overall score of 6.5 or higher in the International English Language Testing System (IELTS), with a minimum score of 6.0 in each component. A Test of English as a Foreign Language (TOEFL) score of 72 or higher, with a minimum of 18 in reading, 17 in listening, 20 in speaking, and 17 in writing. In addition to the above requirements, all applicants will be required to participate in a live virtual interview with a staff member from the London Graduate School. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MA in Human Resource Management (Advanced Entry) Programme structure Research Methods Consultancy Project Report Delivery Methods The MA in Human Resource Management (Advanced Entry), delivered by the London Graduate School and awarded by the University of Buckingham through distance learning. You will receive excellent support from academic team of London Graduate School, including your programme manager and your supervisor who will be with you every step of the way. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.