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Gain comprehensive knowledge of UK Employment Law with our specialized course. From recruitment to termination, explore the legal framework governing employment relationships in the UK. Whether you're an HR professional, employer, or employee, this course provides valuable insights into rights, responsibilities, and best practices. Stay compliant and protect your interests in the workplace. Enroll now to become well-versed in UK Employment Law and navigate employment matters with confidence.

Employment in the UK is a very long and complicated process. Most companies start recruiting new graduates almost a year prior to the starting date of a job. Yet many people want to work there as it is a breeding ground for new tech, innovation and multi-culture. If you want to get a clear understanding of the employment laws in the UK, you should definitely consider taking this course. Employment Law UK is a very structured course as it initially introduces you to UK employment law, types of workers and employment courts. You will also learn about laws regarding employment for foreign nationals including what happens when illegal immigrants are hired for jobs. Next, you learn about the terms of an employment including express, implied and varying terms. You will further get more information regarding employee rights, termination, discrimination, business transfers and collective rights. The course provides some useful websites in order to help job seekers and people interested in understanding UK employment laws alike. If you want to get a job in the UK be it general or law-related this course can seriously be of use. Course Highlights UK Employment Law Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed UK Employment Law Course into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 17 hours, 21 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose UK Employment Law Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? UK Employment Law Course is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our UK Employment Law Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. UK Employment Law Course - Updated Version Basics of Employment Law 00:24:00 Legal Recruitment Process 00:40:00 Employment Contracts 00:21:00 Employee Handbook 00:20:00 Disciplinary Procedure 00:21:00 National Minimum Wage & National Living Wage 00:33:00 Parental Right, Sick Pay & Pension Scheme 00:44:00 Discrimination in the Workplace 00:49:00 Health & Safety at Work 00:15:00 Dismissal, Grievances and Employment Tribunals 00:33:00 Workplace Monitoring & Data Protection 00:11:00 UK Employment Law Course - Old Version Introduction FREE 01:00:00 Immigration Requirements FREE 01:00:00 Contractual Terms 01:00:00 Rights During Employment 02:00:00 Termination of Employment 02:00:00 Discrimination 02:00:00 Business Transfers 01:00:00 Collective Rights 01:00:00 Useful Websites 00:30:00 Mock Exam Mock Exam- UK Employment Law Course 00:20:00 Final Exam Final Exam- UK Employment Law Course 00:20:00

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A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Diploma in Hospital Receptionist & Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Diploma in Hospital Receptionist & Secretary course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Diploma in Hospital Receptionist & Secretary course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Diploma in Hospital Receptionist & Secretary course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in Hospital Receptionist & Secretary Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Diploma in Hospital Receptionist & Secretary course. **Courses are included in this Diploma in Hospital Receptionist & Secretary Course Course 01: Diploma in Hospital Receptionist & Secretary Course 02: Report Writing Course Course 03: Level 4 Time Management Course ***Others Included of Diploma in Hospital Receptionist & Secretary Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Diploma in Hospital Receptionist & Secretary course] Detailed course curriculum of the Diploma in Hospital Receptionist & Secretary Course: Module 01: The National Health Service Module 02: Patient (Customer) Care Module 03: Communication Module 04: Law, Ethics and Medicine Module 05: Health & Safety in a Clinical Environment Module 06: Practical Reception Skills in General Practice Module 07: The Hospital Service Module 08: Private Medicine Module 09: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- Assessment Method After completing each module of the Diploma in Hospital Receptionist & Secretary Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Hospital Receptionist & Secretary course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Hospital Receptionist & Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Diploma in Hospital Receptionist & Secretary course because it does not require any advanced knowledge or skills. Career path After completing this Diploma in Hospital Receptionist & Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities. Certificates Certificate of completion Digital certificate - Included

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist: Medical Receptionist Course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Receptionist: Medical Receptionist Course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist: Medical Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Medical Receptionist: Medical ReceptionistCourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist: Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course. **Courses are included in this Course Course 01: Medical Receptionist - Course Course 02: Dealing With Difficult People Course 03: Communication Skills Course ***Others Included of Medical Receptionist: Medical Receptionist Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course course] Detailed course curriculum of the Medical Receptionist: Medical Receptionist Course: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine Assessment Method: Medical Receptionist After completing each module of the Medical Receptionist: Medical Receptionist Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification: Medical Receptionist: Medical Receptionist After completing the MCQ/Assignment assessment for this Medical Receptionist: Medical Receptionist Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Receptionist: Medical Receptionist This Medical Receptionist: Medical Receptionist Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Medical Receptionist: Medical Receptionist There are no specific requirements for this Medical Receptionist: Medical Receptionist Course because it does not require any advanced knowledge or skills. Career path Medical Receptionist: Medical Receptionist After completing this Medical Receptionist: Medical Receptionist Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities. Certificates Certificate of completion Digital certificate - Included

The Health and Safety at Work, etc. Act 1974 requires UK companies to focus on guaranteeing the safety of their employees. This may present specialists with the option to work as a Health and Safety Executive - HSE officer and earn an average salary of £24,999 to £56,999 annually. Why Should You Take this Workplace Health and Safety Course? 1.4 million workers in the UK are thought to be afflicted with a work-related ailment. Every year, over 72,000 injuries are reported due to the lack of health and safety monitoring at work, up to 160 workers die in workplace accidents and injuries, and millions of working days are missed as a result of work-related illnesses and injuries. The sad reality is that workplace diseases, accidents, and injuries may be prevented in practically all cases. However, workplace health and safety can only be fully optimised when every employee makes an equal contribution to the cause. Key Features This Health and Safety in the Workplace - Level 3 Course Includes: This Health and Safety Course is CPD QS Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Health and Safety in the Workplace - Level 3 Module 01: Identifying Hazards and Injuries in Manual Handling Module 02: Managing Incidents in the Workplace Module 03: Addressing Minor Injuries in the Workplace Module 04: Handling Electrical Health and Safety Module 05: Strategies for Ensuring Fire Health and Safety Module 06: Comprehensive Understanding of Fires Module 07: Emergency Response: Evacuation Procedures for Fires Module 08: Developing and Implementing Fire Plans and Safety Protocols Module 09: Risk Control and Reduction Measures Module 10: Crafting Personal Emergency Evacuation Plans (PEEP) Module 11: Emergency Protocol Communication Module 12: Navigating Health and Safety Laws in the Workplace Learning Outcomes After Completing this Health and Safety in the Workplace Course You will Able to: Identify manual handling hazards, reducing workplace injuries through proactive Health and Safety measures. Effectively manage workplace incidents, ensuring swift and organised Health and Safety response procedures. Address minor injuries promptly, applying appropriate first aid in diverse scenarios. Handle electrical incidents competently, minimising risks and ensuring personnel health and safety. Devise and implement robust fire safety strategies, emphasising preventive health and safety measures. Navigate health and safety laws adeptly, ensuring compliance and workplace well-being. Certification After completing this Health and Safety in the Workplace course, you will get a free Certificate. ________________________________________ Please Note: This is not a regulated and professional course. To get a professional qualification, you can choose: Health and Safety Management for Construction (UK) Level 3 Certificate in Occupational Health and Safety NEBOSH National Diploma in Occupational Health and Safety NEBOSH National General Certificate in Occupational Health & Safety NEBOSH, International General Certificate in Occupational Health & Safety Level 6 Diploma - Occupational Health and Safety Management Courses from the Institution of Occupational Safety and Health ProQual Level 5 NVQ Diploma in Occupational Health and Safety Practice ProQual Level 6 NVQ Diploma in Occupational Health and Safety Practice ISO 45001 Occupational Health and Safety National Examination Board in Occupational Safety and Health Level 3 NVQ Health and Safety CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Health and Safety in the Workplace - Level 3 CPD Accredited Certification Employees in all industries seeking comprehensive workplace health and safety knowledge. Supervisors and managers responsible for incident response and safety implementation. Health and safety officers aiming to enhance their regulatory understanding and compliance. Individuals aspiring to create a safer workplace environment for themselves and colleagues. Anyone seeking to deepen their knowledge of emergency response protocols in workplaces Career path Health and Safety in the Workplace - Level 3 CPD Accredited Certification Health and Safety Officer - £25K to 40K/year. Fire Safety Advisor - £30K to 45K/year. Risk Management Consultant - £35K to 50K/year. Health and Safety Manager - £40K to 60K/year. Compliance Coordinator - £25K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Why Study Operations Research 00:03:00 Scope of The Course 00:02:00 LPP - Linear Programming Problems What Are Optimization Problems 00:02:00 Mathematical formulation of LPP 00:07:00 Steps for Solving An LPP 00:02:00 LPP Formulation 00:05:00 How To Draw Graphs 00:02:00 Numerical Based On Graphical Method 00:08:00 Shortcut Slope Method 00:03:00 Binding Constraints & Special Cases 00:05:00 LPP Analytical (Simplex) Method 00:06:00 Numerical Based On Simplex Method 00:09:00 Transportation Problems What Are Transporation Problems. 00:04:00 Allocation 00:04:00 North-West Corner Rule Or DENTZY's Methods 00:04:00 Vogel's Approximation Method (VAM) 00:04:00 Numerical On Transportation Problems 00:04:00 Assignment Problems Understanding Assignment Problems 00:02:00 Hungarian Method or Flood Technique 00:04:00 Numerical On Assignment Problem 00:03:00 Solving Maximization Transportation & Assignment Problems 00:01:00 Sequencing The Appropriate Order 00:04:00 SPT - Shortest Processing Time 00:04:00 EDD - Earliest Due Date 00:03:00 N Jobs In 2 Machines 00:04:00 Numerical On N Jobs In 2 Machines 00:04:00 Queuing Theory Mathematical Study Of Queues 00:04:00 Why is Queuing Theory Important 00:02:00 Kendall Notation 00:04:00 Important Formulae 00:03:00 Numerical On Queuing Theory 00:02:00 PERT & CPM - Network Analysis Project,Activity & Event 00:02:00 Rules For Network Diagram 00:01:00 Types Of Network Diagram 00:01:00 How To Make a Network Diagram 00:02:00 Network Analysis 00:01:00 CPM - Critical Path Method 00:02:00 Computational Approach Of CPM 00:06:00 PERT - Program Evaluation Review Technique 00:03:00 Numerical On PERT Analysis 00:04:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to The Courses Introduction 00:03:00 Who We Are 00:05:00 Hardware and Software Requirements 00:02:00 Project Creation Arduino Piano Schematic using Fritzing 00:12:00 Arduino Piano Coding 00:18:00 Arduino Piano Coding 00:18:00 Download and Install Arduino Software 00:09:00 Practical 00:10:00 Automatic Medicine Reminder - Simple Version Working Principle 00:06:00 Download and Install Wiring Software 00:06:00 Circuit Design 00:07:00 Download and Install Arduino IDE 00:09:00 Coding the Simple Version 00:16:00 Automatic Medicine Reminder - Advanced Version Working Principle 00:06:00 Circuit Connection 00:12:00 Coding Advance Version 00:09:00 In Depth Coding Advanced Version LCD and Buttons Coding 00:08:00 Push buttons and EEPROM Coding 00:12:00 Push Buttons Functions Coding 00:08:00 Stop Buzzer 00:03:00 Reminder Functions 00:13:00 Start buzzer and Call Reminders 00:09:00 Design 3D Printed Enclosure Introduction 00:03:00 Download Fusion 360 00:04:00 Run Fusion 360 for the First time 00:04:00 Fusion 360 User Interface 00:12:00 Arduino UNO Enclosure Design the Outer Frame in 2d 00:05:00 Extrude and Split the Body in Half 00:04:00 Create Standing Points for the Case 00:04:00 Using Time Machine to Fix Errors and Add Fillet 00:01:00 Upper Body Holes and Chamfering Process 00:06:00 Importing Arduino UNO 3D Model 00:04:00 Creating Joints and Fixing Issues 00:09:00 Surface Cut out 00:04:00 Adding Pins Cut out and Some Art Work 00:07:00 3D Animation 00:04:00 Arduino Mega 3D Enclosure Create a Sketch for Arduino Mega 00:08:00 Creating the 3D Body for Arduino Mega 00:15:00 Add Arduino Mega 3D Model 00:13:00 Finishing the Board 00:12:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:05:00 Lean Six Sigma: An Introduction 00:02:00 DMAIC 00:03:00 The Benefits of Lean Six Sigma & the Toolkit 00:02:00 Scenario for this Course 00:02:00 Cause and Effect Introduction to Cause and Effect 00:02:00 Ishikawa Diagram 00:05:00 Ishikawa Diagram: Demonstration 00:05:00 5 Whys 00:02:00 5 Whys: Demonstration 00:03:00 Pareto Chart 00:03:00 Pareto Chart: Demonstration 00:03:00 C&E Matrix 00:03:00 C&E Matrix: Demonstration 00:05:00 Working With Ideas tools Working With Ideas Introduction 00:01:00 Brainstorming 00:06:00 Brainstorming: Demonstration 00:02:00 Affinity Diagram 00:03:00 Affinity Diagram: Demonstration 00:02:00 Multivoting 00:03:00 Multivoting: Demonstration 00:03:00 Process Mapping Tools Introduction to Process Maps 00:03:00 Swim lane 00:04:00 Swim lane: Demonstration 00:07:00 SIPOC 00:03:00 SIPOC: Demonstration 00:04:00 Value Stream Map 00:04:00 Value Stream Map: Demonstration 00:07:00 Time Value Map 00:03:00 Time Value Map: Demonstration 00:02:00 Value Add Chart 00:03:00 Value add chart: Demonstration 00:02:00 Spaghetti Diagram 00:03:00 Spaghetti Diagram: Demonstration 00:04:00 Voice of the Customer Introduction to the Voice of the Customer 00:02:00 Customer Segmentation 00:03:00 Types and Sources of Customer Data 00:05:00 Interviews 00:06:00 Point of Use Observations 00:05:00 Focus Groups 00:05:00 Surveys 00:05:00 Kano Analysis 00:03:00 Kano Analysis: Demonstration 00:03:00 Critical to Quality Tree 00:03:00 Critical to Quality Tree: Demonstration 00:02:00 Close out Close Out 00:03:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00