Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals who lead others will benefit from this course. Overview Learn to lead in a world of diversity Engage and empower our multi-generational workforce Leverage culture as the new strategic differentiator Develop your path to leadership success In this course, students will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A Complex World of Diversity Working in Fluid Dynamic Environments Understanding the New Transient Workforce Addressing the Need for a New Type of Leadership Leading with Authenticity Developing Required Skills and Competencies Decentralizing Power 2. Making Difference Your Strategic Advantage Engaging in the 21st Century Measuring Engagement and Taking Advantage of High Engagement Overcoming Challenges to Employee Engagement Embracing Difference and Bridging Boundaries Developing Cultural Intelligence and Responding Effectively to Cultural Differences Applying SCARF to Direct Behavior 3. Leveraging Change as the New Normal Understanding and Applying Emotional Intelligence Motivating Others Key Areas of Interest - Behavioral and Cognitive, Psychodynamic and Humanistic, and Personality Types Developing Your Leadership Psychological Toolkit Identifying Drivers - Desires and Expectations The Impact of an Environment of Trust Meeting the Needs of the Social Brain Promoting Involvement 4. Creating Leaders for the Future Facing the Challenges of a Modern Leader Avoiding Cultural Pitfalls Creating a Common Culture for All Leading Fluid Teams Seeking Diverse Perspectives Soliciting Feedback Utilizing Various Leadership Styles - Storytelling, Adaptive, and Connective Building a Sustainable Vision, Developing a Path, and Creating a Passion for Excellence Additional course details: Nexus Humans Navigating The Modern Workforce - Diversity, Culture, Generations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Navigating The Modern Workforce - Diversity, Culture, Generations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
Tailored Beginners Introductory Package Just for You! Level 7 Training Courses Dermal fillers in aesthetics injectables are widely recognized as one of the most trusted non-surgical facial aesthetic procedures. They remain the preferred choice for many clients, especially as an effective solution for addressing wrinkles. Our Beginner Aesthetic Practitioners have widely embraced this particular package as an essential offering for well over a decade. Foundation Dermal Filler Training Course Muscle Relaxation Upper face 3 area Botox HA Skin Boosters Training Course PRP Face & Hair Training Course Microneedling Training Course (DermaPen) Online training courses are available for the theoretical components of beginner-level Dermal Filler and Muscle Relaxation. To gain practical experience, participation in the hands-on sessions on real-models is recommended. This course Theory & Practice will help you to understand: We will cover all you need to know in order for you to treat your patients confidently and safely. The Theory & Practice will cover: Anatomy and physiology of Human Body Anti-Ageing Characteristic of the ideal skin booster Product Use & introduction Treatment Method and Care Contraindication Complication management Pre & Post-treatment advices Using Products like Toskani, Skinecos, Jalupro etc. Utilize products specifically recommended for the middle and lower parts of the face, along with other sensitive areas like the neck, décolletage, hands, or knees. Real models will be provided by us for Practical Hands-on Experience assisted an guided by our Professional Expert Trainers Entry requirements Level – Beauty Therapist Dental Nurse Physiotherapist Registered Medical professional Holds at least 6 months experience with needles (micro-needling, microblading, tattooing, vaccinations, phlebotomy and more) or any medical experience. Additional information ATTENDANCE ONLINE (Theory), IN CLINIC (Practice) FOUNDATION ONE -2- ONE TRAINING Beginner in Aesthetic Online Video Presentation for Theory Practical with Hands-On in Clinic on Real Model Dermal Fillers & Skin Booster INSURED TRAINING COURSE ALL COURSES ARE LEVEL 7CPD CERTIFICATES Notice! (We don’t charge VAT)
Overview The course curriculum covers human resource planning; recruitment and selection; employee training and development; employee health and safety etc. Based on the fact that knowledge is the gateway to engagement, the 'HR Management course' is designed to build participants' awareness and knowledge of the major functions that make up a modern HR department.
Overview The significance and goals of public policy Using game theory to analyze public policy. Understand the importance of public policy in society. Understand the significance of theoretical and empirical models in understanding public policy. Goals of public policy Recognizing market failures. Distinguishing between public and private goods.
Overview This course is specially designed, this 5-day Financial Risk Management training course works to expand delegate's understanding and practical skills in the field of financial risk management. Specifically, this training course investigates the inter connection of risk in terms of markets, credit, operations, liquidity and reputation. Via intensive instruction and practical exercises, delegates will explore relevant techniques and methodologies, such as value-at-risk, credit modelling and stress testing.
Overview Supply Management plays a very important role in order to maintain business harmony, maintaining good relationships, and information, having a smooth flow within the business process and delivering good customer service. The course will highlight some modern techniques of Project Management to implement in the supply management process. As research shows Project Management and Supply Management are very similar thus, we will learn the tools and techniques used to initiate, execute, execute and manage and control the project.
Overview The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty
Overview Financial Analysis and Decision Making specifies a financial outline to support the life cycle approach of managing tedious projects over a long time scale. This course includes the advanced level of accounting structures which are required to insert knowledgable information in order to make decisions or to support the decision-making process where accounting and financial information overlaps other decision-making processes. In order to manage the growth of the organisation and measure the profitability it is very important to do a financial analysis. This course will take you through different models of accounting and finance which is helpful for the decision-making process thereby helping ensure sustainable growth and success.
Overview Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. The role of a sales director is crucial in improving an organization's revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with a lot of practical exercises, and modern techniques, taking the delegates' skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives.