1585 Negotiation courses in Bushey delivered Online

Often larger sales introduce innovative solutions, making its diffusion challenging and slow to accept. Understand the four elements of diffusion and the three dimensions of consequences. Discover three objectives for resolving concerns that will assist you and the four rules for resolving negative consequence issues. Learning Objectives Explain the difference between resolving concerns in small versus large sales, Reduce decision-making time, Explain how consequences and risk affect sales results, Explain consequence Red Flag Factors, Apply four rules for resolving major account concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Managing people is one thing. Managing expectations—especially in a crisis—is quite another. The Stakeholder Management: 8 in 1 Premium Courses Bundle tackles the sometimes diplomatic, sometimes delicate art of managing people, problems and plans. You’ll cover everything from team leadership to telephone etiquette, with plenty of calm-in-a-crisis guidance in between. Whether you're chairing a Zoom call or diffusing tensions in a boardroom (virtually, of course), this bundle equips you with communication strategies, problem-solving frameworks, negotiation skills and the structure to handle even the most dramatic email threads with poise. Learning Outcomes: Learn key leadership methods to guide and support teams. Understand effective negotiation in workplace communication settings. Gain crisis management techniques for high-pressure situations. Explore structured problem-solving and decision-making models. Develop communication skills across written and spoken channels. Learn meeting management and telephone professionalism essentials. Who is this Course For: Team leaders building better communication with stakeholders. Project coordinators managing multiple interests and teams. Business professionals facing internal or external expectations. Those moderating online meetings and digital collaboration. Staff resolving disputes or workplace issues diplomatically. Managers overseeing team or department-wide communications. Customer-facing professionals managing expectations regularly. Professionals handling crisis or incident responses virtually. Career Path: Stakeholder Engagement Officer – £32,000 average salary Project Coordinator – £30,000 average salary Team Leader – £29,000 average salary Communications Officer – £31,500 average salary Conflict Resolution Assistant – £28,000 average salary Online Meeting Moderator – £26,500 average salary

Managing people is as much about timing and tone as it is about targets. The People Management: 8 in 1 Premium Courses Bundle offers a punchy lineup of skills that managers, team leads, and rising professionals need to keep their workplace not only efficient—but mostly civil too. Whether you're aiming to calm a heated phone call or schedule three meetings at once (without losing your mind), this bundle covers essentials like communication skills, telephone etiquette, negotiation, and lean methodology. A bit of equality and diversity knowledge doesn’t go amiss either—it helps keep things human. Learning Outcomes Build effective communication for teams and professional settings. Understand leadership techniques for better team coordination. Apply time management methods to improve productivity. Use problem-solving approaches to handle workplace challenges. Learn telephone and digital communication etiquette. Recognise fairness and equality in team environments. Who is this Course For Team leaders managing daily operations and staff issues. Office managers wanting smoother people-handling skills. HR assistants supporting interpersonal workplace functions. Call centre staff aiming for confident phone communication. Business professionals improving task and time management. New managers building leadership experience online. Customer service supervisors learning negotiation basics. Coordinators managing multiple departments or teams. Career Path Team Leader – £25,000 to £35,000 per year HR Administrator – £23,000 to £30,000 per year Customer Service Manager – £28,000 to £40,000 per year Operations Supervisor – £30,000 to £42,000 per year Office Manager – £27,000 to £38,000 per year Training Coordinator – £25,000 to £35,000 per year

Overview of Housing Officer Join our Housing Officer course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Housing Officer course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Housing Officer course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Housing Officer Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Housing Officer. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Housing Officer course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Housing Officer is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Housing Officer course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Housing Officer Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Housing Officer Training Module 1: Introduction to Social Housing 00:15:00 Module 2: Career Prospects of Social Housing Manager 00:25:00 Module 3: Tenant Selection and Tenant Management 00:28:00 Module 4: Managing Rental Income and Arrears 00:24:00 Module 5: Time Management 00:37:00 Module 6: Organisational Skills 00:27:00 Module 7: Communication Skills 00:27:00 Module 8: Negotiation Techniques 00:19:00 Module 9: Dealing with Anti-Social Behaviours 00:39:00 Module 10: Stress Management 00:19:00 Module 11: Maintenance, Safety, and Security of Social Housing 00:32:00 Module 12: Resident Involvement in Social Housing 00:31:00

Job Interviewing Skills for Employers Masterclass Overview Are you looking to begin your job interviewing career or want to develop more advanced skills in job interviewing? Then this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and help you to develop your expertise in job interviewing. This job interviewing skills for employers online masterclass course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a job interviewer. The job interviewing skills for employers online masterclass course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a job interviewer. This comprehensive job interviewing skills for employers online masterclass course is the perfect way to kickstart your career in the field of job interviewing. This job interviewing skills for employers online masterclass course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a job interviewer or want to learn more skills on job interviewing but unsure of where to start, then this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This job interviewing skills for employers online masterclass course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive job interviewing skills for employers online masterclass course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of job interviewing. Entry Requirement There are no academic entry requirements for this job interviewing skills for employers online masterclass course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This job interviewing skills for employers online masterclass course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction to Career Hacking and Job Interview Introduction to Recruitment and Interview Process Understanding Job Advertisements Practical - Extracting Information from Job Advert The Complete Resume Resume Writing / CV Writing Practical - Resume Writing Resume writing difference between Fresher vs Experienced Job Seekers Cover Letter Resume and Cover Letter Proofreading Techniques Job Search Job Hunting Methods Job Search through Informational Interview Building Network Mastering Technology for Job Search Leveraging Technology for Job Search Boolean Technology for Job Search Use LinkedIn like a Pro Monster Masterclass Dice Masterclass Interview Preparation Hacks Research the Company Handling Interview Flutter Body Language and Non-Verbal Communication Interview Etiquette Face-to-Face Interview Etiquette Video Interview Etiquette Telephone Interview Etiquette Ace Interview Questions What Not to Say. Tell Us About Yourself. Why Do You Want This Job. What are Your Strengths. What Are Your Weaknesses. What Is Your Work Style. Why are You Leaving Your Present Job. What did You Like Least About Your Last Job. What do You Think of Your Previous Boss. What's Your Ideal Company. Why do You Want to Work at This Company. Why Should We Hire You. Where do You See Yourself in Next Five Years. How do You Deal With People Who Irritate You at Work. How did you handle a mistake. How do You Handle Disagreement With You Supervisor. One Thing You Wouldn't Want Me to Know. Sell Me This Pen. What if You can't Answer a Question. Advanced Techniques to Answer Questions Answering Questions Using the S.W.O.T. Analysis Answering Questions Using the B.C.G. Analysis Turning the Tables Do You Have Any Questions for Us. Salary Negotiation Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

When the stakes are high and communication matters, employers look for professionals who can lead, negotiate, and respond with clarity under pressure. The Stakeholder Engagement Mini Bundle is designed to build exactly that kind of profile. With a strategic blend of Team Leader, Crisis Management, Negotiation Skills, GDPR, and Disaster Management, this bundle prepares you to stand out in public sector, compliance, project management, and emergency operations roles. If you want to get noticed — especially for roles that require leadership and stakeholder trust — this is your opportunity to step ahead while others wait. Description In stakeholder-facing roles, confidence, clarity, and crisis-readiness aren’t optional — they’re expected. That’s why the Stakeholder Engagement Mini Bundle brings together a job-focused selection of skills employers urgently seek: Team Leader, Crisis Management, Negotiation Skills, GDPR, and Disaster Management. These are essential for leadership roles in local government, corporate risk teams, logistics, non-profits, civil service, healthcare planning, and more. Whether you're influencing external partners, managing internal teams, or navigating data-driven compliance situations, these competencies make your profile instantly more credible. When employers shortlist candidates, they look for people who can take charge during unpredictable moments. By showing experience in Crisis Management, Disaster Management, and Negotiation Skills, you're not just suitable — you're indispensable. Pair that with the structure of GDPR and the direction of Team Leader expertise, and you've built a hire-me-now resume. Don’t delay. These roles often come with responsibility and progression — and they’re filling fast. FAQ Q: Is this bundle useful for public sector careers? A: Absolutely. From emergency planning to stakeholder coordination, Crisis Management, Disaster Management, Team Leader, and GDPR are in high demand across government and civic organizations. Q: What kinds of jobs does this bundle apply to? A: Project coordinator, compliance officer, team supervisor, stakeholder liaison, operations assistant, and risk & crisis team support. Q: Will this help with career advancement? A: Yes. These are key competencies for stepping into mid-to-senior-level roles. Q: Is it beginner-friendly? A: It’s made for both aspiring professionals and current employees who want to move up quickly and confidently.

No leaks, just learning. This Plumber: 8 in 1 Premium Courses Bundle lays down the pipework of plumbing theory along with crucial modules in safety, site management and work-related legislation. Whether you're brushing up for entry-level work or planning a pipe-friendly career path, this bundle doesn’t leave you in hot water. Courses include Plumbing, Electrical Safety Management, Site Management, PUWER, RIDDOR, Lone Worker Safety, COSHH, and Negotiation Skills. It’s a smart mix of knowledge designed for the modern trade environment—where knowing how to fit a pipe is only half the battle. Understanding risks, site protocols and communication can make all the difference. Learning Outcomes: Understand plumbing systems, terminology and maintenance fundamentals. Learn key electrical safety procedures relevant to plumbing jobs. Recognise site responsibilities and safety management basics. Understand PUWER and how to manage work equipment safely. Know the principles of COSHH, RIDDOR and lone worker safety. Develop negotiation skills to support work and customer relations. Who is this Course For: Trainee plumbers preparing for industry responsibilities. Site operatives needing plumbing-specific safety knowledge. Professionals working with pipes, water and drainage systems. Workers handling plumbing tools or work equipment daily. Individuals aiming to support lone or remote work environments. Site supervisors seeking added risk management knowledge. Those wanting an overview of relevant workplace regulations. Anyone dealing with clients in plumbing-related services. Career Path: Plumbing Assistant – £22,000 average salary Maintenance Operative – £25,000 average salary Facilities Technician – £27,500 average salary Site Supervisor – £33,000 average salary Health & Safety Operative – £30,000 average salary Plumbing Estimator – £35,500 average salary

The Psychology Mini Bundle explores the human mind from multiple angles, with modules in general psychology, brain disorders, and mental health. Designed with an insightful flow, this course bundle also guides learners through the principles of cognitive behavioural therapy (CBT) and effective negotiation—because communication matters just as much as cognition. This bundle is ideal for anyone curious about the intricacies of thought, emotion, and interpersonal influence. Whether you're keen on understanding behavioural patterns or wish to support mental wellness professionally, this bundle helps set the intellectual foundation needed to explore deeper perspectives. Learning Outcomes: Understand core psychological theories and human behaviour patterns. Recognise key symptoms of various brain disorders and dysfunctions. Explore strategies to support positive mental health awareness. Learn essential CBT frameworks for behavioural understanding. Develop negotiation approaches grounded in psychology and empathy. Apply psychological knowledge across diverse communication settings. Who is this Course For: Those interested in human behaviour and emotional patterns. Individuals considering a role in mental wellness sectors. Professionals wanting communication grounded in psychology. Students pursuing further study in psychological sciences. Caregivers looking to understand mental health challenges. Support workers aiming to build informed relationships. Managers needing emotional insight for team interactions. Anyone intrigued by how thoughts shape our actions. Career Path: Mental Health Support Worker – £24,000/year Psychological Wellbeing Practitioner – £27,000/year CBT Assistant – £26,000/year Behavioural Coach – £30,000/year Health and Social Care Assistant – £23,000/year Care Coordinator – £28,000/year

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00