Needs Assessment courses in Cardiff

PMI-PBA® Exam Prep: In-House Training The course provides targeted exam preparation support for PMI®'s Professional in Business Analysis exam candidates, including a content review of The PMI Guide to Business Analysis, a review of the PMI-PBA® reference books, and an exam preparation tutorial. You will be given a Study Guide that you can re-use to assess your knowledge gaps as part of your Personal Action Plan. Your score on this for each Knowledge Area can be compared to your results on the quiz at the end of each course module to guide your study efforts. What you will Learn Upon completion, participants will be able to: Demonstrate familiarity with the structure, content and framework of The PMI Guide to Business Analysis Explain the six Knowledge Areas of The PMI Guide to Business Analysis, as well as, their inter-relationships with each other and the six Process Groups Differentiate among the five business analysis domains in the project life cycle Create a personal action plan to study and prepare for the PMI-PBA® Exam Getting Started PMI-PBA Examination Certification Process The Credential Examination Foundation Concepts for PMI-PBA® Prep Business analysis terminology and definitions Business analysis project, program, and portfolio management Product and project life cycles Skills and qualities of a business analyst Introduction to Business Analysis in Projects Business analysis overview How organizations implement business analysis Business analyst and project manager relationships Requirements definitions and types Practice quiz On-Demand Segment A: Define the Business Problem (Pre-work for Needs Assessment) Needs Assessment Review Needs Assessment knowledge area Identify problem or opportunity Assess current and future state Determine options and provide recommendations Facilitate product roadmap development Assemble business case Practice quiz Stakeholder Engagement Review Stakeholder Engagement knowledge area Identify Stakeholders and conduct analysis Determine Stakeholder engagement and communication approach Conduct business analysis planning Practice quiz On-Demand Segment B: The Elicitation Plan (Pre-work for Elicitation) Elicitation Review Elicitation knowledge area Determine Elicitation approach Preparing for Elicitation Conducting Elicitation Confirming Elicitation results Practice quiz On-Demand Segment C: Overview of Requirements Analysis (Pre-work for Analysis) Analysis Review Analysis knowledge area Determine Analysis approach Create and analyze models Define requirements and acceptance criteria Verify, validate, and prioritize requirements Identify and analyze product risks Assess product design options Practice quiz Traceability and Monitoring Review Traceability and Monitoring knowledge area Determine Traceability and Monitoring approach Establish relationships and dependencies Select and approve requirements Make changes to requirements and other product information Practice quiz Solution Evaluation Review Solution Evaluation knowledge area Evaluate solution performance Determine solution evaluation approach Evaluate acceptance results and address defects Obtain solution acceptance for release Practice quiz Exam Application and Preparation Process Applying for the Exam Studying for the Exam Sitting for the Exam Reviewing your Knowledge Gap Practice Exam Study Guide - a reliable learning aid Summary and Next Steps Crystallizing the Business Analysis Domains Developing a Personal Action Plan for Exam Study

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This course explains the key elements, procedures and activities involved in successful Occupational Health and Safety Management in the workplace. The course show how professional Occupational Health and Safety Management benefits individuals and organisations. It will investigate workplace health models, including the basic criteria of the World Health Organisation model. You’ll discover the importance of a Health Needs Assessment and how it leads to the development of a Heath Management Strategy. On a more practical level, the course will look at hazards, risks, controls and ‘Safe Systems of Work’ and the role played by health risk assessments. Turning to workplace well-being, we’ll explain how to promote healthy lifestyles and positive mental health. You’ll learn how to manage absences from work, both authorised and unauthorised, how to create an official Attendance Policy, manage the return-to-work process and deal effectively with absenteeism. Finally, the course discusses the steps needed to develop and build a strong health and well-being culture, including leadership, communication, work-life balance and embracing change

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Overview Without business analysis, it is unimaginable to build a profitable business. Thus, professionals with excellent skills in the analytical aspects of business are highly valued by companies. If you wish to become a part of these well-paid professionals, develop your skills with our Business Analysis Diploma course. In this course you will learn the core concepts of business analysis. The course will equip you with effective skills for needs assessment, business analysis planning, strategy analysis and much more. Further in the course, you will get the chance to acquire the key skills required for monitoring. Along with that, you will receive detailed lessons on solution evaluation.  This course is the perfect package to improve your skills. IT will also provide a CPD accredited certificate and enrich your resume. Join now! Course Preview Learning Outcomes Familiarise yourself with the significance of a business analyst Understand the fundamentals of needs assessment Develop your ability in business analysis planning, strategy analysis and stakeholder analysis Learn the core principles of traceability and monitoring Grasp the strategies of solution evaluation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Business analysis Needs assessment Strategy analysis Monitoring Who Should Take This Business Analysis Diploma? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Business Analysis Diploma is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Business Analysis Diploma Certification After completing and passing the Business Analysis Diploma successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Business Analysis Diploma will equip you with effective skills and abilities and help you explore career paths such as  Business Analyst Functional Analyst Project Manager Module 01: An Introduction To Business Analysis An Introductionto Business Analysis 00:46:00 Module 02: The Necessity Of A Business Analyst The Necessity of a Business Analyst 00:39:00 Module 03: Addressing Requirements Addressing Requirements 00:21:00 Module 04: Needs Assessment Needs Assessment 01:04:00 Module 05: Business Analysis Planning Business Analysis Planning 01:11:00 Module 06: Strategy Analysis Strategy Analysis 00:26:00 Module 07: Stakeholder Analysis StakeholderAnalysis 01:06:00 Module 08: Requirements Elicitation Requirements Analysis 00:45:00 Module 09: Requirements Analysis Requirements Elicitation 00:45:00 Module 10: Traceability And Monitoring Traceability and Monitoring 00:35:00 Module 11: Solution Evaluation Solution Evaluation 00:46:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Those who train people often need to upgrade their skills to be confident in their abilities and help others learn and succeed. Our Train The Trainer Online Course will teach you the training techniques that will have a substantial impact on your trainees.  The Train The Trainer Course will explain how to create relevant learning experiences based on different age groups and the learning needs of students. Going through the lessons, you'll find excellent tips to motivate and teach adult learners. Again, you'll learn how to conduct a training needs assessment to identify what to train and recommend targeted training plans. You'll also learn how to use different training methods and materials to achieve the best learning outcomes for your students. Course Preview Learning Outcomes Familiarise yourself with the duties and responsibilities of a trainer Discover the principles of adult learning Explore the steps to create effective learning goals Understand what trainees expect from trainers and how to meet them Learn how to train large groups and encourage participation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. Who Should Take this Train The Trainer Online Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Train The Trainer Online Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ Train The Trainer Online Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Corporate Trainer Training Manager Personal Coach Public Speaker Online Course Instructor Learning and Development Consultant Instructional Designer Module 01: The Basics of Training The Basics of Training 00:07:00 Module 02: Understanding the Needs of Adult Learners Understanding the Needs of Adult Learners 00:10:00 Module 03: Using a Training Needs Assessment Using a Training Needs Assessment 00:08:00 Module 04: Building Training Goals and Instructional Plans Building Training Goals and Instructional Plans 00:13:00 Module 05: Choosing and Modifying Training Methods Choosing and Modifying Training Methods 00:09:00 Module 06: Delivering Training and Using Visual Aids Delivering Training and Using Visual Aids 00:10:00 Module 07: Styles of Training Styles of Training 00:09:00 Module 08: Coaching and Mentoring Others Coaching and Mentoring Others 00:14:00 Module 09: Developing Training Skills Developing Training Skills 00:09:00 Module 10: Training Groups Training Groups 00:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This qualification provides a comprehensive overview of risk and risk management. It is a great way for health and safety professionals to expand their knowledge of risk beyond health and safety.

Overview Fundamentals of Business Analysis is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Fundamentals of Business Analysis and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 09 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £8.99 The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: An Introduction to Business Analysis An Introduction to Business Analysis 00:48:00 Module 02: The Necessity of a Business Analyst The Necessity of a Business Analyst 00:41:00 Module 03: Addressing Requirements Addressing Requirements 00:23:00 Module 04: Needs Assessment Needs Assessment 01:06:00 Module 05: Business Analysis Planning Business Analysis Planning 01:13:00 Module 06: Strategy Analysis Strategy Analysis 00:28:00 Module 07: Stakeholder Analysis Stakeholder Analysis 01:08:00 Module 08: Requirements Elicitation Requirements Elicitation 00:47:00 Module 09: Requirements Analysis Requirements Analysis 00:47:00 Module 10: Traceability and Monitoring Traceability and Monitoring 00:37:00 Module 11: Solution Evaluation Solution Evaluation 00:48:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Embark on a journey to mould the mentors of tomorrow with our 'Train the Trainer Certificate' course, offering a meticulously crafted curriculum, ripe with knowledge and strategies essential for effective training development and delivery. Module topics range from fundamental aspects like 'The Basics of Training' to more nuanced topics such as 'Styles of Training' and 'Developing Training Skills', ensuring a comprehensive exploration into the multifaceted realm of training and development. The course synthesises robust theoretical understanding and strategic practical application, cohesively binding them into a seamless learning experience. Navigating through the intricacies of adult learning becomes an enlightening exploration with Module 02, 'Understanding the Needs of Adult Learners,' providing insight into the unique learning patterns and requirements of adult learners. Alongside this, Module 08 ventures into the realms of 'Coaching and Mentoring Others,' thereby equipping you with the skills to not only disseminate knowledge but to guide and foster the growth of other trainers under your aegis. This course thus becomes an amalgamation of creating, delivering, and perpetuating effective training strategies in various environments. Learning Outcomes Discern and address the distinctive learning requisites of adult participants. Formulate and implement instructive plans after conducting a thorough Training Needs Assessment. Adapt and employ varied training methods to cater to different learning styles and requirements. Proficiently utilise visual aids to enhance training delivery and learner engagement. Cultivate and refine training skills to mentor and foster the growth of emerging trainers. Why buy this Train the Trainer Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Train the Trainer Certificate for? Aspiring trainers seeking a foundational and advanced understanding of training methodologies. Managers and team leaders aiming to enhance their coaching and mentoring capabilities. HR professionals desiring to comprehend and implement effective training strategies within organisations. Individuals aiming to transition into a role that requires facilitative or instructional capabilities. Freelancers who intend to expand their expertise into training and development consultancy. Career path Training Development Manager: £45,000 - £60,000 Corporate Trainer: £30,000 - £45,000 Learning and Development Consultant: £35,000 - £50,000 Instructional Designer: £32,000 - £47,000 Training Coordinator: £23,000 - £35,000 Learning and Development Manager: £40,000 - £55,000 Prerequisites This Train the Trainer Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Basics of Training The Basics of Training 00:07:00 Module 02: Understanding the Needs of Adult Learners Understanding the Needs of Adult Learners 00:10:00 Module 03: Using a Training Needs Assessment Using a Training Needs Assessment 00:08:00 Module 04: Building Training Goals and Instructional Plans Building Training Goals and Instructional Plans 00:13:00 Module 05: Choosing and Modifying Training Methods Choosing and Modifying Training Methods 00:09:00 Module 06: Delivering Training and Using Visual Aids Delivering Training and Using Visual Aids 00:10:00 Module 07: Styles of Training Styles of Training 00:09:00 Module 08: Coaching and Mentoring Others Coaching and Mentoring Others 00:14:00 Module 09: Developing Training Skills Developing Training Skills 00:09:00 Module 10: Training Groups Training Groups 00:12:00