1525 Nature courses

[vc_row][vc_column][vc_column_text] Description Flowers are a symbol of love, friendship and all that is good in life. All around the world, people exchange or give flowers in the form of a gift, and celebrate happy or sad occasions with these beautiful creations of nature. At the centre of attention for creating these arrangements are florists, and if you want to take a glimpse into the floristry industry, you can do so with this Floristry & Flower Arrangement Diploma course. This floristry course consists of various topics on the art of flower arranging and starts with an introductory chapter to prepare you for a career in floristry. Following this, you'll learn about the day-to-day life of a florist, the colours of flowers and their symbolism, different flowers and their meaning, and how to care for potted plants. In this course, you will also discover ways to keep cut flowers fresh for longer and tackle disease and cultural disorders like heat injury.  The course covers many more related topics, including floristry skills, arrangements, and a little about the business aspect of floristry. On completion, you will have the skills and knowledge to create stunning floral displays and hand-tied bouquets for any occasion. Who is the course for? People interested in learning about flowers and related issues Entrepreneurs seeking an opportunity in the flower industry Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Floristry & Flower Arrangement Diploma course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Florist Event manager Party planner Flower cultivator [/vc_column_text][/vc_column][/vc_row] Floristry & Flower Arrangement Diploma Introduction to the Course 00:02:00 Introduction to Floristry 00:48:00 Services Provided by Florists 00:23:00 Flowers and Plants 01:10:00 Flower Care and Treatment 00:42:00 Choosing Popular Flowers and Fillers 00:43:00 Elements and Principles of Design 00:56:00 How to Make Floral Arrangements 01:06:00 Making Bouquet, Corsage, Fruit Basket & Basket Garden 00:35:00 Wedding Floristry 01:07:00 Making Funeral Flower Arrangements 00:31:00 Beautiful Floral Designs 00:47:00 Getting a Job in the Floristry Industry 00:30:00 Starting Your Own Floristry Business 01:15:00 Bonus Material - Important Images Used in this Course 02:12:00 Conclusion to the Course 00:01:00 Mock Exam Mock Exam- Floristry & Flower Arrangement Diploma 00:20:00 Final Exam Final Exam- Floristry & Flower Arrangement Diploma 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description:  If you work in health and social care, utilise services yourself, or might want to study in depth to discover more about how we bolster grown-ups in our care framework, this course is for you. This course is designed to equip students with the skills and knowledge needed to care for others in a broad range of health or social care settings using real-life case studies to explore a wide variety of interesting issues and debates. Enrol now and study this course from the comfort of your home and at your own pace. Who is this course for? This course would be ideal for those either working or hoping to work within Health and Social Care sector in a variety of roles. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Health and Social Care for Adults course will be very beneficial and helpful, especially to the following professionals: senior care assistants/support workers/key workers in residential settings Senior healthcare assistants/support workers in community and primary care environments Senior healthcare assistants/support workers in acute health environments Senior care assistants/support workers/key workers in domiciliary services Senior care assistants/support workers/key workers in day services Senior support workers in supported living projects. Module 1: Personal Health care How I Became a Hygienist 01:00:00 The Nature and Cause of Disease99 01:30:00 Fasting 01:00:00 Colon Cleansing 01:00:00 Diet and Nutrition 01:30:00 Vitamins and Other Food Supplements 01:30:00 The Analysis of Disease States: Helping the Body to Recover 02:00:00 Module 2: Health and Wellness Who Are The Baby Boomers? 00:30:00 Boomers Want To Stay Healthy 00:30:00 Exercise To Beat Aging 01:00:00 Diet To Beat Ageing 01:00:00 Vitamins To Beat Aging 00:30:00 Module 3: Health of the Mind Mental Health Basics 00:30:00 Are you Resilient 00:30:00 Take Good Care of Yourself 00:30:00 Healthy Relationships 00:30:00 Risk Factors 00:30:00 When Do You Need to See a Professional? 00:30:00 Mock Exam Mock Exam- Health and Social Care for Adults 00:30:00 Final Exam Final Exam- Health and Social Care for Adults 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview The world of insects is one of the most fascinating and extraordinary parts of nature. If you have a keen interest in these tiny creatures and want to explore their lives, our Online Entomology Training course is what you need. It will help you learn interesting information about insects without stepping out of the house. In this course, you will get the chance to learn about the anatomy and physiology of insects. The course will cover lessons on insect behaviour, communication, defence mechanisms and much more. You will be able to understand their adaptation process and learn their role in the ecosystem. Along with that, the course will educate you on applied entomology and entomology research methods. After the completion of the course, you will receive a certificate of achievement. This certificate will help you explore promising career options in the relevant fields. Enrol now! Course Preview Learning Outcomes Enhance your knowledge of insect anatomy and physiology of insects Learn about their behaviour and communication methods Gain in-depth knowledge of reproduction, defence mechanism and adaptation process of insects Understand the relationship between humans and insects Know the role of insects in our ecosystem Explore the vital areas of applied entomology Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Entomology Who Should Take This Mentorship Training ? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Entomology Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online Entomology Training will equip you with effective skills and abilities and help you explore career paths such as  Entomologist Teacher Research Assistant Module 1: Introduction to Entomology Introduction to Entomology 00:11:00 Module 2: Systematics and Taxonomy of Insects Systematics and Taxonomy of Insects 00:15:00 Module 3: Insect Anatomy and Physiology Insect Anatomy and Physiology 00:17:00 Module 4: Reproduction and Development Reproduction and Development 00:15:00 Module 5: Insect Behaviour and Communication Insect Behaviour and Communication 00:14:00 Module 6: Insect Defence Mechanisms and Adaptations Insect Defence Mechanisms and Adaptations 00:13:00 Module 7: Insects and Human Interactions Insects and Human Interactions 00:14:00 Module 8: Insects in Ecosystems Insects in Ecosystems 00:15:00 Module 9: Insect Evolution and Diversity Insect Evolution and Diversity 00:12:00 Module 10: Applied Entomology Applied Entomology 00:21:00 Module 11: Research Methods in Entomology Research Methods in Entomology 00:14:00 Module 12: Current Trends and Future Directions in Entomology Current Trends and Future Directions in Entomology 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview A skilled disability assessor can examine the nature and extent of disability correctly. Thus, they can tailor the services properly. This is why it is important to have the right knowledge and skills. Equip yourself with the expertise to assess and evaluate disability with our exclusive Online Disability Assessor Training and become a skilled assessor in no time. In this comprehensive course, you will be introduced to the fundamentals of disability assessment. The course will describe the legal framework and policy related to disability assessment. Then you will get an in-depth understanding of the assessment procedure. In addition, the course will enhance your knowledge of assistive technology and ergonomics. By the course's end, you will understand the steps to write a disability assessment report.  After completing the course, you will receive a CPD-accredited certificate of achievement. This certificate will enhance the value of your CV and increase your employability in the relevant areas. Join now! Course Preview Learning Outcomes Familiarise yourself with the basics of disability assessment Understand the legal framework and policy regarding disability Gain an in-depth knowledge of the assessment process Explore the assistive technology and ergonomics Learn how to write disability assessment reports Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Disability Assessment Disability Assessment Report writing Who Should Take This Online Disability Assessor Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Disability Assessor Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Disability Assessor Training Certification After completing and passing the Online Disability Assessor Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Disability Assessor Training will equip you with effective skills and abilities and help you explore career paths such as  Disability Assessor Social worker Medical Professional Module 01: Disability Assessment And Disability Assessor Disability Assessment and Disability Assessor 00:25:00 Module 02: Legal Frameworks, Policy And Guidelines Legal Frameworks, Policy and Guidelines 00:20:00 Module 03: Disability Models And Disability Assessment Methods Disability Models and Disability Assessment Methods 00:15:00 Module 04: Preparation For The Assessment Preparation for the Assessment 00:25:00 Module 05: The Assessment Process The Assessment Process 00:25:00 Module 06: ICF And Disability Assessment ICF and Disability Assessment 00:20:00 Module 07: Assistive Technology And Ergonomics Assistive Technology and Ergonomics 00:25:00 Module 08: Disability Assessment Report Writing Disability Assessment Report Writing 00:20:00 Assignment Assignment - Disability Assessor 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Imagine giving life to a barren ground and creating a place that feeds the eyes and the soul. If you are a nature lover and love to get your hands dirty, our Groundskeeping Training 2023 course is what you need. This course will teach you the core skills you need to pursue a career in the relevant fields. The course aims to provide you with an overall understanding of groundskeeping. Here, you will get an overall understanding of landscaping and turf management. In addition, you will be able to gain an in-depth understanding of plant care and trimming. The course will also enhance your skills in pest and disease management. Further in the study, you will learn about effective irrigation systems and maintenance of equipment.  At the end of the course, you will acquire a CPDQS-accredited certificate of achievement. This certificate will demonstrate your expertise and help you build your career. Enrol now! Course Preview Learning Outcomes Get introduced to the role of a groundskeeper Understand the principles of landscaping and turf management Learn about plant identification, pruning, and trimming Explore the vital areas of the irrigation system Build your expertise in pest and disease management Know the essentials of equipment operations and maintenance Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Landscaping Plant management Pest management Equipment management Who Should Take This Groundskeeping Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Groundskeeping Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Groundskeeping Training 2023 course will equip you with effective skills and abilities and help you explore career paths such as  Groundskeeper Landscaper Gardener Module 01: Introduction to Groundskeeping Introduction to Groundskeeping 00:10:00 Module 02: Plant Identification and Care Plant Identification and Care 00:14:00 Module 03: Turf Management Turf Management 00:12:00 Module 04: Landscaping Principles Landscaping Principles 00:18:00 Module 05: Pruning and Trimming Pruning and Trimming 00:20:00 Module 06: Irrigation Systems Irrigation Systems 00:14:00 Module 07: Pest and Disease Management Pest and Disease Management 00:11:00 Module 08: Equipment Operation and Maintenance Equipment Operation and Maintenance 00:09:00 Module 09: Sustainability in Groundskeeping Sustainability in Groundskeeping 00:11:00 Module 10: Safety and Regulations Safety and Regulations 00:10:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview The global demand for skilled neonatal nurses continues to grow. This course provides a comprehensive and detailed exploration of the profession, from the definition and origin of midwifery to the modern roles and responsibilities that neonatal nurses hold today. The 'Neonatal Nursing' course stands as a beacon of knowledge and skill, thoroughly exploring the world of midwifery and neonatal care. From the very definition and origin of midwifery in Module 01 to the intricacies of perinatal mental health in Module 23, this course walks learners through a labyrinth of indispensable topics.  Addressing the ever-present demand in the healthcare sector, the course not only equips learners for immediate professional challenges but also nurtures a foundation for lifelong learning in neonatal care. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Neonatal Nursing. It is available to all students, of all academic backgrounds. Requirements Our Neonatal Nursing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 27 lectures • 11:48:00 total length •Module 01: Definition and Origin of Midwifery: 00:24:00 •Module 02: Midwifery as a Career Option: 00:17:00 •Module 03: Midwifery Management and Education: 00:30:00 •Module 04: Midwives' Role in Health and Inequality: 00:27:00 •Module 05: Social, Cultural and Spiritual Context of Childbearing: 00:24:00 •Module 06: Antenatal Care and Screening: 00:44:00 •Module 07: Midwifery Support in Labour: Intrapartum Care: 00:35:00 •Module 08: Induction of labour: 00:23:00 •Module 09: Postnatal Care as a Midwife: 00:27:00 •Module 10: Nurture and Nature: The Healthy Newborn: 00:23:00 •Module 11: Stillbirth, Neonatal Death and Bereavement: 00:33:00 •Module 12: Infant feeding: 00:23:00 •Module 13: Newborn Infection: 00:30:00 •Module 14: Home Birth: 00:29:00 •Module 15: Complementary and Alternative Medicines Applied to Maternity Care: 00:21:00 •Module 16: Pharmacology and Medicines Management: 00:22:00 •Module 17: Bleeding in Pregnancy: 00:26:00 •Module 18: Medical Disorders of Pregnancy: 00:29:00 •Module 19: Pre-term Labour: 00:19:00 •Module 20: Twins and higher-order births: 00:20:00 •Module 21: Care During the Third Stage of Labour: 00:19:00 •Module 22: Terminology and Abbreviations for Midwifery: 00:30:00 •Module 23: Perinatal mental health: 00:27:00 •Module 24: Supporting a Healthy Pregnancy: 00:31:00 •Module 25: Contraception and family planning: 00:26:00 •Module 26: Effective Communication for Midwifery: 00:28:00 •Module 27: Ethics in Midwifery: 00:21:00

Description: New supervisor are presented with a host of new challenges and expectations. Learning how to supervise your new employees on trial and errors basics can lead to discouragement and frustration. This Professional Supervisor Skills Training will help you to overcome many of the problems a new supervisor may face, and to set the groundwork for a successful change in your working life. So, by joining this course start your career off right by learning the groundwork that you will need to adjust in your new role. Learning Outcomes: Clarify the scope and nature of a supervisory position. Learn some ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. Learn key techniques to help you plan and prioritize effectively. Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision. Develop strategies for motivating your team, giving feedback, and resolving conflict. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Supervisor Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Supervisor Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Adjusting to Your Role 00:15:00 Action-Centered Leadership 00:15:00 Setting Goals 00:15:00 Defining Leadership 00:15:00 The Situational Leadership Model 00:15:00 What's Your Type? How About Mine? 00:30:00 Team Building Tips 00:15:00 Developing a High-Performing Team 00:15:00 Communication Skills 00:30:00 Motivating Employees 00:15:00 Orientation and Onboarding 00:15:00 Training Tips and Tricks 00:15:00 Providing Feedback 00:00:00 Doing Delegation Right 00:15:00 Dealing with Conflict 00:15:00 Managing Disciplinary Issues 00:15:00 Mock Exam Mock Exam- Professional Supervisor Skills Training 00:20:00 Final Exam Final Exam- Professional Supervisor Skills Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Getting Started OTHM Level 7 Diploma in Human Resource Management aims to provide understanding and skills to learners in human resource management; thereby, learners will acquire knowledge through an integrated approach of theory in human resource management and practice using real-time activities. Upon completing this program, the learners will attain strategic human resource management and leadership skills to enable them to progress into or within employment and to work toward a relevant Master's programme with advanced standing. Key Benefits   All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. It will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue an MBA or any other Master's. On completing the course, the students can demonstrate their proficiency in the various management practices, improving their chances of successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   For entry onto the OTHM Level 7 Diploma in Human Resource Management qualification, learners must possess the following: An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification Mature learners (over 21 years) with management experience International students whose first language is not English will need to have a score of 5.5 or above on the IELTS (International English Language Testing System) Progression   On successful completion of the OTHM Level 7 Diploma in Human Resource Management, several progression opportunities become available: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession.     Why gain a OTHM Qualification?   Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance learning and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits The OTHM Level 7 Diploma in Human Resource Management qualification consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Human Resource Management Reference No : J/618/1339 Credit : 20 || TQT : 200 The aim of this unit is to understand the role of strategic management of human resources, the achievement of organisational objectives in different contexts. The learner will also learn how contemporary issues in external business environment impact organisations and the management of human resources. Analyse the impact of organisational strategy, structure and culture on HR strategy and the management of human resources. UNIT2- Engagement of Employees and Organisational Learning Reference No : A/618/1340 Credit : 20 || TQT : 200 The aim of this unit is to understand the role of the human resource function in contemporary organisations. Learners will examine and critically evaluate the purpose and objectives of human resource management Understanding, designing and implementation of HR action plans for promoting employee engagement and organisational performance UNIT3- Leadership Development and Performance Management Reference No : F/618/1341 Credit : 20 || TQT : 200 This unit aims to understand the key concepts of leadership and management. The learners will also learn the role of motivation, teamwork and effective communication in effective leadership. This will help to reflect the nature of the roles and competences relevant at a strategic management level. UNIT4- Global Resourcing, Talent and Reward Management Reference No : J/618/1342 Credit : 20 || TQT : 200 The aim of this unit is to develop in order to understand the design and implementation of performance and reward management systems within the environment of the organisation. Learners will attain both practical and theoretical understanding of recruitment, selection, employee retention and dismissal and related aspects of Global talent management. Learners can critically analyse external and internal environmental factors that influence performance and reward management. UNIT5- Managing Employment Relations and Employment Law Reference No : L/618/1343 Credit : 20 || TQT : 200 The aim of this unit is to enhance learners understanding of the key principles that underpin Managing Employment Relations. The learners will develop understanding of employee relation & Employment Law and their purpose, specifically focusing on recruitment and selection legislation and the employment protection provided for different types of organisation. UNIT6- Business Research Methods Reference No : T/508/0626 Credit : 20 || TQT : 200 The aim of this unit is to develop learners understanding of research principles including the formulation of literature reviews, statistical analysing using SPSS, research proposals, referencing, data collection using surveys and interviews, questionnaire design, qualitative data and methods for drawing conclusions from the analysed data. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel