Name: Boost Customer Satisfaction: Join us 1 Day Training in Wokingham
Price: 595 GBP
Availability: InStock

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<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.
Target Audience:
Anybody who is interested in learning Emotional intelligence Skills
Learning Objectives:
Understand the Emotional Intelligence competency framework.
Assess and understand current Emotional Intelligence level.
Understand techniques for being highly positive and energetic.
Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
Understand the importance of high expectations and pressure and how to go through it.
Understand how to be an emotionally strong person, who can handle emotions.
Understand how to be a responsible person, who does not believe in blame/complaint.
Understand techniques to develop your emotional intelligence on the job.
Agenda:
Module One: What is Emotional Intelligence?
Self-Management
Self Awareness
Self-Regulation
Self-Motivation
Empathy
Module Two: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Three: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Seven: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Nine: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Ten: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Mangates

Basic

Emotional Intelligence (EQ)

Emotional Intelligence 1 Day Training in Reading

Emotional intelligence 1 Day Training in Reading

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Leatherhead

Everyone has what it takes to become an effective leader, but first you must learn the skills needed to succeed in a position of responsibility. Our program will help people nurture the talent within and allow managers to lead confidently.
Sometimes, working longer hours isn’t the right approach, as you risk burning out and abandoning the task at hand. Instead, effective leadership teaches you how to organise your workload, practice better time management and learn the power of delegation.
This is an 8-module programme that covers the following subjects:


1. Successful Leaders Are Made – Not Born
Building on the Base of Success
The Slight Edge
The Purpose of Leadership Development
The Definition of Success


2. Improving Results Through Better Time Management
The Value of Time
Managing Your Time
Managing the Time of Others
Maximising Time Use
The Benefits of Time Management


3. Exercising Authority Effectively
The Source of Authority
A Positive Approach to Discipline
Planning, Preparing and Preventing
Accountability
Taking Corrective Action
“Tell Me About It” Coaching Process
Handling More Serious Problems


4. The Art Of Delegation
What is Effective Delegation?
Attitudes for Delegation
Levels of Delegation
Feedback on Performance
Upward Delegation


5. Effective Communication Is A Leadership Essential
Communication Really is a ‘Two Way Street’
Communicators are Made Not Born
Understanding Yourself
What Motivates People
Attitudes for Improving Communication Skills
The True Value of Downward Communication
Overcoming Communication Barriers


6. Motivating People To Produce
Integrated Personality
Understanding Motivation
Traditional Methods of Motivation
Attitude Motivation
Using the Power of Informal Groups
Developing a Motivation Plan 


7. Preventing And Solving Problems
An Ounce of Prevention
Attitudes for Problem Prevention
Separating Organisational and Personal Problems
Productive Handling of Problems Involving People
Dealing With Irrational Behaviour


8. Developing People’s Potential
The Key to Increased Productivity
Training and Developing the Right People
The Benefits of Training and Developing People
Principles of Learning
The Development and Training Process
The Manager and the Bottom Line
 
Upcoming start dates
Choose between 2 start dates
Enquire for more information
In Company
Leatherhead
English
Start anytime
Self-Paced Online
Online
English
Outcome / Qualification etc.
Throughout the course of the program, you will be taught the importance of devoting time to high-payoff activities and how trusting colleagues with non-urgent tasks can be beneficial to your business.
The participants can expect to:
Nurture the leadership talent within
Learn how to manage their time
Understand the importance of planning and preparation
Clarify the best approach to corrective action
Learn how to handle serious person issues
Become better at delegating work
Communicate clearly with colleagues
Understand the importance of motivating staff
Learn how to lead by example
Overcome organisational and personal problems
Develop potential through training
Training Course Content
Effective Leadership Development delivered in 8 lessons
Successful leaders
Time flies
Effective authority
Personal responsibility
Essential communication
Motivating people
Solving problems
Developing potential
Why choose Leadership Management International (UK)




60 years


27 languages


2 million participants


Expenses
Contact the provider for more information about the pricing.



Leadership Management International (LMI) UK

Motivation

Leadership

Everyone has what it takes to become an effective leader, but first you must learn the skills needed to succeed in a position of responsibility. Our program will help people nurture the talent within and allow managers to lead confidently.

Sometimes, working longer hours isn’t the right approach, as you risk burning out and abandoning the task at hand. Instead, effective leadership teaches you how to organise your workload, practice better time management and learn the power of delegation.

Effective Leadership Development

Enquire for Pricing

Loughborough

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			A sales manager's role has more to do with the ability to lead, mentor, and motivate a sales team to achieve or exceed an organisation's sales goals. This programme concentrates on these skills and behaviours enhancing their existing skills to new levels through the sales management process.
			<div> 4 x 3 Hour Sessions</div>
			<div> £890.00 incl. VAT</div>
			
			
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			Want to run this event in-house? Enquire about running this event in-house 
			
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			Interested in attending? Have a suggestion about running this event near you? Register your interest now
			
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		<h3>Description</h3>
		<h4>A sales manager's role has more to do with the ability to lead, mentor, and motivate a sales team to achieve or exceed an organisation's sales goals. This programme concentrates on these skills and behaviours enhancing their existing skills to new levels through the sales management process. </h4>
<h4>Aim: To provide insight and develop the sales management skills of the participants through discussion, exercises and practice drawing out individual experiences to support the managers development </h4>
<h4>Duration: The programme is made up of 4 x 3-hour virtual modules or 2 days in person. </h4>
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £3,490  Plus VAT
 

	
		<h3>Modules/Lessons</h3>
		<h3>Programme content</h3>
<h4>Module 1</h4>
Know Yourself and Your Team
'To understand others, you must first understand yourself'.
<ul>
<li>Personal questionnaire which highlights their behaviour traits</li>
<li>What the results mean</li>
<li>How their behaviours impact results and business relationships</li>
<li>How you use these when working with your people</li>
</ul>
<h4>Module 2</h4>
Understanding individual and team motivation
<ul>
<li>Complete a Motivation Exercise and then look at</li>
<li>How the Sales Management Process can act as a motivation tool</li>
</ul>
Effective Team Meetings
<ul>
<li>Do and Don'ts of effective Team Meetings</li>
<li>Interest, Commitment, Enthusiasm - ICE in Team Meetings</li>
<li>Providing focus and gaining commitment</li>
<li>A great Agenda</li>
</ul>
<h4>Module 3</h4>
Positive Performance Management
<ul>
<li>Refresh on the role of a Sales manager</li>
<li>Meeting the Account Manager, why, how often, where, what discussed</li>
<li>Account Manager ownership and responsibility</li>
<li>How to identify performance gaps and skills gaps</li>
<li>How to identify team and individual issues and providing the focus needed to overcome these</li>
<li>How to gain commitment and following through in business reviews meetings</li>
<li>How to motivate the individuals in Business Review Meeting</li>
<li>Having difficult conversations and deal with difficult situations </li>
</ul>
<h4>Module 4</h4>
Performance Coaching
<ul>
<li>Links to the previous session</li>
<li>Coaching Styles</li>
<li>Provides the coaching tool for use in Performance Coaching discussions</li>
<li>Consultative Questioning to ensure Account Manager ownership</li>
<li>Live demonstration</li>
<li>Practice the skills</li>
</ul>

A sales manager's role has more to do with the ability to lead, mentor, and motivate a sales team to achieve or exceed an organisation's sales goals. This programme concentrates on these skills and behaviours enhancing their existing skills to new levels through the sales management process.
4 x 3 Hour Sessions £890.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

A sales manager's role has more to do with the ability to lead, mentor, and motivate a sales team to achieve or exceed an organisation's sales goals. This programme concentrates on these skills and behaviours enhancing their existing skills to new levels through the sales management process.
Aim: To provide insight and develop the sales management skills of the participants through discussion, exercises and practice drawing out individual experiences to support the managers development
Duration: The programme is made up of 4 x 3-hour virtual modules or 2 days in person.
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £3,490 Plus VAT
 

Modules/Lessons

Programme content
Module 1
Know Yourself and Your Team
'To understand others, you must first understand yourself'.
Personal questionnaire which highlights their behaviour traits
What the results mean
How their behaviours impact results and business relationships
How you use these when working with your people
Module 2
Understanding individual and team motivation
Complete a Motivation Exercise and then look at
How the Sales Management Process can act as a motivation tool
Effective Team Meetings
Do and Don'ts of effective Team Meetings
Interest, Commitment, Enthusiasm - ICE in Team Meetings
Providing focus and gaining commitment
A great Agenda
Module 3
Positive Performance Management
Refresh on the role of a Sales manager
Meeting the Account Manager, why, how often, where, what discussed
Account Manager ownership and responsibility
How to identify performance gaps and skills gaps
How to identify team and individual issues and providing the focus needed to overcome these
How to gain commitment and following through in business reviews meetings
How to motivate the individuals in Business Review Meeting
Having difficult conversations and deal with difficult situations
Module 4
Performance Coaching
Links to the previous session
Coaching Styles
Provides the coaching tool for use in Performance Coaching discussions
Consultative Questioning to ensure Account Manager ownership
Live demonstration
Practice the skills
 


Mpi Learning - Professional Learning And Development Provider

A sales manager's role has more to do with the ability to lead, mentor, and motivate a sales team to achieve or exceed an organisation's sales goals. This programme concentrates on these skills and behaviours enhancing their existing skills to new levels through the sales management process.

Sales Management

General Admission

Windsor Town

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Windsor Town





























































































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Windsor Town

Building Better Careers with Soft Skills: 1-Day Workshop in Windsor Town

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Windsor Town

Boost Customer Satisfaction: Join us 1 Day Training in Windsor Town

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Windsor Town

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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<h3 style="color: rgb(14, 14, 14); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(14, 14, 14);">Read and discuss this lovely romance, telling the story of a woman torn between love and duty, between Ireland and America&nbsp;</h3><h4 style="color: rgb(14, 14, 14); box-sizing: border-box;" fr-original-style=" color: rgb(14, 14, 14);">Highlights</h4><ul style="color: rgb(14, 14, 14); box-sizing: border-box;" fr-original-style=" color: rgb(14, 14, 14);"><li fr-original-style="" style="box-sizing: border-box;">Join this book club&nbsp;and gain&nbsp;extra motivation to read in English</li><li fr-original-style="" style="box-sizing: border-box;">6 hours of live classes to help you develop fluent speaking in English</li><li fr-original-style="" style="box-sizing: border-box;">Read &amp; discuss this charming story&nbsp;of home, of migration to America, of life changing decisions&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Be corrected by an expert English teacher&nbsp;to remove errors and mistakes</li></ul>Practise and&nbsp;develop your English&nbsp;online in this 6 week English book club course using Brooklyn by Colm T&oacute;ib&iacute;n. &nbsp;Each week you&nbsp;read&nbsp;some chapters,&nbsp;discuss&nbsp;them in class and&nbsp;improve&nbsp;specific areas of vocabulary or grammar while also&nbsp;examining&nbsp;literary aspects of the novel. &nbsp;Personalised feedback&nbsp;improves&nbsp;your grammar, vocabulary and pronunciation.<h4 style="color: rgb(14, 14, 14); box-sizing: border-box;" fr-original-style=" color: rgb(14, 14, 14);">The Book Club book</h4><div style="color: rgb(14, 14, 14); box-sizing: border-box;" fr-original-style=" color: rgb(14, 14, 14);">This is a lovely, quiet sort of book about a small town girl getting a chance to change her life. &nbsp;Ireland in the early 1950s is difficult, and for Eilis Lacey, as for other Irish girls, opportunities are limited. So when she gets a chance to emigrate to New York, she has to go. This is a story of love and of duty. &nbsp;It&#39;s a powerful portrait of a woman making decisions that will shape her whole life, told in a simple, elegant style. &nbsp;&nbsp;With this elating and humane novel, Colm T&oacute;ib&iacute;n has produced a masterwork ―&nbsp;Sunday Times The most compelling and moving portrait of a young woman I have read in a long time -- Zo&euml; Heller ―&nbsp;Guardian, Books of the Year Suffused with humane depth, funny, affecting, deftly plotted ... a novel of magnificent accomplishment -- Peter Kemp ―&nbsp;Sunday Times, Novel of the Year</div><div style="color: rgb(14, 14, 14); box-sizing: border-box;" fr-original-style=" color: rgb(14, 14, 14);"></div><div style="color: rgb(14, 14, 14); box-sizing: border-box;" fr-original-style=" color: rgb(14, 14, 14);">Geoff says:<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">"Colm T&oacute;ib&iacute;n is one of the great Irish modern writers. &nbsp;Brooklyn, set in Colm T&oacute;ib&iacute;n&#39;s home town,&nbsp;was the winner of the Costa Novel Award, and has been made into a much loved film starring&nbsp;Saoirse Ronan - but as usual the book is better!"</blockquote></div>

Read and discuss this beautiful story of friendship, love and truth set in London, Tuscany and Florence
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Discuss this novel of beauty, love and art over 4 decades 
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this 7 week advanced English book club course reading and discussing Still Life by Sarah Winman. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club book
In Italy in 1944 two strangers meet in a Tuscan villa. Ulysses Temper is a young British soldier, Evelyn Skinner a free-thinking independent-minded 64-year-old art historian, come to rescue paintings from the war and relive her memories. This chance meeting with Evelyn will transform Ulysses’ life – and everyone who knows him.
‘THE most beautiful book … it will stay with me a long time’ SARA COX, BBC TWO’S BETWEEN THE COVERS
Geoff says:
"This is a lovely novel, with references to the great writer EM Forster and his masterpiece "A Room With A View". Much loved by readers, the characters of this novel stay with you for a long time." 


Book Club School

English Language Teaching

English Speaking

English Literature

English

ESOL (English for Speakers of Other Languages)

Still Life - Tuesdays from 14th January

Read and discuss this modern retelling of The Iliad by award winning writer Madeline Miller
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Discuss this modern retelling and develop your cultural knowledge 
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this 7 week advanced English book club course reading and discussing the modern best-selling novel The Song of Achilles by award winning writer Madeline Miller. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club book
A gripping tale of love, ambition and immortal fame. This book was the winner of the Orange Women's Prize for Fiction and has sold over 1.5 million copies worldwide. It retells the story of The Iliad for modern times. The young prince Patroclus is exiled to the court of King Peleus, and is befriended by his son, Achilles. As the young men learn of war and medicine, their bond deepens, in spite of Achilles's mother Thetis. But when news reaches them that Helen of Sparta has been kidnapped, Achilles must fulfill his destiny and go to war in far off Troy. Not knowing what will become of them Patroclus accompanies him, and the years that follow test everything they value.

'Captivating' DONNA TARTT
'I loved it' J K ROWLING
'Ravishingly vivid' EMMA DONOGHUE 
Geoff says:
"Modern day retellings of the stories from the classical Greeks have become very popular over the last decade - and this is the book that started the trend!" 


The Song of Achilles - Tuesdays from 14th January

Read and discuss these two gripping stories of race, identity and sexuality 
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Read and discuss these important novels about race, identity and sexuality 
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this advanced course featuring Passing (1928) and Giovanni's Room (1956). Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club books
Passing by Nella Larsen: Clare Kendry "passes" as a white woman. She is married to a white man who is unaware of her African-American heritage. On meeting her childhood friend Irene, both women examine and reassess their marriages, confronting their past lies & fears for the future. Nella Larsen's intense, gripping story & insight into identity established her as a key author of America's Harlem Renaissance.

Giovanni's Room by James Baldwin: David, a young American in 1950s Paris, plans to get married. However, while waiting for his fiancée to return from holiday, he meets Giovanni, a handsome Italian barman, starting a passionate affair. Tortured by his sexual identity, he has to decide who he is and who to spend his life with.
'Audacious... remarkable... elegant and courageous' Caryl Phillips
'Gorgeous, fearless, tempered by dark knowledge and pain ... the greatest American prose stylist of his generation' Colm Tóibín

Geoff says:
"These two short novels are both important contributions to literature by black writers. Passing (1929) established Nella Larson as one of the most important black female novelists in American history. Recently made into a Netflix film, Passing is the second and last of Larson's novels, and considered a classic work. She was a pioneer in writing about sexuality, race and the secret suffering of women. James Baldwin's powerful and controversial second novel is his most sustained treatment of sexuality, and a classic of gay literature."


Giovanni's Room & Passing - Tuesdays from 14th January

Read and discuss this witty, best-selling murder mystery - clever and compelling 
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Read this amusing book to develop your understanding of colloquial English
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this 7 week English book club course using the Richard Osman's new series after The Thursday Murder Club, We Solve Murders. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club book
This is the first in a new series for detective duo Steve and Amy Wheeler. Steve is happily retired and likes his routines: the pub quiz, sitting outside, his cat. His past was full of adventure, but now he likes a quiet life. His daughter-in-law Amy, however, loves adrenaline. She's a private security officer, protecting a world-famous author Rosie D’Antonio on a remote island. It should be a simple job, until there's a murder, a lot of money and someone trying to kill Amy. 
This thriller is filled with action, amusing lines and warmth. And you need to work out "whodunnit" - who committed the crime!
'The thing that shines through in Osman’s writing is that he really likes people and revels in all their foibles and eccentricities. All of which makes for a delightful read' THE OBSERVER
Geoff says:
"Richard Osman is the famous author of the best-selling Thursday Murder Club series. This new book has broken all records as the best-selling adult hardback fiction book in the UK. It is full of action, yet witty, with interesting characters, and full of British English idioms and colloquialisms - great for improving your knowledge of how English is actually spoken!"


We Solve Murders - Wednesdays from 15th January

Read and discuss this novel of what it is to be human 
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Read this contemporary novel and discuss love, emotional intelligence and humanity 
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this course featuring Matt Haig's The Humans. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club book
From the writer of The Midnight Library and How to Stop Time comes The Humans - a funny novel about alien abduction, mathematics, and what it is to be human. It combines hilarious moments with thought-provoking insights into how we interact.

Maths professor Andrew Martin, is dead. His body is now taken over by an alien, who discovers that the professor wasn't very nice. The alien finds himself learning more about the professor, his family, and “the humans”. When he starts to feel for his own wife and son - who have no clue he’s not the real Andrew- the alien has a decision to make - complete his mission or abandon it and start a new life with the humans.
Geoff says:
"I laughed out loud reading this - but it also addresses serious themes. It shines a light on what it means to be human, and gaining emotional intelligence." 


The Humans - Wednesdays from 15th January

Read and discuss the Queen of Crime - Agatha Christie! 
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Study this classic detective story and work out the clues by understanding the text
Be corrected by an expert English teacher to remove errors and mistakes
Learn English online using this great story from Agatha Christie - the most widely published author of all time and in any language. This is an 7 week online Zoom course with an expert English teacher from the UK.
The Book Club book
In Death on the Nile Poirot finds himself in the middle of a confusing murder while on holiday in Egypt. What reason would anyone have to murder the beautiful victim? And will they kill again? With an intricate plot, this is one of Agatha Christie's finest murder mysteries.
Geoff says:
"Agatha Christie is known as the Queen of Crime. She is the best-selling novelist of all time, writing 66 detective novels and 14 short story collections. This one stars her much loved detective, Hercule Poirot."


Agatha Christie - Death on the Nile - Wednesdays from 15th January

Read and discuss Jane Austen's first published work, 250 years after her death! 
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Study this classic novel and increase your knowledge of British culture
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this 7 week advanced course using this classic novel by one of the greatest British writers - Jane Austen. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club book
Jane Austen's Sense and Sensibility is a subtle and intelligent story of secrets and lies, and wonderfully shows a world where fixed social rules meet the feelings of the heart. Two very different sisters find themselves in a new world when their father dies. Marianne, wild and emotional, falls dangerously in love, while Elinor suffers heartbreak but hides what she really feels, even from her closest friends and family.
Geoff says:
"I chose this book because it is beautifully written. Jane Austen really understood human nature and delightfully describes characters and human situations."


Sense and Sensibility - Thursdays from 16th January

We Solve Murders - Thursdays from 16th January

Read and discuss this global best-selling satirical & entertaining thriller set in the publishing industry
Highlights
Join this book club and gain extra motivation to read in English
7 hours of live classes to help you develop fluent speaking in English
Read this thriller set in the publishing industry to discuss questions of diversity, racism, and cultural appropriation 
Be corrected by an expert English teacher to remove errors and mistakes
Practise and develop your English online in this 7 week English book club course using Yellowface by R.F. Kuang. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation.
The Book Club book
Author Athena Liu is a literary phenomenon while her friend June Hayward is a literally nobody, and is jealous. So when Athena dies in a freak accident, June sees nothing too wrong in stealing her unpublished work and publishing it herself under the name Juniper Song. When questions start to be asked, what will June do to protect her new-found success...? 

Yellowface raises interesting contemporary questions of diversity, racism, and cultural appropriation, while being gripping and highly readable.

‘Ingenious, astute, hugely entertaining’ David Nicholls
‘Hard to put down. Harder to forget’ Stephen King
Geoff says:
"It's funny that this book has been a publishing sensation - given that it satirizes the book publishing industry! It was Amazon book of the year, and the Fiction Book of the Year 2024 at the British Book Awards."


Yellowface - Thursdays from 16th January

Belfast

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">This qualification is suitable for learners holding a Level 2 qualification in Gym Instruction or equivalent who wish to progress to a career as a professional Personal Trainer on an employed or self-employed basis.This qualification is mapped directly to:The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.Qualification Structure:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 1 &ndash; Applied anatomy and physiology</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 2 &ndash; Promoting wellness through client motivation and interaction</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 3 &ndash; Bespoke exercise programme design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 4 &ndash; Customised exercise programme instruction and communication techniques</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 5 &ndash; Nutrition to support physical activity</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 6 &ndash; Business acumen for a successful Personal Training Practice</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">Entry Requirements:</div>The learner should hold Certificate in Gym instructing or equivalent. The qualification is aimed at learners aged 16 and over.If you DO NOT have a Gym Instructing qualification then please follow our&nbsp;<a href="https://platinumtraininginstitute.com/Personal-Trainer-Course/pti-diploma/" target="_blank" rel="noopener" style="color: rgb(255, 118, 80); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 118, 80);">PTI Diploma in Personal Training</a><div fr-original-style="" style="box-sizing: border-box;"> </div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Assessments:</div>Learner Assessment RecordAssessment WorkbookMultiple Choice Theory paper (external)Practical examinationPortfolio of evidence <div itemprop="text" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Add Ons:</div>If you choose the Gold or Platinum Course you will receive the following:NASM Certified Nutrition Coach (CNC) -&nbsp;*Platinum OnlyNASM Behaviour Change Science: Help Clients Stick with their ProgrammeNASM Speed Agility and Quickness TrainingNASM Navigating DietsNASM Anatomy of a Research paper: How to Read beyond the Abstract</div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"> </div>

This qualification is suitable for learners holding a Level 2 qualification in Gym Instruction or equivalent who wish to progress to a career as a professional Personal Trainer on an employed or self-employed basis.
This qualification is mapped directly to:
The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.
Qualification Structure:
Unit 1 – Applied anatomy and physiology
Unit 2 – Promoting wellness through client motivation and interaction
Unit 3 – Bespoke exercise programme design
Unit 4 – Customised exercise programme instruction and communication
techniques
Unit 5 – Nutrition to support physical activity
Unit 6 – Business acumen for a successful Personal Training Practice
Entry Requirements:
The learner should hold Certificate in Gym instructing or equivalent. The qualification is aimed at learners aged 16 and over.
If you DO NOT have a Gym Instructing qualification then please follow our PTI Diploma in Personal Training
Assessments:
Learner Assessment Record
Assessment Workbook
Multiple Choice Theory paper (external)
Practical examination
Portfolio of evidence


Add Ons:
If you choose the Gold or Platinum Course you will receive the following:
NASM Certified Nutrition Coach (CNC) - *Platinum Only
NASM Behaviour Change Science: Help Clients Stick with their Programme
NASM Speed Agility and Quickness Training
NASM Navigating Diets
NASM Anatomy of a Research paper: How to Read beyond the Abstract

Platinum Training Institute

This qualification is suitable for learners holding a Level 2 qualification in Gym Instruction or equivalent who wish to progress to a career as a professional Personal Trainer on an employed or self-employed basis.

This qualification is mapped directly to:

The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.

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