4692 NHS courses

Embark on a transformative educational quest with our 'CBT for Anxiety, Depression, and Stress Management' course, a beacon of hope for those wishing to master the art of mental equilibrium. This journey takes you into the labyrinth of the human psyche, decoding the intricate psychology of stress and its unique manifestations in individuals. Discover the alchemy of cognitive behavioural therapy (CBT) as a tool not only to navigate but also to reshape the contours of anxiety and depression. Imagine a sanctuary where the chains of worry dissolve through knowledge and application of CBT techniques, where every lesson is a step towards personal empowerment and emotional well-being. Each chapter of the course is crafted with the intention to arm you with strategies to confront and conquer the inner turmoil that stress, anxiety, and depressive states can unleash. Visualise a future where you are no longer a spectator to your thoughts but an architect, capable of rebuilding your mental landscape. You will learn to apply coping mechanisms that alter the fabric of anxiety disorders, offering solace and control. As you journey through various psychological terrains, you emerge enlightened, equipped with a repertoire of techniques to maintain serenity and inspire others to seek harmony within themselves. Learning Outcomes Comprehend the psychological foundations of stress and its subjective impact on individuals. Master stress management techniques to maintain emotional stability. Delve into the complexities of anxiety, understanding its psychological underpinnings and classifications. Develop a toolkit of CBT strategies to mitigate symptoms of anxiety and depressive states. Harness coping mechanisms to establish and sustain mental fortitude against life's adversities. Why choose this CBT for Anxiety, Depression and Stress Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the CBT for Anxiety, Depression and Stress Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this CBT for Anxiety, Depression and Stress Management course for? Individuals seeking to enhance their well-being through self-help CBT methods. Professionals aspiring to incorporate CBT strategies within their practice. Caregivers and support workers dedicated to assisting those with anxiety and depression. Students of psychology eager to acquire specialised knowledge in managing stress. Wellness coaches looking to expand their expertise in anxiety and depression interventions. Career path Mental Health Counsellor: £25,000 - £40,000 CBT Therapist: £30,000 - £50,000 Wellness Coach: £20,000 - £35,000 Clinical Psychologist: £31,000 - £87,000 Support Worker: £18,000 - £25,000 Occupational Therapist: £24,000 - £40,000 Prerequisites This CBT for Anxiety, Depression and Stress Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CBT for Anxiety, Depression and Stress Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Psychology of Stress What is 'Stress'? 00:09:00 How does 'stress' affect us? 00:09:00 Why do we experience 'stress' differently? 00:10:00 'Good stress' (Eustress) Vs 'Bad stress' (Distress) 00:09:00 'Stress' and 'Burnout' 00:09:00 Individual experiences of 'stress' Coping with stress as an individual 00:09:00 Low ability (inability) to cope with stressors 00:07:00 What do people use to cope with stress? 00:10:00 'Addictions' and Coping with 'Stress' 00:09:00 Stress Management 'Breathing' in Stress Management 00:08:00 Stress-Reducing Techniques 00:10:00 Medication Treatments (Pharmacology) - Part 1 00:06:00 Medication Treatments (Pharmacology) - Part 2 00:04:00 Nutrition and 'Stress' - Part 1 00:04:00 Nutrition and 'Stress' - Part 2 00:06:00 Psychology of 'Anxiety' What do we call 'anxiety'? 00:06:00 What is the difference between 'stress' and 'anxiety'? 00:07:00 When does 'anxiety' become an 'anxiety disorder'? 00:05:00 Anxiety Disorders Generalised Anxiety Disorder (GAD) 00:08:00 Social Anxiety Disorder (Social Phobia) 00:08:00 Panic Disorder 00:07:00 'Addictions' and Anxiety Disorders 00:10:00 Coping with Anxiety Psychotherapy for Anxiety Disorders 00:08:00 Cognitive Behavioural Therapy (CBT) for Anxiety Disorders 00:09:00 Mindfulness & Mindfulness Based Therapy (MBT) 00:11:00 Medial Treatments (Pharmacology) 00:05:00 Anxiety-Reducing Techniques 00:10:00 Final Words Good Bye and Thank You! 00:02:00

Embark on a Compassionate Journey: End of Life Care and Support Diploma In the delicate tapestry of life, the 'End of Life Care and Support Diploma' emerges as a guiding light, offering profound insights and invaluable skills to those venturing into the realm of compassionate care. This course is not merely a collection of modules; it's a poignant narrative, weaving together the intricacies of end-of-life care. From understanding the goals of care to navigating legal aspects, each module is a stepping stone towards becoming a compassionate caregiver. Delve into the heart of palliative care, where physical, neurological, and psychosocial dimensions are embraced with empathy and expertise. Learning Outcomes Acquire a comprehensive understanding of end-of-life care principles and services. Navigate the intricacies of advance care planning and the holistic assessment of palliative care. Cultivate effective communication skills during the end-of-life journey. Provide quality care for individuals with physical and neurological illnesses. Embrace the spiritual and psychosocial dimensions of palliative care, ensuring holistic support. Why choose this End of Life Care and Support Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this End of Life Care and Support Diploma for? Aspiring caregivers and healthcare professionals seeking expertise in end-of-life care. Individuals desiring to provide compassionate and holistic support during the final stages of life. Those working in palliative care looking to enhance their knowledge and skills. Caregivers aiming to navigate legal aspects related to end-of-life care. Anyone passionate about making a difference in the lives of those nearing the end of their journey. Career path Palliative Care Specialist: £30,000 - £45,000 Hospice Care Coordinator: £25,000 - £40,000 End-of-Life Care Consultant: £35,000 - £50,000 Care Home Manager: £30,000 - £45,000 Bereavement Support Counselor: £28,000 - £40,000 Legal Advisor in End-of-Life Care: £40,000 - £55,000 Prerequisites This End of Life Care and Support Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This End of Life Care and Support Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to End of Life Care Introduction to End of Life Care 00:18:00 Module 02: Availability of Services Availability of Services 00:32:00 Module 03: Advance Care Planning Advance Care Planning 00:24:00 Module 04: Goals of Care Goals of Care 00:12:00 Module 05: Physical Illness Physical Illness 00:33:00 Module 06: Neurological Illness Neurological Illness 00:35:00 Module 07: Quality Care at the End of Life Quality Care at the End of Life 00:12:00 Module 08: Communication During the End of Life Communication During the End of Life 00:20:00 Module 09: Palliative Care Holistic Assessment Palliative Care Holistic Assessment 00:12:00 Module 10: Spiritual and Psychosocial Care Spiritual and Psychosocial Care 00:29:00 Module 11: Care after Death Care after Death 00:15:00 Module 12: Further Support, Training and Development Further Support, Training and Development 00:19:00 Module 13: Legal Aspects Legal Aspects 00:30:00 Assignment Assignment - End of Life Care and Support Diploma 00:00:00

Cold Water Therapy is a transformative approach to enhancing both mental and physical well-being. This course is designed to guide you through the fundamentals and advanced techniques of cold exposure, enabling you to harness its many benefits. Whether you are looking to boost your immune system, reduce stress, or improve circulation, this course provides a structured framework for understanding the science behind cold water immersion and how it can elevate your overall health. With an accessible, step-by-step approach, you'll be well-equipped to incorporate cold therapy into your lifestyle. Delve deep into the practices that have been used for centuries to promote recovery, increase energy, and foster a sense of clarity. This course ensures you gain a comprehensive understanding of cold water immersion, without the need for physical attendance. Learn how to safely and effectively apply cold exposure, all from the comfort of your own environment. With practical insights and expert advice, this course ensures you can confidently integrate cold water therapy into your daily routine, reaping the full spectrum of its health-enhancing benefits Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Cold Water Therapy Module 02: The Science Behind Cold Water Therapy Module 03: Safety Precautions and Best Practices Module 04: Techniques and Preparing for Cold Water Therapy Module 05: Applications of Cold Water Therapy Module 06: Mental and Emotional Benefits of Cold Water Therapy Module 07: Integration of Cold Water Therapy into a Wellness Routine Learning Outcomes: Understand the science underpinning cold water therapy. Demonstrate safe practices for engaging in cold water exposure. Develop proficiency in cold water immersion techniques. Explore diverse applications of cold water therapy. Recognize the mental and emotional advantages of this practice. Integrate cold water therapy into a comprehensive wellness regimen. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Wellness enthusiasts seeking alternative health practices. Athletes and fitness aficionados looking to enhance recovery. Individuals interested in natural stress reduction techniques. Health professionals wanting to broaden their knowledge. Those curious about the ancient art of cold water therapy. Anyone aiming to improve their overall well-being. Career path Spa Therapist Fitness Instructor Holistic Wellness Coach Physical Therapist Lifestyle Consultant Health and Wellness Writer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In healthcare, maintaining the highest standards of hygiene is essential. The Sterile Services Training Course offers an in-depth exploration of the principles and techniques necessary to ensure the safety and cleanliness of medical instruments and equipment. Whether you're looking to enhance your current knowledge or dive into a new area of expertise, this course provides a detailed understanding of sterilisation processes, risk management, and infection control in a sterile environment. With a focus on standards that safeguard patient health, this course offers an invaluable resource for those interested in working within sterile services. This training course focuses on the critical aspects of sterilisation, from understanding different sterilisation methods to mastering the handling and storage of sterile items. Through online learning, you will explore the latest standards and best practices that form the backbone of sterile services in healthcare settings. Whether you work in a hospital, clinic, or laboratory, knowing the principles behind effective sterilisation is crucial. Join the course to gain an essential knowledge base, boost your expertise, and contribute to the well-being of others by ensuring healthcare environments remain safe and hygienic. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Sterile Services Module 2: Cleaning and Decontamination Module 3: Sterilisation Methods and Packaging Module 4: Quality Management in Sterilising Services Module 5: Thermal and Chemical Disinfection Module 6: Aseptic Techniques and Sterile Compounding Learning Outcomes Demonstrate understanding of essential sterile services principles. Apply effective cleaning and decontamination techniques. Evaluate various sterilisation methods and packaging practices. Implement quality management strategies in sterilising services. Comprehend thermal and chemical disinfection processes. Master aseptic techniques and sterile compounding for healthcare settings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialised expertise. Individuals aspiring to enter the sterile services sector. Technicians and assistants in healthcare environments. Those keen on advancing their knowledge in healthcare practices. Career changers aiming for a role in sterile services. Professionals desiring a deeper understanding of quality management. Students pursuing a healthcare-related educational path. Anyone passionate about maintaining the highest standards in healthcare. Career path Sterile Services Technician Healthcare Assistant Infection Control Officer Theatre Support Worker Surgical Instrument Technician Quality Assurance Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you fascinated by the world of fungi? Dive into our comprehensive Mushroom Cultivation Course, designed to turn your curiosity into expertise. Whether you're a hobbyist or aspiring entrepreneur, this course equips you with essential skills to cultivate and profit from mushrooms. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Mushroom Cultivation Course, learners will explore the complete process of cultivating mushrooms, from understanding different types of edible mushrooms to creating optimal growing conditions. They will learn practical techniques such as preparing mushroom beds, managing mushroom spawning, and maintaining ideal growing environments. Additionally, the course covers crucial aspects like harvesting methods and proper storage techniques to preserve mushroom quality. Learners will delve into the complexities of mushroom composting, including its preparation and utilization for effective cultivation. They will also gain insights into mushroom culture, from initial setups to advanced techniques, essential for fostering successful mushroom growth. By the end of the course, learners will have acquired comprehensive knowledge and skills necessary to start their own mushroom cultivation venture confidently. Course Curriculum Module 01: Introduction to Mushroom Cultivation Module 02: Identifying Edible Mushrooms Module 03: Growing Mushrooms Outside Module 04: Making and Casing Mushroom Beds Module 05: Mushroom Growing Conditions Module 06: Mushroom Spawning Module 07: Harvesting and Storing Mushrooms Module 08: Mushroom Compost Part One Module 09: Mushroom Compost Part Two Module 10: Mushroom Culture Part One Module 11: Mushroom Culture Part Two Module 12: Mushroom Business Learning Outcomes: Understand mushroom cultivation techniques and principles for beginners. Identify common edible mushrooms found in the UK environment. Implement effective outdoor mushroom growing practices. Apply methods to prepare and maintain mushroom beds for cultivation. Manage optimal growing conditions to enhance mushroom yields. Demonstrate knowledge of mushroom spawning, harvesting, and storage methods. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enthusiasts interested in cultivating mushrooms at home. Individuals exploring sustainable agricultural practices in mushroom farming. Gardeners seeking to diversify their crop cultivation skills. Beginners in agricultural sciences curious about fungi cultivation. Anyone keen on learning about organic food production methods. Career path Mushroom Farmer Agricultural Technician Organic Farming Consultant Gardening Educator Sustainable Agriculture Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential to support and understand those with dyslexia with our comprehensive Dyslexia Awareness Online Course. Dive deep into the world of dyslexia through expertly crafted modules that equip you with the knowledge and skills to make a real difference. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Dyslexia Awareness Online Course helps learners understand what dyslexia is and how it affects people. Participants will learn about the challenges those with dyslexia face in their learning and daily life. The course covers different ways to support individuals with dyslexia, both at home and in school, using various teaching strategies and cognitive approaches. Learners will explore how schools can better accommodate students with dyslexia and create a more inclusive environment. Additionally, the course provides an overview of the laws and rights that protect people with dyslexia, ensuring they receive the support they need. By the end of the course, participants will have a comprehensive understanding of dyslexia, enabling them to offer effective support and advocacy. Course Curriculum Module 01: Introduction to Dyslexia Module 02: Dyslexia and Learning Difficulties Module 03: Cognitive Approaches in Dyslexia Module 04: Dyslexia at School Module 05: The Laws Relating to Dyslexia Learning Outcomes: Understand the key concepts and definitions of dyslexia. Identify common learning difficulties associated with dyslexia. Explore cognitive approaches for supporting individuals with dyslexia. Analyse the impact of dyslexia in a school environment. Understand legal frameworks relating to dyslexia support. Develop strategies to assist dyslexic learners in educational settings. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Teachers seeking to support dyslexic students. Parents of children with dyslexia. Educational psychologists and counsellors. Special education needs coordinators. School administrators and policy makers. Career path Special Education Teacher Educational Psychologist Learning Support Assistant Dyslexia Specialist Tutor SEN Coordinator Educational Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Chaperone Training: Roles, Responsibilities, and Legal Considerations course is tailored to individuals stepping into or already engaged in chaperoning roles. This online course offers a detailed exploration of the essential duties, legal requirements, and ethical considerations necessary to perform confidently and responsibly in these roles. As a chaperone, understanding your responsibilities is crucial to ensuring the safety and well-being of those under your care. This course will delve into these critical aspects with the aim of offering practical insight into the important decisions you may need to make on the job. Throughout the course, participants will examine the legal obligations that govern the chaperone’s role, including the relevant laws, policies, and protocols. With a blend of theoretical learning and practical guidance, learners will be equipped to handle various scenarios with a clear understanding of what is expected. Whether you're supervising children on school trips, working with vulnerable adults, or providing support in other supervised settings, this course ensures that you have the knowledge necessary to meet your duties with confidence and professionalism. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Chaperone Training Module 02: Intimate Examination Module 03: Dealing with Sexual Misconduct Module 04: The Roles, Responsibility and Interaction of a Chaperone Module 05: Prevention and Control of Infection Module 06: Interpersonal Skill Module 07: Legal Issues Learning Outcomes: Apply ethical conduct in intimate examination situations for patient trust. Demonstrate adeptness in addressing and preventing sexual misconduct. Execute roles and responsibilities effectively in diverse chaperone scenarios. Implement infection prevention measures to maintain a safe environment. Refine interpersonal skills for clear communication and patient support. Navigate legal complexities, ensuring compliance and confident chaperoning. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Support staff Aspiring chaperones Caregivers Medical assistants Nursing staff Allied health professionals Individuals in healthcare-related roles Career path Chaperone in healthcare settings Support staff in medical facilities Healthcare assistant Nursing assistant Allied health roles Patient care coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential to support and understand those with dyslexia with our comprehensive Dyslexia Awareness Online Course. Dive deep into the world of dyslexia through expertly crafted modules that equip you with the knowledge and skills to make a real difference. Key Features: CPD Certified Developed by Specialist Lifetime Access The Dyslexia Awareness Online Course helps learners understand what dyslexia is and how it affects people. Participants will learn about the challenges those with dyslexia face in their learning and daily life. The course covers different ways to support individuals with dyslexia, both at home and in school, using various teaching strategies and cognitive approaches. Learners will explore how schools can better accommodate students with dyslexia and create a more inclusive environment. Additionally, the course provides an overview of the laws and rights that protect people with dyslexia, ensuring they receive the support they need. By the end of the course, participants will have a comprehensive understanding of dyslexia, enabling them to offer effective support and advocacy. Course Curriculum Module 01: Introduction to Dyslexia Module 02: Dyslexia and Learning Difficulties Module 03: Cognitive Approaches in Dyslexia Module 04: Dyslexia at School Module 05: The Laws Relating to Dyslexia Learning Outcomes: Understand the key concepts and definitions of dyslexia. Identify common learning difficulties associated with dyslexia. Explore cognitive approaches for supporting individuals with dyslexia. Analyse the impact of dyslexia in a school environment. Understand legal frameworks relating to dyslexia support. Develop strategies to assist dyslexic learners in educational settings. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Teachers seeking to support dyslexic students. Parents of children with dyslexia. Educational psychologists and counsellors. Special education needs coordinators. School administrators and policy makers. Career path Special Education Teacher Educational Psychologist Learning Support Assistant Dyslexia Specialist Tutor SEN Coordinator Educational Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.