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The Facilitation Skills course offers quality training for aspiring facilitators who want to expand their knowledge of the framework required for effective facilitation. It covers essential topics such as dealing with difficult people, building consensus, and addressing group dysfunction. Throughout the course, learners will develop crucial skills in active listening, conflict solving and communication, and will be introduced to a wide range of intervention techniques to fast track their career. There are no entry requirements for this training program. Learning Objectives: Develop the key skills and practical knowledge to create an inclusive and harmonious environment for all Understand the basic principles of conflict management and conflict resolution Sharpen your skills in communication, leadership and people management Discover a wide range of intervention techniques and consensus-building strategies Who is this Course for? Facilitation Skills is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Facilitation Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module One: Getting Started Facilitation Skills 00:01:00 Module Two: Understanding Facilitation Understanding Facilitation 00:09:00 Understanding Facilitation Case Study 00:01:00 Module Three: Process vs. Content Process vs. Content 00:06:00 Process vs. Content Case Study 00:01:00 Module Four: Laying the Groundwork Laying the Groundwork 00:06:00 Laying the Groundwork Case Study 00:01:00 Module Five: Tuckman and Jensen"s Model of Team Development Tuckman and Jensen's Model of Team Development 00:07:00 Tuckman and Jensen's Model of Team Development Case Study 00:01:00 Module Six: Building Consensus Building Consensus 00:09:00 Building Consensus Case Study 00:01:00 Module Seven: Reaching a Decision Point Reaching a Decision Point 00:04:00 Reaching a Decision Point Case Study 00:01:00 Module Eight: Dealing with Difficult People Dealing with Difficult People 00:03:00 Dealing with Difficult People Case Study 00:01:00 Module Nine: Addressing Group Dysfunction Addressing the Group Dysfunction Case Study 00:01:00 Addressing the Group Dysfunction Case Study 00:01:00 Module Ten: About Intervention About Intervention 00:06:00 About Intervention Case Study 00:01:00 Module Eleven: Intervention Techniques Intervention Techniques 00:03:00 Intervention Techniques Case Study 00:01:00 Closing 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Professional Pet Sitting Business Training course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Professional Pet Sitting Business Training course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Professional Pet Sitting Business Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Professional Pet Sitting Business Training course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Professional Pet Sitting Business Training course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Professional Pet Sitting Business Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Pet Business Introduction 00:07:00 Legal Requirements 00:37:00 Running Your Own Business1 00:16:00 Marketing 00:16:00 Setting Your Prices 00:11:00 Business Costs 00:08:00 Forms and Record Keeping 00:15:00 Pre-Service Visit 00:07:00 Difficulties & Challenges 00:16:00 Section 02: Pet Sitting Health & Safety 00:12:00 Pet Sitting 00:11:00 Pet Transport 00:08:00 Animal Handling 00:15:00 Dog Care 00:27:00 Cat Care 00:18:00 Small Mammal Care 00:35:00 Caring for Reptiles, Birds and Fish 00:35:00 Pet Health & Welfare 00:19:00 Pet First Aid 00:27:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Operations Management will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Operations Management will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Operations Management and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Operations Management is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Operations Management. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Operations Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Operations Management Introduction to Operations Management 00:21:00 Module 02: Project Management Project Management 00:20:00 Module 03: Business Development and Succession Planning Business Development and Succession Planning 00:25:00 Module 04: Process Management Process Management 00:25:00 Module 05: Supply Chain Management Supply Chain Management 00:21:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:21:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:17:00 Module 09: Quality Management Quality Management 00:21:00 Module 10: Managing Risk and Recovery Managing Risk and Recovery 00:27:00 Module 11: Performance Management Performance Management 00:19:00 Module 12: Talent Management Talent Management 00:19:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:17:00 Module 15: Conflict Management Conflict Management 00:15:00 Module 16: Stress Management Stress Management 00:17:00 Module 17: Time Management Time Management 00:38:00 Module 18: Business Environment Business Environment 00:17:00 Module 19: Business Writing Skills Business Writing Skills 00:41:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This course provides practical training in all areas of sustainable energy, including renewable energy sources, photovoltaic systems and sustainable energy technologies. You will learn about the impact of sustainable energy on the environment and will explore wind, solar, ocean and geothermal energy in detail. This course is ideal for those who are looking to fast track their career in the energy sector. It includes case studies and practical exercises that are designed for those who have little knowledge of sustainable technologies in this field. Learning Objective: Be able to identify the different types of non-renewable energy Demonstrate an understanding of sustainable energy technologies & systems Understand how wind, solar, ocean and geothermal energy works Learn about the potential applications of different renewable energy sources Broaden your understanding of the environmental impacts of renewable energy technologies Fast track your career with an endorsed certificate in Sustainable Energy Explore the idea of hydrogen fuel cells as a source of renewable power Develop your understanding of the future of energy systems Learn about photovoltaic systems and how solar energy is harnessed Who is This Course for? This endorsed training course in Sustainable Energy is ideal for those who are interested in working in the sustainable and renewable energy sector, as well as those who would like to gain a more in-depth understanding of sustainable energy sources. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that you can study at your own convenience. There are no specific entry requirements for the course, which can be studied part-time or full-time. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Career Path This introductory to sustainable energy course is designed to equip you with the skills and practical knowledge to work in the following professions: Sustainable Energy Consultant Graduate Energy Specialist Energy and Utilities Analyst Energy Engineer Course Curriculum Module 1: History of Energy Consumption Module 1: History of Energy Consumption 00:35:00 Assessment Module 1 Module 01 Final Quiz Exam - Sustainable Energy 00:10:00 Module 2: Non-Renewable Energy Module 2: Non-Renewable Energy 00:30:00 Assessment Module 2 Module 02 Final Quiz Exam - Sustainable Energy 00:10:00 Module 3: Basics of Sustainable Energy Module 3: Basics of Sustainable Energy 00:30:00 Assessment Module 3 Module 03 Final Quiz Exam - Sustainable Energy 00:10:00 Module 4: Fuel Cell Module 4: Fuel Cell 00:45:00 Assessment Module 4 Module 04 Final Quiz Exam - Sustainable Energy 00:10:00 Module 5: Solar Energy Module 5: Solar Energy 00:50:00 Assessment Module 5 Module 05 Final Quiz Exam - Sustainable Energy 00:10:00 Module 6: Wind Energy Module 6: Wind Energy 01:20:00 Assessment Module 6 Module 06 Final Quiz Exam - Sustainable Energy 00:10:00 Model 7: Ocean Energy Module 7: Ocean Energy 00:30:00 Assessment Module 7 Module 07 Final Quiz Exam - Sustainable Energy 00:10:00 Module 8: Geothermal Energy Module 8: Geothermal Energy 00:35:00 Assessment Module 8 Module 08 Final Quiz Exam - Sustainable Energy 00:10:00 Module 9: Application of Renewable Energy Module 9: Application of Renewable Energy 00:15:00 Assessment Module 9 Module 09 Final Quiz Exam - Sustainable Energy 00:10:00 Module 10: Being Environment-Friendly Module 10: Being Environment-Friendly 00:25:00 Assessment Module 10 Module 10 Final Quiz Exam - Sustainable Energy 00:10:00 Order Your Certificate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Child Psychology & Counselling Training for Teachers will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Child Psychology & Counselling Training for Teachers will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Child Psychology & Counselling Training for Teachers and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Child Psychology & Counselling Training for Teachers is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Child Psychology & Counselling Training for Teachers. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Child Psychology & Counselling Training for Teachers will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction About the Course & the Instructor FREE 00:03:00 Definition of Counselling 00:04:00 The Counselling Relationship 00:06:00 Psychology of Growth and Development The Development Cycle 00:07:00 Parent, Child, Teacher Relationships 00:08:00 The Complexities of Growth 00:08:00 Introduction - Psychological Development 00:09:00 Therapeutic Language Conflict and Stress 00:11:00 Behavioural Therapies 00:07:00 Working with Children 00:07:00 The Use of Language 00:07:00 Memory 00:08:00 Psychological Issues Grief and Bereavement 00:06:00 Exploring Grief and Letting Go 00:07:00 Dysfunctional Families 00:08:00 What is Co-Dependency 00:07:00 Child Bullying and Child Abuse 00:08:00 Therapeutic Outcomes Psychological Study of Education 00:06:00 Transformation 00:07:00 Using Newly Found Skills 00:05:00 Recovery - The Therapeutic Process 00:05:00 Moving on - Emotional Intimacy 00:06:00 Working as a Counsellor Setting Up a Practice 00:10:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This After Effects for Photography will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The After Effects for Photography will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to After Effects for Photography and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited After Effects for Photography is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this After Effects for Photography. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The After Effects for Photography will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Introduction 00:01:00 About the Exercise Files 00:01:00 A Brief Intro to After Effects 00:02:00 Getting Comfortable with the After Effects Interface 00:07:00 Importing Photoshop Files 00:05:00 Importing Camera Row Files 00:03:00 Exporting Photoshop, JPG, and PNG Files 00:05:00 Section 02: Special Effects Adding a Sunset 00:06:00 Keying (removing) a Background Color 00:06:00 Add a Burst of Light 00:07:00 Adding a Rippled Reflection Part 1 00:07:00 Adding a Rippled Reflection Part 2 00:04:00 Double Exposure Portrait 00:07:00 Section 03: Colorizing Techniques Creating a Duo-tone, a Tri-tone, and a Pen-tone 00:06:00 Mixing Channels with the Channel Mixer 00:07:00 Changing Colors with Colorama 00:04:00 Section 04: Patterns and Textures Repeating Patterns with Motion-Tile 00:04:00 Blending Patterns with Repe-Tile 00:04:00 Texturizing Patterns with Ball Action 00:04:00 Edging Textures with Roughen Edges 00:04:00 Section 05: Wrapping Up Where to Go from Here 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Take strides towards a successful career in project management and gain the fundamental skills and knowledge to plan, execute and oversee any work project successfully, with the Project Management Course Level 3 course. This training course is ideal for project managers who are new to the field and wish to gain the relevant skills and knowledge to manage each stage of a project effectively. Learners will gain a comprehensive understanding of the project life cycle, exploring fundamental project needs, project scope and work breakdown structures. This instructor-led program includes case studies and practical exercises that can be applied in the real world, helping learners to develop essential skills such as budgeting, problem-solving and analytical thinking. On completion, learners will have a solid understanding of project methodologies and management best practices. Learning Objectives Understand the key principles of effective leadership in business Gain a solid understanding of the different stages of project management Explore the fundamental elements of a project communication plan Learn the differences between project scope management and requirements management Explore the relationship between stakeholders and project managers Familiarise with a wide range of project management methodologies Broaden your understanding of the core skills and characteristics of a successful project manager Get a detailed overview or project team structure and project team roles Who is this Course for? This course is suitable for aspiring project managers who wish to gain the relevant skills and knowledge to kickstart their career. There are no entry requirements for this course, however, having some knowledge of project management is beneficial. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path Project Management course will open doors for learners who are pursuing roles in the following professions: Project Manager Project Leader Project Director Project Coordinator Project Planner Course Curriculum Module 01: Introduction & Overview Introduction & Overview 00:16:00 Tools You Need 00:19:00 Assessment Module 01 Module 01 Final Quiz Exam - Project Management Course Level 3 00:10:00 Module 02: Teams & Leadership Teams & Leadership 00:35:00 Teams 00:33:00 Conflict 00:34:00 Assessment Module 02 Module 02 Final Quiz Exam - Project Management Course Level 3 00:10:00 Module 03: Project Communication Project Communication 00:25:00 Didactic Communications 00:22:00 Basic Meeting Rules 00:21:00 Assessment Module 03 Module 03 Final Quiz Exam - Project Management Course Level 3 00:10:00 Module 04: Stakeholder Management Stakeholder Management 00:19:00 Assessment Module 04 Module 04 Final Quiz Exam - Project Management Course Level 3 00:10:00 Module 05: The Basics of Project Management The Basics of Project Management 00:19:00 Project Needs 00:21:00 Assessment Module 05 Module 05 Final Quiz Exam - Project Management Course Level 3 00:10:00 Module 06: Scope and Requirements Scope and Requirements 00:28:00 Work Breakdown Structures 00:27:00 Displayed Thinking 00:31:00 Assessment Module 06 Module 06 Final Quiz Exam - Project Management Course Level 3 00:10:00 Module 07: Developmental Methodologies Developmental Methodologies 00:25:00 Methodology Types 00:26:00 Selecting a Methodology 00:22:00 Assessment Module 07 Module 07 Final Quiz Exam - Project Management Course Level 3 00:10:00 Order Your Certificate Order Your Certificate QLS 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Sage 50 Payroll Basics course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Sage 50 Payroll Basics course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Sage 50 Payroll Basics and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Sage 50 Payroll Basics course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Sage 50 Payroll Basics course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Sage 50 Payroll Basics will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Sage 50 Payroll Basics Module 1: Payroll Basics 00:10:00 Module 2: Company Settings 00:08:00 Module 3: Legislation Settings 00:07:00 Module 4: Pension Scheme Basics 00:06:00 Module 5: Pay Elements 00:14:00 Module 6: The Processing Date 00:07:00 Module 7: Adding Existing Employees 00:08:00 Module 8: Adding New Employees 00:12:00 Module 9: Payroll Processing Basics 00:11:00 Module 10: Entering Payments 00:12:00 Module 11: Pre-Update Reports 00:09:00 Module 12: Updating Records 00:09:00 Module 13: e-Submissions Basics 00:09:00 Module 14: Process Payroll (November) 00:16:00 Module 15: Employee Records and Reports 00:13:00 Module 16: Editing Employee Records 00:07:00 Module 17: Process Payroll (December) 00:12:00 Module 18: Resetting Payments 00:05:00 Module 19: Quick SSP 00:10:00 Module 20: An Employee Leaves 00:13:00 Module 21: Final Payroll Run 00:07:00 Module 22: Reports and Historical Data 00:08:00 Module 23: Year-End Procedures 00:09:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Cosmetology course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Cosmetology course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Cosmetology and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Cosmetology course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Cosmetology course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Cosmetology will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Cosmetology Introduction to Cosmetology 00:21:00 Module 02: Hair Physiology Hair Physiology 00:22:00 Module 03: Hair Grooming Hair Grooming 00:22:00 Module 04: Hair Colouring Techniques Hair Colouring Techniques 00:39:00 Module 05: Hair Curling and Straightening Hair Curling and Straightening 00:28:00 Module 06: Hair Loss Hair Loss 00:20:00 Module 07: Hair Wig and Extensions Hair Wig and Extensions 00:25:00 Module 08: Manicure and Pedicure Manicure and Pedicure 00:22:00 Module 09: Skin Skin 00:27:00 Module 10: Makeup Makeup 00:20:00 Module 11: Menopause, Skin and Cosmetology Menopause, Skin and Cosmetology 00:20:00 Module 12: Male Skincare Male Skincare 00:19:00 Module 13: Evaluating Hand and Body Lotions Evaluating Hand and Body Lotions 00:22:00 Module 14: Ethnic Cosmetics Ethnic Cosmetics 00:23:00 Module 15: Photodamage and Skin Cancer Photodamage and Skin Cancer 00:29:00 Module 16: Micro-Needle and Cosmetics Micro-Needle and Cosmetics 00:23:00 Module 17: Health and Safety Health and Safety 00:21:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00