103 Nature courses in London

The latest mind body research gives us profound insights into the effects on mental health of 'physical' factors, including breathwork and time in Nature, new ways to improve mental and physical health, and more… This wide-ranging day will deepen your knowledge of the mind-body system and the impact ‘physical factors’ can have on our emotions, state of mind and memory – with additional ways to help people quickly and effectively… Accredited CPD: 6 hours Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Having a deeper understanding of the latest research into the effects on mental health of ‘physical’ factors – such as movement and exercise, time in Nature, ‘breathwork’ and real-time connection with others – enables us to tailor powerful therapeutic interventions and deliver more informed psycho-education. This jam-packed day also covers the physiology of responses such as ‘freeze, fight or flight’, the effects of physical activity on emotional, mental, memory and brain health, why stress can become chronic, the many ways we can activate our innate capacity to restore calm through our breath and attention, why these relaxation techniques work and what they do for us physically. The findings you will explore on the workshop have implications for many areas of mental health, even addiction, and give us additional ways to help people resolve many difficulties quickly and effectively, as well as improve overall health. The HG approach recognises that meeting our emotional needs and using our resources well are key to good mental health – yet the impact of ‘physical’ factors on our emotions and state of mind can be just as profound. Even though our physical needs may appear obvious – a healthy diet, regular physical exercise etc – we know that most of the chronic diseases sweeping through the Western World are linked to “lifestyle”, indicating that many people are not actually meeting their physical needs in healthy balanced ways – despite the vast array of information available to them. Finding clarity about how best to meet our own physical needs can also help us maintain our capacity to help others. Throughout the day, Dr Andrew Morrice, a practising GP, draws on both the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years using the Human Givens model). We will sift the sense from the nonsense, and see the fundamentals behind the buzzwords and trends, making it easier to think clearly about our own health as well as that of our patients or clients… Really insightful course with an amazing way into practical applications of the HG concepts...ALIYA DRAKE, HG THERAPIST What will you learn How the now well-known human ‘needs and resources’ relate to our evolutionary past, and physical lives The many ways physical movement affects the functioning of the mind and our emotions A deeper look into the physiology of emotional responses, such as ‘fight, flight, freeze’ and their impact on health Greater knowledge of the fundamentals of how we can find calm – and the very many ways these can be used to help people New information from the latest mind/body research that has implications for therapeutic lifestyle changes Also covered: What is ‘health’? And how do we get it? Key practices to support your own health, as well as your clients’ How to avoid the unhelpful psychology and aversive ‘pattern match’ that many of us have when it comes to ‘exercise’ Whether we can really be addicted to exercise and if so why? A deeper understanding about the role of “Green Space” in mental health Increased knowledge of the ways in which physical changes in the body contribute to emotional distress The many ways in which movement and physical activity are connected with mental health How thinking and moving, memory and place are inextricably linked Why stress becomes chronic (long-lasting) Greater clarity about the role some emotions play in creating physical ill health – and the powerful ways in which other emotional states promote health (including the key role of oxytocin) The science of the relaxation and oxytocin responses, and how these relate to many types of addiction, including smoking Organising ideas to understand how 6 different types of relaxation practice relate to each other A practical exploration of the many ways the relaxation response can be activated through breath and attention – including a new technique for dealing with panic Why some people may have come to believe that ‘the breathing’ can’t or won’t help them Summaries of the role of diet and sleep on our health – along with the factors considered today in ‘Therapeutic Lifestyle Change’ Time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am What is health and how do we 'get it'? 10.45am Discussion over tea/coffee 11.15am The physiology of fear and calm 12.45pm Lunch (included) 1.30pm The physiology of rapport (and other topics) 2.45pm Discussion over tea/coffee 3.00pm Physical domains of mental health 4.00pm Day ends Who is this course suitable for? This course is open to anyone interested in mental and/or physical health If you enjoyed the original 1-day Mind-Body Connection course and would like time to explore in more detail the themes covered in the first half of that course, this new course is for you Please note:  you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Food, Mood and Sleep’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

A private beginner embroidery workshop from Hoop & Fred tailored just for you!

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

The BB Glow Facial is one of the newer facial treatments to reach the beauty market and is becoming an increasingly popular choice for many clients. A BB Glow Foundation Facial is a highly effective micro-needling treatment with immediate, lasting effects. This safe and intensive skin treatment can improve the facial tone and smooth out imperfections, freckles, and wrinkles. The treatment goal of using the micro-needle therapy system is to lighten and smooth the face's skin tone. In this course, you will learn how to create a semi-permanent foundation lasting for months, which hides facial imperfections. Learn the newest mesotherapy treatment loved by the world, which can also be available in your beauty salon. Course Entry Requirements:  This course is available for those that meet at least one of the following: Minimum 18 years NVQ Level 2 Beauty or equivalent desirable Good command of English Needling accredited training Course Pre-Study/Practical & Length: 20 hours of pre-study E-learning and 1 practical day Course Agenda This courses theory knowledge is delivered through our interactive e-learning training portal and completed with either: One day onsite training One day Zoom based training All courses are kept to a reduced size, with a maximum of six attendees per course. Areas covered in this course: Anatomy and physiology of face and skin The choice of colour for the type of skin Written documentation (treatment card) Photographic documentation The principles of hygiene Purpose of the treatment and the obtained effect Assessment of customer expectations Contraindications for BB Glow treatments Preparation of clients and positions for the procedure Application rules for anaesthesia Possible complications after treatments Types of pigments Insurance Practice: Practice on models Demonstration of the procedure on the model Enrolling in our BB Glow Foundation Training Course offers numerous benefits for students, as well as significant advantages for clients and potential earning potential. Let's explore these benefits in detail: Benefits for Students: Expertise in BB Glow Foundation: Our training course equips students with the knowledge and skills to master the BB Glow Foundation technique. You will learn the latest application techniques, colour theory, product selection, and client consultation. This specialised training will set you apart as a skilled BB Glow artist. Practical Hands-on Experience: We prioritise practical learning by providing extensive hands-on training opportunities. Under the guidance of experienced instructors, you will have the chance to practice the BB Glow Foundation technique on models. This practical experience will enhance your confidence and proficiency in delivering excellent results. Professional Advancement: By enrolling in our BB Glow Foundation Training Course, you are investing in your professional advancement. You will expand your skill set, stay updated with industry standards, and gain expertise in the popular BB Glow technique. This will enhance your professional reputation and open doors to new career opportunities. Benefits for Clients: Flawless and Radiant Skin: BB Glow Foundation is a popular semi-permanent makeup technique that creates the appearance of flawless, radiant skin. By enrolling in our training course, you will be able to offer this highly sought-after treatment to your clients. They will benefit from a semi-permanent foundation that evens out skin tone, hides imperfections, and provides a natural-looking glow. Time-saving Solution: Clients who opt for BB Glow Foundation can save time in their daily makeup routine. The semi-permanent nature of the treatment eliminates the need for daily foundation application, saving clients valuable time and effort. They can wake up with a fresh-faced look and feel confident throughout the day. Customised Results: As a trained BB Glow artist, you will have the expertise to customise the treatment to suit each client's skin tone and preferences. By selecting the appropriate pigments and adjusting the intensity, you can achieve personalised results that enhance the client's natural beauty. Clients will appreciate the tailored approach and individualized outcomes. Earning Potential: By offering BB Glow Foundation as part of your services, you can significantly increase your earning potential. The popularity of BB Glow treatments has been growing, and clients are willing to invest in achieving flawless, long-lasting skin. As a skilled BB Glow artist, you can attract a larger clientele and set competitive pricing for your services. Satisfied clients are more likely to become repeat customers and refer others, further boosting your earning potential. Enrolling in our BB Glow Foundation Training Course will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the beauty industry. Begin your journey toward professional excellence and financial success by enrolling today. Frequently Asked Questions (FAQ) about our BB Glow Foundation Training Course: Is this course suitable for beginners or those with prior experience? Our BB Glow Foundation Training Course is designed for both beginners and experienced professionals in the beauty industry. Whether you are new to semi-permanent makeup or already have a background in the field, our course will provide you with the necessary knowledge and skills to master the BB Glow Foundation technique. What qualifications or prerequisites do I need to enrol in the course? No specific qualifications are required to enrol in our BB Glow Foundation Training Course. However, a passion for the beauty industry and a desire to learn and improve your skills are highly recommended. Our course is open to anyone who wants to gain expertise in the BB Glow technique. Will I receive a certification upon completion? Yes, upon successfully completing our training course, you will receive a certification in BB Glow Foundation. This certification recognises your skills and expertise in performing the BB Glow technique. It can enhance your professional credibility and assist you in building your career in the beauty industry. What topics are covered in the course curriculum? Our course curriculum covers a wide range of topics related to BB Glow Foundation, including skin anatomy and physiology, product knowledge, colour theory, sanitation and hygiene, consultation and client assessment, application techniques, aftercare, and touch-up procedures. The curriculum is designed to provide a comprehensive understanding of the technique and its application. Are there any hands-on training opportunities? Absolutely! Our BB Glow Foundation Training Course includes extensive hands-on training sessions. You will have the opportunity to practice the BB Glow technique on models under the guidance of experienced instructors. This practical experience is essential to develop your skills and confidence in performing the treatment effectively. Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you embark on your career in BB Glow Foundation. We aim to support your continued growth and success. Are there financing options available for the course? We offer flexible payment options and financing plans to make our BB Glow Foundation Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans. If you have any additional questions or require further clarification, please feel free to contact us. We are here to assist you throughout your training journey and beyond. Course Benefits Benefits for Students Expertise in BB Glow Foundation: Our training course equips students with the knowledge and skills to master the BB Glow Foundation technique. You will learn the latest application techniques, colour theory, product selection, and client consultation. This specialised training will set you apart as a skilled BB Glow artist. Practical Hands-on Experience: We prioritise practical learning by providing extensive hands-on training opportunities. Under the guidance of experienced instructors, you will have the chance to practice the BB Glow Foundation technique on models. This practical experience will enhance your confidence and proficiency in delivering excellent results. Professional Advancement: By enrolling in our BB Glow Foundation Training Course, you are investing in your professional advancement. You will expand your skill set, stay updated with industry standards, and gain expertise in the popular BB Glow technique. This will enhance your professional reputation and open doors to new career opportunities. Benefits for Clients Flawless and Radiant Skin: BB Glow Foundation is a popular semi-permanent makeup technique that creates the appearance of flawless, radiant skin. By enrolling in our training course, you will be able to offer this highly sought-after treatment to your clients. They will benefit from a semi-permanent foundation that evens out skin tone, hides imperfections, and provides a natural-looking glow. Time-saving Solution: Clients who opt for BB Glow Foundation can save time in their daily makeup routine. The semi-permanent nature of the treatment eliminates the need for daily foundation application, saving clients valuable time and effort. They can wake up with a fresh-faced look and feel confident throughout the day. Customised Results: As a trained BB Glow artist, you will have the expertise to customise the treatment to suit each client's skin tone and preferences. By selecting the appropriate pigments and adjusting the intensity, you can achieve personalised results that enhance the client's natural beauty. Clients will appreciate the tailored approach and individualised outcomes. Earning Potential By offering BB Glow Foundation as part of your services, you can significantly increase your earning potential. The popularity of BB Glow treatments has been growing, and clients are willing to invest in achieving flawless, long-lasting skin. As a skilled BB Glow artist, you can attract a larger clientele and set competitive pricing for your services. Satisfied clients are more likely to become repeat customers and refer others, further boosting your earning potential. Enrolling in our BB Glow Foundation Training Course will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the beauty industry. Begin your journey toward professional excellence and financial success by enrolling today. Frequently Asked Questions Where is the Cosmetic College The Cosmetic College is located at: 3 Locks Court, 429 Crofton Road, Orpington, BR6 8NL How can I book? We have a few options for you to book. You can book by selecting an available training date above here on our website, by contacting us through email at hello@cosmetic.college or by contacting us on 0333 015 5117. Is a deposit required to book? All enrolments are charged an administration fee which is non-refundable. When you enrol you can elect to pay a deposit of 10% plus the administration fee or pay the total training course in full. We have full details of the terms and conditions of training course enrolments here Is this course suitable for beginners or those with prior experience? Our BB Glow Foundation Training Course is designed for both beginners and experienced professionals in the beauty industry. Whether you are new to semi-permanent makeup or already have a background in the field, our course will provide you with the necessary knowledge and skills to master the BB Glow Foundation technique. Will I receive a certification upon completion? Yes, upon successfully completing our training course, you will receive a certification in BB Glow Foundation. This certification recognises your skills and expertise in performing the BB Glow technique. It can enhance your professional credibility and assist you in building your career in the beauty industry. What topics are covered in the course curriculum? Our course curriculum covers a wide range of topics related to BB Glow Foundation, including skin anatomy and physiology, product knowledge, colour theory, sanitation and hygiene, consultation and client assessment, application techniques, aftercare, and touch-up procedures. The curriculum is designed to provide a comprehensive understanding of the technique and its application. Are there any hands-on training opportunities? Absolutely! Our BB Glow Foundation Training Course includes extensive hands-on training sessions. You will have the opportunity to practice the BB Glow technique on models under the guidance of experienced instructors. This practical experience is essential to develop your skills and confidence in performing the treatment effectively.  Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you embark on your career in BB Glow Foundation. We aim to support your continued growth and success.  Are there financing options available for the course? We offer flexible payment options and financing plans to make our BB Glow Foundation Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans. If you have any additional questions or require further clarification, please feel free to contact us. We are here to assist you throughout your training journey and beyond.

Overview Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. Description David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: Envisioning a collectively desired future Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: Solve problems within an organisation in a positive and forward-thinking way. Be more curious and excited about the challenges faced within the business. Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. Approach change in an affirmative mindset. Use questions to create movement and change within the company. Simply apply core communication skills, for overall organisational success Topics covered: What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. The 4D Model: Summary Task – Review of learning and knowledge check. The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. Recall Quiz – A chance to review learning in an engaging way. Summary – Developing actions and key points to take away. Who should attend Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. Requirements for Attendees None.

Excelling in GCSE Religious Studies! At GLA Tutors, we are dedicated to helping students succeed in their GCSE Religious Studies examinations. Our experienced tutors are passionate about the subject and committed to providing comprehensive support aligned with the AQA examination board's specification. Let's explore the breakdown of the AQA GCSE Religious Studies specification: Paper 1: The Study of Religions: Beliefs and Teachings This paper focuses on the study of two religions, such as Christianity and Islam. Our tutors will guide students through the fundamental beliefs, teachings, and practices of these religions. We delve into topics like the nature of God, religious texts, worship, and the impact of religion on individuals and society. Through engaging discussions and thought-provoking exercises, we help students develop a deep understanding of religious beliefs. Paper 2: Thematic Studies This paper explores ethical and philosophical issues, as well as the influence of religion in the modern world. Our tutors will delve into topics like crime and punishment, human rights, life and death, and religion and society. We provide in-depth analysis, case studies, and perspectives from different religious traditions to enable students to critically examine these issues. We also emphasise the development of strong argumentation and evaluation skills. Paper 3: Study of Religion: Textual Studies In this paper, students will explore religious texts and their significance. Our tutors will guide students through the study of sacred texts, such as the Bible or the Qur'an. We help students analyse and interpret these texts, understand their historical and cultural context, and explore their relevance in contemporary society. We provide comprehensive guidance on textual analysis and the application of religious teachings to real-life situations. At GLA Tutors, we foster a supportive and inclusive learning environment, where students can explore and deepen their understanding of religious studies. Our tutors provide personalised one-on-one sessions, group discussions, and access to a range of learning resources to cater to each student's unique needs. Beyond the specification, we encourage critical thinking, empathy, and open-mindedness, enabling students to engage with complex ethical and philosophical questions. We also focus on developing strong exam techniques, essay writing skills, and effective revision strategies to maximize exam success. Join us at GLA Tutors and embark on a transformative journey in GCSE Religious Studies. Our tutors are here to guide you towards academic excellence, a deep appreciation for religious diversity, and the ability to apply religious teachings to real-world contexts. Feel free to exploreour websitefor more information or reach out to us with any questions you may have.  https://www.globallearners.academy/services/gcse We can provide assistance for everything you need to prepare students for exams, including: past papers, mark schemes and examiners’ reports specimen papers and mark schemes for new courses exemplar student answers with examiner commentaries high quality revision guides

Learn how to make your own palm moss ball Kokedama and find out about the history of this beautiful Japanese art form.

Excelling in GCSE Religious Studies! At GLA Tutors, we are dedicated to helping students succeed in their GCSE Religious Studies examinations. Our experienced tutors are passionate about the subject and committed to providing comprehensive support aligned with the AQA examination board's specification. Let's explore the breakdown of the AQA GCSE Religious Studies specification: Paper 1: The Study of Religions: Beliefs and Teachings This paper focuses on the study of two religions, such as Christianity and Islam. Our tutors will guide students through the fundamental beliefs, teachings, and practices of these religions. We delve into topics like the nature of God, religious texts, worship, and the impact of religion on individuals and society. Through engaging discussions and thought-provoking exercises, we help students develop a deep understanding of religious beliefs. Paper 2: Thematic Studies This paper explores ethical and philosophical issues, as well as the influence of religion in the modern world. Our tutors will delve into topics like crime and punishment, human rights, life and death, and religion and society. We provide in-depth analysis, case studies, and perspectives from different religious traditions to enable students to critically examine these issues. We also emphasise the development of strong argumentation and evaluation skills. Paper 3: Study of Religion: Textual Studies In this paper, students will explore religious texts and their significance. Our tutors will guide students through the study of sacred texts, such as the Bible or the Qur'an. We help students analyse and interpret these texts, understand their historical and cultural context, and explore their relevance in contemporary society. We provide comprehensive guidance on textual analysis and the application of religious teachings to real-life situations. At GLA Tutors, we foster a supportive and inclusive learning environment, where students can explore and deepen their understanding of religious studies. Our tutors provide personalised one-on-one sessions, group discussions, and access to a range of learning resources to cater to each student's unique needs. Beyond the specification, we encourage critical thinking, empathy, and open-mindedness, enabling students to engage with complex ethical and philosophical questions. We also focus on developing strong exam techniques, essay writing skills, and effective revision strategies to maximize exam success. Join us at GLA Tutors and embark on a transformative journey in GCSE Religious Studies. Our tutors are here to guide you towards academic excellence, a deep appreciation for religious diversity, and the ability to apply religious teachings to real-world contexts. Feel free to explore our website for more information or reach out to us with any questions you may have. Let's embark on this enriching educational adventure together! We can provide assistance for everything you need to prepare students for exams, including: past papers, mark schemes and examiners’ reports specimen papers and mark schemes for new courses exemplar student answers with examiner commentaries high quality revision guides

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Course Content History of Massage Benefits and effects of treatment Associated Anatomy & Physiology Contra-indications & contra-actions to treatment Client care and communication in beauty related industries Aftercare advice Monitor and maintain health and safety practice in the salon Practical demonstration Professional assessment Record cards and data-protection Duration Four days – 10.00am - 4.00pm