ADO.NET training course description This ADO.net training course is designed to enable developers to use the toolset provided with.NET for data access including ADO.net objects, data controls, designers and interoperability with earlier ADO objects. The course is applicable for those using C# or VB.NET with ADO.NET What will you learn Retrieve and manipulate data using Microsoft's ADO.NET library. Work with the ADO.NET object model. Update data, including handling stored procedures, parameters, and return value. Search, sort and filter data. Leverage the power of XML. ADO.NET training course details Who will benefit: Programmers working with ADO.Net. Prerequisites: Effective programming with VB.NET or Concise introduction to C# Duration 2 days ADO.NET training course contents Introducing ADO.Net Traditional Data Access Architecture. ADO.Net Disconnected Data Access Architecture. Different components of ADO.Net. A review of basic SQL queries SQL SELECT Statement. SQL INSERT Statement. SQL UPDATE Statement. SQL DELETE Statement. Common data access tasks with ADO.Net Accessing Data using ADO.Net. Defining the connection string. Defining a Connection. Defining the command or command string. Defining the Data Adapter. Creating and filling the DataSet. A Demonstration Application The Interface. Loading the table. Filling the controls on the Form. Navigating through the records. Updating Data Steps for updating the table. Building the Application. Loading the table and displaying data in the form's controls. Initialising Commands. Adding Parameters to the commands. The ToggleControls() method of our application. Editing (or Updating) Records. Event Handler for the Save Button. Event Handler for the Cancel Button. Inserting Records. Deleting a Record. Using Stored Procedures Sample Stored Procedures. UPDATE Stored Procedure. INSERT Stored Procedure. DELETE Stored Procedure. SELECT Stored Procedure. Using Stored Procedures with ADO.Net.
Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.
H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.
Advanced Asterisk training course description This 2 day hands-on Asterisk training course covers advanced Asterisk configuration including fault tolerant clusters, upgrading and patching Asterisk servers, firewall and NAT transversal, using databases to store Asterisk data. Practical sessions follow each major section to reinforce the theory. What will you learn Configure advanced Asterisk features. Utilise databases from Asterisk Integrate Asterisk with SIP servers. Build High Availability Asterisk clusters. Maintain and secure Asterisk servers. Advanced Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: Definitive Asterisk for engineers Duration 2 days Advanced Asterisk training course contents Best Practice Review of basics, Channel best practice, dial plan best practise. Call Centre Features GUI, Asterisk Manager Interface, billing, CDR, advanced IVR, ACD, Vici Dial. Hands on Install Vici-Dial Asterisk and Databases MySQL, LDAP, ODBC, dial plan from a Database, storing CDR in a Database, Hands on Dial plan in MySQL, CDR in MySQL. TDM over Ethernet What is TDMoE, Asterisk to Asterisk TDMoE, Phone Bridge. Hands on * 2 * via TDMoE. High Availability Asterisk HA Linux - Virtual Servers, Fail-over steps, setting up HA Linux, configuring Asterisk for fail-over on HA Linux, Hands on Configure Asterisk HA. Advanced Dial plans Asterisk Gateway Interface, AGI IVR applications, Multiple switches sharing Dial plans, ENUM, DUNDI. Hands on Configure DUNDI. Integration Legacy PBX, SIP Proxys, OpenSER. Hands on Configure SER to work with Asterisk. Asterisk Maintenance Asterisk upgrades, implementing patches, advanced debugging, Security Firewalls, NAT, Asterisk security issues. Hands on Configure Asterisk to work through a Firewall and NAT.
ISDN training course description A comprehensive look at ISDN, as used in voice and data environments. What will you learn Recognise the issues and impacts of using dial up networks. Describe ISDN. Describe ISDN signalling in voice and data environments. Configure a Cisco router to use ISDN. ISDN training course details Who will benefit: Anyone working with ISDN. Prerequisites: Intro to data communications & networking Duration 2 days ISDN training course contents Introduction Dialup connectivity vs. leased lines vs. packet switched networks. ISDN offerings, services, benefits vs. modems. ISDN architectures Use of ISDN by routers, Dial up, top up, backup. Internet access, PCs and ISDN. BRI and PRI ISDN switches, B channels, D channel, ISDN functions and reference points, NT1, NT2, TE1, TE2, Terminal adapters, R,S,T,U interfaces, ISDN standards. PPP Encapsulation, PPP services, PAP and CHAP, Multilink PPP, BACP. ISDN and the seven layer model B channel layers versus D channel layers, the I standards, Q.921, Q.931. Configuration issues for ISDN E.164 addressing and IP addresses, ensuring only the correct traffic brings up the ISDN line. ISDN services Bearer services, teleservices, supplementary services, MSN, sub addressing, CLIâ¦
Hardening Cisco devices training course description A hands on course focusing on how to lock down Cisco IOS routers and switches. What will you learn Harden Cisco devices. Hardening Cisco devices training course details Who will benefit: Technical network staff. Technical security staff. Prerequisites: TCP/IP foundation for engineers. Duration 5 days Hardening Cisco devices training course content Introduction Router security, Switch security, Cisco IOS, IOS versions, Cisco advisories, the management plane, control plane, data plane. Hands on Checking IOS versions and advisories. Access control Infrastructure ACLs, Transit ACLs. Hands on Restricting access to the device, Filtering data traffic. Management plane: Securing operations Passwords, privilege levels, AAA, TACACS+, RADIUS. Hands on Password management. Management plane: Other general hardening Logging best practices, secure protocols, encrypting management sessions, configuration management. Hands on Hardening the management plane. Control plane Disabling reception and transmission of certain messages, Limiting CPU impact of control plane traffic, securing routing protocols. Hands on Hardening the control plane. Data plane Transit ACLs, disabling unused services, disabling unnecessary protocols, anti spoofing, limiting CPU impact of data plane traffic, identifying and tracing traffic, Netflow, VLANs, port security. Hands on hardening the data plane.
Total H.248 training course description A course focusing purely on the H.248 protocol. Anyone working through the ITU standards documents can testify to the need of a training course to explain how H.248 really works. This course already assumes knowledge of other VoIP protocols and starts by positioning H.248 in relation to the other protocols. The course then looks at H.248 architectures and concepts before analysing H.248 messages and call flows. What will you learn Describe what H.248 is Recognise where H.248 fits in relation to other VoIP protocols. Explain how H.248 works. Analyse H.248 packets Total H.248 training course details Who will benefit: Technical staff working with H.248 Prerequisites: Voice Over IP. Duration 2 days Total H.248 training course contents What is H.248? Review of VoIP protocols: RTP, RTCP, SIP, SDP, H.323. The PSTN and SS7. Where H.248 fits into the picture. H.248 history. MGCP. The IETF. Megaco. ITU standards. H.248v1, v2, v3. H.248 architectures Media Gateways, Media Gateway Controllers, Gateway Control functions, Signalling Gateways. Reference architectures: IMS/TISPAN: IBCF, IWF, I-BGF, SPDF. MSF: S-SBG-NC, D-SBG-NC. GSMA: IPX Proxy. Softswitches. H.248 concepts The connection model, terminations, streams, contexts. Termination properties: descriptors, context properties. Events, signals, packages. H.248 messages Protocol stack, UDP, TCP. Message structure. Transactions, actions, commands. Requests, replies, acknowledgements. Sample message flows. Binary encoding, ASN syntax, Text encoding. H.248 commands Termination manipulation: Add, Subtract, Move, Modify. Event reporting: Notify. Management: AuditCapability, AuditValue, ServiceChange. H.248 Descriptors What are descriptors? Relationship with messages and commands. Basic descriptors, Descriptors composed of other descriptors. The 19 descriptors. Defaults. H.248 Transactions Groups of commands, transaction Ids, relationship with actions and commands. Requests and replies. H.248 wrap up What is a package? Basic packages. H.248 security. H.248 - SIP interoperation. H.248 interoperation with other protocols.
3G training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. 3G training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days 3G training course contents D3GPP specifications 3GPP standards body, Evolution path, Frequency and bandwidth, Conceptual model, UMTS general architecture, UTRAN architecture & radio access bearer. CDMA principles CDMA principle, Code characteristics, Code requirements. CDMA requirements Synchronization, Power control, Soft handover, Rake receiver, Antenna consideration, Multi-user detection. Radio interface protocol architecture Access stratum & non-access stratum, Overall protocol structure, Logical and transport channels, Physical channels, Protocol termination. Layer 2 Protocols Medium Access Control (MAC) Protocol, Radio Link Control (RLC) Protocol, Packet Data Convergence Protocol (PDCP) protocol, Radio Interface for Broadcast/Multicast Services. Radio Resource Control (RRC) Protocol RRC Architecture, RRC Protocol State, Broadcast of information, RRC connection management, Radio bearer management, RRC connection mobility functions, Power control, Ciphering and Integrity. Mobile procedures Mobility management states and transitions, UMTS identities, Procedures in Idle mode (location updates, cell selection/ re-selection), Circuit-switched call set-up, Packet-switched context activation and context preservation, Data transfer initialization, Soft-handover procedure. Introduction to HSPA The need for high speed data, Fast HARQ, Improved scheduling, Additional channels, Soft combining, HS-DSCH codes, Uplink HSPA vs downlink HSPA, Full HSPA, Use of MIMO, Enhanced CELL_FACH.
HP iMC for engineers training course description A hands on course focusing on network management using HP iMC on Microsoft Windows or UNIX. What will you learn Describe the network management architecture. Use HP NNMi. Diagnose faults using HP iMC. Recognise the MIB structure. HP iMC for engineers training course details Who will benefit: Network administrators. Network operators Those wishing to find out more about how their NMS works Anyone wishing to implement NFV using OpenStack. Prerequisites: Introduction to Virtualization Duration 2 day HP iMC for engineers training course content Network management What is network management? Benefits, issues. Getting started with HP iMC Starting HP iMC, IP discovery, IP monitoring, controlling IP discovery. Hands on Initial HP iMC configuration. Using HP iMC Viewing devices, Device view, IP view, network view, polling. Hands on Using HP iMC. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Hands on Configuring network devices for HP iMC. Parts of SNMP SNMP architecture, MIBs, The protocol. HP iMC SNMP configuration. Hands on HP iMC SNMP configuration. MIBs The MIB2 groups, additional MIBs, MIB compilers, vendor MIBs. HP iMC MIB loader and browser. Hands on MIB browsing. Monitoring devices Polling, obtaining MIB information. Hands on HP iMC performance management. Configuration and change management Configuration templates, software library, configuration compare, configuration audit and reports. Hands on Using the configuration center. Reports Report templates, Real time reports, scheduling reports. Hands on Using real time reports. HP iMC fault management Alarms, polling, fault management, setting thresholds and configuring traps. Syslog. Hands on Working with alarms. Security alarms.
Kerberos for engineers training course description This hands on course covers the details of Kerberos, from installation and administration through to how it all works including the protocols. What will you learn Describe what Kerberos is. Explain how Kerberos works. Install Kerberos. Configure Kerberos. Troubleshoot Kerberos. Kerberos for engineers training course details Who will benefit: Engineers interested in security. Prerequisites: TCP/IP foundation for engineers Duration 2 days Kerberos for engineers training course contents What is Kerberos? Single Sign On, The protocol, the standard, history, v4, v5, RFCs, Linux, Windows. Kerberos concepts and technology AAA, Authentication, Authorization, Accounting. Kerberos vs LDAP and directories. Privacy, integrity. Kerberos realms, principles, instances. Keys, salts, passwords. Key Distribution Centre, Authentication server, ticket granting server. Tickets. Installation and administration of Kerberos Installing Kerberos, creating realms, testing. DNS and Kerberos, Kerberos clients. Hands on Windows and Linux Kerberos. Kerberos protocols The Needham-Schroeder protocol, Kerberos v4. Authentication server, ticket granting server, Kerberos v5, encryption options, ticket options, other protocol features and extensions. Related protocols: GSSAPI, SPNEGO. Hands on Using Wireshark to 'see' Kerberos. Troubleshooting Kerberos Approach, debugging tools, errors and solutions. Hands on Kerberos troubleshooting. Kerberos security concerns Kerberos attacks, protocol security issues. Dictionary attacks, brute force attacks, replay attacks, MITM attacks, security solutions, protecting the KDC, firewalls, NAT and Kerberos. Hands on Kerberos logging. Software which uses Kerberos Kerberos logins, Kerberos and web based applications, Directory services. Advanced Kerberos issues Cross realm authentication, Windows issues, Windows and UNIX interoperability, Hands on Using a Windows DC for UNIX clients.