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111 Motivation courses in Cardiff
Professional Customer Care
By Dickson Training Ltd
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
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Quarterly Mental health First Aider Facilitated Forum
By Mindmaps Wellbeing
Providing Guidance & Support for MHFAiders: giving reassurance they are not alone. Our MHFAider guidance & support forums are tailored to provide MHFAiders with the clarity they need to excel in their role. We believe it's important to offer a safe space for MHFAiders to discuss their role, while staying up to date with the latest best practices and information. Mental Health First-Aiders and Champions forum for open discussions, guidance, support, and focus topic learning with a registered Mental Health Nurse.
Motivation Mastery
By Lead Academy
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get the introduction and knowledge of motivation to gain expertise in it. Discover the powerful ways of using motivation. Learn to eliminate the de-motivating thoughts from your life. Learn to stay motivated in your personal life. Recognise the source of all motivation. Learn various motivational strategies and techniques. Explore the ways of staying motivated. Learn to draw positivity to your life. Discover the secrets of motivation. Why Motivation Mastery Course right for you? This online motivation mastery course is best suited for anyone seeking some motivation in their life to motivation mastery. This popular online course will render you a comprehensive understanding of the skills required to stay motivated in life. This extensive online course will help you recognise and learn various strategies to obtain motivation and attain success in life. You will also get to clear various misconceptions about motivation with this course. You will understand what de-motivation is and how to turn it into inspiration by taking this flexible online course. By the end of this course, you will understand the complete concept of motivation and learn to stay positive and motivated in life. You will also learn to enhance your spirit of life by practising this self-helped online course. Motivation Mastery Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction What is Motivation Motivational Skills The Mind Game of Motivation What is De-<otivation Motivation in Your Personal Life Motivational Strategies Mastering Your Mistakes Misconceptions About Motivation How to Keep Motivated Motivation - Hero & Villain Conclusion Conclusion Who should take this course? This online motivation mastery course is perfect for anyone who aspires to motivation mastery or those who are willing to accelerate their career in the field of personality development. This comprehensive online course is also ideal for those who desire to strengthen their understanding of motivation and are willing to gain expertise in the same field. Entry Requirements There are no academic entry requirements for this motivation mastery course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This motivation mastery course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Employee Motivation
By OnlineCoursesLearning.com
Employee Motivation Certification Employee motivation is pivotal to a company's success. Workers who enjoy their jobs are more productive and more willing to put in extra effort and take fewer sick days. A motivated workforce contributes to a positive company culture, which in turn attracts talented employees and reduces turnover. This course provides an introduction to the mechanics of employee motivation, the factors that encourage people to give their best at work, and how to increase worker motivation. You will learn two theories of motivation and how they can be translated into everyday management practice. You Will Learn: Why organisations must take the issue of employee motivation seriously and how motivation can be understood using the ERG and Goal Setting models. How these theories can help us understand what really motivates employees and how managers can put these insights into practice. How to show appreciation to your employees and why traditional recognition schemes may not be effective. How and why employee involvement boosts motivation and the merits of the Tell, Sell, Consult and Join model as a decision-making framework. How to promote an enjoyable, inspiring and inclusive work environment that encourages a healthy work-life balance. Benefits Of Taking This Course You will develop a general understanding of employee motivation, which is invaluable if you work in a management position. You will be able to help disengaged employees regain their motivation, thus improving company performance. You will be able to prevent absenteeism and high turnover by promoting a healthy workplace environment. You will be able to make practical recommendations regarding employee motivation at all levels of your organisation. You will learn how to collaborate with employees to improve workplace processes and policies in a way that enhances everyone's job satisfaction.
Daily Motivation Hacks: The 50-minute Motivation Guide
By iStudy UK
Description Would you like to learn the best motivation hacks so you will never lack motivation again during your day? In this sort and intense course, I reveal the most effective ways to unleash your motivation on command. You'll learn how to be motivated when you wake up even if you don't feel like it, how to take action if you don't feel motivated, how to unleash your motivation at night, the most effective motivation hacks, how to master your self-talk and so much more. You should take this course if you want to master your motivation in under 50 minutes. If you want to kill procrastination, if you want to feel more alive and have more energy. Go ahead, enroll in this course. What you'll learn : Understand the keys to lasting motivation How to be motivated when you wake up How to motivate yourself to take action during the day How to activate your motivation colour to take action How to be motivated at night How to use hacks to unleash your motivation on command Requirements : A willingness to apply the motivation techniques Who is the target audience? If you would like to have more motivation during the day If you procrastinate a lot and would like to find the drive to get things done If you often lack motivation and would like to discover the secrets to lasting motivation Introduction What You Will Learn In This Course FREE 00:02:00 What Is Motivation? FREE 00:01:00 Kill Procrastination & Master Your Motivation In Under 40 Minutes Morning Motivation: How To Be Motivated Everyday Even If You Don't Feel Like It 00:10:00 How To be Motivated To Take Any Action During The Day 00:06:00 Motivation Secrets:Master Your State, Master Your Posture, Master Your Self-talk 00:06:00 Your Motivation Colour 00:07:00 Motivation Hacks For More Motivation 00:06:00 Evening Power Questions To Unleash Your Motivation 00:05:00
Motivation Mastery: Discover The Secrets Of Motivation
By Study Plex
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:01:00 What Is Motivation 00:09:00 Motivational Skills The Mind Game Of Motivation 00:08:00 What Is De-Motivation 00:08:00 Motivation In Your Personal Life 00:05:00 Motivational Strategies Mastering Your Mistakes 00:08:00 Misconceptions About Motivation 00:07:00 How To Keep Motivated 00:07:00 Motivation - Hero & Villain 00:08:00 Conclusion Conclusion 00:01:00 Obtain Your Certificate Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
