Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support
Course Description The Estate Agent: Part 2 course is designed to equip you with the skills of an excellent estate agent. In this course, you will acquire practical negotiation skills. You will grasp the strategies to find the buyers and sell the properties. This course will help you understand the process of letting properties. You will be introduced to the technologies used in real estate. The course will also help you understand the regulations of real estate. Enrol in the Estate Agent: Part 2 get ready to shine in this industry. Learning outcome Build excellent negotiation skills Understand the techniques of finding the buyers and selling properties Familiarise yourself with the letting process Enrich your knowledge about the technologies used in real estate How Much Do Real Estate Agents Earn? Senior - £47,000(Appx.) Average - £21,000(Appx.) Starting - £15,000(Appx.) Requirement Our Estate Agent: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Estate Agent: Part 2 Negotiating as an Estate Agent 00:12:00 Selling Property - Finding the Buyers 00:22:00 Letting Property 00:30:00 Technology for Estate Agents 00:21:00 Regulation of Estate Agents 00:13:00 Assignment Assignment - Estate Agent: Part 2 00:00:00
Operations Management Online Are you ready to advance your career in business management? With this exclusive Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! The purpose of this Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Main Course: Operations Management GIFT Courses Course 01: Level 7 Diploma in Leadership & Management Course 02: Level 4 Time Management Course Course 03: Facilities Management Diploma Course 04: Strategic Management Course 05: Workplace Stress Management Course 06: Construction Project Management Course 07: Port Management Diploma Course 08: Level 7 Sales Management Course 09: Office Management and Administration Course 10: Level 7 Sales Management Operations Management Course curriculum of Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Assessment Method of Operations Management After completing each module of the Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Operations Management After completing the MCQ/Assignment assessment for this Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Operations Management This Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Requirements Operations Management There are no specific requirements for this Operations Management course because it does not require any advanced knowledge or skills. Career path Operations Management Candidates who complete the Operations Management course can pursue a wide range of jobs. Certificates Certificate of completion Digital certificate - Included
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids. We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.
Introducing the Diploma in HR Management & Recruitment Consultant - an extensive bundle of 18 courses designed to equip you with the knowledge and skills needed to excel in the dynamic field of Human Resources and Recruitment. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in HR management, recruitment strategies, crisis communication, performance management, and much more. Discover the theoretical insights and strategies required to thrive in these fields, and gain a competitive edge in your career. With the Diploma in HR Management & Recruitment Consultant, you will delve into the intricacies of HR management, understanding the principles and best practices to effectively navigate employee management, meeting coordination, and workplace confidentiality. Master the art of recruitment consulting, developing expertise in virtual interviewing techniques, change management, and negotiation skills. Explore crucial areas such as UK employment law, equality and diversity, and conflict management to ensure compliance and foster a harmonious work environment. We proudly offer 18 courses within the Diploma in HR Management & Recruitment Consultant bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: HR Management Diploma Course 02: Recruitment Consultant Diploma Course 03: HR - Crisis Communication Course 04: Virtual Interviewing for HR Course 05: Diploma In UK Employment Law Course 06: Diploma in Performance Management Course 07: Key Performance Indicators Professional Course 08: Become an Expert in Trello Course 09: Workplace Confidentiality Course 10: Change Management Course 11: Diploma in Employee Management Course 12: Diploma in Meeting Management Course 13: Equality and Diversity Course 14: Payroll Administrator Training Course 15: Time Management Course 16: Conflict Management Training Course 17: Level 2 Certificate in Workplace Management: Violence Course 18: Negotiation Skills Certificate In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Acquire a deep understanding of HR management principles and strategies. Develop essential skills in recruitment consulting and virtual interviewing. Gain expertise in crisis communication and change management. Comprehend UK employment law and its implications on HR practices. Learn effective performance management techniques and key performance indicators. Cultivate workplace confidentiality and ensure data protection. Enhance your proficiency in meeting management and conflict resolution. This comprehensive package offers 18 carefully curated courses, covering the fundamental aspects of HR management and recruitment strategies. Designed to provide you with a theoretical understanding of key concepts and practices, this bundle empowers you to make informed decisions and contribute significantly to the success of any organization. Dive into the intricate world of HR management and recruitment consulting, and unlock the potential for growth and advancement in your career. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and expertise. Recruitment consultants looking to expand their skill set. Individuals aspiring to pursue a career in HR management or recruitment consulting. Professionals in related fields seeking to broaden their understanding of HR practices. Career path HR Manager: £30,000 - £60,000 per year Recruitment Consultant: £25,000 - £40,000 per year HR Consultant: £30,000 - £50,000 per year Performance Manager: £30,000 - £50,000 per year Employment Law Advisor: £25,000 - £45,000 per year Training and Development Manager: £35,000 - £55,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Embark on a journey of transformation and empowerment with our 'Diploma in Leadership & Management at QLS Level 3' course. This immersive programme is expertly tailored to shape emerging leaders and enhance the capabilities of existing managers. The journey begins with a thorough understanding of the fundamental principles of management and leadership, laying a solid foundation for advanced learning. As you advance, the course introduces a plethora of leadership theories, offering diverse perspectives to mould your unique leadership style. The course is meticulously designed to cover a wide spectrum of essential managerial skills and leadership qualities. You will explore high-performance team building, employee motivation, and organisational skills - all crucial for effective management. Delving further, the programme offers insights into talent management, succession planning, and business process management, equipping you with the tools to make strategic decisions and drive business success. Enhance your interpersonal skills with modules on communication, negotiation, and managing meetings, while also mastering personal effectiveness through time and stress management. The course culminates with an emphasis on emotional intelligence, conflict resolution, navigating office politics, and understanding corporate responsibility and ethics, preparing you to lead with integrity and vision. Learning Outcomes Understand key management and leadership concepts and theories. Develop skills to build and lead high-performance teams. Master techniques in motivating employees and enhancing organisational efficiency. Acquire expertise in managing change, time, and stress effectively. Enhance interpersonal skills including communication, negotiation, and emotional intelligence. Why choose this Diploma in Leadership & Management at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Diploma in Leadership & Management at QLS Level 3 course for? Aspiring leaders and managers seeking to develop their leadership skills. Professionals aiming to improve their managerial performance and team management. Individuals interested in learning about organisational development and talent management. Those looking to enhance their negotiation and communication skills. Managers and team leaders focusing on ethical leadership and corporate responsibility. Career path Team Leader: £24,000 - £34,000 Operations Manager: £31,000 - £45,000 Human Resources Manager: £35,000 - £50,000 Project Manager: £33,000 - £48,000 Business Development Manager: £30,000 - £50,000 Corporate Responsibility Manager: £40,000 - £60,000 Prerequisites This Diploma in Leadership & Management at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Leadership & Management at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Leadership & Negotiation Management Understanding Management and Leadership 00:39:00 Leadership Theories 00:25:00 Improving Management and Leadership Performance 00:15:00 High Performance Teams 00:32:00 Motivating Employees 00:26:00 Organisational Skills 00:26:00 Talent Management 00:37:00 Succession Planning 00:24:00 Business Process Management 00:29:00 Communication Skills 00:28:00 Negotiation Techniques 00:15:00 Managing Meetings and Giving Feedback 00:22:00 Managing Change 00:22:00 Time Management 00:37:00 Stress Management 00:15:00 Emotional Intelligence in Leadership 00:32:00 Managing Conflict 00:14:00 Dealing with Office Politics 00:34:00 Risk Management 00:35:00 Corporate Responsibility and Ethics 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00
Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access
In the fast-paced world of business, effective commercial management is crucial for driving success and ensuring sustainable growth. Our Commercial Management Training course is meticulously designed to equip you with the essential skills and knowledge to excel in this dynamic field. This course is ideal for professionals seeking to enhance their commercial expertise and advance their careers. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Commercial Management Training curriculum, learners will gain essential skills and knowledge to excel in managing commercial operations effectively. They will learn about the fundamental concepts of commercial management and the importance of building strong relationships with partners and customers. Through exploring topics like partnership agreements, budgeting, and cash flow management, learners will develop the expertise needed to handle financial aspects confidently. Negotiation skills will be honed, along with strategies for managing commercial risks and projects efficiently. Understanding customer relationships, including their lifecycle, and the roles of shareholders will enhance their ability to drive business success. Furthermore, learners will grasp the intricacies of loans, debts management, and the relevant commercial legislations. Overall, this curriculum equips individuals with a comprehensive understanding of commercial management principles and practices to thrive in diverse business environments. Course Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Learning Outcomes: Analyze commercial relationships for optimal business outcomes and partnerships. Implement effective budget and cash flow management strategies. Demonstrate proficient negotiation skills in commercial transactions. Identify and mitigate commercial risks to safeguard business interests. Execute commercial project management techniques for project success. Apply customer relationship management strategies to enhance customer satisfaction. CPD 10 CPD hours / points Accredited by CPD Quality Standards Commercial Management Training 4:03:54 1: Module 01: Introduction to Commercial Management 14:07 2: Module 02: Commercial Relationship Part-1 10:15 3: Module 03: Commercial Relationship Part-2 12:01 4: Module 04: Partnership and Agreements 17:14 5: Module 05: Budget Management 18:55 6: Module 06: Cash Flow Management Part- 1 12:44 7: Module 07: Cash Flow Management Part- 2 15:22 8: Module 08: Negotiation 14:36 9: Module 09: Commercial Risk Management 14:36 10: Module 10: Commercial Project Management 19:00 11: Module 11: Customer Relationship Management (CRM) Part-1 18:58 12: Module 12: Customer Relationship Management (CRM) Part-2 18:47 13: Module 13: Managing Customer Lifecycle 14:37 14: Module 14: Roles of Shareholders in Commercial Management 16:27 15: Module 15: Loans and Debts Management 13:25 16: Module 16: Commercial Legislations 11:50 17: CPD Certificate - Free 01:00 Who is this course for? Business professionals seeking to enhance commercial management skills. Individuals aiming for career growth in commercial management roles. Entrepreneurs looking to improve their understanding of commercial operations. Graduates aspiring to enter the field of commercial management. Anyone interested in mastering commercial management principles. Career path Commercial Manager Business Development Manager Contract Manager Commercial Analyst Customer Relationship Manager Commercial Law Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.