10163 MOT courses

Diploma in Leadership is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Diploma in Leadership and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Section What This Course Is All About 00:04:00 Introduction to the problem 00:05:00 The Link Between Leadership and Customer Satisfaction 00:05:00 Who Put YOU In Charge? 00:06:00 What Does a Leader Actually Do? 00:03:00 Leader or Manager? 00:05:00 Followers Want Many Things But It All Boils Down To This 00:05:00 I.I.I.I.I. Understand You! 00:04:00 The 6 C's Introduction to the Six C's - Plus a description of the1st C - Competence 00:05:00 The 2nd C - Consistency 00:05:00 The 3rd C - Completion 00:03:00 The 4th C - Confidence 00:05:00 The 5th and 6th C's - Camaraderie and Commitment 00:06:00 The 'Fails' of leadership Introduction to the 'Fails' 00:02:00 Failure of Purpose 00:05:00 Failure to Meet Individuals Regularly 00:05:00 Failure to Close the Loop 00:05:00 Failure to Elicit Challenge 00:04:00 Failure to Provide Specific Feedback 00:05:00 Failure to Thank 00:03:00 Failure to Be Visible 00:04:00 Overriding Factors Consistency not intensity 00:06:00 The Most Important Question a Leader Can Ask 00:05:00

Forensic Science is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Forensic Science and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Interventions to reduce risk of re-offending 00:07:00 History of development of Forensic Psychology 00:06:00 Research Methods in Forensic Psychology Research Design and Methodology 00:12:00 Critical evaluation of psychological research 00:09:00 Theories of Offending Introduction to theories of offending 00:06:00 Theories of sexual offending 00:08:00 Theories of violent offending 00:08:00 Theories of fire-setting behaviour 00:08:00 Personal Attributes of Offenders Personal characteristics of offenders 00:06:00 Personality disordered offenders 00:06:00 Psychopathic offenders 00:07:00 Mental Illness and offending 00:07:00 Forensic Psychology in Police Investigations An Introduction to Offender Profiling 00:05:00 Approaches to Offender Profiling 00:05:00 The Effectiveness of Offender Profiling 00:06:00 Forensic Psychology in the Courtroom Eye-witness testimony 00:07:00 Expert witness testimony 00:04:00 Attitudes towards victims 00:06:00 Forensic Psychology in Practice 'What works' literature in reducing re-offending 00:06:00 Incident management (Crisis Negotiation) 00:08:00 Introduction: About the Course and the Tutor 00:03:00 Resources Resources - Forensic Science 00:20:00

Drawing Fundamentals is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Drawing Fundamentals and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 5 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction 00:03:00 Materials 00:08:00 Perspective What is a Horizone Line 00:11:00 One Point Perspective of a Cube 00:10:00 Two Point Perspective of a Cube 00:12:00 Perspective of a Cylinder 00:17:00 How to draw a Perfect Sphere 00:09:00 Shading Shading a Sphere 00:22:00 Shading a Cylinder 00:19:00 Shading a Cube 00:13:00 Measuring How to Measure 00:07:00 Still Life Drawing Compostion and placement 00:09:00 Finding the perspective and drawing the box 00:18:00 Constructing the Cup 00:22:00 Drawing the Drapes 00:05:00 Shading - Part 1 00:14:00 Shading - Part 2 00:19:00 Shading - Part 3 00:22:00 Drawing a Portrait Drawing a Face - Part 1. Construction 00:21:00 Drawing a Face - Part 2. Refining the features 00:10:00 Drawing a Face - Part 3. Shading 00:18:00 Drawing a Face - Part 4. Final touches 00:12:00 Drawing a Tree Drawing a Tree 00:16:00 Resources Resources - Drawing Fundamentals 00:00:00

Media and Journalism is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Media and Journalism and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 8 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction and Principles of Journalism Introduction and Principles of Journalism 00:18:00 Module 02: History and Development of Journalism History and Development of Journalism 00:20:00 Module 03: Interviewing Interviewing 00:35:00 Module 04: Newspaper Journalism Newspaper Journalism 00:30:00 Module 05: News Writing, Production and Reporting News Writing, Production and Reporting 00:20:00 Module 06: Television Journalism Television Journalism 00:37:00 Module 07: Radio Journalism Radio Journalism 00:37:00 Module 08: Media Regulatory Bodies Media Regulatory Bodies 00:31:00 Module 09: Writing Skills for Journalists Writing Skills for Journalist 00:41:00 Module 10: Journalism law Journalism law 00:35:00 Module 11: Defamation Defamation 00:20:00 Module 12: Journalism Ethics Journalism Ethics 00:17:00 Module 13: Health and Safety for Journalists Health and Safety for Journalists 00:38:00 Module 14: Niche Journalism Niche Journalism 00:24:00 Module 15: Tips on Writing a Good Feature Story Tips on Writing a Good Feature Story 00:32:00 Module 16: Online and Freelance Journalism Online and Freelance Journalism 00:16:00 Module 17: Becoming a Journalist Becoming a Journalist 00:29:00

Overview QuickBooks for Self-Employed Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this QuickBooks for Self-Employed Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction to QuickBooks Self-Employed Who Can Benefit From QuickBooks Self-Employed 00:04:00 What QuickBooks Self-Employed Can Do For You 00:02:00 Advantages of QuickBooks Self-Employed 00:04:00 Disadvantages of QuickBooks Self-Employed 00:03:00 Comparison between QuickBooks Self-Employed and QuickBooks Online Simple Start 00:04:00 Section 02: How to Set Up Your QuickBooks Self-Employed Account Tax Profile 00:03:00 Vehicle Info 00:02:00 Health Insurance Info 00:02:00 Section 03: Bank and Invoicing Bank Account 00:03:00 Create an Invoice 00:04:00 Manage an Invoice 00:02:00 Expense Receipts 00:04:00 Section 04: Transactions How to Add Transactions 00:02:00 How to Import Transaction Manually 00:02:00 How to Treat Duplicate Transactions 00:02:00 How to Export Transactions 00:01:00 Section 05: Categorization Categorization 00:02:00 Income and Expense Categories 00:02:00 Transfers 00:03:00 Rules 00:02:00 Split a Transaction 00:02:00 Miles Driven 00:02:00 Section 06: Basic Reports Profit And Loss Report 00:02:00 Tax Summary 00:03:00

Overview Mental Health Care - MCA & DOLS is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Mental Health Care - MCA & DOLS and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 04 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training: Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01 : The Mental Capacity Act The Mental Capacity Act 00:17:00 Module 02 : Assessment of Mental Capacity Assessment of Mental Capacity 00:14:00 Module 03 : Best Interest Decision Making Best Interest Decision Making 00:24:00 Module 04 : Advocacy and Advance Planning Advocacy and Advance Planning 00:17:00 Module 05 : Providing Care or Treatment to People Who Lack Capacity Providing Care or Treatment to People Who Lack Capacity 00:16:00 Module 06 : Confidentiality and Record Keeping Confidentiality and Record Keeping 00:12:00 Module 07 : Public Bodies and Services Created by MCA Act 2005 Public Bodies and Services Created by MCA Act 2005 00:10:00 Module 08 : Interface with Legislation, Policy and Procedures Interface with Legislation, Policy and Procedures 00:16:00 Module 09 : DOLS to LPS DOLS to LPS 00:25:00 Module 10 : Authorised Deprivation Authorised Deprivation 00:21:00 Module 11 : Legal Background to DOLS Legal Background to DOLS 00:16:00 Module 12 : The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic 00:19:00 Module 13 : Liberty Protection Safeguards (LPS) Liberty Protection Safeguards (LPS) 00:25:00

Workplace Professionalism Diploma is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Workplace Professionalism Diploma and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Positioning Yourself as a Professional Attitude in the Workplace 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:06:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office 00:18:00 Mock Exam Mock Exam - Workplace Professionalism Diploma 00:20:00 Final Exam Final Exam - Workplace Professionalism Diploma 00:20:00

Security Management Course In 2023, UK businesses faced over £37 billion in fraud losses, while cyberattacks rose by 40%. The world feels more uncertain than ever, and this is the best time to gain some solid skills with our Security Management course.  At the beginning of the course, you will gain insights into the core principles of security, from safeguarding individuals to defending nation-states. This Security Management course will teach you about organizational security management and its critical concepts like key customers, span of control, and unity of command. You will also get a clear idea about the roles and responsibilities of a security specialist in this course. Besides, you will learn the difference between corporate and company security, understanding the unique challenges and strategies associated with each. As cyber threats loom larger than ever, our Security Management course will teach you strategies for improving cyber security and enhancing your organization's resilience against potential breaches. Moreover, this course will educate about security risk analysis & risk reduction and physical & information security protection. Furthermore, this Security Management course provides you with an in-depth understanding of business resilience and crisis management functions, learning to navigate and respond to crises effectively. Here, you will learn the ins and outs of cyber security functions, common types of fraud, and fraud prevention strategies. Finally, this course sheds light on laws and regulations to ensure law comes to chance. After completing the course, you can foster a good relationship with law enforcement for better business security management. Don't wait for the next data breach or national crisis. Enrol today and become the security expert you were meant to be. Invest in your future; invest in security. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Security Management Introduction to Security Management 00:35:00 Module 02: Organisational Security Management Organisational Security Management 00:28:00 Module 03: Security Risk Analysis and Risk Reduction Security Risk Analysis and Risk Reduction 00:27:00 Module 04: Physical and Information Security Protection Physical and Information Security Protection 00:38:00 Module 05: Business Resilience and Crisis Management Business Resilience and Crisis Management 00:19:00 Module 06: Cyber Security and Fraud Prevention Cyber Security and Fraud Prevention 00:27:00 Module 07: Security Investigations and Threat Awareness Security Investigations and Threat Awareness 00:26:00 Module 08: Laws and Regulations Laws and Regulations 00:31:00

COVID-19: Psychological First Aid is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this COVID-19: Psychological First Aid and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to COVID-19: A Psychological First Aid Introduction to COVID-19 A Psychological First Aid 00:32:00 Module 02: Psychological Consequences Human Faced Due to COVID-19 Psychological Consequences Human Faced Due to COVID-19 00:33:00 Module 03: An Overview of the Impact of Quarantine on People during COVID-19 An Overview of the Impact of Quarantine on People during COVID-19 00:33:00 Module 04: Impacts of COVID-19 on Children's Mental Health Impacts of COVID-19 on Children's Mental Health 00:24:00 Module 05: Impacts of COVID-19 Contributing to Young Generation's Mental Health Impacts of COVID-19 Contributing to Young Generation's Mental Health 00:14:00 Module 06: Impacts on Older Generations Impacts on Older Generations 00:15:00 Module 07: Psychological Aids to be Taken regarding the Impacts on Children Psychological Aids to Be Taken Regarding the Impacts on Children 00:28:00 Module 08: Coping Mechanism for Stress during COVID-19 Coping Mechanism for Stress During COVID-19 00:21:00 Module 09: Psychological First Aid in COVID-19 Outbreak PFA in COVID-19 Outbreak 00:54:00 Module 10: Remote Psychological First Aid Options Remote Psychological First Aid Options 00:36:00 Module 11: Psychological Aid Instructions by WHO on Dealing Mental Health Issues Caused by The Pandemic Instructions by WHO on Dealing Mental Health Issues Caused by The Pandemic 00:24:00

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00