7007 Object courses

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and network administrators Customers, cloud architects, systems engineers, data center administrators Network administrators with experience in managed services or managing a Telco Cloud environment Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Telco Cloud Service Assurance Manage VMware Telco Cloud Service Assurance to satisfy Telco cloud provider needs Discuss configurable options for VMware Telco Cloud Service Assurance Identify and configure different data sources which are used with VMware Telco Cloud Service Assurance Configure different collectors in VMware Telco Cloud Service Assurance Identify the Root Cause Analysis options with VMware Telco Cloud Service Assurance Discuss data collection in VMware Telco Cloud Service Assurance Explain root cause analysis in VMware Telco Cloud Service Assurance Navigate through the logs for troubleshooting This three-day, hands-on training course provides the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Telco Cloud Service Assurance environment. In this course, you are introduced to the installation methods of VMware Telco Cloud Service Assurance? across various supported platforms and troubleshooting tools that help you install, manage, and troubleshoot your VMware Telco Cloud Service Assurance environment. In addition, you are presented with various types of configuration options, which you will identify, analyze, and navigate through as you explore the UI and configurable options of the product. Course Introduction Introduction and course logistics Course objectives Introduction to VMware Telco Cloud Service Assurance Describe the features of VMware Telco Cloud Service Assurance List the capabilities of VMware Telco Cloud Service Assurance Discuss the use cases of VMware Telco Cloud Service Assurance Describe the role played by VMware Telco Cloud Service Assurance components in delivering service assurance Deploying VMware Telco Cloud Service Assurance Explain different deployment options of VMware Telco Cloud Service Assurance Identify different deployment methods of VMware Telco Cloud Service Assurance Discuss different phases in deploying VMware Telco Cloud Service Assurance Identify different footprints available for HA based and non-HA based installation of VMware Telco Cloud Service Assurance Describe the SMARTs components of VMware Telco Cloud Service Assurance Deploy VMware Telco Cloud Service Assurance User Access Control Describe the features Role-based Access Control (RBAC) Outline the role of Keycloak in implementing RBAC in VMware Telco Cloud Service Assurance Configure user federation in Keycloak Use the VMware Telco Cloud Service Assurance UI to manage RBAC Create policies in VMware Telco Cloud Service Assurance that align with job roles Services and User Interface Configurations Describe the architecture of logical switching Describe the core services on a TCSA cluster Discuss the Global Manager or Service Assurance Manager (SAM), IP Domain Manager, Server Manager (ESM) Discuss VMware Telco Cloud Service Assurance UI Overview Explain Working with Notifications Elaborate Configuring Summary's Describe Accessing Notification Details Explain Viewing and configuring Topologies List Customizing Topologies Describe Topology Explorer Explain Collecting Troubleshooting Information Discuss Custom models Describe how compute resources are provided to VMware Telco Cloud Service Assurance Describe how storage is provided to VMware Telco Cloud Service Assurance Configure and manage VMware Telco Cloud Service Assurance Discuss configurable options for VMware Telco Cloud Service Assurance Day 1 and Day 2 Operations Review the architecture of logical routing and NSX Edge nodes Identify different data sources to be used with VMware Telco Cloud Service Assurance Configure different collectors with VMware Telco Cloud Service Assurance Describe Alarms and Thresholds Demonstrate how to configure alarms with VMware Telco Cloud Service Assurance Explain how to setup thresholds and timelines in VMware Telco Cloud Service Assurance Define Catalog management and sharing catalogs inside and between organizations. Identify the steps to import or upload data into catalogs. Explain the purpose of catalogs and How to Create a catalog organization. Describe the Purpose and Usage of Open Virtualization Format (OVA) and Custom vApp or VM Properties. Discuss vApp Templates Logs and Troubleshooting Review the architecture of the Distributed Firewall Discuss VMware Telco Cloud Service Assurance installations logs List Smarts installation logs Explain backup and restore options of VMware Telco Cloud Service Assurance Identify the approach for troubleshooting containerized services Discuss monitoring services

Duration 1.5 Days 9 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment. Overview Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment. In this course, students will learn how to communicate, act and manage time effective in a business environment. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Speaking like a Star S = Situation T = Task A = Action R = Result Summary Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Asking Good Questions Open Questions Closed Questions Probing Questions Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Principles of Professional Behavior Always be Your Best Meeting and Greeting Sending Social Invitations to Business Associates Interview Etiquette Interviewing Before the Interview In the Waiting Room During the Interview After the Interview Job Fair Interviews Planning & Attending Business Meetings Office Meetings Meal Meetings Electronic Etiquette Voicemail Cell Phones Email Multiculture Etiquette Defining the Challenge Five Steps to Dealing with Diversity Guidelines for Managing Diverse Relationships Time Management Concepts Benefits of better time utilization Who controls your schedule? Your Job: What You Are Responsible for Accomplishing? Your job responsibilities Setting objectives Setting priorities How to Use Your Time Gathering data-the time log Analyzing the data Delegation: Working Through Others Why some people don't delegate Levels of delegation How to delegate Benefits of delegation Getting started Planning: Keys to Achievement Planning: Keys to Achievement Coping with Common Time Wasters Coping with self-generated time wasters Coping with environmental time wasters Personal Needs that Get in the Way of Effective Time Utilization Needs profile analysis Self-assessment questionnaire Applying needs assessment results Planning for Improvement Six tips for effective time management Planning for improved time utilization Follow-Up: Staying on Track Time savings progress report Time savings progress chart Time management progress survey Additional course details: Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives:Describe the architecture of VMware Cloud on AWS, Deploy a VMware Cloud on AWS SDDC and virtual machines (VMs),Configure internal, external, and inter-SDDC networking, Describe and configure storage integrations and solutions for VMware Cloud on AWS,Configure a connection between an on-premises vSphere SDDC and a VMware Cloud on AWS SDDC,Configure the scale-up and scale-down of a VMware Cloud on AWS SDDC,Migrate virtual machines between on-premises vSphere and VMware Cloud on AWS SDDCs,Describe and configure disaster recovery solutions,Describe additional services that add value to a VMware Cloud on AWS SDDC,Describe lifecycle, troubleshooting scenarios, and support resources for a VMware Cloud on AWS SDDC This four-day, hands-on training course provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on AWS infrastructure. You explore the common use cases of the VMware Cloud on AWS infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© that leverage AWS.In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on AWS. In addition, you are presented with VMware Cloud Disaster Recovery?, which is a Disaster Recovery as-a-service (DRaaS) solution, with fast recovery capabilities, that can be used to cost-effectively protect a broad set of your virtualized applications. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Cloud on AWS Why choose VMware Cloud on AWS Management and operational structure VMware Cloud on AWS Platform and SDDC Deployment Preparation Getting started with VMware Cloud on AWS Preparing AWS infrastructure for a VMware Cloud on AWS deployment Setting up a VMware on Cloud AWS account Billing and pricing on VMware Cloud services Deploying and Scaling and SDDC Deploying and examining SDDC configurations Sizing the SDDC SDDC cluster management SDDC host management Optimizing and maintaining an SDDC cluster using Elastic DRS for VMware Cloud? on AWS Accessing and Analyzing vCenter Configurations Accessing vCenter Server in the Cloud SDDC from the public internet Creating virtual machines in the Cloud SDDC Analyzing HA, DRS, and resource pools settings in the SDDC Analyzing vSphere permissions Networking in VMware Cloud on AWS Internal SDDC network Networking and security options Inter-SDDC networking Storage on VMware Cloud on AWS vSAN storage in VMware Cloud on AWS Attaching external storage to a VM running on an SDDC Working with On-Premises vSphere Hybrid linked mode VMware Cloud on AWS migration solutions Virtual machine migration with VMware Hybrid Cloud Extension Maintaining and Troubleshooting VMware Cloud on AWS Accessing API with VMware Cloud on AWS Maintenance and support Common troubleshooting steps Disaster Recovery Solution Site Recovery add-on service VMware Cloud Disaster Recovery Using Other VMware Products with the SDDC VMware vRealize© Log Insight Cloud? VMware Horizon© with VMware Cloud on AWS VMware vRealize© Automation Cloud? add-on Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on AWS: Deploy, Configure, Manage 2021 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on AWS: Deploy, Configure, Manage 2021 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and cloud administrators who are already familiar with vRealize Automation Overview By the end of the course, you should be able to meet the following objectives: Learn installation best practices and troubleshoot installation failures Verify the correct DNS configuration Examine main logs and collect log bundles Examine the Kubernetes pods in the vRealize Automation architecture Troubleshoot common errors that prevent successful deployments Troubleshoot YAML code errors in VMware cloud templates Troubleshoot cloudConfig code errors in VMware cloud templates Troubleshoot VMware Identity Manager™ configuration errors Troubleshoot common errors in VMware vRealize Orchestrator™ workflows Use the vRealize Orchestrator debugger Use log outputs from vRealize Orchestrator Troubleshoot problems in custom resources Troubleshoot problems in resource actions Troubleshoot action-based extensibility (ABX) actions Integrate vRealize Automation with VMware vRealize Log Insight™ Integrate vRealize Automation with VMware vRealize Operations Manager™ Use VMware vRealize Lifecycle Manager™ to troubleshoot vRealize Automation problems with licenses and certificates Configure and replace certificates This three-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in troubleshooting VMware vRealize Automation™. vRealize Automation can be used to automate the delivery of virtual machines, applications, and personalized IT services across different data centers and hybrid cloud environments. This course will enable you to troubleshoot common problems with hands-on lab problems. Course Introduction Introductions and course logistics Course objectives Troubleshooting vRealize Automation Installation Issues vRealize Automation installation overview vRealize Automation installation best practices Troubleshooting installation failures vRealize Automation General Troubleshooting Verifying the DNS configuration settings in vRealize Automation and vSphere Examining the main logs in the user interface Collecting a log bundle Using vracli commands Examining the pods in the vRealize Automation Kubernetes architecture Dumping a log from a vRealize Automation Kubernetes pod Stopping and restarting a vRealize Automation Kubernetes pod vRealize Automation Cloud Templates and Deployment Troubleshooting Overview of provisioning and placement workflows Examining a deployment history Troubleshooting deployment issues Using deployment Dev mode Troubleshooting YAML code Troubleshooting problems with cloudConfig vRealize Automation Identity Manager Architecture and Cluster Architecture Authentication workflow in vRealize Automation Connector high availability for the authentication Architecture of a VMware Identity Manager cluster Key VMware Identity Manager commands and log files Troubleshooting a VMware Identity Manager problem Key vRealize Automation components Architecture of the vRealize Automation cluster vRealize Automation node failover scenario vRealize Automation cluster shutdown and startup process Virtual machine provisioning workflow Troubleshooting vRealize Orchestrator Workflows Overview of vRealize Orchestrator and vRealize Automation communications Using the vRealize Orchestrator debugger Using vRealize Orchestrator log output Troubleshooting vRealize Orchestrator binding errors Troubleshooting vRealize Orchestrator logic errors Troubleshooting vRealize Orchestrator payload errors Troubleshooting custom resource errors Troubleshooting resource action errors Troubleshooting Action Based Extensibility (ABX) Actions Overview of ABX actions Troubleshooting ABX actions vRealize Automation Integration with vRealize Tools Integrating vRealize Automation and vRealize Log Insight Integrating vRealize Automation and vRealize Operations Manager Using vRealize Operations Manager to monitor vRealize Automation vRealize Automation Certificate Management Managing vRealize Automation certificates Creating certificate requests with vRealize Lifecycle Manager Using Microsoft Certificate Services to create vRealize Automation certificates Replacing vRealize Automation certificates Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vRealize Automation: Troubleshooting [V8.6] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vRealize Automation: Troubleshooting [V8.6] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for vSphere administrators, architects, system engineers, and systems integrators who are responsible for the deployment or management of Site Recovery Manager Overview By the end of the course, you should be able to meet the following objectives: Summarize the components of Site Recovery Manager architecture Deploy and configure the Site Recovery Manager appliance Describe the principal disaster recovery topologies that are used with Site Recovery Manager Configure inventory and resource mappings Describe the storage replication options that are used with Site Recovery Manager Configure Site Recovery Manager to leverage array-based replication Describe VMware vSphere Replication™ functionality Describe the vSphere Replication architecture Deploy and configure vSphere Replication for use with Site Recovery Manager Build Site Recovery Manager protection groups based on vSphere Replication Build, edit, execute, test, and remove a recovery plan Perform a planned migration Perform reprotect and failback using Site Recovery Manager and vSphere Replication This hands-on training course gives experienced VMware vSphere© administrators the knowledge to install, configure, and manage VMware Site Recovery Manager? 8.2. This course also shows you how to write and test disaster recovery plans that use Site Recovery Manager. Course Introduction Outline the necessary information to effectively undertake this course Identify resources for additional information Overview and Architecture Discuss Site Recovery Manager architecture Examine disaster recovery options with Site Recovery Manager Describe Site Recovery Manager integration with VMware vSphere© ClientTM Discuss Site Recovery Manager features Analyze Site Recovery Manager storage policies and integration options Discuss how Site Recovery Manager supports several disaster recovery topologies identify use cases for Site Recovery Manager across various scenarios Describe how VMware Site Recovery? for VMware Cloud? on AWS integrates with Site Recovery Manager. Deploy & Configure Site Recovery Manager Identify the requirements to deploy Site Recovery Manager Discuss the benefits of the Site Recovery Manager appliance Explore vSphere deployment models Deploy the Site Recovery Manager appliance Navigate the Site Recovery Manager configuration user interface Describe the process to register Site Recovery Manager with VMware vCenter Server© Configure site pairing Identify how to perform updates to the Site Recovery Manager appliance Configuring Inventory Mappings Outline the importance of inventory mappings Examine configuration options for inventory mappings Outline the importance of placeholders Using Array-based Replication Describe array-based replication Discuss the role of the Storage Replication Adapter (SRA) Explore the relationship between devices, consistency groups and datastore groups Configure array pairs vSphere Replication Explore vSphere Replication architecture Examine vSphere Replication functionality Formulate use cases for vSphere Replication Deploy a vSphere Replication appliance Configure vSphere Replication appliance settings Configure a vSphere Replication appliance connection Deploy a vSphere Replication server Register a vSphere Replication server Replicating Virtual Machines with vSphere Replication Configure vSphere Replication for virtual machines Explain the importance of datastore mappings Describe vSphere Replication recovery point objective scheduling Describe the vSphere Replication disk transfer protocol Building Protection Groups Define protection group functionality Examine the differences between array-based protection groups, protection groups based on vSphere Replication, and storage profile protection groups Create a protection group Discuss protection group settings Remove protection from a virtual machine Create a storage profile protection group Building Recovery Plans Discuss recovery plan concepts List recovery plan steps Discuss network planning Discuss customization options in recovery planning Outline how to implement a recovery plan Investigate recovery plan options Testing and Running a Recovery Plan Discuss use cases for Site Recovery Manager Describe planned migration Identify Site Recovery Manager workflows Discuss the importance of VMware vSphere© VMFS resignaturing Examine Site Recovery Manager integration with various vSphere technologies Outline how to conduct a recovery plan test Perform recovery plan test execution Identify the effects on the storage layer during recovery steps Explain a recovery plan execution in planned migration or disaster recovery mode Understand storage layer changes for plan execution types Identify the recovery steps for each execution type Describe how to reprotect a data center Examine failback steps Monitoring and Troubleshooting Discuss Site Recovery Manager alarms Explore Site Recovery Manager history reports Configuring advanced Site Recovery Manager settings Describe how to modify logging levels Explain how to collect log bundles Identify key log locations

Duration 3 Days 18 CPD hours This course is intended for Platform operators who are responsible for deploying and managing Tanzu Kubernetes clusters Overview By the end of the course, you should be able to meet the following objectives: Describe how Tanzu Kubernetes Grid fits in the VMware TanzuTM portfolio Describe the Tanzu Kubernetes Grid architecture Deploy and manage Tanzu Kubernetes Grid management clusters Deploy and manage Tanzu Kubernetes Grid workload clusters Deploy, configure, and manage Tanzu Kubernetes Grid packages Perform basic troubleshooting During this three-day course, you focus on installing VMware Tanzu© Kubernetes Grid? on a VMware vSphere© environment and then provisioning and managing Tanzu Kubernetes Grid clusters. The course covers how to install Tanzu Kubernetes Grid packages for image registry, authentication, logging, ingress, multi-pod network interfaces, service discovery, and monitoring. The concepts learned in this course are transferable for users who must install Tanzu Kubernetes Grid on other supported clouds. Course Introduction Introductions and course logistics Course objectives Introducing VMware Tanzu Kubernetes Grid Identify the VMware Tanzu products responsible for Kubernetes life cycle management and describe the main differences between them Explain the core concepts of Tanzu Kubernetes Grid, including bootstrap, Tanzu Kubernetes Grid management and workload clusters, and the role of Cluster API List the components of a Tanzu Kubernetes Grid instance Illustrate how to use the Tanzu CLI Identify the requirements for a bootstrap machine Define the Carvel Tool set Define Cluster API Identify the infrastructure providers List the Cluster API controllers Identify the Cluster API Custom Resource Definitions Management Clusters List the requirements for deploying a management cluster Differentiate between deploying on vSphere 6.7 Update 3 and vSphere 7 Describe the components of NSX Advanced Load Balancer Explain how Tanzu Kubernetes Grid integrates with NSX Advanced Load Balancer Explain how Kubernetes manages authentication Define Pinniped Define Dex Describe the Pinniped authentication workflow List the steps to install a Tanzu Kubernetes Grid management cluster Summarize the events of a management cluster creation Demonstrate how to use commands when working with management clusters Tanzu Kubernetes Clusters List the steps to build a custom image Describe the available customizations Identify the options for deploying Tanzu Kubernetes Grid clusters Explain how Tanzu Kubernetes Grid clusters are created Discuss which VMs make up a Tanzu Kubernetes Grid cluster List the pods that run on a Tanzu Kubernetes cluster Describe the Tanzu Kubernetes Grid core add-ons that are installed on a cluster Configuring and Managing Tanzu Kubernetes Grid Instances Define the Tanzu Kubernetes Grid packages Describe the Harbor Image Registry Define Fluent Bit Identify the logs that Fluent Bit collects Explain basic Fluent Bit configuration Describe the Contour ingress controller Demonstrate how to install Contour on a Tanzu Kubernetes Grid cluster Demonstrate how to install Service Discovery with ExternalDNS. Define Multus CNI Define Prometheus Define Grafana Troubleshooting Discuss the various Tanzu Kubernetes Grid logs Identify the location of Tanzu Kubernetes Grid logs Explain the purpose of crash diagnostics Demonstrate how to use SSH to connect to a Tanzu Kubernetes Grid VM Describe the steps for troubleshooting a failed cluster deployment Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Tanzu Kubernetes Grid: Install, Configure, Manage [V1.5] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Tanzu Kubernetes Grid: Install, Configure, Manage [V1.5] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 5 Days 30 CPD hours This course is intended for Operators, administrators, and architects responsible for the creation, maintenance, or delivery of remote and virtual desktop services. Overview By the end of the course, you should be able to meet the following objectives: Recognize the features and benefits of Horizon Use VMware vSphere to create VMs to be used as desktops for Horizon Create and optimize Windows VMs to create Horizon desktops Install and configure Horizon Agent on Horizon desktop Configure and manage the VMware Horizon Client™ systems and connect the client to a VMware Horizon desktop Configure, manage, and entitle desktop pools of full VMs Configure, manage, and entitle pools of instant-clone desktops Create and use Remote Desktop Services (RDS) desktops and application pools Monitor the Horizon environment using Horizon Console Dashboard and Horizon Help Desk Tool Implement a structured approach to troubleshooting Resolve common issues that occur in a Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for the best end-user experience VMware Horizon© 8: Virtual Desktop Bootcamp is a five-day combination course of VMware Horizon 8: Skills for Virtual Desktop Management and VMware Horizon 8: Virtual Desktop Troubleshooting. This training combination gives you the skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform. You build skills in configuring and managing VMware Horizon 8 through a combination of lecture and hands-on labs. You learn how to configure and deploy pools of virtual machines and how to provide a customized desktop environment to end-users. Additionally, you learn how to resolve common issues that occur in a VMware Horizon environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Horizon Recognize the features and benefits of VMware Horizon Describe the conceptual and logical architecture of VMware Horizon Introduction to Use Case Define a use case for your virtual desktop and application infrastructure Convert customer requirements to use-case attributes vSphere for Horizon 8 Explain basic virtualization concepts Use VMware vSphere© Client? to access your vCenter Server system and VMware ESXi? hosts Create, provision, and remove a virtual machine VMware Horizon Desktops Create a Windows and a Linux virtual machine using vSphere Optimize and prepare Windows and Linux virtual machines to set up VMware Horizon desktop VMs VMware Horizon Agents Outline the configuration choices when installing Horizon Agent on Windows and Linux virtual machines Create a gold master for Windows Horizon desktops VMware Horizon Pools Identify the steps to set up a template for desktop pool deployment List the steps to add desktops to the VMware Horizon© Connection Server? inventory Compare dedicated-assignment and floatingassignment pools Outline the steps to create an automated pool Define user entitlement Explain the hierarchy of global, pool-level, and userlevel policies VMware Horizon Client Options Describe the different clients and their benefits Access Horizon desktop using various Horizon clients and HTML Configure integrated printing, USB redirection, and the shared folders option Configure session collaboration and media optimization for Microsoft Teams Creating and Managing Instant-Clone Desktop Pools List the advantages of instant clones Explain the provisioning technology used for instant-clone desktop pools Set up an automated pool of instant clones Push updated images to instant-clone desktop pools Creating RDS Desktop and Application Pools Explain the difference between an RDS desktop pool and an automated pool Compare and contrast an RDS session host pool, a farm, and an application pool Create an RDS desktop pool and an application ool Access RDS desktops and application from Horizon Client Use the instant clone technology to automate the build-out of RDSH farms Configure load-balancing for RDSHs on a farm Monitoring VMware Horizon Monitor the status of the VMware Horizon components using the Horizon Administrator console dashboard Monitor desktop sessions using the HelpDesk tool Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods

Duration 5 Days 30 CPD hours This course is intended for Experienced VMware administrators, automation and orchestration specialists, system integrators, and private cloud and public cloud administrators Overview By the end of the course, you should be able to meet the following objectives: Describe the features and benefits of integrating vRealize Orchestrator and vRealize Automation Describe the role of vRealize Orchestrator workflows and content elements in automation Use the vRealize Orchestrator client to access and navigate the vRealize Orchestrator platform Use the vRealize Orchestrator client to import and run vRealize Orchestrator library workflows Design, develop, and run custom reusable vRealize Orchestrator workflows Integrate vRealize Automation with vRealize Orchestrator to deliver custom IT services Use the vRealize Automation event broker service to trigger specific vRealize Orchestrator workflows or ABX Actions Leverage the event broker to extend IaaS (Infrastructure-as-a-Service) machine lifecycle processes Use XaaS to extend vRealize Automation into other enterprise systems Use VMware APIs to run vRealize Orchestrator workflows Use the vSphere Client Code Capture feature During this five-day course, you focus on using VMware vRealize© Orchestrator? to extend the functionality of VMware vRealize© Automation?. You learn how to provide XaaS (Anything as a Service) and implement Machine Lifecycle Extensibility using the VMware vRealize© Automation? Event Broker. You also learn how to create vRealize Orchestrator workflows and vRealize Automation ABX actions. You learn about various features, including basic scripting implementation along with logic processing to implement a variety of functions to use in your environment. This course teaches implementing debugging, loops, conditions, and user interactions in vRealize Orchestrator. The course introduces the new vRealize Orchestrator HTML 5 interface, along with API calls and REST functions, to give you the groundwork to implement a variety of plugins and scripts. This course is designed to give you the tools to craft custom solutions in the product. Course Introduction Introductions and course logistics Course objectives Overview of vRealize Automation and vRealize Orchestrator Define the purpose of vRealize Automation Outline the purpose of vRealize Orchestrator Describe the main components of vRealize Automation Describe the main components of vRealize Orchestrator Creating Schema Elements Invoking JavaScript from a vRealize Orchestrator workflow Invoking a vRealize Orchestrator Workflow from a vRealize Orchestrator workflow Invoking an action from a vRealize Orchestrator workflow Using vRealize Orchestrator workflows both synchronously and asynchronously Working with Variables Defining inputs, outputs, and variables in vRealize Orchestrator workflows Binding variables in vRealize Orchestrator workflows Wrapping vRealize Orchestrator workflows Using APIs and the API Explorer Creating actions in vRealize Orchestrator Using vRealize Orchestrator input forms Handling user interactions in vRealize Orchestrator Handling Exceptions, Logging, and Debugging Handling exceptions in vRealize Orchestrator workflows Using logs in vRealize Orchestrator workflows Debugging vRealize Orchestrator workflows Branching and Looping Using branching in vRealize Orchestrator workflows Using loops in vRealize Orchestrator workflows Working with Assets Using configuration elements in vRealize Orchestrator Using resources in vRealize Orchestrator Using packages in vRealize Orchestrator Working with Plug-Ins Downloading and installing Plug-Ins Using the SSH plug-In in vRealize Orchestrator Using the REST plug-in in vRealize Orchestrator Using the vRealize Automation plug-in in vRealize Orchestrator Using the PowerShell plug-in in vRealize Orchestrator Working with Versioning and Git Using versioning in vRealize Orchestrator Using Git in vRealize Orchestrator Scheduling, Sleeping, and Waiting Using scheduling in vRealize Orchestrator Using sleeping in vRealize Orchestrator Using waiting in vRealize Orchestrator Introduction to vRealize Automation Extensibility Introduction to extensibility Using ABX actions Using Python Using Nodejs Using PowerShell Using vRealize Automation Lifecycle Extending vRealize Automation with Event Broker Overview of vRealize Automation Event Broker Creating vRealize Automation subscriptions Data exchange between vRealize Automation and vRealize Orchestrator Using ABX Actions Overview of Action Based Extensibility (ABX) Comparison of vRealize Orchestrator and ABX Creating ABX Actions scripts, REST, and flows Using Day-2 Actions in vRealize Automation Describe the visualization capabilities of NSX Network Detection and Response Working with Services, Custom Resources, and Resource Actions Using vRealize Orchestrator as a content source in vRealize Automation Creating custom resources in vRealize Automation Creating resource actions in vRealize Automation Using Day-2 Actions in vRealize Automation Using vSphere Client Code Capture Enabling vSphere Client code capture Using vSphere Client code capture to capture code in vRO, Javascript, PowerCLI or other languages. Using the captured code in vRealize Orchestrator workflows or actions.

Duration 2 Days 12 CPD hours This course is intended for This course has been expressly designed for the Business Analyst, Business System Analyst, System Analyst, and/or Requirements Engineer. The Designer, Developer and Tester who are actively involved in utilizing use cases may also benefit from this workshop. Overview Employ use cases to elicit requirements, at a business, system or subsystem levelEmploy use cases to document the scope of a projectWrite use cases in a clear and unambiguous way.Model use cases with workflow diagramsPlan and divide up the project work based on your use casesManage a use case as it evolves over time and goes through many changes This course provides a strong foundation in the mechanics of use case diagramming and writing textual descriptions of use cases. In this highly interactive workshop, you will learn how to enhance and refine your use case skills, how to involve your stakeholders in the use case process, and how to develop use cases that provide valuable information to the designers and testers. Use cases that meet the needs of designers can be too technical and too detailed for other stakeholders. Use cases that satisfy business users are usually not very helpful to designers and testers. How do you satisfy these two disparate interests? And how do you handle the details like business rules, data validations and user interface specifications? Introduction Course objectives Understanding of business analysis Knowledge areas of BABOK© Guide Overview of Use Cases Describe the purpose and value of a use case approach Use case terminology Introducing a use case approach Needs Assessment Purpose of Needs Assessment Needs Assessment and use cases Defining and understanding the strategic goals and objectives Understanding the business process Identifying actors Identifying business information Analyzing locations and operations Drawing the business use case diagram Building the business architecture Defining solution options Defining System Scope Product scope/project scope System actors versus business actors Analyzing the business process model Analyzing business use cases Identifying candidate use cases Identifying scenarios Diagramming use cases Draw a use case diagram Create a use case catalog Evaluating, Prioritizing, and Packaging Use Cases Iterative nature of this work Evaluating use cases Use case priority Use case risk Use case complexity Use case dependencies Evaluate and Prioritize use cases Dividing work up between releases Packaging A process for how to perform packaging Writing the Main Success Scenario Use case descriptions Primary and secondary goals Assumptions Pre-conditions Triggers Post-conditions Scenario example Main success scenario Conditional execution Use cases and requirements Best practices for writing a use case description Writing the Other Scenarios Scenarios and flows Alternate scenarios and flows Alternate vs. basic flow Guidelines for alternate flows Exception flows Failed post conditions Write alternate and exception flows Process Modeling to Describe Use Case Flows UML© Activity Diagram Notation Sequencing activities Developing an activity diagram Facilitated sessions Draw a UML© Activity Diagram Using Advanced Diagramming Techniques Commonality Dependency Relationships Identify relationships Comparing the different relationships Developing a Requirements Specification Requirements and use cases Detailed requirements Common approaches to specifications Non-functional requirements Write non-functional requirements User interface requirements UI data descriptions Business rules Decision tables and inference rules How to document simple calculations Reporting requirements Data requirements Data accessibility requirements Traceability Course Summary Wrap-up Finding more information Additional course details: Nexus Humans BA28 - Requirements Analysis and Use Cases training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA28 - Requirements Analysis and Use Cases course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.