Essential Management Skills 1 Day Workshop in St Davids
Essential Management Skills 1 Day Workshop in St Andrews
Essential Management Skills 1 Day Workshop in Solihull
Essential Management Skills 1 Day Workshop in Reading
Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
Performance Development Coaching provides a safe space for individuals to explore new ideas and techniques without judgement, fostering personal growth and benefiting the wider business. Sessions are confidential, 90 minutes long, and tailored to individual developmental needs, with a bi-weekly schedule of six sessions suggested. These sessions are conducted via Zoom, with face-to-face options available in East Anglia and London; email engage@puritas.org.uk for details.
Description Botanical Illustration Diploma The Botanical Illustration Diploma offers a comprehensive online journey for individuals passionate about the confluence of art and nature. This course beckons aspiring artists, horticultural enthusiasts, and nature lovers alike, paving a seamless path to the mastery of capturing the essence of the plant world in visual form. Starting with the 'Introduction to Botanical Illustration', students are familiarised with the realm of plant portrayal. This foundational unit sets the stage for the deeper exploration of the intricate details and wonders of plant life. 'The Anatomy of Plants' delves into the core structures and the subtleties that make every plant unique. By grasping the finer details of plant anatomy, learners will be equipped to represent them with authenticity and precision. The 'Sketching Techniques for Plants' module unlocks the secrets of rendering plants with finesse. Pencil strokes, shading nuances, and textural detailing - all are demystified here. A plant's allure isn't just in its form but also its colour. 'Understanding Colour in Plants' educates learners about the rich palettes that nature offers. From the verdant greens of leaves to the vibrant hues of flowers, this segment ensures artists accurately capture the essence of each shade. 'The Art of Watercolour in Botany' introduces the delicate dance of watercolours and their application in botanical art. The fluidity and transparency of watercolours make them a favoured choice for many botanical illustrators, and this section ensures students harness their full potential. However, botanical artistry isn't restricted to just watercolours. 'Exploring Different Mediums' broadens the horizon, shedding light on the myriad of mediums that can be employed to breathe life into illustrations. No illustration, no matter how detailed, can be truly captivating without the right composition. 'Composition and Layout in Botanical Art' provides the scaffolding on which illustrations can be built, ensuring a harmonious blend of elements that are both aesthetically pleasing and scientifically accurate. With a rich history spanning centuries, botanical art has evolved in myriad ways. 'The Evolution of Botanical Artistry' offers a panoramic view of this journey, allowing learners to appreciate the context of their current studies. In a world that's increasingly conscious of the environment, 'Ethical Considerations and Conservation' instils a sense of responsibility in budding illustrators. This module underscores the importance of ethical practices in sourcing and portraying plant life. Finally, for those who wish to convert their passion into a profession, 'Building a Career in Botanical Illustration' charts out potential avenues. Whether it's freelancing, collaborating with researchers, or exhibiting in galleries, this segment offers insights into turning one's artistic prowess into a lucrative career. In conclusion, the Botanical Illustration Diploma isn't just a course; it's a curated experience. It transforms novices into adept illustrators, capable of capturing the beauty of the botanical world with flair, precision, and respect. Enrol today and embark on an enlightening voyage into the world of botanical artistry. What you will learn 1:Introduction to Botanical Illustration 2:The Anatomy of Plants 3:Sketching Techniques for Plants 4:Understanding Colour in Plants 5:The Art of Watercolour in Botany 6:Exploring Different Mediums 7:Composition and Layout in Botanical Art 8:The Evolution of Botanical Artistry 9:Ethical Considerations and Conservation 10:Building a Career in Botanical Illustration Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Dark Psychology Diploma Introducing the Dark Psychology Diploma - an immersive online course specially designed to help students navigate the murky waters of the human mind. This comprehensive programme invites learners to explore complex and challenging aspects of psychological behaviours and tactics often associated with malicious intent. Beginning with an introduction to Dark Psychology, the course demystifies the basics. It ventures into the fundamental understanding of the concealed aspects of human nature that often lean towards the sinister. Through this exploration, students will gain a profound insight into behaviours and mental processes that facilitate manipulation and deceit. Understanding the strategies and tactics of manipulation forms an integral part of this diploma. It provides learners with knowledge on how to recognise manipulation when it occurs, and importantly, how to robustly defend against it. This ensures that one is well-armed to counteract such negative influences in personal or professional spheres. The Dark Psychology Diploma course thoroughly explores Narcissistic Personality Disorder, outlining its defining characteristics and showcasing effective strategies to deal with individuals who exhibit such traits. This vital information empowers learners to maintain their mental wellbeing when interacting with narcissistic personalities. Diving further into the depths, the course presents the art of deception and manipulation through a study of Machiavellianism. It throws light on how to discern such traits in individuals, enabling learners to better protect themselves and maintain healthy relationships. Another cornerstone of this diploma is the exploration of psychopathy, a term that often evokes fear and apprehension. By comprehending this dangerous side of human nature, learners will be equipped with the knowledge to recognise and cope with psychopathic behaviour around them. The concept of the Dark Triad, an intersection of narcissism, Machiavellianism, and psychopathy, is a pivotal component of this course. It enables learners to understand the interplay between these three elements, unveiling a complex picture of dark psychology. The Dark Psychology Diploma also addresses the subtle yet destructive phenomenon of gaslighting. It equips students with tools to identify instances of psychological abuse, offering guidance on how to overcome and heal from such experiences. This course provides an in-depth look at cognitive biases and their significant impact on our thinking and behaviours. Comprehending these biases allows students to make better-informed decisions and engage in healthier interactions. The Power of Persuasion module unpacks the principles and techniques employed in influential communication. Learners will understand how persuasion can be utilised both positively and negatively, and thus be more discerning in their encounters with persuasive forces. Finally, the course uses real-life examples and case studies to illustrate Dark Psychology in practice. These scenarios provide practical insights, enhancing the learning experience and the ability to apply knowledge in real-world situations. The Dark Psychology Diploma is a thought-provoking course that offers an enlightening journey into the lesser-known areas of psychology. Suitable for individuals seeking to safeguard their mental wellbeing or those interested in the psychology field, this online course provides a robust understanding of the darker side of the human psyche. Sign up for the Dark Psychology Diploma today, and embark on an enriching learning journey. What you will learn 1:Introduction to Dark Psychology: Understanding the Basics 2:Manipulation Tactics: How to Recognise and Defend Against Them 3:Narcissistic Personality Disorder: Characteristics and Strategies for Dealing with it 4:Machiavellianism: The Art of Deception and Manipulation 5:Psychopathy: The Dangerous Side of Human Nature 6:Dark Triad: Understanding the Intersection of Narcissism, Machiavellianism, and Psychopathy 7:Gaslighting: Psychological Abuse and How to Overcome it 8:Cognitive Biases: How They Shape Our Thinking and Behaviours 9:The Power of Persuasion: Understanding the Principles and Techniques 10:Dark Psychology in Practice: Real-Life Examples and Case Studies Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Join Artist, Yoga and Nia Teacher Ruth Wheeler and other inspiring Women outdoors for a series of Summer Wellness Workshops and talks.
LOOKING FOR: ADULT FICTION, NON-FICTION Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions. Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles. She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways. Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding. In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon. Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 2nd July 2025