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572 Networking courses in Ware delivered Live Online

Network design

5.0(3)

By Systems & Network Training

Network design training course description This course provides you with the knowledge needed to perform the design of a network infrastructure that supports desired network solutions to achieve effective performance, scalability, and availability. We recognise that the role of design does not normally require hands on skills but hands on sessions are used to reinforce the theory not to teach configuration or troubleshooting. What will you learn Create HA enterprise network designs. Develop optimum Layer 3 designs. Design effective modern WAN and data center networks. Develop effective migration approaches to IPv6. Create effective network security designs. Network design training course details Who will benefit: Anyone involved with network design. Prerequisites: TCP/IP Foundation for engineers Duration 5 days Network design training course contents Part I Reliable, resilient enterprise L2/3 network designOptimal Enterprise Campus Design:Enterprise campus design principles, hierarchy, modularity, flexibility, resiliency.EIGRP design:EIGRP Design, Should you use EIGRP?OSPF design: OSPF scalability designs, OSPF area design, OSPF Full-Mesh Design, OSPF Hub-and-Spoke Design, OSPF convergence design and optimization techniques. IS-IS Design:The protocol, IS-IS hierarchical architecture, IS-IS vs OSPF, IS-IS Deep Dive, IS-IS Design Considerations. BGP design:BGP overview, Designing Scalable iBGP Networks, BGP Route Reflector Design, Enhancing the Design of BGP Policies with BGP Communities, Case Study: Designing Enterprise wide BGP Policies Using BGP Communities, BGP Load-Sharing Design.Part II Enterprise IPv6 Design ConsiderationsIPv6 Design Considerations in the Enterprise: IPv6 Deployment and Design Considerations, Considerations for Migration to IPv6 Design, IPv6 Transition Mechanisms, Final Thoughts on IPv6 Transition Mechanisms. Challenges of the Transition to IPv6: IPv6 Services, Link Layer Security Considerations. Part III Modern Enterprise Wide-Area Networks DesignService Provider-Managed VPNs:Choosing Your WAN Connection, Layer 3 MPLS VPNs, Case Study: MPLS VPN Routing Propagation, Layer 2 MPLS VPN Services. Enterprise-Managed WANs: Enterprise-Managed VPNs, GRE, Multipoint GRE, Point-to-Point and Multipoint GRE, IPsec, IPsec and dynamic VTI, DMVPN, Case Study: EIGRP DMVPN, DMVPN and Redundancy, Case Study: MPLS/VPN over GRE/DMVPN, SSL VPN. Enterprise WAN Resiliency Design: WAN Remote-Site Overview, MPLS L3 WAN Design Models, Common L2 WAN Design Models, Common VPN WAN Design Models, 3G/4G VPN Design Models, Remote Site Using Local Internet, Remote-Site LAN, Case Study: Redundancy and Connectivity, NGWAN, SDWAN, and IWAN Solution Overview, IWAN Design Overview, Enterprise WAN and Access Management. Part IV Enterprise Data Center DesignsMultitier Data Center Designs: Case Study: Small Data Centers (Connecting Servers to an Enterprise LAN), Case Study: Two-Tier Data Center Network Architecture, Case Study: Three-Tier Data Center Network Architecture.Trends and Techniques to Design Modern Data Centers: The Need for a New Network Architecture, Limitations of Current Networking Technology, Modern Data Center Design Techniques and Architectures, Multitenant Data Center. SDN:SDN characteristics, How SDN addresses current Networking Limitations, SDN Architecture Components, SDN Network Virtualization overlays. Data Center Connections:Data Center Traffic Flows, The Need for DCI, IP Address Mobility, Case Study: Dark Fiber DCI, Pseudowire DCI. Part V Design QoS for Optimized User ExperienceQoS Overview:QoS Overview, IntServ versus DiffServ, Classification and Marking, Policers and Shapers, Policing Tools: Single-Rate Three-Color Marker, Policing Tools: TwoRate Three-Color Marker, Queuing Tools, Dropping Tools. QoS design principles and best practices: QoS overview, classification and marking design principles, policing and remarking design principles, queuing design principles, dropping design principles, Per-Hop behavior queue design principles, RFC 4594 QoS Recommendation, QoS Strategy Models. Campus QoS, WAN QoS, Data Center QoS.MPLS VPN QoS Design: The Need for QoS in MPLS VPN, Layer 2 Private WAN QoS Administration, Fully Meshed MPLS VPN QoS Administration, MPLS DiffServ Tunneling Modes, Sample MPLS VPN QoS Roles. IPsec VPN QoS Design: The Need for QoS in IPsec VPN, VPN Use Cases and Their QoS Models, IPsec Refresher, Encryption and Classification: Order of Operations, MTU Considerations, DMVPN QoS Considerations. Part VI IP Multicast DesignEnterprise IP Multicast Design: How Does IP Multicast Work? Multicast Protocols, Multicast Forwarding and RPF Check, Multicast Protocol Basics, PIM-SM Overview, Multicast Routing Table, Basic SSM Concepts, Bidirectional PIM. RP discovery, Anycast RP Features, MSDP. Part VII Designing Optimum Enterprise Network SecurityDesigning Security Services and Infrastructure Protection Network Security Zoning, Designing Infrastructure Protection.Designing firewall & IPS solutions: Firewall architectures, virtualized firewalls. Case Study: Application Tier separation, Case Study: Firewalls in a Data Center, Case Study: Firewall High Availability, IPS Architectures, Case Study: Secure Campus Edge Design (Internet and Extranet Connectivity). IP Multicast Security: Multicast Security Challenges, Multicast Network Security Considerations. Designing Network Access Control Solutions:IEEE 802.1X, EAP, 802.1X supplicants, 802.1X phased deployment, Case Study: Authorization Options. Part VIII Design scenariosDesign Case Studies: 1: Enterprise Connectivity, 2: Enterprise BGP with Internet Connectivity, 3: IPv6, 4: Data Center Connectivity, 5: Resilient Enterprise WAN, 6: Secure Enterprise Network, 7: QoS in the Enterprise Network.

Network design
Delivered in Internationally or OnlineFlexible Dates
£3,697

Total ISDN for engineers

5.0(3)

By Systems & Network Training

ISDN training course description A comprehensive look at ISDN, as used in voice and data environments. What will you learn Recognise the issues and impacts of using dial up networks. Describe ISDN. Describe ISDN signalling in voice and data environments. Configure a Cisco router to use ISDN. ISDN training course details Who will benefit: Anyone working with ISDN. Prerequisites: Intro to data communications & networking Duration 2 days ISDN training course contents Introduction Dialup connectivity vs. leased lines vs. packet switched networks. ISDN offerings, services, benefits vs. modems. ISDN architectures Use of ISDN by routers, Dial up, top up, backup. Internet access, PCs and ISDN. BRI and PRI ISDN switches, B channels, D channel, ISDN functions and reference points, NT1, NT2, TE1, TE2, Terminal adapters, R,S,T,U interfaces, ISDN standards. PPP Encapsulation, PPP services, PAP and CHAP, Multilink PPP, BACP. ISDN and the seven layer model B channel layers versus D channel layers, the I standards, Q.921, Q.931. Configuration issues for ISDN E.164 addressing and IP addresses, ensuring only the correct traffic brings up the ISDN line. ISDN services Bearer services, teleservices, supplementary services, MSN, sub addressing, CLI…

Total ISDN for engineers
Delivered in Internationally or OnlineFlexible Dates
£2,477

Essential Satellite communications

5.0(3)

By Systems & Network Training

Satellite comms training course description A theory based course providing a foundation in how satellite communication systems work and the terminology used in the field. What will you learn Describe the satellite communications architecture. Recognise where to use satellite communication systems. Explain how satellite communications systems work. Satellite comms training course details Who will benefit: Anyone working with satellite systems. Prerequisites: None. Duration 2 days Satellite comms training course contents Satellite systems architecture Suppliers, bearers, teleports, subscribers, components, how satellite communications works. Terminals Antenna, VSAT, circulators, filters, LNA, HPA, up/ down converters, modems. Satellites Satellite components, payloads, satellite types: GEO and non-GEO. Satellite transmission Satellite C and Ku bands, Modulation, AM, FM, PSK, QPSK, FDMA, CDMA. Satellite services Regulatory issues; DVB and video distribution via satellite; how reporters uplink news, Internet services over DVB; broadband services; multicast internet services via satellite; multimedia meshed networking using VSATs; military small terminal satcoms. Satellite engineering Link budgets, Spectrum analysis, Power meter

Essential Satellite communications
Delivered in Internationally or OnlineFlexible Dates
£1,867

AWS Cloud Practitioner Essentials

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for Sales Legal Marketing Business analysts Project managers AWS Academy students Other IT-related professionals Overview Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. Prerequisites General IT technical knowledge, General IT business knowledge 1 - Introduction to Amazon Web Services Summarize the benefits of AWS Describe differences between on-demand delivery and cloud deployments Summarize the pay-as-you-go pricing model 2 - Compute in the Cloud Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level Identify the different Amazon EC2 instance types Differentiate between the various billing options for Amazon EC2 Describe the benefits of Amazon EC2 Auto Scaling Summarize the benefits of Elastic Load Balancing Give an example of the uses for Elastic Load Balancing Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS) Summarize additional AWS compute options 3 - Global Infrastructure and Reliability Summarize the benefits of the AWS Global Infrastructure Describe the basic concept of Availability Zones Describe the benefits of Amazon CloudFront and Edge locations Compare different methods for provisioning AWS services 4 - Networking Describe the basic concepts of networking Describe the difference between public and private networking resources Explain a virtual private gateway using a real life scenario Explain a virtual private network (VPN) using a real life scenario Describe the benefit of AWS Direct Connect Describe the benefit of hybrid deployments Describe the layers of security used in an IT strategy Describe which services are used to interact with the AWS global network 5 - Storage and Databases Summarize the basic concept of storage and databases Describe benefits of Amazon Elastic Block Store (Amazon EBS) Describe benefits of Amazon Simple Storage Service (Amazon S3) Describe the benefits of Amazon Elastic File System (Amazon EFS) Summarize various storage solutions Describe the benefits of Amazon Relational Database Service (Amazon RDS) Describe the benefits of Amazon DynamoDB Summarize various database services 6 - Security Explain the benefits of the shared responsibility model Describe multi-factor authentication (MFA) Differentiate between the AWS Identity and Access Management (IAM) security levels Describe security policies at a basic level Explain the benefits of AWS Organizations Summarize the benefits of compliance with AWS Explain primary AWS security services at a basic level 7 - Monitoring and Analytics Summarize approaches to monitoring your AWS environment Describe the benefits of Amazon CloudWatch Describe the benefits of AWS CloudTrail Describe the benefits of AWS Trusted Advisor 8 - Pricing and Support Understand AWS pricing and support models Describe the AWS Free Tier Describe key benefits of AWS Organizations and consolidated billing Explain the benefits of AWS Budgets Explain the benefits of AWS Cost Explorer Explain the primary benefits of the AWS Pricing Calculator Distinguish between the various AWS Support Plans Describe the benefits of AWS Marketplace 9 - Migration and Innovation Understand migration and innovation in the AWS Cloud Summarize the AWS Cloud Adoption Framework (AWS CAF) Summarize six key factors of a cloud migration strategy Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile Summarize the broad scope of innovative solutions that AWS offers Summarize the five pillars of the AWS Well-Architected Framewor 10 - AWS Certified Cloud Practitioner Basics Determine resources for preparing for the AWS Certified Cloud Practitioner examination Describe benefits of becoming AWS Certified

AWS Cloud Practitioner Essentials
Delivered OnlineFlexible Dates
£675

Essential Frame Relay

5.0(3)

By Systems & Network Training

Frame Relay training course description A comprehensive look at Frame Relay, particularly with reference to a IP routed environment. Note this course is run as a workshop and therefore the contents are flexible. What will you learn Recognise the issues of using Frame Relay Describe Frame Relay. Configure a Cisco router to use Frame relay. Frame Relay training course details Who will benefit: Anyone working with Frame Relay. Prerequisites: Intro to data communications & networking Duration 1 day Frame Relay training course contents Introduction Packet switched networks, PVCs, SVCs. Topologies, Full mesh, partial mesh, Hub and spoke. Basics DLCI, CIR, LMI, the local loop. Configuring routers for Frame Relay Inverse ARP, static mappings, subinterfaces More Frame Relay Burst rates, FECN, BECN, the DE bit, Traffic shaping. Voice Over Frame Relay

Essential Frame Relay
Delivered in Internationally or OnlineFlexible Dates
£1,397

AZ-104T00 Microsoft Azure Administrator

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for This course is for Azure Administrators. The Azure Administrator implements, manages, and monitors identity, governance, storage, compute, and virtual networks in a cloud environment. The Azure Administrator will provision, size, monitor, and adjust resources as appropriate. This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution. Prerequisites Successful Azure Administrators start this role with experience in virtualization, networking, identity, and storage. Understanding of on-premises virtualization technologies, including: VMs, virtual networking, and virtual hard disks. Understanding of network configurations, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies. Understanding of Active Directory concepts, including users, groups, and role-based access control. Understanding of resilience and disaster recovery, including backup and restore operations. 1 - Configure Microsoft Entra ID Describe Microsoft Entra ID benefits and features Describe Microsoft Entra concepts Compare Active Directory Domain Services to Microsoft Entra ID Select Microsoft Entra editions Implement Microsoft Entra join Implement Microsoft Entra self-service password reset 2 - Configure user and group accounts Create user accounts Manage user accounts Create bulk user accounts Create group accounts Create administrative units 3 - Configure subscriptions Identify Azure regions Implement Azure subscriptions Obtain an Azure subscription Identify Azure subscription usage Implement Microsoft Cost Management Apply resource tagging Apply cost savings 4 - Configure Azure Policy Create management groups Implement Azure policies Create Azure policies Create policy definitions Create an initiative definition Scope the initiative definition Determine compliance 5 - Configure role-based access control Implement role-based access control Create a role definition Create a role assignment Compare Azure roles to Microsoft Entra roles Apply role-based access control Review fundamental Azure RBAC roles 6 - Configure Azure resources with tools Use the Azure portal Use Azure Cloud Shell Use Azure PowerShell Use Azure CLI 7 - Use Azure Resource Manager Review Azure Resource Manager benefits Review Azure resource terminology Create resource groups Create Azure Resource Manager locks Reorganize Azure resources Remove resources and resource groups Determine resource limits 8 - Configure resources with Azure Resource Manager templates Review Azure Resource Manager template advantages Explore the Azure Resource Manager template schema Explore the Azure Resource Manager template parameters Consider Bicep templates Review QuickStart templates 9 - Configure virtual networks Plan virtual networks Create subnets Create virtual networks Plan IP addressing Create public IP addressing Associate public IP addresses Allocate or assign private IP addresses 10 - Configure network security groups Implement network security groups Determine network security group rules Determine network security group effective rules Create network security group rules Implement application security groups 11 - Configure Azure DNS Identify domains and custom domains Verify custom domain names Create Azure DNS zones Delegate DNS domains Add DNS record sets Plan for Azure Private DNS zones Review Azure Private DNS zone scenarios 12 - Configure Azure Virtual Network peering Determine Azure Virtual Network peering uses Determine gateway transit and connectivity Create virtual network peering Extend peering with user-defined routes and service chaining 13 - Configure network routing and endpoints Review system routes Identify user-defined routes Determine service endpoint uses Determine service endpoint services Identify private link uses 14 - Configure Azure Load Balancer Determine Azure Load Balancer uses Implement a public load balancer Implement an internal load balancer Determine load balancer SKUs Create back-end pools Create health probes Create load balancer rules 15 - Configure Azure Application Gateway Implement Azure Application Gateway Determine Azure Application Gateway routing Configure Azure Application Gateway components 16 - Configure storage accounts Implement Azure Storage Explore Azure Storage services Determine storage account types Determine replication strategies Access storage Secure storage endpoints 17 - Configure Azure Blob Storage Implement Azure Blob Storage Create blob containers Assign blob access tiers Add blob lifecycle management rules Determine blob object replication Upload blobs Determine Blob Storage pricing 18 - Configure Azure Storage security Review Azure Storage security strategies Create shared access signatures Identify URI and SAS parameters Determine Azure Storage encryption Create customer-managed keys Apply Azure Storage security best practices 19 - Configure Azure Files and Azure File Sync Compare storage for file shares and blob data Manage Azure file shares Create file share snapshots Implement Azure File Sync Identify Azure File Sync components Deploy Azure File Sync 20 - Configure Azure Storage with tools Use Azure Storage Explorer Use the Azure Import/Export service Use the WAImportExport tool Use the AzCopy tool 21 - Configure virtual machines Review cloud services responsibilities Plan virtual machines Determine virtual machine sizing Determine virtual machine storage Create virtual machines in the Azure portal Connect to virtual machines 22 - Configure virtual machine availability Plan for maintenance and downtime Create availability sets Review update domains and fault domains Review availability zones Compare vertical and horizontal scaling Implement Azure Virtual Machine Scale Sets Create Virtual Machine Scale Sets Implement autoscale Configure autoscale 23 - Configure Azure App Service plans Implement Azure App Service plans Determine Azure App Service plan pricing Scale up and scale out Azure App Service Configure Azure App Service autoscale 24 - Configure Azure App Service Implement Azure App Service Create an app with App Service Explore continuous integration and deployment Create deployment slots Add deployment slots Secure your App Service app Create custom domain names Back up and restore your App Service app Use Azure Application Insights 25 - Configure Azure Container Instances Compare containers to virtual machines Review Azure Container Instances Implement container groups Review the Docker platform 26 - Configure file and folder backups Describe Azure Backup benefits Implement Backup Center for Azure Backup Configure Azure Recovery Services vault backup options Use the Microsoft Azure Recovery Services (MARS) agent Configure on-premises file and folder backups 27 - Configure virtual machine backups Explore options to protect virtual machine data Create virtual machine snapshots in Azure Backup Set up Azure Recovery Services vault backup options Back up your virtual machines Restore your virtual machines Implement System Center DPM and Azure Backup Server Compare the MARS agent and Azure Backup Server Implement soft delete for your virtual machines Implement Azure Site Recovery 28 - Configure Azure Monitor Describe Azure Monitor key capabilities Describe Azure Monitor components Define metrics and logs Identify monitoring data and tiers Describe activity log events Query the activity log 29 - Configure Azure alerts Describe Azure Monitor alerts Manage Azure Monitor alerts Create alert rules Create action groups 30 - Configure Log Analytics Determine Log Analytics uses Create a Log Analytics workspace Create Kusto (KQL) queries Structure Log Analytics queries 31 - Configure Network Watcher Describe Azure Network Watcher features Review IP flow verify diagnostics Review next hop diagnostics Visualize the network topology

AZ-104T00 Microsoft Azure Administrator
Delivered OnlineFlexible Dates
£2,380

55344 Identity with Windows Server

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is primarily intended for existing IT professionals who have some AD DS knowledge and experience and who aim to develop knowledge about identity and access technologies in Windows Server. This would typically include: ?AD DS administrators who are looking to train in identity and access technologies with Windows Server 2016, Windows Server 2019 or Windows Server 2022. ?System or infrastructure administrators with general AD DS experience and knowledge who are looking to cross-train in core and advanced identity and access technologies in Windows Server 2016, Windows Server 2019 or Windows Server 2022. Overview Install and configure domain controllers. Manage objects in AD DS by using graphical tools and Windows PowerShell. Implement AD DS in complex environments. Implement and administer Active Directory Rights Management Services (AD RMS). Implement AD DS sites, and configure and manage replication. Implement and manage Group Policy Objects (GPOs). Manage user settings by using GPOs. Secure AD DS and user accounts. Implement and manage a certificate authority (CA) hierarchy with AD CS. Deploy and manage certificates. Implement and administer AD FS. Implement synchronization between AD DS and Azure AD. Some exposure to and experience with Active Directory concepts and technologies in Windows Server. Experience working with and configuring Windows Server. Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP) Experience working with and an understanding basic server virtualization concepts. Monitor, troubleshoot, and establish business continuity for AD DS services. This five-day instructor-led course teaches IT professionals how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, how to implement Group Policy, how to perform backup and restore, and how to monitor and troubleshoot Active Directory - related issues with Windows Server. Additionally, this course teaches students how to deploy other Active Directory server roles, such as Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS). Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019. The course and labs also focus on how to administer Windows Server using not only the traditional tools such as PowerShell and Server manager, but also Windows Admin Center. Prerequisites Some exposure to and experience with Active Directory concepts and technologies in Windows Server. Experience working with and configuring Windows Server. Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP) Experience working with and an understanding basic server virtualization concepts. 1 - Installing and configuring domain controllers Overview of AD DS Overview of AD DS domain controllers Deploying a domain controller 2 - Managing objects in AD DS Managing user accounts Managing groups in AD DS Managing computer objects in AD DS Using Windows PowerShell for AD DS administration Implementing and managing OUs 3 - Advanced AD DS infrastructure management Overview of advanced AD DS deployments Deploying a distributed AD DS environment Configuring AD DS trusts 4 - Implementing and administering AD DS sites and replication Overview of AD DS replication Configuring AD DS sites Configuring and monitoring AD DS replication 5 - Implementing Group Policy Introducing Group Policy Implementing and administering GPOs Group Policy scope and Group Policy processing Troubleshooting the application of GPOs 6 - Managing user settings with Group Policy Implementing administrative templates Configuring Folder Redirection, software installation, and scripts Configuring Group Policy preferences 7 - Securing Active Directory Domain Services Securing domain controllers Implementing account security Implementing audit authentication Configuring managed service accounts 8 - Deploying and managing AD CS Deploying CAs Administering CAs Troubleshooting and maintaining CAs 9 - Deploying and managing certificates Deploying and managing certificate templates Managing certificate deployment, revocation, and recovery Using certificates in a business environment Implementing and managing smart cards 10 - Implementing and administering AD FS Overview of AD FS AD FS requirements and planning Deploying and configuring AD FS Web Application Proxy Overview 11 - Implementing and administering AD RMS Overview of AD RMS Deploying and managing an AD RMS infrastructure Configuring AD RMS content protection 12 - Implementing AD DS synchronization with Microsoft Azure AD Planning and preparing for directory synchronization Implementing directory synchronization by using Azure AD Connect Managing identities with directory synchronization 13 - Monitoring, managing, and recovering AD DS Monitoring AD DS Managing the Active Directory database Active Directory backup and recovery options for AD DS and other identity and access solutions

55344 Identity with Windows Server
Delivered OnlineFlexible Dates
£2,975

Essential call centre technologies

5.0(3)

By Systems & Network Training

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Essential call centre technologies
Delivered in Internationally or OnlineFlexible Dates
£2,477

AZ-140T00 Configuring and Operating Microsoft Azure Virtual Desktop

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Students for AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop are interested in delivering applications on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. As an Azure Virtual Desktop administrator, you will closely with the Azure Administrators and Architects, along with Microsoft 365 Administrators. Azure Virtual Desktop administrator responsibilities include planning, deploying, packaging, updating, and maintaining the Azure Virtual Desktop infrastructure. They also create session host images, implement and manage FSLogix, monitor Azure Virtual Desktop performance, and automate Azure Virtual Desktop management tasks. This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Lessons include implementing and managing networking for Azure Virtual Desktop, configuring host pools and session hosts, creating session host images, implementing, and managing FSLogix, monitoring Azure Virtual Desktop performance and health, and automating Azure Virtual Desktop management tasks. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. Candidates of this course must have solid Azure administration skills. This course assumes prior experience, including virtualization, networking, identity, storage, backup and restore, and disaster recovery. Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop. Students are expected to have used the tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell. 1 - Azure Virtual Desktop Architecture Azure Virtual Desktop for the enterprise Azure Virtual Desktop components Personal and pooled desktops Service updates for Azure Virtual Desktop desktops Azure limitations for Azure Virtual Desktop Virtual machine sizing for Azure Virtual Desktop Azure Virtual Desktop pricing 2 - Design the Azure Virtual Desktop architecture Assess network capacity and speed requirements for Azure Virtual Desktop Azure Virtual Desktop Experience Estimator Recommend an operating system for an Azure Virtual Desktop implementation Balancing host pools Recommendations for using subscriptions and management groups Configure a location for the Azure Virtual Desktop metadata Recommend a configuration for performance requirements 3 - Design for user identities and profiles Select an appropriate licensing model for Azure Virtual Desktop based on requirements Personal and multi-session desktop scenarios Recommend an appropriate storage solution Plan for a desktop client deployment Plan for Azure Virtual Desktop client deployment - Remote Desktop Protocol (RDP) Windows Desktop client to multiple devices Hybrid Identity with Azure Active Directory Plan for Azure Active Directory (AD) Connect for user identities 4 - Implement and manage networking for Azure Virtual Desktop Implement Azure virtual network connectivity Manage connectivity to the internet and on-premises networks Understanding Azure Virtual Desktop network connectivity Implement and manage network security for Azure Virtual Desktop Configure Azure Virtual Desktop session hosts using Azure Bastion Monitor and troubleshoot network connectivity for Azure Virtual Desktop Plan and implement Remote Desktop Protocol Shortpath Configure Remote Desktop Protocol Shortpath for managed networks Configure Windows Defender Firewall with Advanced Security for RDP Shortpath Plan and implement Quality of Service for Azure Virtual Desktop 5 - Implement and manage storage for Azure Virtual Desktop Storage for FSLogix components Configure storage for FSLogix components Configure storage accounts Create file shares Configure disks 6 - Create and configure host pools and session hosts for Azure Virtual Desktop Automate creation of an Azure Virtual Desktop host pool using PowerShell Configure host pool assignment type Customize Remote Desktop Protocol (RDP) properties for a host pool Manage licensing for session hosts that run Windows client Deploying Azure AD-joined virtual machines in Azure Virtual Desktop 7 - Create and manage session host image for Azure Virtual Desktop Create a managed virtual machine (VM) image Modify a session host image Plan for image update and management Create and use an Azure Compute Gallery using the portal Create an Azure Virtual Desktop image by using VM Image Builder Install Microsoft 365 Apps on a master Virtual Hard Disk image Install language packs in Azure Virtual Desktop 8 - Manage access for Azure Virtual Desktop Role-based access control (RBAC) for Azure Virtual Desktop Plan and implement Azure roles and role-based access control (RBAC) for Azure Virtual Desktop Using Azure Virtual Desktop with Microsoft Intune Configuring screen capture protection for Azure Virtual Desktop 9 - Manage security for Azure Virtual Desktop Plan and implement Conditional Access policies for connections to Azure Virtual Desktop Plan and implement multifactor authentication (MFA) in Azure Virtual Desktop Understand Conditional Access policy components Manage security by using Azure Security Center Security posture management and threat protection 10 - Implement and manage FSLogix Plan for FSLogix FSLogix profile containers and Azure files Install FSLogix Storage options for FSLogix profile containers Profile Container vs Office Container Configure Office Containers Installing Microsoft Office using FSLogix application containers Configure Cloud Cache Configure Profile Containers Create a profile container with Azure NetApp Files and capacity pool Manage Rule Sets and application masking 11 - Configure user experience settings Virtual desktop optimization principles Persistent virtual desktop environments Configure user settings through group policies Configure user settings through Endpoint Manager policies Configure session timeout properties Configure device redirections Configure Universal Print Implement the Start Virtual Machine on Connect feature Troubleshoot user profile issues Troubleshoot Azure Virtual Desktop clients 12 - Install and configure apps on a session host MSIX app attach How MSIX app attach works Set up a file share for MSIX app attach Upload MSIX images to Azure NetApp Files in Azure Virtual Desktop How to configure apps for users Using the OneDrive sync app on virtual desktops Using Microsoft Teams on Azure Virtual desktop Publish built-in apps in Azure Virtual Desktop Troubleshoot application issues for Azure Virtual Desktop 13 - Plan for disaster recovery Disaster recovery for Azure Virtual Desktop Virtual machine replication FSLogix configuration 14 - Automate Azure Virtual Desktop management tasks Scale session hosts using Azure Automation Create or update an Azure Automation account Create an Azure Automation Run As account Create the Azure Logic App and execution schedule 15 - Monitor and manage performance and health Monitor Azure Virtual Desktop by using Azure Monitor Log Analytics workspace for Azure Monitor Monitor Azure Virtual Desktop by using Azure Advisor How to resolve Azure Advisor recommendations Diagnose graphics performance issues Additional course details: Nexus Humans AZ-140T00 Configuring and Operating Windows Virtual Desktop on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-140T00 Configuring and Operating Windows Virtual Desktop on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

AZ-140T00 Configuring and Operating Microsoft Azure Virtual Desktop
Delivered OnlineFlexible Dates
£2,380

Securing Microsoft systems

5.0(3)

By Systems & Network Training

Microsoft security training course description A hands on training course focusing on security in the Microsoft environment. The course progresses from patch management onto the use of Microsoft security tools. Then server, desktop and network security are studied in the Microsoft environment. What will you learn Use Microsoft security tools. Secure Microsoft servers. Secure Microsoft desktops. Secure Microsoft networks. Microsoft security training course details Who will benefit: Technical server support staff. Technical desktop support staff. Technical network staff. Technical security staff. Prerequisites: Supporting Windows server 2016 Networking Microsoft systems. Duration 3 days Microsoft security training course contents Introduction Security threats, Microsoft defaults, admin accounts, security patches, patch management, patch tools. Hands on: Studying Microsoft defaults, applying security patches. Microsoft security tools Microsoft updates, WSUS, Inventory tool, baseline security analyser, URLscan, EventCombMT, Cipher security tool, Port reporter, PortQry. Tools hackers use. Hands on: Using Microsoft security tools. Server security Checklists, core server security, AD, Member server security, Domain controller security, Specific roles. Hands on Hardening Microsoft servers, security templates. Active Directory Admin authority in AD, group policy, trust and authentication. Desktop security Checklists, core client security, anti virus software, anti spyware software, firewalls, securing clients with AD, securing clients with group policy, software restriction policies. Hands on Securing Microsoft desktops. Network security Checklist, IP security, VPNs, PKI, certificate authorities, RAS, RRAS, IAS. Hands on: VPN configuration, IAS configuration. Monitoring Auditing, authorisation and logons, tracking, system monitoring, detecting attacks. Hands on: Monitoring Microsoft systems. Summary Microsoft security response centre, security advisories.

Securing Microsoft systems
Delivered in Internationally or OnlineFlexible Dates
£3,497