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Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

Duration 2 Days 12 CPD hours This course is intended for Anyone with the need to understand how business analysis is performed to support agile projects or who must transition their existing business analysis skills and practices from waterfall to agile. Overview In this course, students will: Understand the fundamentals of agile delivery and agile business analysis Compare and contrast business analysis on waterfall and agile projects Explain the value proposition for agile product development Define the 4 main types of project life cycles Complete an in-depth walkthrough of the agile delivery life cycle Explain the major flavors of agile Understand the major standards available to assist in transition of skills Define business analysis tailoring and understand how to apply it Learn over 20 business analysis techniques commonly used on agile projects In this course, students will gain an understanding about agile business analysis. Students will learn how business analysis on an agile project is ?the same? and ?different? than business analysis performed on waterfall projects. Students will understand how the business analysis role changes on an agile team. A number of business analysis techniques suited for supporting agile teams will be introduced as will the various standards available to the community to help teams and organizations transition. Since few organizations are pure agile, students will also learn about delivery approaches that use a combination of practices from waterfall and agile and will also be introduced to the important concept of business analysis tailoring ? the key skill used to adapt business analysis skills to all environments ? regardless of the delivery life cycle selected. Introduction What is agile The Agile Manifesto Agile principles Agile benefits Hands-on activity Learning and course objectives The current state of agile Agile trends Agile skills Value proposition The business case for agile The BA role changes on an agile project Hands-on activity Understanding project life cycles Project life cycle Product life cycle Incremental versus Iterative Hybrid approaches to delivery Choosing a project life cycle An in-depth look at Agile The agile development life cycle A sequence of iterations Essential concepts Inside each iteration Iteration goal Iteration planning Sequence of tasks Work period Testing End of iteration activities Evaluation and feedback Structured walkthroughs Evaluation guidelines The BA role in structured walkthroughs Scripting scenarios Defect list Retrospectives Hands-on exercise Type of Agile Delivery Approaches The flavors of agile Scrum Scrum roles Extreme Programming (XP) Dynamic System Development Method (DSDM) Feature Driven Development (FDD) Testing Best practices used by FDD Kanban Kanban Boards Agile Unified Process Scaling Frameworks Introduction to Agile Business Analysis What is business analysis? What is agile business analysis? Framework for agile business analysis Business analysis components International Institute of Business Analysis (IIBA©) Project Management Institute (PMI©) Context to business analysis Our industry BA standards Our industry Agile BA standards Product Owners What stays the same What is expected to change Agile requirements deliverables Lightweight documentation Requirements repository Where business analysis fits in The BA workload Hands-on exercise Business Analysis Tailoring Business analysis tailoring (defined) Tailoring considerations What tailoring looks like The PMI Guide to Business Analysis Determining the ?best? BA approach Methodology vs Standard Why use methodologies Determining your methodology Business analysis impacts Tools and techniques for agile business analysis Agile BA techniques Backlog refinements Behavior Driven Development (BDD) Burndown chart Collaborative games Definition of done Definition of ready INVEST Iteration planning Kanban board Minimum marketable features (MMF) Minimum viable product (MVP) MoSCoW Narrative writing Persona analysis Product roadmap Progressive Elaboration Prototyping Purpose alignment model Retrospectives Story slicing Hands-on Exercise Prioritization Techniques Requirements prioritization Prioritizing on agile projects Prioritization criteria Business benefit MoSCoW Pair-choice comparison Setting priorities with multi-voting Cost to acquire and operate Determining business value Story point estimating Planning poker Project velocity Hands-on activity Course wrap-up Making the transition to agile How my role will be different Course summary Retrospective Questions Additional course details: Nexus Humans BA08 - Agile for Business Analysts training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA08 - Agile for Business Analysts course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Application developers who want to increase their understanding of Spring and Spring Boot with hands-on experience and a focus on fundamentals Overview By the end of the course, you should be able to meet the following objectives: Spring configuration using Java Configuration and Annotations Aspect oriented programming with Spring Testing Spring applications using JUnit 5 Spring Data Access - JDBC, JPA and Spring Data Spring Transaction Management Simplifying application development with Spring Boot Spring Boot auto-configuration, starters and properties Build a simple REST application using Spring Boot, embedded Web Server and fat JARs or classic WARs Implementing REST client applications using RestTemplate and WebClient Spring Security Enable and extend metrics and monitoring capabilities using Spring Boot actuator Utilize Spring Boot enhancements to testing This course offers hands-on experience with the major features of Spring and Spring Boot, which includes configuration, data access, REST, AOP, auto-configuration, actuator, security, and Spring testing framework to build enterprise and microservices applications. On completion, participants will have a foundation for creating enterprise and cloud-ready applications. Introduction to Spring Java configuration and the Spring application context @Configuration and @Bean annotations @Import: working with multiple configuration files Defining bean scopes Launching a Spring Application and obtaining Beans Spring JAVA Configuration: A Deeper Look External properties & Property sources Environment abstraction Using bean profiles Spring Expression Language (SpEL) Annotation-based Dependency Injection Component scanning Autowiring using @Autowired Java configuration versus annotations, mixing. Lifecycle annotations: @PostConstruct and @PreDestroy Stereotypes and meta-annotations Factory Pattern in Spring Using Spring FactoryBeans Advanced Spring: How Does Spring Work Internally? The Spring Bean Lifecycle The BeanFactoryPostProcessor interception point The BeanPostProcessor interception point Spring Bean Proxies @Bean method return types Aspect-oriented programming What problems does AOP solve? Defining pointcut expressions Implementing various types of advice Testing a Spring-based Application Spring and Test-Driven Development Spring 5 integration testing with JUnit 5 Application context caching and the @Dirties Context annotation Profile selection with @Active Profiles Easy test data setup with @Sql Data Accss and JDBC with Spring How Spring integrates with existing data access technologies Data Access Exception hierarchy Spring?s Jdbc Template Database Transactions with Spring Transactions overview Transaction management with Spring Transaction propagation and rollback rules Transactions and integration testing Spring Boot Introduction Introduction to Spring Boot Features Value Proposition of Spring Boot Creating a simple Boot application using Spring Initializer website Spring Boot Dependencies, Auto-configuration, and Runtime Dependency management using Spring Boot starters How auto-configuration works Configuration properties Overriding auto-configuration Using Command Line Runner JPA with Spring and Spring Data Quick introduction to ORM with JPA Benefits of using Spring with JPA JPA configuration in Spring Configuring Spring JPA using Spring Boot Spring Data JPA dynamic repositories Spring MVC Architecture and Overview Introduction to Spring MVC and request processing Controller method signatures Using @Controller, @RestController and @GetMapping annotations Configuring Spring MVC with Spring Boot Spring Boot packaging options, JAR or WAR Rest with Spring MVC An introduction to the REST architectural style Controlling HTTP response codes with @ResponseStatus Implementing REST with Spring MVC, @RequestMapping, @RequestBody and @ResponseBody Spring MVC?s HttpMessageConverters and automatic content negotiation Spring Security What problems does Spring Security solve? Configuring authentication Implementing authorization by intercepting URLs Authorization at the Java method level Understanding the Spring Security filter chain Spring security testing Actuators, Metrics and Health Indicators Exposing Spring Boot Actuator endpoints Custom Metrics Health Indicators Creating custom Health Indicators External monitoring systems Spring Boot Testing Enhancements Spring Boot testing overview Integration testing using @SpringBootTest Web slice testing with MockMvc framework Slices to test different layers of the application Spring Security Oauth (Optional Topic) OAuth 2 Overview Implementing OAuth 2 using Spring Security OAuth Reactive Applications with Spring (Optional Topic) Overview of Reactive Programming concepts Reactive Programming support in Spring Using Spring?s reactive WebClient Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Spring: Core Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Spring: Core Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Server Administrators Systems Engineers Storage Administrators Technical Solutions Architects Integrators and Partners Consulting Systems Engineers Network Administrators Network Engineers Network Managers Architects Overview Upon completion of this course, the student will be able to meet these overall objectives: Understand, describe, and configure Cisco Intersight (on prem and SaaS models) Understand, describe, and configure Intersight Advanced features (IST, ICO, IWOM) Understand, describe, and configure IMM and UMM mode for UCS Understand, describe, and configure Cisco X-Series (FI, IFM, X210c Server, Adv Fabric Module) Create Intersight Pools, Policies, and Management for X-Series Design and operate Cisco UCS with Intersight Managed Mode Solutions This deep-dive training covers Cisco UCS X-Series server family and how Intersight can be the enablement platform for all UCS servers. We will cover Intersight features such as IWOM, IST, ICO, and programmability either On-Prem or in the Cloud. Attendees will learn the breadth of the physical X-Series (pools, policies, firmware, so much more) platform as well as maintaining existing infrastructure with Intersight Infrastructures Services. Also covered is how to manage physical, virtual, cloud platforms and deploy to any or all. Section 1: Intersight Foundations Intersight Architecture Flexible Deployment Models Cisco Intersight Infrastructure Service Licensing Intersight Essentials License Tier Intersight Advantage License Tier Intersight Premier License Tier Section 2: Monitoring and Maintaining UCS Infrastructure with Intersight Device Health and Monitoring Standalone Management for UCS C-Series Servers Server Compatibility (HCL), Advisories (CVEs), and Contract Status Firmware Upgrades Section 3: Designing & Operationalizing Cisco UCS Solutions with Intersight Implementing Cisco Hyperflex with Intersight Managing Cisco HyperFlex in vSphere Environment Section 4: Cisco UCS M5, M6, X Overview and Configuration Cisco UCS X-Series with Intersight Deployment Architecture X-Series Fabric Interconnects Compute X-Series Power/Cooling Efficiency Cooling Capacity Airflow Thermal Policies Future-Proof Cooling Power Policies Compute Series Architecture ? C220 M6 Architecture ? C240 M6 Cisco VIC Offerings for M6 GPU Offerings for X-Series Management Options for C220 / C240 M6 Rack Servers UCS 7th Generation Intel Rack Servers Architecture ? C220 M7 Architecture ? C240 M7 Intel 4th Gen Intel© Xeon© SP Sapphire Rapids High Level Features M7 Memory DIMMs Architecture ? C225 M6 Architecture ? C245 M6 Section 5: Designing Cisco UCS LAN and SAN Connectivity LAN Connectivity Overview Gen 4 End Host Mode Requirements for Configuring VLANs in Cisco UCS Manager Role of the vNIC in Abstracting MAC Addresses Configuring Compute Node SAN Connectivity Fibre Channel Switching Fibre Channel Operating Modes EHM and N-Port Virtualization Configuring VSANs in Cisco UCS Manager Creating VSANs and FCoE VLANs in Cisco UCS Role of vHBAs when Abstracting WWNNs and WWPNs into a Service Profile Configuring Manual Uplink Pinning and Recovery from Failure Section 6: Configuring Cisco UCS-X in IMM Mode IMM and Domain Profiles Domain Policy Concepts and Usage Cisco Intersight Server Profiles Creating and Deploying a UCS C-Series Server Profile ? Process Overview Importing a Server Profile ? Process Overview Upgrading Firmware Cisco IMM Transition Tool Thermal Policies Power Policies Section 7: Implementing Cisco UCS-X Firmware Updates Intersight Platform Firmware Operations Overview Intersight Firmware Bundles Cisco Stand-Alone Firmware Management Cisco HX Firmware Management UCS Managed Infrastructure Firmware Management UCS Intersight Managed Mode Firmware Management Hardware Compatibility List Section 8: Intersight Workload Optimizer (IWO) Intersight Workload Optimizer Overview IWO Delivery and Tiers Workload Optimizer ? What?s New? IWO Value Proposition Application Resource Management IWO Market Section 9: Intersight Cloud Orchestrator (ICO) Sample Scenario Workflow Designer Validate and Execute a Workflow ICO ? Intersight Cloud Orchestrator Infrastructure Orchestration Infrastructure as Code with ICO Immutability with Intersight Cloud Orchestrator Workflow Versions Rollback Tasks (Task Designer) Section 10: Intersight API Overview Intersight API Resources SDKs / Ansible Modules Use Case Additional course details: Nexus Humans Administering Cisco UCS X-Series Solutions with Intersight (INTUCSX) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco UCS X-Series Solutions with Intersight (INTUCSX) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. Collaboration Engineers and Administration Primary audiences: Collaboration engineers involved in the design, implementation, and troubleshooting of Cisco collaboration core technologies. Secondary audiences: Administration involved in support and troubleshooting of Cisco collaboration technologies. Overview Upon completing this course, you will be able to meet these objectives: Describe the Cisco Expressway - C features and functionality within the collaboration architecture Configure and troubleshoot Cisco Unified Communications Manager and Cisco expressway Series integration Describe the Cisco Expressway - C additional features Configure and troubleshoot Cisco Collaboration solutions for B2B calls Describe how to secure B2B communication with Cisco Expressway Series Describe the MRA feature Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity Connection and Cisco IM&P Configure Cisco Webex Hybrid Services This course provides students knowledge about Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for remote workers, authentication options, and additional Cisco Expressway Series features. Configuring and Troubleshooting the Cisco Expressway Series Cisco Expressway Series Architecture Discovery 1: Deploy virtualized Cisco Expressway Discovery 2: Perform the initial Cisco Expressway series configuration Describe SIP and H.323 in the Cisco Expressway series Describe interworking in the Cisco Expressway series Discovery 3: Register endpoints on Cisco Expressway series Zones Digital string manipulation Search rules Transforms Discovery 4: Call search history and registrations Troubleshoot call processing on Cisco Expressway series Discovery 5: Troubleshooting tools Backup and restore Rerference Configuring Cisco Expressway Additional Freatures Describe bandwidth management Hardening local endpoint registrations Discovery 6: Configure Cisco Expressway series bandwidth management and registration restrictions Discovery 7: Troubleshoot Cisco Expressway series endpoint registration and local dial plan Describe Cisco Expressway security and clustering features Discovery 8: Configure Cisco Expressway series security features Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series Cisco unified communications manager and Cisco Expressway-C integration overview Dian plan overview Call policy Discovery 9: Configure Cisco unified communications manager to connect with Cisco Expressway-C Troubleshooting options for Cisco unified communications manager and Cisco Expressway-C intergration Discovery 10: Troubleshoot Cisco unified communications manager and Cisco Expressway series integration Discovery 11: Configure and troubleshoot Cisco unified communications manager and Cisco Expressway series integration (practice activity) References Configuring and Troubleshooting Cisco Collaboration Solutions for Bussiness-to-Bussiness Describe supported services for B2B collaboration Describe prerequisites for business to business collaboration Call flow including Cisco unified communications manager endpoints Network address translation in a collaboration environment Discovery 12: Implement a B2B Cisco collaboration solution Cisco Expressway series B2B call troubleshooting Discovery 13: Troubleshoot B2B calls on the Cisco Expressway series References Discovery 14: Troubleshoot B2B calls on the Cisco Expressway series (practice activity) Securing Business-Business Communication Firewall Traversal Secure media Secure media between Cisco unified communications manager and Cisco Expressway series Toll fraud prevention Discovery 15: Secure a B2B Cisco collaboration communication Refrences Configuring and Troubleshooting Mobile and Remote Access Describe prerequisites for mobile and remote access Describe service discovery Explore Expressway settings for MRA Certificates HTTP proxy Cisco jabber registration procedure Cisco jabber registration procedure in Hybrid deployment Cisco jabber configuration file Discovery 16: Configure MRA on the Cisco Expressway series MRA troubleshooting Discovery 17: Troubleshoot MRA on the Cisco Expressway series Integrating and Securing Mobile and Remote Access Secure Cisco unified communications integration Cisco unity connection integration Cisco MRA access control options Additional Cisco MRA features Discovery 18: Configure MRA with additional application integrations References Configuring Cisco Webex Hybrid Services Cisco Webex teams Describe Cisco Webex control hub Describe Cisco Webhex hybrid media services Describe Cisco Expressway requirements for using hybrid call service connect Explore Cisco Expressway requirements for using hybrid call service connect Describe Cisco Webex video mesh Discovery 19: Prepare for Cisco Webex teams integration Discovery 20: Configure Cisco Webex hybrid services Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Those who will provide container orchestration management in the AWS Cloud including: DevOps engineers Systems administrators Overview In this course, you will learn to: Review and examine containers, Kubernetes and Amazon EKS fundamentals and the impact of containers on workflows. Build an Amazon EKS cluster by selecting the correct compute resources to support worker nodes. Secure your environment with AWS Identity and Access Management (IAM) authentication by creating an Amazon EKS service role for your cluster Deploy an application on the cluster. Publish container images to ECR and secure access via IAM policy. Automate and deploy applications, examine automation tools and pipelines. Create a GitOps pipeline using WeaveFlux. Collect monitoring data through metrics, logs, tracing with AWS X-Ray and identify metrics for performance tuning. Review scenarios where bottlenecks require the best scaling approach using horizontal or vertical scaling. Assess the tradeoffs between efficiency, resiliency, and cost and impact for tuning one over the other. Describe and outline a holistic, iterative approach to optimizing your environment. Design for cost, efficiency, and resiliency. Configure the AWS networking services to support the cluster. Describe how EKS/Amazon Virtual Private Cloud (VPC) functions and simplifies inter-node communications. Describe the function of VPC Container Network Interface (CNI). Review the benefits of a service mesh. Upgrade your Kubernetes, Amazon EKS, and third party tools Amazon EKS makes it easy for you to run Kubernetes on AWS without needing to install, operate, and maintain your own Kubernetes control plane. In this course, you will learn container management and orchestration for Kubernetes using Amazon EKS. You will build an Amazon EKS cluster, configure the environment, deploy the cluster, and then add applications to your cluster. You will manage container images using Amazon Elastic Container Registry (ECR) and learn how to automate application deployment. You will deploy applications using CI/CD tools. You will learn how to monitor and scale your environment by using metrics, logging, tracing, and horizontal/vertical scaling. You will learn how to design and manage a large container environment by designing for efficiency, cost, and resiliency. You will configure AWS networking services to support the cluster and learn how to secure your Amazon EKS environment. Module 0: Course Introduction Course preparation activities and agenda Module 1: Container Fundamentals Best practices for building applications Container fundamentals Components of a container Module 2: Kubernetes Fundamentals Container orchestration Kubernetes objects Kubernetes internals Preparing for Lab 1: Deploying Kubernetes Pods Module 3: Amazon EKS Fundamentals Introduction to Amazon EKS Amazon EKS control plane Amazon EKS data plane Fundamentals of Amazon EKS security Amazon EKS API Module 4: Building an Amazon EKS Cluster Configuring your environment Creating an Amazon EKS cluster Demo: Configuring and deploying clusters in the AWS Management Console Working with eksctl Preparing for Lab 2: Building an Amazon EKS Cluster Module 5: Deploying Applications to Your Amazon EKS Cluster Configuring Amazon Elastic Container Registry (Amazon ECR) Demo: Configuring Amazon ECR Deploying applications with Helm Demo: Deploying applications with Helm Continuous deployment in Amazon EKS GitOps and Amazon EKS Preparing for Lab 3: Deploying App Module 6: Configuring Observability in Amazon EKS Configuring observability in an Amazon EKS cluster Collecting metrics Using metrics for automatic scaling Managing logs Application tracing in Amazon EKS Gaining and applying insight from observability Preparing for Lab 4: Monitoring Amazon EKS Module 7: Balancing Efficiency, Resilience, and Cost Optimization in Amazon EKS The high level overview Designing for resilience Designing for cost optimization Designing for efficiency Module 8: Managing Networking in Amazon EKS Review: Networking in AWS Communicating in Amazon EKS Managing your IP space Deploying a service mesh Preparing for Lab 5: Exploring Amazon EKS Communication Module 9: Managing Authentication and Authorization in Amazon EKS Understanding the AWS shared responsibility model Authentication and authorization Managing IAM and RBAC Demo: Customizing RBAC roles Managing pod permissions using RBAC service accounts Module 10: Implementing Secure Workflows Securing cluster endpoint access Improving the security of your workflows Improving host and network security Managing secrets Preparing for Lab 6: Securing Amazon EKS Module 11: Managing Upgrades in Amazon EKS Planning for an upgrade Upgrading your Kubernetes version Amazon EKS platform versions Additional course details: Nexus Humans Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Analyst Developer End User Implementer Overview Schedule and Burst Reports Perform Translations Create Reports Integrated With Oracle BI EE Administer BI Publisher Server Describe BI Publisher Technology and Architecture Create reports from OBI EE data sources Create and Modify Data Models Create RTF Templates by Using Template Builder Explore and Use the Form Field Method for Creating RTF Templates Create Layouts by Using the Layout Editor This Oracle BI Publisher 12c training will help you build a foundation of understanding how to best leverage this solution. Through Classroom Training or Live Virtual Class Training, you'll learn the ins and outs of how to use this solution. BI Publisher Technology and Architecture Functional Components Layout Templates Multitier Architecture Enterprise Server Architecture and Performance and Scalability Document Generation Process and Output Formats Supported Data Sources Bursting Overview Internationalization and Language Support Getting Started with BI Publisher Logging In, the Home Page, and Global Header, and Setting Account Preferences Viewing Reports Managing Repository Objects Managing Favorites Using Create Report wizard to Create Reports Selecting Data: Data Model, Spreadsheet, and BI Subject Area Configuring Report Properties Using the Data Model Editor Exploring the Schemas Used in the Course Exploring the Data Model Editor UI and the Supported Data Sources Creating a Private Data Source Creating a Simple Data Model based on a SQL Query Data Set Using Query Builder to Build a Query Viewing Data and Saving Sample Data Sets Adding Parameters and LOVs to the Query Configuring Parameter Settings and Viewing Reports with Parameters Working with Layout Editor Opening the Layout Editor and Navigating the Layout Editor UI Creating a Layout by Using a Basic Template Inserting a Layout Grid Adding a Table, Formatting Columns, Defining Sorts and Groups, and Applying Conditional Formats Inserting and Editing Charts, and Converting Charts to a Pivot Tables Adding Repeating Sections, Text Items, and Images Working with Lists, Gauges and Pivot Tables Creating Boilerplates Using Template Builder to Create RTF Templates Using the BI Publisher Menu Bar Creating an RTF Template from a Sample, Changing Field Properties, and Previewing Table Data Adding a Chart to an RTF Template Designing an RTF Template for a BI Publisher Report Creating a BI Publisher Report by Using Template Builder in Online Mode Exploring the Basic and Form Field Methods Exploring Advanced RTF Template Techniques Including Conditional Formats, Watermarks, Page-Level Calculations, Running Totals, Grouping, and Sorting BI Publisher Server: Administration and Security Describing the Administration Page Creating the JDBC Connections Setting, Viewing, and Updating Data Sources Describing the Security Model for BI Publisher and Oracle Fusion Middleware Describing Groups, Users, Roles, and Permissions Describing Delivery Options Including Print, Fax, Email, WebDav, HTTP Server, FTP, and CUPS Describing and Configuring BI Publisher Scheduler Integrating with Oracle BI Presentation Services and Oracle Endeca Server Scheduling and Bursting Reports Scheduling and Describing a Report Job and Related Options Managing and Viewing a Report Job Viewing Report Job History Scheduling a Report with Trigger Describing Bursting Adding a Bursting Definition to a Data Model Scheduling a Bursting Job Integrating BI Publisher with Oracle BI Enterprise Edition Configuring Presentation Services Integration Navigating Oracle BI EE Creating a Report based on OBI EE Subject Area Creating a Data Model and Report based on a BI Server SQL Query Creating a Data Model and Report based on an Oracle BI Analysis Adding a BI Publisher Report to an Oracle BI EE Dashboard Creating Data Models and BI Publisher Reports Based on Other Data Sources Configuring Presentation Services Integration Describing the Web Services Data Source Describing the HTTP (XML/RSS Feed) Data Source Explaining Proxy Setting for Web Services and HTTP Data Sources Creating a BI Publisher Report based on an External Web Service Creating a BI Publisher Report based on an HTTP Data Set Creating a BI Publisher Report Based on XML File Creating a BI Publisher Report Based on CSV Data source Performing Translations Describing Translation Types Translating by Using the Localized Template Option Translating by Using the XLIFF Option Managing XLIFF Translations on BI Publisher Server Describing the Overall Translation Process Describing Catalog Translation Exporting and Importing the XLIFF for a Catalog Folder Additional course details: Nexus Humans Oracle BI Publisher 12c R1: Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle BI Publisher 12c R1: Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for the professional tasked with implementing, designing, architecting, installing, and configuring Symantec Client Management Suite (CMS) to manage the software and hardware in their company. Overview At the completion of the course, you will be able to: Identify the types of information you need to collect to help determine what type of CMS configuration to implement. Install Client Management Suite. Discover and import computer and user resources that you want to manage. Deploy the Symantec Management Agent and plug-ins. Create Organizational Views and Groups and assign resources to them. Create and configure policies, tasks, and jobs and assign them to targets. Troubleshoot common problems with installation and managing of Client Management Suite. Creating reports and installing and configuring IT Analytics. This course teaches students theory and concepts, and provides technical know-how on implementing Client Management Suite. Course Introduction Course objectives Course overview Lab environment introduction Understanding the Symantec Management Platform Introducing the Symantec Management Platform Symantec management Platform components used by Client Management Suite Symantec Management Platform concepts How Client Management Suite works Architecture of Client Management Suite Understanding Architecture Hardware Recommendations Installing and configuring Client Management Suite Installing and using the Symantec Installation Manager Installing the Notification Server, suite and solution software The Symantec Management Console Accessing the Symantec Management Console Getting to know the Symantec Management Console Configuring the Notification Server after installation Getting to know the ITMS Management views Discovering resources Introducing resource discovery methods Importing resources from Microsoft Active Directory Discovering computers using domain resource discovery Discovering network resources using Network Discovery Creating and Managing Organizational Views and Groups Learning about organizational views and groups Creating custom organizational views and groups Managing organizational views and groups Installing and Configuring the Agents and Plug-ins Managing computers with the Symantec Management Agent Installing the Symantec Management Agent Verifying the Symantec Management Agent installation Configuring the Symantec Management Agent settings Introducing solution plug-ins for the Symantec Management Agent Upgrading Client Management Suite Introducing agent, Notification Server and site server communications Introducing Notification Server event queues Resource Filters Introducing resource filters Managing and working with existing filters Creating and modifying filters Filters and Targets Introducing targets Working with targets in the computer management view Policies Getting to know policies Understanding user-based policies Understanding how the Symantec Management Agent receives policies Configuring automation policies Managing shared schedules Creating and Managing Tasks and Jobs Overview of task management Creating and scheduling tasks and jobs Task management communication and processing Security Learning about security Managing user accounts, security roles, and privileges Managing permissions Reporting Introducing reports Using and creating classic reports Configuring and using IT Analytics Site Management Introducing site management Managing sites, subnets and site servers Reviewing site server plug-ins to the Symantec Management Agent Configuring site services Cloud-enabled Management (CeM) Introducing Cloud-enabled Management (CeM) Understanding the cloud-enabled agent Preparing the Notification Server and agents for CeM Configuring site management for CeM Installing and Configuring the SMP Internet Gateway and configuring a CeM Settings policy Configuring the SMP Internet Gateway with the SMP IG Manager Configuring the CeM Settings policy Creating a cloud-enabled agent installation package Installing a cloud-enabled agent from a package Replication Understanding replication Setting up and configuring replication Running replication Hierarchy Understanding hierarchy Setting up a Notification Server hierarchy Configuring hierarchy replication Changing the hierarchy topology Migration Migrating Symantec Management Platform Agent registration (trust)Post installation checklist Readiness checklist for CMS Migration Post migration checklist for a CMS Migration Migrating from 6.x to 7.6 Migrating from 7.x to 7.6 Troubleshooting Learning about Symantec Management Platform troubleshooting tools Using NSConfigurator Using Remote Altiris Agent Diagnostics Introducing Notification Server event queues Troubleshooting Cloud-enabled Management (CeM) Backing up the server and database Symantec Management Platform components needed for recovery Backing up the IIS default web site virtual directories Backing up the Configuration Management Database Customizing the Console Customizing the Symantec Management Console Personalizing the Symantec Management Console SQL Basics Learning SQL basics Obtaining Technical Support from Symantec Using self-help resources Obtaining customer support Additional course details: Nexus Humans Symantec Management Suite 7.6 - Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Management Suite 7.6 - Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans