I Stress, Eustress, We All Stress Stress is a natural response, and not all stress is bad—eustress can motivate and enhance performance, while distress can overwhelm. We believe everyone can control stress through recognition, self-care and conversation. Let’s turn stress into a catalyst for growth, not burnout. Ready to rethink how you handle stress? Workshop outline: Stress and mental health Eustress and distress Discuss approaches to coping with stress Explore what might be helpful to promote self-care Practice conversation starters Self-care and wellbeing resources Our 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact
HIFU Non-surgical face lift and skin tightening HIFU stands for high-intensity focused ultrasound and is used as a one-off (well every 1-2 years) treatment to firm and lift the skin on face, neck and body. It uses ultrasound energy to encourage and stimulate natural collagen production, which results in firmer skin and will provide noticeable effects through an ‘ultrasonic facelift’, without making any cuts to the skin. High-intensity focused ultrasound (HIFU) is a relatively new cosmetic treatment for skin tightening that some consider a non-invasive and painless replacement for surgery. Course Content Hifu Face: Legislations Contraindications Anatomy and physiology Health and Safety History of hifu SMAS layer Ultrasound technology Machines Benefits of hifu Client care Pricing Consultation Treatment protocol face and neck Aftercare How does the course work? The course is divided into 2 parts, the first part is theoretical which you have to complete before you come for your practical training, and the second one is a practical assignment. The practical assignment is done on the day which will be agreed upon course purchase. You will spend around 2-3 hours practising on a model in our venue in London E106RA. Will I require a model? Yes, usually 1 model is required. You will use our machine during training Do I Need Experience Before Booking a Course? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. Certificate You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public Payment By paying for the course you agree to our Terms and Conditions
HIFU Non-surgical face lift and skin tightening HIFU stands for high-intensity focused ultrasound and is used as a one-off (well every 1-2 years) treatment to firm and lift the skin on face, neck and body. It uses ultrasound energy to encourage and stimulate natural collagen production, which results in firmer skin and will provide noticeable effects through an ‘ultrasonic facelift’, without making any cuts to the skin. High-intensity focused ultrasound (HIFU) is a relatively new cosmetic treatment for skin tightening that some consider a non-invasive and painless replacement for surgery. Course Content Hifu Body: Legislations Contraindications Anatomy and physiology Health and Safety History of hifu SMAS layer Cellulite Adipose tissue Ultrasound technology Machines Benefits of hifu Client care Pricing Consultation Treatment protocol for body Difference between body hifu and lipo hifu Aftercare How does the course work? The course is divided into 2 parts, the first part is theoretical which you have to complete before you come for your practical training, and the second one is a practical assignment. The practical assignment is done on the day which will be agreed upon course purchase. You will spend around 2-3 hours practising on a model in our venue in London E106RA. Will I require a model? Yes, usually 1 model is required. You will use our machine during training Do I Need Experience Before Booking a Course? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. Certificate You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public Payment By paying for the course you agree to our Terms and Conditions
This workshop will provide participants with the insight and skills to be more effective business networkers, face-to-face and online. The approach taken is to build on the strengths people already have and their successes. It is easier to develop what you already have than to try and develop skills that do not come easily. Being yourself is the most effective tool for business networking and building relationships. This course will help those attending: Appreciate the importance of networking, and different forms of networking Understand the dynamics of communication that are specific to networking Become more confident and assured when 'working' a room Improve their influencing skills, especially with people who are experts and in positions of authority 'Sell' themselves and promote their company Identify and manage their profiles using online social networking sites Use effective follow-up to maintain active contacts and connections Select the correct networking groups, clubs and events Create their own personal network 1 The importance, and different types, of networking Personal objectives and introductions Test networking session Examples of the importance, purpose and format of various types of networking, and benefits you can expect 2 How to work a room - preparation and strategy Three things to know before you attend any event Non-verbal communication and art of rapport Breaking the ice - worked examples with practical demonstration 3 Communication dynamics in networking - the power of the listening networker Why it is better to listen than talk Effective questioning and active listening Creating a natural and engaging conversation, 1-2-1 and in a larger group 4 Assumptions when networking How to use the 'instant judgement' of others to your advantage What assumptions are you making? How to keep an open mind 5 Business networking etiquette Meeting and greeting at a business networking event - approaching complete strangers and introducing yourself Socialising: joining and leaving groups easily Making a good first impression in 30 seconds The use of status when networking 6 Making connections Asking for cards, contact details and referrals Gaining a follow-up commitment Some tips and tricks 7 Business networking rehearsals Practice sessions 8 Personal business networking online Overview of different types of networking sites - there is a lot more out there than just Facebook! Examples of creating an effective profile Using social networking effectively - case studies and application 'Advanced' applications - blogs, articles, twitter, feeds, etc. Online demonstration and examples 9 Building relationships - follow-up and follow-through Maintaining a good database Developing a contact strategy with different types and levels of contact How to analyse your contact base
Hyaluron pen course in person Course structure: The course consists of tthe heoretical part which you study before you come onto your course. We will only do the practical side of the course in the venue. What Is Hyaluron pen? Hyaluron Pen is based on German technology and is suitable to achieve instant results Hyaluron Pen stands for Hyaluronic acid, which is a natural substance and major component of skin, and it is involved in tissue repair. Hyaluronic acid can bind to and retain water molecules, that keeps the skin hydrated. Also, it is used for dermal filling, and lip tissue augmentation. The secret of the Hyaluron Pen is its simplicity of performing; in this case, anyone will be able to deliver the treatment after the training course. Course content: HyaluronPen overview * Products * Face & Skin anatomy * Client consultation * Health and safety * Crosslinking * Application techniques * Contraindications * Aftercare *Anaphylaxis What does the course cover? Lips What Does The Hyaluron Pen Course Kit Include? - 1 x Hyaluron Pen - 5x ampules - 1ml Hyaluronic acid - 5x alcohol wipes - 1 x pencil - Practice skin How does the course work? The course is divided into 2 parts, the first part is theoretical which you have to complete before you come for your practical training, and the second one is a practical assignment. The practical assignment is done on the day which will be agreed upon course purchase. You will spend around 2-3 hours practising on a model in our venue in London E106RA. We will call you to arrange date once you sign up for the course. Will I require a model? Yes, usually 1 model is required Do I Need Experience Before Booking a Course? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. Certificate You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public Payment By paying for the course you agree to our Terms and Conditions
CRYOTHERAPY Cryosurgery also called cryotherapy is a type of surgery that involves the use of extreme cold to destroy abnormal tissues and skin lesions. The surgery most often involves the use of liquid nitrogen. Liquid nitrogen is sprayed on the treated area for a few seconds. The skin is then allowed to thaw and return to its natural colour WHAT CONDITIONS CAN BE TREATED: - Skin tags and warts - Freckles - Age Spots and Milia - Fibroma - Seborrheic Keratosis - Solar Lentigo - Cherry Angiomas - Verrucas - Mole removal (requires GP approval) COURSE CONTENT: - Laws and Regulations - Health and Safety - Skin anatomy - What is cryotherapy - Skin lesions - Treatment protocol - Consultation - Contraindications - Treatment process - Aftercare - Use of the device TRAINING KIT: - Cryoalfa Pen: Reaches a temperature of up to -89°C.Ensures a consistent freezing temperature. Gold coating of the applicator has an antibacterial effect and includes a capsule with 16 grams of N2O Cartridges can be easily replaced and have the following treatment capacity: 16 g ≙ 270 sec., with a therapy time of 10 sec. = 27 treatments 25 g ≙ 360 sec., with a therapy duration of 10 sec. = 36 treatments HOW DO OUR ONLINE COURSES WORK? The course is divided into 2 parts, the first part is theoretical which you have to complete before you come for your practical training, and the second one is a practical assignment. The practical assignment is done on the day which will be agreed upon course purchase. You will spend around 2 hours practising on a model in our venue in London E106RA. We will call you to arrange a date once you sign up for the course. WILL I REQUIRE A MODEL? Yes, usually 1 model is required ARE THERE PREREQUISITES? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. CERTIFICATE You will receive an end-of-course certificate which is accredited by the cpd group and allows you to work on public PAYMENT By paying for the course you agree to our Terms and Conditions *please note, if you run out of gas because you haven't used the pen for a while or stored the pen properly we won't be able to replace it and you will have to purchase a new canister.
This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans
Master the some of the West End and Broadway’s favourite show tunes by joining our musical theatre singing courses. By attending, you can be assured to learn the correct techniques from day one and enjoy incredible singing lessons. Ideal for those who dream of being part of the show!