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Microsoft Office skills are in high demand across industries, and proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Office 365 opens up numerous career opportunities. In the UK, administrative roles, data analysis positions, office management, project coordination, and marketing support roles are just a few examples of job prospects. With average salaries ranging from £20,000 to £45,000 per year, individuals with comprehensive Microsoft Office skills can secure stable employment and contribute to the success of various organisations. Enrol in the Ultimate Microsoft Office Skills Training course today and equip yourself with the knowledge and expertise needed to thrive in the ever-evolving workplace. You Will Learn Following Things: Develop a solid foundation in Microsoft Office applications, including Word, Excel, PowerPoint, and Office 365. Acquire essential skills to efficiently navigate and manipulate data in Microsoft Excel, such as organising, sorting, filtering, and writing formulas. Gain proficiency in creating professional presentations in Microsoft PowerPoint, utilising features like multimedia, transitions, animations, and smart graphics. Master the art of document creation and formatting in Microsoft Word, including tables, styles, page layouts, envelopes, labels, and mail merges. Understand advanced features like pivot tables, charts, and data analysis tools in Microsoft Excel, enabling effective data visualisation and decision-making. This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Mastering Microsoft Office: Word, Excel, PowerPoint, and 365. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Mastering Microsoft Office: Word, Excel, PowerPoint, and 365. Enrol today and complete the course to achieve a certificate that can change your career forever. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Mastering Microsoft Office: Word, Excel, PowerPoint, and 365 course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This course is designed for individuals who want to enhance their Microsoft Office skills for personal or skilled purposes. Whether you are a student, an experienced entrepreneur, or anyone who regularly works with Microsoft Word, Excel, PowerPoint, and Office 365, this Microsoft Office skills course will provide you with a solid foundation and advanced techniques to maximise your productivity and efficiency. No prior experience is required, making it suitable for beginners and intermediate users looking to expand their knowledge and capabilities in the Microsoft Office suite. On the other hand, anyone who wants to establish their career as: like MS Office User Microsoft Office 2019 User Touch Typing Worker Audio Typist Can take this Ultimate Microsoft Office Skills Training (Word, Excel, PowerPoint, and 365) course. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Mastering Microsoft Office: Word, Excel, PowerPoint, and 365 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career path Administrative Assistant - £20K to £30K/year Data Analyst - £25K to £45K/year Office Manager - £25K to £40K/year Project Coordinator - £25K to £35K/year Marketing Assistant - £20K to £30K/year Course Curriculum Section 01: Getting Started Introduction 00:03:00 Getting started on Windows, macOS, and Linux 00:01:00 How to ask great questions 00:01:00 FAQ's 00:01:00 Section 02: Excel 2021: Basics Excel Overview 00:05:00 Start Excel Spreadsheet 00:04:00 Enter Text and Numbers 00:07:00 Relative References 00:04:00 Working with ranges 00:07:00 Save and Save as Actions 00:08:00 File Extensions, Share, Export, and Publish files 00:06:00 Section 03: Excel 2021: Rows, Columns, and Cells Adding Rows and Columns 00:03:00 Modifying Rows and Column lengths 00:05:00 Section 04: Excel 2021: Data Handling Copy, Cut, and Paste 00:07:00 Copying Formulas 00:03:00 Section 05: Excel 2021: Page Setting Up and Print Page setup options 00:06:00 Fit to print on One Page 00:03:00 Print Workbooks 00:03:00 Section 06: Excel 2021: Sorting and Filtering Sorting Data Ascending Order 00:04:00 Sorting Data Descending Order 00:02:00 Filter Data 00:04:00 Section 07: Excel 2021: Writing Formulas Creating Basic Formulas 00:06:00 Datetime Formulas 00:06:00 Mathematical formulas phase1 00:20:00 Mathematical formulas phase2 00:12:00 Section 08: Excel 2021: Advanced Formulas VLOOKUP formula 00:12:00 HLOOKUP formula 00:04:00 Section 09: Excel 2021: XLOOKUP only for 2021 and Office 365 XLOOKUP 00:08:00 Handling #NA and Approximates match in XLOOKUP 00:11:00 Section 10: Excel 2021: Data and Tools Split Text into columns 00:07:00 Flash Fill 00:07:00 Data Validation 00:07:00 Remove Duplicates 00:08:00 Import Data from Text files 00:06:00 Import Data from .CSV files 00:03:00 Section 11: Excel 2021: Formatting data and tables Formatting Font 00:04:00 Formatting Alignment 00:06:00 Formatting Numbers 00:05:00 Formatting Date 00:03:00 Formatting Tables 00:05:00 Section 12: Excel 2021: Pivot Tables Pivot Tables 00:07:00 Pivot Charts 00:02:00 Section 13: Excel 2021: Charts Excel Charts - Categories 00:03:00 Elements of a chart 00:04:00 Creating Charts 00:02:00 Column or Bar charts 00:04:00 Formatting charts 00:04:00 Line Charts 00:02:00 Pie and Doughnut charts 00:04:00 Section 14: PowerPoint 2021: Course Introduction Overview 00:04:00 Start PowerPoint Presentation 00:05:00 Screen setting and Views 00:05:00 Section 15: PowerPoint 2021: Basics Presentation Tips and Guidelines 00:06:00 Creating a New Presentation 00:04:00 Working with Slides 00:04:00 Save a Presentation 00:04:00 Print Slides 00:03:00 Section 16: PowerPoint 2021: Text and Bullet Options Formatting Text 00:05:00 Slide Text Alignments 00:03:00 Multi-Column Text Alignments 00:02:00 Adding Bullets and Numbered List Items 00:03:00 Section 17: PowerPoint 2021: Adding Graphic Assets Insert Shapes 00:03:00 Insert Icons 00:03:00 Insert Graphics 00:04:00 Add 3D Models 00:03:00 Insert Pictures 00:03:00 Section 18: PowerPoint 2021: Picture Formatting Picture Options 00:04:00 Picture Cropping 00:03:00 Applying Built-in Picture Styles 00:04:00 Section 19: PowerPoint 2021: SmartArt Graphics Add SmartArt Graphic 00:03:00 Modifying SmartArt 00:03:00 Creating a Target Chart using SmartArt 00:03:00 Section 20: PowerPoint 2021: Working with Tables Create a Table on Slide 00:04:00 Formatting Tables 00:02:00 Inserting Tables 00:02:00 Table Layouts 00:01:00 Section 21: PowerPoint 2021: Working with Charts Add a Chart 00:02:00 Formatting Charts 00:02:00 Insert Chart from Microsoft Excel 00:03:00 Section 22: PowerPoint 2021: Adding Multimedia Adding Video to a Presentation 00:03:00 Adding Audio to a Presentation 00:02:00 Screen Recording and Adding 00:02:00 Section 23: PowerPoint 2021: Working with Transition Applying Transitions to Presentation 00:04:00 Section 24: PowerPoint 2021: Animation Object Animation 00:03:00 Effect Options 00:02:00 Advanced Animation 00:02:00 Triggers to control animation 00:02:00 Section 25: PowerPoint 2021: Slideshow Effects Onscreen Presentation 00:02:00 Hiding Slides 00:02:00 Changing Order of Slides 00:02:00 Copying Slides 00:02:00 Section 26: Word 2021: Introduction Overview of MS Word 00:04:00 Start MS Word 2021 00:05:00 Section 27: Word 2021: Basics Create a new blank document 00:04:00 Creating a paragraph text 00:05:00 Non-printing characters 00:03:00 Save a document 00:03:00 Open a document 00:01:00 Find and replace 00:04:00 Section 28: Word 2021: Word Formatting AutoCorrect options 00:03:00 Formatting text 00:04:00 Copy cut and paste 00:04:00 Character formatting 00:02:00 Format painter 00:04:00 Work with numbers 00:02:00 Add bullets 00:03:00 Outline creation 00:04:00 Section 29: Word 2021: Tables Creating a table 00:03:00 Adding rows and columns to a table 00:02:00 Formatting table data 00:02:00 Borders and shading 00:02:00 Sorting in a table 00:04:00 Draw a table 00:04:00 Convert text to table 00:03:00 Convert table to text 00:02:00 Insert a spreadsheet 00:02:00 Quick tables - readily available formats 00:02:00 Section 30: Word 2021: Styles Working with styles 00:02:00 Creating styles 00:02:00 Clear formatting 00:01:00 Section 31: Word 2021: Page Layout Margins 00:02:00 Orientation 00:01:00 Page size setting 00:01:00 Adding columns 00:03:00 Page break - section break 00:02:00 Adding watermark 00:03:00 Headers and footers 00:03:00 Section 32: Word 2021: Envelops and Lables Create envelops 00:02:00 Creating labels 00:02:00 Section 33: Word 2021: Mail Merges Creating a mail merge document 00:03:00 Section 34: Word 2021: Review and Printing Thesaurus and spell check 00:01:00 Word count 00:01:00 Speech - read aloud 00:01:00 Language - translate 00:01:00 Tracking 00:01:00

Description: Corel WordPerfect 12 is a word processing application with a long history on multiple personal computer platforms. In the first section of the course, you will get basic knowledge on foundation training along with Workspace manager, customizing spelling and grammar. You will be able to create, edit, and save documents. Secondly, the intermediate level explains to you how to use the file dialogue box, toolbar, page set up, save and print files, etc. It will also teach you all the tools and techniques required to operate any work making it more valuable. Moving on to the advanced level, you will learn the stuff such as creating and modifying charts, making tables, working with rows and columns, sorting data, etc. Following that, you will learn about the basic introduction, applications and advantages of using email. Besides, you will get a clear idea of the anatomy, interface, shortcut keys, inbox, outbox, basic email etiquette, and so much more. Finally, application training section teaches you about email applications, opening and closing the WordPerfect email application. Corel WordPerfect Complete Training Course is created to help you stand out among other co-workers and to perform better at work. Learning Outcomes: Opening and closing the program; understanding the interface; using menus, quickmenus, toolbars and dialog boxes How to use the programs toolbar and property bar, showing or hiding toolbars, customizing and managing it Typing text basics, selecting text with mouse, keyboard and menu, general tips and tricks Working with text via cutting, copying, pasting, using drag and drop, understanding insert and typeover mode, and using undo and redo How to save files for the first and second times, opening and closing files and/or document Utilizing the help menu, help topics, Corel tutor, specialized help, contextual help amd 'What's This' option Navigation through your cursor, scroll bars, keyboard, and the toolbar Using the object browser, go to dialog box, find the dialog box, and find and replace words Managing fonts through font face, size, bold, underline, italics, colour, quickfonts button, highlighting, and text's case through the property bar More font options through the dialog box, and advanced font tasks like embedding fonts and more Managing text position using the alignment, justification, line and paragraph spacing, ruler, tabs, margins and more options Spelling and grammar checking, using prompt-as-you-go, Grammatik, thesaurus, and the dictionary Opening, using, creating a template and organising projects Using PerfectExpert, and creaing envelopes and labels from the menu option Inserting data, time, symbols, using QuickWords, QuickCorrect, and smart quotes Ways to insert, suppress, remove page numbers, force pages and further insert line numbers Inserting clipart and pictures, reshaping and resizing graphics, positioning through the QuickMenu, ordering and flipping pictures, and adding borders How to use page view, draft view, two page view and zoom Using the print preview option to make adjustments and printing through various settings and options Switching between various documents, arranging document windows, moving text between documents, saving text in a separate file, and inserting documents Emailing and faxing your documents, and publishing them as PDF Affects of HTML on your document, previewing file in your browser, and publishing to HTML Making WordPerfect look like MS Office, opening office documents, saving office files, and using outlook contacts in WordPerfect Utilizing the WordPerfect file dialog box and toolbar options Saving your files using file extensions, viewing file properties, backing up your documents, and saving different versions Using page setup through margins, layout options, page size and orientation Explore the various printing options in order to get printouts Creating, expanding and saving Master documents; also creating, editing and removing subdocuments Understanding reveal codes window and un-revealing codes Examining code - like modifying, deleting, hard vs. soft; working with specific codes - character, sentence and paragraphs, etc.; and finding and replacing codes Applying built-in style using the property bar, updating existing styles, and creating your own style using QuickStyles and dialog boxes Creating and using document styles; and managing styles through the adding, saving and settings options Inserting and creating different list styles, and managing these list styles Utilizing QuickFormat and other formatting tools like the Make-It-Fit command and more Creating headers and footers, using the property bar, placing, suppressing, and deleting headers and footers Formatting text into columns, commenting on documents and reviewing them as well How to create watermark or text boxes Moving, resizing, adding borders and fill, adding captions, and wrapping text in text boxes Understand the basics of custom graphics and how to edit them to meet your needs Creating hyperlink and speed link within your documents Working with bookmarks and quickmarks Create table of contents, setting it up, generating and re-generating it, and using the document map Discover how to use WordPerfect, Microsoft Word, WordPerfect Classic, and Legal mode Customize toolbars, property bars, menus, keyboards, display settings and application bar options Modify WordPerfect environment, file settings, setting summary and conversion options Keep your spelling and grammar on check, change language preferences, add words to dictionary, and customize word list Understand the table structure and use tables property bar, QuickCreate, table menu and perfect expert to manage tables Insert, delete, resize, join and split cells or columns and rows Format tables through cells rotation option, setting vertical alignment, adding borders and fill, using speedformat, and creating or deleting speedformat styles Carry out advanced table tasks by using QuickSum, creating formulas, changing numeric formula of a cell, converting table to tabbed text and vice versa Understand the structure of charts, insert charts, how interface differs when working with them, move, resize, and delete them Changing chart type, chart colours and fonts, legend box, and your perspective Sort out data using sort dialog, setting sort options, creating custom sort, and outputting sort results to a disk Importing and linking spreadsheets or databases, and inserting objects and other file types Merging mail, creating data file, entering your data, using meal merge toolbar in data file Finding records; navigating between records and fields; modifying field names; adding, deleting and editing records Create form documents, add merge fields and merge codes, performing the merge, and creating envelopes during the merge Get an overview of the XML interface, creating new documents, publishing to XML, and converting existing documents to XML Using macro toolbars and visual basic editor along with recording, playing, editing and deleting macros Downloading the OfficeReady browser, using it and templates from the browser How to searchfor files in WordPerfect, starting the WordPerfect when Windows starts, and the differences between Windows Clipboard vs. Corel Clipbook Email address structure, the benefits of email, email etiquette, understand spam and viruses, and digital signatures Common email applications, opening and closing the WordPerfect email application, understanding its structure and getting help Using the folder list, main menus, toolbar, shortcut menus, shortcut keys and dialogue boxes Opening your inbox and messages, switching between open messages, closing email messages, and adding and removing message list headings Using the contact list, searching for messages, creating folders, and moving messages to a folder Sorting and deleting messages, restoring and emptying deleted items Flagging messages, marking messages as read or unread, opening and saving attachments, using reply & reply to all, and forwarding messages options How to print your messages using the print preview, print commands, choosing a print range, and setting the number of copies Creating and addressing messages; adding a subject; composing message; using the cut, copy and paste options and sending the message Adding and removing attachments, changing priority, and copying text into a message Explore the differences between HTML and Plain text emails, set up default text fonts, add images, and spell checks Adding people to your contact list, how to create a distribution list, and adding and removing addresses from the distribution list Understanding the structure of email addresses, advantages of email, email etiquette, spams and viruses, and digital signatures Common email applications, opening and closing the WordPerfect email application, understanding its structure and getting help Utilizing the folder list, main menus, toolbar, shortcut menus, shortcut keys and dialogue boxes Opening your inbox and messages, switching between open messages, closing email messages, and adding and removing message list headings Best ways to use the contact list, search for messages, create folders, and moving messages to a folder Sorting and deleting messages, restoring and emptying deleted items Discover more about message tools through flagging, marking messages as read or unread, opening and saving attachments, using reply and forwarding messages options How to print your messages using the print preview, print commands, choosing a print range, and setting the number of copies Creating and addressing messages; adding a subject; composing message; using the cut, copy and paste options and sending the message Advanced message tools like adding and removing attachments, changing priority, copying text into a message Compare HTML vs. Plain text emails, set up default text fonts, add images, and check spellings Adding people to your contact list, how to create a distribution list, and changing the addresses from the distribution list Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Corel WordPerfect Complete Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Corel WordPerfect Complete Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module - 1 OPENING COREL WORDPERFECT 12 00:30:00 MORE ABOUT TOOLBARS 00:30:00 CREATING AND SELECTING TEXT 00:30:00 WORKING WITH TEXT 00:30:00 WORKING WITH YOUR DOCUMENT 00:30:00 FINDING HELP 00:30:00 BASIC NAVIGATION 00:15:00 USING WORDPERFECT'S TOOLS TO NAVIGATE THROUGH YOUR DOCUMENT 00:30:00 USING FONTS ON THE PROPERTY BAR 00:30:00 USING THE FONTS DIALOG BOX 00:30:00 ADVANCED FONT TASKS 01:00:00 CHANGING TEXT'S POSITION 00:30:00 ADVANCED TEXT POSITIONING 00:30:00 LANGUAGE TOOLS 00:30:00 PROJECTS 01:00:00 OTHER PRE-FORMATTED DOCUMENTS 00:30:00 USING TIMESAVING TOOLS 01:00:00 USING PAGE NUMBERS 00:30:00 ADDING PICTURES 01:00:00 VIEWING YOUR DOCUMENT 00:30:00 USING PRINT PREVIEW 00:30:00 PRINTING YOUR DOCUMENT 00:30:00 WORKING WITH MULTIPLE DOCUMENTS 00:30:00 SENDING YOUR DOCUMENT ELSEWHERE 00:30:00 CREATING A WEB PAGE 00:15:00 WORDPERFECT AND MICROSOFT OFFICE 00:30:00 Module - 2 USING THE FILE DIALOG BOX 01:00:00 USING TOOLBARS 00:15:00 SAVING YOUR FILES 00:30:00 USING PAGE SETUP 00:30:00 PRINTING YOUR FILES 00:30:00 USING MASTER DOCUMENTS AND SUBDOCUMENTS 01:00:00 REVEALING CODES 00:30:00 EXAMINING CODE 00:30:00 SPECIFIC CODES 00:30:00 FINDING AND REPLACING CODES 00:30:00 APPLYING A BUILT-IN STYLE 00:30:00 CREATING A STYLE 00:30:00 USING DOCUMENT STYLES 00:30:00 MANAGING LIST STYLES 00:30:00 USING LIST STYLES 01:00:00 MANAGING LIST STYLES 00:30:00 USING QUICKFORMAT 01:00:00 OTHER FORMATTING TOOLS 01:00:00 CREATING HEADERS AND FOOTERS 00:30:00 FORMATTING TEXT INTO COLUMNS 01:00:00 COMMENTING ON A DOCUMENT 01:00:00 REVIEWING A DOCUMENT 01:00:00 CREATING A WATERMARK 00:30:00 CREATING TEXT BOXES 00:30:00 JAZZING UP TEXT BOXES 01:00:00 THE BASICS OF CUSTOM GRAPHICS 00:30:00 EDITING CUSTOM GRAPHICS 01:00:00 CREATING LINKS TO OUTSIDE YOUR DOCUMENT 00:30:00 WORKING WITH BOOKMARKS 00:30:00 WORKING WITH QUICKMARKS 00:30:00 CREATING A TABLE OF CONTENTS 01:00:00 Module - 3 Using the Workspace Manager 00:30:00 Customizing How You Interact With Word 00:15:00 Customizing How WordPerfect Interacts With Data 00:30:00 Customizing Spelling and Grammar 00:30:00 Creating a Basic Table 01:00:00 Working With Rows and Columns 00:30:00 Formatting a Table 00:30:00 Advanced Table Tasks 01:00:00 Creating Charts 00:30:00 Modifying Charts 00:30:00 Sorting Data 01:00:00 Using Data From Other Applications 00:30:00 Mail Merge Basics 00:30:00 Modifying Your Data 00:30:00 Finalizing the Merge 00:30:00 Creating an XML Document 01:00:00 Macros 01:00:00 Using the OfficeReady Browser 00:30:00 WordPerfect and Windows 01:00:00 Module - 4 All About E-mail 00:30:00 Getting Started 01:00:00 Components of the Mail Interface 00:30:00 Working with Messages 01:00:00 Managing Mail 01:00:00 Working With Messages 00:30:00 Message Tools 01:00:00 Printing Messages 00:30:00 Creating Messages 01:00:00 Advanced Message Tools 01:00:00 Working With E-mail 01:00:00 Address Tools 01:00:00 Module - 5 All About E-mail 00:15:00 Getting Started 00:30:00 Components of the Mail Interface 00:30:00 Working with Messages 00:30:00 Managing Mail 01:00:00 Working With Messages 00:30:00 Message Tools 00:30:00 Printing Messages 00:30:00 Creating Messages 00:30:00 Advanced Message Tools 00:30:00 Working With E-mail 00:30:00 Address Tools 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Executives, directors, managers, and others tasked with making important decisions for their organizations will benefit from this course. Overview Make intelligent decisions with limited time and information Reframe issues to ensure greater problem-solving accuracy Convert conflicting opinions into useful insights In this course, students will learn to evaluate options, generate possible solutions, and decide on logical strategies. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. The Complexity of Decision Making Establishing the Needs of the Organization Defining Organizational Objectives and Goals Measuring Your Goals Calculating Probabilities of Success 2. Dealing with Opinion in the Face of Uncertainty Understanding Theories of Decision-Making Avoiding Irrationality Being Aware of Risks Reframing the Options Asking the Right Questions Knowing What You Want Making Proper Comparisons Working with Stereotypes and Expectations 3. Adapting Decision Strategies for a Complex World Reviewing Your Plans Engaging Stakeholders Enlisting Your Network Managing Risks Planning for Risks - Avoidance, Mitigation, Transference, and Acceptance Applying Complexity Theory and the Butterfly Effect Adjusting Decisions Building in Metrics & Measurements Monitoring Progress and Managing Risks Looking for Emerging Trends Additional course details: Nexus Humans Making the Right Decisions Under Pressure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Making the Right Decisions Under Pressure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals desiring to be able to communicate clearly and concisely in their writing will benefit from this course. Overview Awareness of common spelling and grammar issues in business writing. Basic concepts in sentence and paragraph construction. Basic structure of agendas, email messages, business letters, business proposals, and business reports. Collaborative writing techniques, tools and best practices Tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Working With Words Monitoring Spelling, Grammar, and Verb Tense Creating a Reference Sheet 2. Constructing Sentences Recognizing Sentence Parts Classifying Sentence Type Increasing Readability with Punctuation 3. Creating Paragraphs The Three Basic Components Organization Methods 4. Finding Facts Identifying and Using Key Resources Fact-Finding and Information Gathering 5. Collaborative Writing Clarifying the Objective Collaborative Writing Strategies and Patterns 6. Types of Collaborative Business Writing Applying Different Construction Techniques Cut & Paste, Puzzle, Sequential Summative Integrating Construction 7. Collaborative Tools and Processes Planning and Revision Creating Outlines and Storyboards Building Team Cohesion 8. Writing Meeting Agendas Choosing an Agenda Format Structuring and Writing the Agenda 9. Writing E-Mails, Reports and Proposals Addressing Your Message Using Proper Grammar and Defining Acronyms Structuring, Formatting, and Writing Your Report Additional course details: Nexus Humans Writing for the Business Professional training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Writing for the Business Professional course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for this course are quality directors and quality assurance managers, managers responsible for the governance of an enterprise and management of its risks, technical experts, project managers and consultants, internal auditors, compliance officers and virtually anybody involved in ANSI/TIA-942 compliance certification related projects either from an end-user or vendor perspective. Participants must hold a valid CTDC certificate in order to be able to register for the CTIA class. Overview After completion of the course the participant will be able to: 1. Prepare the organisation for an audit according to ANSI/TIA-942 including preparation of the required documents, resource planning and management of the audit process itself 2. Conduct an internal audit according to ANSI/TIA-942 following ISO-19011 guidelines 3. Facilitate and support the external audit to ANSI/TIA-942 4. Manage the post-audit process with respect to CAR (Corrective Action Reports), gap closing and _nal certification 5. Facilitate surveillance and recertification audits This intensive course builds further on the technical understanding of the standard acquired in the CTDC© (Certified TIA-942 Design Consultant) course. Fundamental concepts and process of an internal audit Terms and de_nitions Difference between an internal and external auditor Audit principles Auditor competency requirements Managing an audit programme Establishing the audit objectives Establishing the audit programme Planning the audit Planning the schedule Resource planning Tools/equipment required Document requirements - Design documents - Process documents - Declarations Conducting the audit Conducting an opening meeting Conducting the audit Interviews Document review Facility review Typical non-conformities - Architectura - Electrica - Mechanical - Telecommunications Preparing the audit conclusions Conducting the closing meeting Preparing and distributing the audit report Audit report requirements Classification of non-conformities Typical format of an audit report Following up on the audit The CAR ? Corrective Action Report Evaluation of the Corrective Action Report Requesting a formal external auditIssuing a conformity certificate Requirements of the certificate Registration of the certificate Surveillance auditsRecertification auditsExam: Certified TIA-942 Internal Auditor) Actual course outline may vary depending on offering center. Contact your sales representative for more information. Additional course details: Nexus Humans Certified TIA-942 Internal Auditor (CTIA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified TIA-942 Internal Auditor (CTIA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Leader course are professionals including: Anyone starting or leading a DevOps cultural transformation program, Anyone interested in modern IT leadership and organizational change approaches, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, IT Directors, IT Managers, IT Team, Leaders, Lean Coaches, Practitioners, Product Owners, Scrum Masters, System Integrators, Tool Providers Overview The learning objectives for DOL include a practical understanding of: - DevOps and time to market - The business and IT perspectives - Key differences between DevOps IT and traditional IT - Planning and organizing - Understanding performance and culture - Measurement differences - Designing a DevOps organization - Focusing on what matters - Ideas for organizing workflows - Sharing information - Defining meaningful metrics - Value stream mapping - The Spotify Squad model - Managing culture change - Popular tools and key practices - Putting it all together The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps. Leading people through a cultural transformation requires new skills, innovative thinking, and transformational leadership. Leaders up, down and across the IT organization must align and collaborate to break down silos and evolve the organization. The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping. Prerequisites DevOps Foundation 1 - DevOps and Time What Is DevOps? Why Do DevOps Companies Doing DevOps The Magic Equation 2 - Key Differences Between DevOps IT and Traditional IT What Sets DevOps IT apart from Traditional IT How DevOps IT is Organized Differently How to Perform to a Different Standard How to Use Different Measurements 3 - Becoming a DevOps organization Transformational Leadership Redesigning An Organization for DevOps Design Principles Focus Work Information Metrics 4 - Value Stream Mapping What is Value Stream Mapping? Why Do We Need to Use this Framework? Types of Maps How to Create a Value Stream Map? Types of Data to Collect How to Handle Exceptions 5 - Value Stream Mapping Exercise 6 - Squad Organizational Model Conway's Law The Problem with Silos Spotify?s Squad Organization Model (Structure, Roles) Squads Tribes Chapters Guilds How to Reorganize in Order to Move to this Model 7 - Managing Culture Change What is Culture and How Does it Impact Performance? Types of IT Culture Cultural Traits of a DevOps Organization How to Manage Change 8 - Culture and its Impact on Performance Types of IT Culture What is a DevOps Culture How To Manage Change The Three Phases Of Change Types of Changes That Need to be Implemented 9 - Popular DevOps Tools and Practices DevOps Tools Periodic Table Top DevOps Tool Categories Common and Popular Practices 10 - Building a Business Case 11 - Bringing it all Together 12 - Additional Sources of Information 13 - Exam Preparations Exam Requirements, Question Weighting, and Terminology List Sample Exam Review Additional course details: Nexus Humans DevOps Leader (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Leader (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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