The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
This course is complete training for someone who wants to join the security world and get familiar with most of the practices/risks and different areas, where they can invest to become experts. It covers both the 'admin' side of how to develop the processes and program around it as well as an insight into the technical aspects.
Learn to build a custom object-oriented PHP MVC framework and application
In this practical, hands-on course, you'll learn how to use R for effective data analysis and visualization and how to make use of that data in a practical manner. You will learn how to install and configure software necessary for a statistical programming environment and describe generic programming language concepts as they are implemented in a high-level statistical language.
Bring Your Data To Life | Designed by Industry Specialist | Level 7 | QLS Endorsed Diploma | Certificate Included
Demystify the intricate world of risk models. Explore the Black-Scholes framework, delve into various models, analyze assumptions and limitations, and confront paradoxes like Ellsberg and Black Swan events. Master mathematical tools for risk assessment and discover the essentials of Downside Risk Factor Analysis (DFA). After the successful completion of the course, you will be able to learn about the following, Understand the concept of the Black-Scholes model. Identify and describe the assumptions underlying the Black-Scholes-Merton model. Recognize and compare various risk models used in finance. Explain the concept of the Ellsberg paradox and its implications. Analyze different examples of black swan events and their impact on financial markets. Describe the mathematical models commonly used in risk assessment. Identify and explain the elements of the Dynamic Financial Analysis (DFA) framework. This course provides a deep dive into risk assessment methodologies, focusing on key models and theoretical frameworks used in financial analysis. Participants will explore foundational concepts such as the Black-Scholes model, examine assumptions guiding risk assessment, and analyze various mathematical models and their application in evaluating risk. Through case studies and practical examples, learners will gain insights into real-world risk scenarios and develop a nuanced understanding of risk management strategies. Our Risk Models Assessment course offers in-depth exploration of key risk assessment models and methodologies, equipping participants with the knowledge and skills needed to navigate complex financial landscapes. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding The Risk Models Self-paced pre-recorded learning content on this topic. Understanding the Risk Models Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Risk Analyst Financial Risk Manager Quantitative Analyst Investment Strategist Risk Management Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Strategic Thinking and Decision Making: On-Demand The goal of this course is to provide you with the building blocks and the motivation to develop the critical skill of strategic thinking. The participants will consider a four-part model that distinguishes strategic thinking from strategic planning and managing. With that understanding, you will investigate the critical components of strategic thinking and how to apply it effectively. What You Will Learn At the end of this program, you will be able to: Define strategic thinking and distinguish it from strategic planning and management Explain a high-level approach to gaining strategic thinking skills Integrate other interpersonal skills, such as self-awareness, systems thinking, leadership, constructive conflict, and collaboration, into the fabric of strategic thinking skills Select appropriate techniques to apply strategic thinking in specific situations Recognize and emulate effective strategic thinking behaviors Foundation Concepts Strategic thinking versus strategic planning, decision making and management Strategic thinking attributes Strategic Thinking Critical Success Factors Strategic thinking competency and tools at an organization level Strategic Thinking Tools and Techniques at an Individual Level Interpersonal and Team Emotional Intelligence Team Leadership and Trust Constructive Conflict and Collaboration Applying the Critical Skill of Strategic Thinking Team versus client Trusted Advisor
Learn to automate without scripting using Chef with integrated hands-on labs right in your browser
This course starts with the basics of data science and gradually moves towards explaining the concepts of machine learning and various data science algorithms.