• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

2462 Networking courses in Cheshunt delivered Online

Network design

5.0(3)

By Systems & Network Training

Network design training course description This course provides you with the knowledge needed to perform the design of a network infrastructure that supports desired network solutions to achieve effective performance, scalability, and availability. We recognise that the role of design does not normally require hands on skills but hands on sessions are used to reinforce the theory not to teach configuration or troubleshooting. What will you learn Create HA enterprise network designs. Develop optimum Layer 3 designs. Design effective modern WAN and data center networks. Develop effective migration approaches to IPv6. Create effective network security designs. Network design training course details Who will benefit: Anyone involved with network design. Prerequisites: TCP/IP Foundation for engineers Duration 5 days Network design training course contents Part I Reliable, resilient enterprise L2/3 network designOptimal Enterprise Campus Design:Enterprise campus design principles, hierarchy, modularity, flexibility, resiliency.EIGRP design:EIGRP Design, Should you use EIGRP?OSPF design: OSPF scalability designs, OSPF area design, OSPF Full-Mesh Design, OSPF Hub-and-Spoke Design, OSPF convergence design and optimization techniques. IS-IS Design:The protocol, IS-IS hierarchical architecture, IS-IS vs OSPF, IS-IS Deep Dive, IS-IS Design Considerations. BGP design:BGP overview, Designing Scalable iBGP Networks, BGP Route Reflector Design, Enhancing the Design of BGP Policies with BGP Communities, Case Study: Designing Enterprise wide BGP Policies Using BGP Communities, BGP Load-Sharing Design.Part II Enterprise IPv6 Design ConsiderationsIPv6 Design Considerations in the Enterprise: IPv6 Deployment and Design Considerations, Considerations for Migration to IPv6 Design, IPv6 Transition Mechanisms, Final Thoughts on IPv6 Transition Mechanisms. Challenges of the Transition to IPv6: IPv6 Services, Link Layer Security Considerations. Part III Modern Enterprise Wide-Area Networks DesignService Provider-Managed VPNs:Choosing Your WAN Connection, Layer 3 MPLS VPNs, Case Study: MPLS VPN Routing Propagation, Layer 2 MPLS VPN Services. Enterprise-Managed WANs: Enterprise-Managed VPNs, GRE, Multipoint GRE, Point-to-Point and Multipoint GRE, IPsec, IPsec and dynamic VTI, DMVPN, Case Study: EIGRP DMVPN, DMVPN and Redundancy, Case Study: MPLS/VPN over GRE/DMVPN, SSL VPN. Enterprise WAN Resiliency Design: WAN Remote-Site Overview, MPLS L3 WAN Design Models, Common L2 WAN Design Models, Common VPN WAN Design Models, 3G/4G VPN Design Models, Remote Site Using Local Internet, Remote-Site LAN, Case Study: Redundancy and Connectivity, NGWAN, SDWAN, and IWAN Solution Overview, IWAN Design Overview, Enterprise WAN and Access Management. Part IV Enterprise Data Center DesignsMultitier Data Center Designs: Case Study: Small Data Centers (Connecting Servers to an Enterprise LAN), Case Study: Two-Tier Data Center Network Architecture, Case Study: Three-Tier Data Center Network Architecture.Trends and Techniques to Design Modern Data Centers: The Need for a New Network Architecture, Limitations of Current Networking Technology, Modern Data Center Design Techniques and Architectures, Multitenant Data Center. SDN:SDN characteristics, How SDN addresses current Networking Limitations, SDN Architecture Components, SDN Network Virtualization overlays. Data Center Connections:Data Center Traffic Flows, The Need for DCI, IP Address Mobility, Case Study: Dark Fiber DCI, Pseudowire DCI. Part V Design QoS for Optimized User ExperienceQoS Overview:QoS Overview, IntServ versus DiffServ, Classification and Marking, Policers and Shapers, Policing Tools: Single-Rate Three-Color Marker, Policing Tools: TwoRate Three-Color Marker, Queuing Tools, Dropping Tools. QoS design principles and best practices: QoS overview, classification and marking design principles, policing and remarking design principles, queuing design principles, dropping design principles, Per-Hop behavior queue design principles, RFC 4594 QoS Recommendation, QoS Strategy Models. Campus QoS, WAN QoS, Data Center QoS.MPLS VPN QoS Design: The Need for QoS in MPLS VPN, Layer 2 Private WAN QoS Administration, Fully Meshed MPLS VPN QoS Administration, MPLS DiffServ Tunneling Modes, Sample MPLS VPN QoS Roles. IPsec VPN QoS Design: The Need for QoS in IPsec VPN, VPN Use Cases and Their QoS Models, IPsec Refresher, Encryption and Classification: Order of Operations, MTU Considerations, DMVPN QoS Considerations. Part VI IP Multicast DesignEnterprise IP Multicast Design: How Does IP Multicast Work? Multicast Protocols, Multicast Forwarding and RPF Check, Multicast Protocol Basics, PIM-SM Overview, Multicast Routing Table, Basic SSM Concepts, Bidirectional PIM. RP discovery, Anycast RP Features, MSDP. Part VII Designing Optimum Enterprise Network SecurityDesigning Security Services and Infrastructure Protection Network Security Zoning, Designing Infrastructure Protection.Designing firewall & IPS solutions: Firewall architectures, virtualized firewalls. Case Study: Application Tier separation, Case Study: Firewalls in a Data Center, Case Study: Firewall High Availability, IPS Architectures, Case Study: Secure Campus Edge Design (Internet and Extranet Connectivity). IP Multicast Security: Multicast Security Challenges, Multicast Network Security Considerations. Designing Network Access Control Solutions:IEEE 802.1X, EAP, 802.1X supplicants, 802.1X phased deployment, Case Study: Authorization Options. Part VIII Design scenariosDesign Case Studies: 1: Enterprise Connectivity, 2: Enterprise BGP with Internet Connectivity, 3: IPv6, 4: Data Center Connectivity, 5: Resilient Enterprise WAN, 6: Secure Enterprise Network, 7: QoS in the Enterprise Network.

Network design
Delivered in Internationally or OnlineFlexible Dates
£3,697

Total ISDN for engineers

5.0(3)

By Systems & Network Training

ISDN training course description A comprehensive look at ISDN, as used in voice and data environments. What will you learn Recognise the issues and impacts of using dial up networks. Describe ISDN. Describe ISDN signalling in voice and data environments. Configure a Cisco router to use ISDN. ISDN training course details Who will benefit: Anyone working with ISDN. Prerequisites: Intro to data communications & networking Duration 2 days ISDN training course contents Introduction Dialup connectivity vs. leased lines vs. packet switched networks. ISDN offerings, services, benefits vs. modems. ISDN architectures Use of ISDN by routers, Dial up, top up, backup. Internet access, PCs and ISDN. BRI and PRI ISDN switches, B channels, D channel, ISDN functions and reference points, NT1, NT2, TE1, TE2, Terminal adapters, R,S,T,U interfaces, ISDN standards. PPP Encapsulation, PPP services, PAP and CHAP, Multilink PPP, BACP. ISDN and the seven layer model B channel layers versus D channel layers, the I standards, Q.921, Q.931. Configuration issues for ISDN E.164 addressing and IP addresses, ensuring only the correct traffic brings up the ISDN line. ISDN services Bearer services, teleservices, supplementary services, MSN, sub addressing, CLI…

Total ISDN for engineers
Delivered in Internationally or OnlineFlexible Dates
£2,477

LinkedIn for Business Growth: Maximizing Opportunities

By Compete High

🚀 Unlock the Power of LinkedIn for Explosive Business Growth! 🚀   Are you ready to take your business to new heights? Dive into the world of professional networking and leverage the full potential of LinkedIn with our exclusive online course: 'LinkedIn for Business Growth: Maximizing Opportunities.'   🌐 Why LinkedIn? Because it's not just a platform; it's your gateway to a world of untapped opportunities!   📈 Maximize Your Reach: Discover the secrets to expanding your network and connecting with key decision-makers. Learn proven strategies to boost your visibility and turn connections into valuable business relationships.   🚀 Optimize Your Profile: Transform your LinkedIn profile into a magnetic, attention-grabbing asset. Craft a compelling headline, showcase your expertise, and create a powerful summary that speaks directly to your target audience.   💼 Generate Leads Like Never Before: Uncover the strategies that successful businesses use to generate high-quality leads on LinkedIn. From content creation to advanced search techniques, we've got you covered.   🔍 Master Advanced Features: Navigate LinkedIn's advanced features with ease. Whether it's utilizing Sales Navigator, creating engaging content, or leveraging LinkedIn Ads, this course empowers you to harness the platform's full potential.   📱 Mobile Mastery: Learn how to optimize your LinkedIn strategy for mobile users. With an increasing number of professionals accessing LinkedIn on the go, this course ensures you stay relevant and accessible.   📊 Data-Driven Success: Understand the analytics behind your LinkedIn efforts. Dive into metrics that matter and make informed decisions to continually refine and improve your business growth strategy.   🤝 Community Support: Join a vibrant community of like-minded business professionals. Share insights, seek advice, and collaborate with peers who are on the same journey towards LinkedIn mastery and business growth.   🔒 Don't miss out on this opportunity to propel your business forward! Enroll now in 'LinkedIn for Business Growth: Maximizing Opportunities' and position yourself for success in the ever-evolving landscape of professional networking.   🎁 Limited-Time Offer: Sign up today to receive exclusive bonuses and resources that will turbocharge your LinkedIn journey.   Ready to revolutionize your business growth on LinkedIn? Click 'Enroll Now' and embark on a transformative journey towards unprecedented success!   🚀 Your business growth starts with LinkedIn! 🚀 Course Curriculum Basic Overview 00:00 Pricing 00:00 LInkedIn As A Search Engine 00:00 Your LinkedIn Profile - Part 1 00:00 Your LinkedIn Profile - Part 2 00:00 Your LinkedIn Settings - Part 1 00:00 Your Linked In Settings - Part 2 00:00 Your Personalized LinkedIn URL 00:00 Your Company Page 00:00 Your Newsfeed 00:00 Importing Your Contacts 00:00 Making New Connections 00:00 Accepting Invitations 00:00 Managing Notifications 00:00 Posting Written Content 00:00 Posting Audio and Video 00:00 Your SSI Ranking 00:00 Participation in Groups 00:00 Creating Groups 00:00 Conclusion 00:00 Advanced Overview 00:00 Deciding On A Target Market 00:00 Upgrades and Categories - Part 1 00:00 Upgrades adn Categories - Part 2 00:00 Understanding and Using In-Mail 00:00 Attraction Vs. Cold Messaging 00:00 Who Viewed Your Profile 00:00 Optimizing Your Posts 00:00 Optimizing Your Engagement 00:00 Accepting New Requests - Part 1 00:00 Accepting New Requests - Part 2 00:00 Using Sales Navigator - Part 1 00:00 Using Sales Navigator - Part 2 00:00 Inviting New Connections - Part 1 00:00 Inviting New Connections - Part 2 00:00 Posting Company Branded Content 00:00 Posting Your Company's Job 00:00 How to Look for A Job On LinkedIn 00:00 How to Look for a Client On Linkedin 00:00 Conclusion 00:00

LinkedIn for Business Growth: Maximizing Opportunities
Delivered Online On Demand1 hour 8 minutes
£25

Essential Satellite communications

5.0(3)

By Systems & Network Training

Satellite comms training course description A theory based course providing a foundation in how satellite communication systems work and the terminology used in the field. What will you learn Describe the satellite communications architecture. Recognise where to use satellite communication systems. Explain how satellite communications systems work. Satellite comms training course details Who will benefit: Anyone working with satellite systems. Prerequisites: None. Duration 2 days Satellite comms training course contents Satellite systems architecture Suppliers, bearers, teleports, subscribers, components, how satellite communications works. Terminals Antenna, VSAT, circulators, filters, LNA, HPA, up/ down converters, modems. Satellites Satellite components, payloads, satellite types: GEO and non-GEO. Satellite transmission Satellite C and Ku bands, Modulation, AM, FM, PSK, QPSK, FDMA, CDMA. Satellite services Regulatory issues; DVB and video distribution via satellite; how reporters uplink news, Internet services over DVB; broadband services; multicast internet services via satellite; multimedia meshed networking using VSATs; military small terminal satcoms. Satellite engineering Link budgets, Spectrum analysis, Power meter

Essential Satellite communications
Delivered in Internationally or OnlineFlexible Dates
£1,867

55341 Installation, Storage, and Compute with Windows Server

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT professionals who have some experience working with Windows Server, and who are looking for a single five-day course that covers storage and compute technologies in Windows Server. This course will help them update their knowledge and skills related to storage and compute for Windows Server. Overview Prepare and install Windows Server and plan a server upgrade and migration strategy. Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes. Describe enterprise storage solutions, and select the appropriate solution for a given situation. Implement and manage Storage Spaces and Data Deduplication. Install and configure Microsoft Hyper-V, and configure virtual machines. Deploy, configure, and manage Windows and Hyper-V containers. Describe the high availability and disaster recovery technologies in Windows Server. Plan, create, and manage a failover cluster. Implement failover clustering for Hyper-V virtual machines. Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation. Create and manage deployment images. Manage, monitor, and maintain virtual machine installations. This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server. Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019. The course and labs also focus on how to administer Windows Server using not only the traditional tools such as PowerShell and Server manager, but also Windows Admin Center. Prerequisites A basic understanding of networking fundamentals. An awareness and understanding of security best practices. An understanding of basic Active Directory concepts. Basic knowledge of server hardware. Experience supporting and configuring Windows client operating systems such as Windows 10 or Windows 11. 1 - Installing, upgrading, and migrating servers and workloads Introducing Windows Server Preparing and installing Server Core Preparing for upgrades and migrations Migrating server roles and workloads Windows Server activation models 2 - Configuring local storage Managing disks in Windows Server Managing volumes in Windows Server 3 - Implementing enterprise storage solutions Overview of DAS, NAS, and SANs Comparing Fibre Channel, iSCSI, and Fibre Channel over Ethernet Understanding iSNS, DCB, and MPIO Configuring sharing in Windows Server 4 - Implementing Storage Spaces and Data Deduplication Implementing Storage Spaces Managing Storage Spaces Implementing Data Deduplication 5 - Installing and configuring Hyper-V and virtual machines Overview of Hyper-V Installing Hyper-V Configuring storage on Hyper-V host servers Configuring networking on Hyper-V host servers Configuring Hyper-V virtual machines Managing virtual machines 6 - Deploying and managing containers Overview of containers in Windows Server Deploying Windows Server and Hyper-V containers Installing, configuring, and managing containers by using Docker 7 - High availability and disaster recovery Defining levels of availability Planning high availability and disaster recovery solutions with Hyper-V virtual machines Backing up and restoring by using Windows Server Backup High availability with failover clustering in Windows Server 8 - Implementing failover clustering Planning a failover cluster Creating and configuring a new failover cluster Maintaining a failover cluster Troubleshooting a failover cluster Implementing site high availability with stretch clustering 9 - Implementing failover clustering with Windows Server Hyper-V Overview of the integration of Hyper-V with failover clustering Implementing Hyper-V VMs on failover clusters Key features for VMs in a clustered environment 10 - Implementing Network Load Balancing Overview of NLB Configuring an NLB cluster Planning an NLB implementation 11 - Creating and managing deployment images Introduction to deployment images Creating and managing deployment images by using MDT Virtual machine environments for different workloads 12 - Managing, monitoring, and maintaining virtual machine installations WSUS overview and deployment options Update management process with WSUS Overview of Windows PowerShell DSC Overview of Windows Server monitoring tools Using Performance Monitor Monitoring event logs

55341 Installation, Storage, and Compute with Windows Server
Delivered OnlineFlexible Dates
£2,975

Cisco Introduction to 802.1X Operations for Cisco Security Professionals v1.0 (802.1X)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Security architects Design engineers Network engineers Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco Identity-Based Networking Services (IBNS) for providing access control to corporate networks. Describe Extensible Authentication Protocol (EAP) authentication types and methods, and the role of Remote Authentication Dial-In User Service (RADIUS) in EAP communications. Describe how to configure Cisco Catalyst switches, Cisco Wireless LAN Controllers (WLCs), and Cisco ISE for 802.1X operation. Describe how to configure access for non-supplicant devices in an 802.1X deployment. Describe how to plan and deploy Cisco IBNS Networks with Cisco ISE and 802.1X. The Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) v1.0 shows you how to configure and prepare to deploy Cisco© Identity-Based Networking Services (IBNS) solutions based on Cisco Identity Services Engine (ISE), Cisco Catalyst switches, and Cisco Wireless LAN Controllers. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, Cisco ISE deployment options, architectural components, considerations with 802.1X, and more. You will also gain hands-on experience configuring 802.1X?based network services using the Cisco Identity Services Engine and a Cisco Catalyst switch. Describing Cisco Identity-Based Networking Services Cisco IBNS Overview Authentication, Authorization, and Accounting (AAA) Role in Cisco IBNS Compare Cisco IBNS and Cisco ISE Solutions Explore Cisco IBNS Architecture Components Explore Cisco TrustSec Describing 802.1X EAP Authentication Explore the IEEE 802.1X Standard Explore 802.1X and EAP Explain EAP Methods Describe the Role of RADIUS in EAP Communications Configuring Devices for 802.1X Operation Identify 802.1X Components and Topologies Configure Cisco Catalyst Switch for 802.1X Compare IBNS 1.0 and 2.0 on Cisco Catalyst Switch Configure Cisco WLC for 802.1X Configure Cisco ISE for 802.1X Configure Supplicants for 802.1X Operation Configuring Access for Non-Supplicant Devices Configure Cisco IBNS for Non-Supplicant Devices Explore IBNS 2.0 for Non-Supplicant Devices Configure Cisco Central Web Authentication for Guests Designing Cisco IBNS Networks with Cisco ISE and 802.1X Cisco ISE Architectural Components Introducing the Cisco ISE Bring Your Own Device (BYOD) Process Identify Cisco ISE Deployment Options Identify Component Compatibilities with 802.1X Review 802.1X Design Considerations

Cisco Introduction to 802.1X Operations for Cisco Security Professionals v1.0 (802.1X)
Delivered OnlineFlexible Dates
Price on Enquiry

Docker - Swarm, Services, and Stack - Hands-On

By Packt

This course will help you to learn the Docker concepts and Docker support on a public cloud platform. You will become well-versed with Docker Service, Docker Swarm, Docker Stack, overlay networks, and load balancer. You will also explore the techniques of integrating Continuous Integration/Continuous Delivery (CI/CD) pipeline with Docker and advanced networking in Docker.

Docker - Swarm, Services, and Stack - Hands-On
Delivered Online On Demand3 hours 42 minutes
£36.99

Management & Leadership Foundation Course

5.0(1)

By Generation Leader

The most comprehensive, concise and impactful 6 weeks online course available. 14 CPD Credits & CMI Certificate of Recognition Mapped to the leadership & management requirements of the UK’s Royal Colleges Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 13 hours of self-paced online learning Award: 14 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 16 video courses to watch. This includes 7 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Leading innovation Understanding change Leading with strategic thinking Building and leading teams Building trust Leading through change Strategic thinking Managing virtual teams On completion of this course, you will receive: A certificate stating 14 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.  Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.  For the duration of this course, you will work through the content below to obtain your CPD Credits and CMI Certificate. You can track your progress on the platform. You can complete the course sooner than 6 weeks if you wish. Course curriculum Building and Leading Successful teams Leading with Values and Ethic Leadership Insights on Leading with Executive Presenc Leadership Insights on Building & Leading Team Leadership Toolkit: Facilitating a Workshop Leadership Toolkit: Facilitating a Brainstorming Sessio Leadership Toolkit: Running a Team Debrie The Characteristics of an Accountable Leade Leading through Shared Vision Evaluating Your Management Style The Adaptive Leader: Be an Iceberg The Collaborative Leader Leading through Problem Solving and Decision Making Leadership Insights on Leading Diversity Leadership Insights on Judgment and Decisiveness Leading with Judgment and Decisiveness Accountable Leadership Leadership Insights on Being Accountable Expert Insights on Networking & Building Relationships Building Your Professional Network Leadership Insights on Networking with your Peers Networking to Improve Leadership Effectiveness Empowering Employees MIT Sloan Management Review on New Leader Transitions All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence MIT Sloan Management Review on The Adaptive Leader MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis Executive Presence: The Art of Commanding Respect like a CEO, Second Edition MIT Sloan Management Review on Leader as Motivator The Accountable Leader: Developing Effective Leadership Through Managerial Accountability From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership Strategic Connections: The New Face of Networking in a Collaborative World The Courage Way: Leading and Living with Integrity Executive Presence: The Art of Commanding Respect Like a CEO

Management & Leadership Foundation Course
Delivered Online On Demand
£620

Essential Frame Relay

5.0(3)

By Systems & Network Training

Frame Relay training course description A comprehensive look at Frame Relay, particularly with reference to a IP routed environment. Note this course is run as a workshop and therefore the contents are flexible. What will you learn Recognise the issues of using Frame Relay Describe Frame Relay. Configure a Cisco router to use Frame relay. Frame Relay training course details Who will benefit: Anyone working with Frame Relay. Prerequisites: Intro to data communications & networking Duration 1 day Frame Relay training course contents Introduction Packet switched networks, PVCs, SVCs. Topologies, Full mesh, partial mesh, Hub and spoke. Basics DLCI, CIR, LMI, the local loop. Configuring routers for Frame Relay Inverse ARP, static mappings, subinterfaces More Frame Relay Burst rates, FECN, BECN, the DE bit, Traffic shaping. Voice Over Frame Relay

Essential Frame Relay
Delivered in Internationally or OnlineFlexible Dates
£1,397

Essential call centre technologies

5.0(3)

By Systems & Network Training

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Essential call centre technologies
Delivered in Internationally or OnlineFlexible Dates
£2,477