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1414 Negotiation courses delivered Online
Certified Hardware Asset Management Professional (CHAMP)
By Nexus Human
Duration 1 Days 6 CPD hours This course is intended for IT Asset Managers and other IT professionals involved in Asset Management, resource budgeting, finance, software licensing, contract management and strategic planning. Overview Students earning a CHAMP certification will see financial benefits of enhanced Hardware Asset Management best practices and uncover many savings opportunities to increase their organizations' bottom line by managing the lifecycle of the hardware asset. They will receive an awareness of several avenues for savings, compliance, global disposal and revenue generation practices for properly managing the lifecycle of hardware assets. Designed to address the numerous issues plaguing professionals in managing hardware assets, the IAITAM Certified Hardware Asset Management Professional (CHAMP) Course follows the lifecycle of IT hardware assets beyond the scope of the cradle to grave analogy and discusses the business practices that can best be used to manage those assets efficiently and cost-effectively. Emphasis is placed on identifying the policies that enhance lifecycle management. In general, policies are only effective if developed by a cross-section of the impacted departments, are reviewed frequently to remain current and are consistently communicated and enforced. The course is followed by a certification test for those that wish to achieve CHAMP certification. Course Outline Basics of Hardware Asset Management The Power of ITAM Centralization Best Practices for Asset Standards Implementing a Program Project Planning Change Management Measuring Success Tools & Automation Repository Tool Discovery Tool Acquisition & Receiving Selection & Negotiations Managing the Inventory Management During Use IMAC Process Improving the Program Improving the Value of Assets Hardware Security Reuse & Disposal Processes E-waste Decisions Evaluating ITAD Vendors Additional course details: Nexus Humans Certified Hardware Asset Management Professional (CHAMP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Hardware Asset Management Professional (CHAMP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation
By Nexus Human
Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. This course provides participants with a foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices with banks of sample questions. PMI-ACP© Exam Preperation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process Core Agile Concepts Core Agile Concepts Overview Traditional Project Management Methodologies Drawbacks of Waterfall Methodologies Agile Approach Empirical Process Control Agile and Traditional Project Management Choice of Methodologies/Frameworks The Agile Manifesto The Agile Manifesto Overview Manifesto Contributors Manifesto Values Manifesto Principles Common Agile Methodology Elements Common Agile Methodology Elements Overview Project (Product; Release) Initiation Agile Planning Iteration Planning and Executing Project Initiation Project Initiation Overview Determine Project Justifications and Metrics Provide Value-Driven Delivery Write Project Vision Statement Create Project Charter Identify Stakeholders and Leader/Coach Form Project Team Agile Teams and Team Space Agile Teams and Team Space Overview Scrum Master/Coach Product Owner/Customer Team Members/Developers (XP) Trackers and Testers Other Roles Team Space Physical Space Recommendations Agile Planning Agile Planning Overview Develop Epics and Stories Create Stories Non-Customer Facing Stories Personas and Extreme Personas Story Maps Estimating Stories Prioritizing Stories Create Product Backlog Create Product Roadmap Conduct Release Planning Create Parking Lot Iterations/Sprints Iterations/Sprints Overview Velocity Determination Iteration Planning Meeting Iteration Planning Guidelines Development Testing Daily Standup Meetings Progress Tracking Velocity Tracking Interpersonal Aspects of Agile Interpersonal Aspects of Agile Overview Methodologies and Uncertainty Coach/Scrum Master Team Motivation Soft Skills Emotional Intelligence Collaboration Negotiations Active listening Conflict Resolution Speed Leas? Model of Group Conflict Conducting Retrospectives Mindsets of Agile Coaches Leadership Stages Key Coaching Responsibilities Agile Methodologies Agile Methodologies Overview XP and Scrum Terms XP Terms and Concepts XP Primary Practices XP Corollary Practices Scrum Lean Software Development Seven Principles of Lean Seven Types of Muda Responsibilities Core Beliefs of Lean-Agile Software Development Other Principles of Lean-Agile Software Development Value Stream Mapping Lean-Agile Software Development Portfolio Management Additional course details: Nexus Humans PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Credit control and debt recovery - legal issues (In-House)
By The In House Training Company
It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?
Consultative selling (In-House)
By The In House Training Company
'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way
Online Options
Show all 1414Negotiation Skills
By Mpi Learning - Professional Learning And Development Provider
This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.
The Art of Negotiation (Virtual)
By IIL Europe Ltd
The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Negotiation : Negotiation Techniques
By Training Tale
'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Techniques course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose this Techniques Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Techniques Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ******Courses are included in this Negotiation Techniques Course: Course 01: Level 5 Diploma in Business Analysis Course 02: Level 7 Diploma in Facilities Management Course ******Others included in this course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Techniques Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills Assessment Method After completing each module of the Negotiation Techniques, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Techniques course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Techniques could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Negotiation Techniques course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included
Enhance your Conflict Resolution and Negotiation Skills with our comprehensive course. Master conflict management, negotiation strategies, emotional intelligence, and cross-cultural negotiation. Gain practical tools for successful multi-party negotiations and discover how to leverage your personal negotiating power. Elevate your communication skills and achieve win-win outcomes in diverse scenarios. Start your journey towards effective conflict resolution and negotiation today.
The Art of Negotiation: In-House Training
By IIL Europe Ltd
The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Negotiation Skills
By Ideas Into Action
How to become a successful negotiator, includingthe drivers of success in negotiation; the elements to cover in a negotiation; and what to do if a negotiation becomes stuck.
Welcome to the art of negotiation, a skill that can transform your personal and professional life. Our Negotiation Skills course is designed to equip you with the tools, strategies, and mindset to become a master negotiator. Whether you're navigating business deals, resolving conflicts, or simply seeking to enhance your everyday interactions, this course provides a comprehensive understanding of the negotiation process. From laying the groundwork and exchanging information to the final close, you'll gain insights into the dynamics of successful negotiation. Learn to handle difficult issues with finesse and even negotiate on behalf of others. Join us in this exciting journey towards becoming a confident and persuasive negotiator. Learning Outcomes Understand the fundamentals of negotiation. Prepare effectively for negotiations. Lay the groundwork for successful negotiations. Navigate the phases of exchanging information and bargaining. Achieve mutual gain through negotiation. Why choose this Negotiation Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Negotiation Skills course for? Professionals looking to enhance their negotiation skills. Business leaders and managers seeking to improve deal-making abilities. Individuals interested in conflict resolution and mediation. Sales and marketing professionals. Anyone looking to excel in personal and professional negotiations. Career path Sales Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £80,000 Contract Manager: £30,000 - £70,000 Mediator: £30,000 - £70,000 Human Resources Manager: £30,000 - £60,000 International Relations Specialist: £25,000 - £70,000 Prerequisites This Negotiation Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Negotiation Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module One - Negotiation Skills: Understanding Negotiation Understanding Negotiation 00:09:00 Module Two - Negotiation Skills: Getting Prepared Getting Prepared 00:10:00 Module Three - Negotiation Skills: Laying the Groundwork Laying the Groundwork 00:12:00 Module Four - Negotiation Skills: Phase One - Exchanging Information Phase One - Exchanging Information 00:08:00 Module Five - Negotiation Skills: Phase Two - Bargaining Phase Two - Bargaining 00:11:00 Module Six - Negotiation Skills: About Mutual Gain About Mutual Gain 00:14:00 Module Seven - Negotiation Skills: Phase Three - Closing Phase Three - Closing 00:07:00 Module Eight - Negotiation Skills: Dealing with Difficult Issues Dealing with Difficult Issues 00:10:00 Module Nine - Negotiation Skills: Negotiating Outside the Boardroom Negotiating Outside the Boardroom 00:08:00 Module Ten - Negotiation Skills: Negotiating on Behalf of Someone Else Negotiating on Behalf of Someone Else 00:07:00 Mock Exam Mock Exam - Negotiation Skills 00:20:00 Final Exam Final Exam- Negotiation Skills 00:20:00
The Art of Negotiation: Virtual In-House Training
By IIL Europe Ltd
The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
