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Overview This Microsoft Power BI course will unlock your full potential and will show you how to excel in a career in Microsoft Power BI. So upskill now and reach your full potential. Everything you need to get started in Microsoft Power BI is available in this course. Learning and progressing are the hallmarks of personal development. This Microsoft Power BI will quickly teach you the must-have skills needed to start in the relevant industry. In This Microsoft Power BI Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Microsoft Power BI skills to help you advance your career. Acquire a comprehensive understanding of various Microsoft Power BI topics and tips from industry experts. Learn in-demand Microsoft Power BI skills that are in high demand among UK employers, which will help you to kickstart your career. This Microsoft Power BI course covers everything you must know to stand against the tough competition in the Microsoft Power BI field.  The future is truly yours to seize with this Microsoft Power BI. Enrol today and complete the course to achieve a Microsoft Power BI certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Microsoft Power BI course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Microsoft Power BI course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Microsoft Power BI course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Microsoft Power BI is suitable for anyone aspiring to start a career in Microsoft Power BI; even if you are new to this and have no prior knowledge on Microsoft Power BI, this course is going to be very easy for you to understand.  And if you are already working in the Microsoft Power BI field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Microsoft Power BI course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Microsoft Power BI course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Microsoft Power BI course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Microsoft Power BI course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Power BI - Introduction Overview of Power BI Course 00:02:00 Power BI Intro 00:03:00 Power BI High Level Flow 00:02:00 Install and Sign Up 00:03:00 Power Query Intro 00:05:00 Power Pivot Intro 00:01:00 Power View Intro 00:02:00 Your First Power BI Dashboard Big Picture 00:02:00 Get Data 00:07:00 How to Get More Data 00:01:00 Modelling Data 00:03:00 Adding Relationships Manually 00:02:00 Visualization 00:05:00 Visualization Customization 00:01:00 More Visualizations 00:02:00 Visualization Format and Analytics 00:03:00 Ask a Question 00:02:00 Your Advanced Power BI Dashboard with Real Live Data Real World Example 00:06:00 Get Data 00:13:00 Modelling Data 00:05:00 Visualization with multiple charts 00:11:00 Publishing 00:05:00 Power BI Website 00:08:00 Course Bounses FINAL 00:01:00 Resources Resources - Microsoft Power BI 00:00:00

In an era where mental well-being takes centre stage, the demand for skilled psychology counselling professionals in the UK is unprecedented. An astonishing 1 in 4 people are estimated to experience a mental health issue each year, underscoring the critical need for effective therapeutic interventions. Level 3 Psychology Counselling Training presents a transformative opportunity as an educational experience and a gateway to a fulfilling career. Dive deep into the world of psychology, from understanding the labyrinth of the human mind theories in counselling to navigating complex emotional terrains. This Psychology Counselling Training course unlocks the doors to a realm where empathy meets expertise and where every interaction can script a story of hope, healing, and human connection. Join us and embark on a knowledge, empathy, and profound impact journey. You Will Learn Following Things: Understand diverse counselling theories and practices. Recognise legal, cultural, and ethical aspects of counselling. Address a range of psychiatric disorders in various age groups. Develop expertise in crisis intervention and patient engagement. Employ low-intensity CBT and medication in treatment plans. Enhance communication efficacy and empathy in client interactions. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Diploma of Counselling and Psychology (Online). Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Diploma of Counselling and Psychology (Online) course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Level 3 Psychology Counselling Training course is for anyone who is interested in a career in counselling. You may already be working in a related field, such as social work, nursing, or teaching. Or, you may be a complete beginner. No prior experience is necessary. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Diploma of Counselling and Psychology (Online) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Mental Health Counsellor - £26K to £35K/year Family Therapist - £37K to £47K/year Clinical Psychologist - £40K to £70K/year Psychotherapist - £35K to £50K/year Rehabilitation Counsellor - £25K to £34K/year Counsellor - £30,000 Mental Health Nurse - £24,000 to £40,000 Life Coach - £25,000 to £45,000 Career Counsellor - £30,000 to £50,000 Course Curriculum Diploma of Counselling and Psychology (Online) Module 01: Counselling And Counsellors 00:15:00 Module 02: Theories And Models Of Counselling (Part 1) 00:19:00 Module 03: Theories And Models Of Counselling (Part 2) 00:21:00 Module 04: Legal, Cultural And Ethical Issues In Professional Counselling 00:19:00 Module 05: Forms Of Psychotherapy 00:24:00 Module 06: Childhood And Adolescent Psychiatric Disorders 00:25:00 Module 07: Counselling Children And Adolescents In Schools 00:23:00 Module 08: Counselling Trauma And Substance Abuse 00:20:00 Module 09: Counselling Stress And Anxiety Disorders 00:32:00 Module 10: Counselling Personality Disorders 00:52:00 Module 11: Counselling Mood Disorders And Depression 00:27:00 Module 12: Counselling Eating & Sleeping Disorders 00:49:00 Module 13: Life Coaching And Career Counselling 00:23:00 Module 14: Couple And Family Counselling 00:32:00 Module 15: Counselling Self-Harm And Suicide 00:21:00 Module 16: Engaging And Assessing The Patients 00:20:00 Module 17: Helping The Client In Crisis 00:16:00 Module 18: Crisis Intervention 00:15:00 Module 19: Low Intensity CBT Treatment 00:16:00 Module 20: Medication And Therapy In The Treatment Of Mental Illness 00:26:00 Module 21: Communication Skills And Empathy In Counselling 00:23:00

Level 4 QLS Endorsed Course | CPD Accredited | Free PDF Certificate | Lifetime Access | Tutor Support

Welcome to the Residential Smart Meter Installer Course—a smart move for those who want to enter one of the UK’s fastest-growing sectors without needing to master wires in person. This course has been thoughtfully designed for anyone looking to understand how smart meters work, how they're installed, and why they’ve become essential in modern households. With the national push toward greener, more efficient energy, there’s never been a better time to learn the systems behind the screen. Packed with detailed insights and delivered entirely online, this course covers everything from meter functionality and safety protocols to customer interaction and energy efficiency regulations. You’ll gain a strong understanding of how smart meters help households monitor consumption and cut down on bills—without needing to lift a spanner. Whether you're eyeing a new career direction or just curious about the mechanics behind your own utility usage, this course keeps things clear, current, and refreshingly jargon-free. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Smart Meter Module 02: Designing of Smart Metering System Module 03: Install a Smart Meter Module 04: Meter Installation Guidelines Module 05: Smart Meter Cost and Benefit Analysis Module 06: Smart Metering Policy Guidelines Module 07: Smart Meters Act in the UK Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Residential Smart Meter Installer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Residential Smart Meter Installer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Effective communication doesn’t just happen—it’s crafted, refined, and strategically delivered. The Communication Manager Course is tailored for those who want to master the subtle art of message control, tone management, and brand voice alignment. Whether you're speaking to stakeholders, staff, or the entire internet, this course helps you command attention for the right reasons. We cover the essential principles of communication strategy, media handling, internal messaging, and audience engagement—without veering into waffle or word soup. Designed with modern digital workplaces in mind, this course explores how communication impacts leadership, morale, and reputation—without needing a PowerPoint and a coffee-stained conference room. You’ll discover how to tailor messages for different audiences, manage crises without melodrama, and ensure that every press release, social post or speech has a purpose. In short, we teach you how to say the right thing, in the right way, at the right time—without needing to apologise later. Also, upon completing our Communication Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Basic Communication Skills Module 02: Advance Communication (I) Module 03: Advance Communication (II) Module 04: Telephone Etiquette Module 05: Body Language and Effective Communication Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Communication Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Communication Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Overview Visual Merchandising Diploma opens doors to the captivating world of retail aesthetics. In an era where online shopping dominates, brick-and-mortar stores are reinventing themselves to offer unique experiences. The UK retail sector, valued at £358 billion in 2020, is constantly evolving, and visual merchandising plays a crucial role in this transformation. Our Visual Merchandising Diploma equips you with the skills to create eye-catching displays, optimize store layouts, and craft immersive brand experiences. From mastering exterior design to understanding the intricacies of in-store aesthetics, this course covers it all. With the rise of experiential retail, the demand for skilled visual merchandisers is soaring. This Visual Merchandising Diploma is your pathway to a creative career where artistry meets commerce. You'll gain the expertise to design window displays for high-street brands or curate in-store experiences for luxury boutiques. Join us and become a key player in the visual revolution reshaping the retail landscape. Your future in Visual Merchandising starts here with our comprehensive Visual Merchandising Diploma. In this Visual Merchandising Diploma course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Visual Merchandising course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Visual Merchandising Diploma course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Visual Merchandising Diploma is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Visual Merchandising Diploma course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Visual Merchandising Diploma Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Visual Merchandising Diploma Module 01: Introduction to Visual Merchandising Module 01: Introduction to Visual Merchandising 00:19:00 Assessment Module 01 Module 01 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 02: Store Layouts Module 02: Store Layouts 00:23:00 Assessment Module 02 Module 02 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 03: Exterior Design Module 03: Exterior Design 00:23:00 Assessment Module 03 Module 03 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 04: In-Store Design Module 04: In-Store Design 00:17:00 Assessment Module 04 Module 04 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 05: Mannequins in Visual Merchandising Module 05: Mannequins in Visual Merchandising 00:23:00 Assessment Module 05 Module 05 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 06: Display Fixtures Module 06: Display Fixtures 00:24:00 Assessment Module 06 Module 06 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 07: The Role of a Visual Merchandiser Module 07: The Role of a Visual Merchandiser 00:18:00 Assessment Module 07 Module 07 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Module 08: Challenges of Modern Visual Merchandising Module 08: Challenges of Modern Visual Merchandising 00:22:00 Assessment Module 08 Module 08 Final Quiz Exam - Visual Merchandising Diploma 00:10:00 Recommended Readings Recommended Readings - Visual Merchandising Diploma 1 week, 1 day Optional Assignment Optional Assignment - Visual Merchandising Diploma 1 week, 1 day Feedback Learner Feedback 00:00:00

Overview of Clinical Psychology Join our Clinical Psychology course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Clinical Psychology course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Clinical Psychology course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Clinical Psychology Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Clinical Psychology. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Clinical Psychology course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Clinical Psychology is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Clinical Psychology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Clinical Psychology Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Clinical Psychology Introduction to Clinical Psychology 00:18:00 Module 02: Competencies in Clinical Psychology Competencies in Clinical Psychology 00:16:00 Module 03: Therapeutic Models Therapeutic Models 00:14:00 Module 04: Severe Mental Health Problems Severe Mental Health Problems 00:17:00 Module 05: Pediatric Psychology Pediatric Psychology 00:16:00 Module 06: Working With Children Working With Children 00:12:00 Module 07: Problems in Adolescence Problems in Adolescence 00:15:00 Module 08: Working with Older People Working with Older People 00:19:00 Module 09: Medical Specialties and Settings Medical Specialties and Settings 00:14:00 Module 10: Clinical Assessment Clinical Assessment 00:30:00 Module 11: Interviewing and Observation in Clinical Psychology Interviewing and Observation in Clinical Psychology 00:16:00 Module 12: Consultation Consultation 00:16:00 Module 13: Research Methods in Clinical Psychology Research Methods in Clinical Psychology 00:14:00 Module 14: Clinical Neuropsychology Clinical Neuropsychology 00:15:00 Module 15: Forensic Psychology Forensic Psychology 00:15:00

Level 3 QLS Endorsed Course | CPD Accredited | Free PDF Certificate | Audio Visual Training | Lifetime Access

In today’s manufacturing landscape, procurement has grown beyond just purchasing goods—it’s now a strategic function that directly impacts efficiency, cost, and competitiveness. This course sheds light on the essential elements of procurement within manufacturing, including supplier relationships, inventory planning, contract negotiation, and budgeting. It also offers a clear understanding of sourcing methods and cost-effective purchasing strategies tailored to manufacturing operations. The spotlight then shifts to e-procurement—an area reshaping the way businesses manage their supply chains. Learn how digital platforms are transforming procurement processes, streamlining vendor selection, automating workflows, and reducing errors. Whether you're new to the concept or brushing up on modern trends, this course offers a structured approach to mastering procurement from both traditional and digital perspectives, with a focus on efficiency, clarity, and smarter decision-making in manufacturing settings. Learning Outcomes: Understand the fundamentals of procurement and its strategic role in the manufacturing industry. Analyse and evaluate suppliers using various purchasing toolkits. Manage competitive bids and develop effective supplier relationships. Identify and reduce risk in the supply chain. Improve efficiency and accuracy in the procurement process. Master the principles and concepts of e-procurement. Why People Love And Enrol The Course From One Education Eligibility for a CPD-accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 01: Supply Chain Basics Defining Supply Chain Management Procurement & Its Strategic Role The Evolution of Purchasing through Procurement Reducing Time to Market Summary Assessment Module 02: Role of Procurement in an Organisation Purchasing and Supply in Different Types of Organisation Centralisation & Decentralisation Methods of Organising the function Departmental Organisation Purchasing in the Organisation Structure Module 03: The Purchasing Cycle The Steps in the Cycle Additional Points to Consider Identifying a Need The Purchase Requisition Material Requirements Planning Schedule Developing a System Identifying Suppliers Issuing the Purchase Order Issuing a Change Order Invoice Auditing Module 04: Purchasing Toolkits Analysing the Price General Economic Issues Variable-Margin Pricing Six Categories of Cost Analysing Costs Evaluating Suppliers Module 05: Managing Competitive Bids RFP's and RFQ's Using Weighted Analysis The Halo Effect Using a Selection Committee Elements of the Analysis Creating a Contract Ethical Considerations Module 06: Quality Management Defining Quality Quality System Specifications Defining Specification Standardisation Quality Assurance & Quality Control Tests for Quality Control and Reliability Module 07: Supplier Relationship Management Defining Supplier Relationship Management Collaborative Business Relationships Relationship Formation Models of Supplier Relationships The Termination of Relationships Module 08: Analysing and Reducing Risk in the Supply Chain Defining Risk Management The Risk Management Process Internal and External Drivers of Key Risks Risk Description Risk Estimation Risk Identification Techniques Risk Analysis Methods and Techniques Best Practice of Risk management Module 09: Improving Efficiency and Accuracy Reason for Evaluating Supplier Performance Things to Evaluate Quantitative Approaches to Supplier Evaluation Service Level Agreement The Seven Cs of Effective Supplier Evaluation Module 10: Category Management Introduction to Category Management Categories of Category Management Themes of Category Management Category Management Risk Profiling Corporate Travel Capital Investment Procurement Module 11: Inventory Management Introduction Provisioning System Order Quantities & Stock Control Material Requirement Planning (MRP) Defining MRP The Main Features of an MRP System MRP2 Distribution Resource Planning Enterprise Resource Planning Lean & Agile Supply Module 12: E-Procurement E-SCM & E-Procurement Electronic Data Interchange (EDI) E-Hub, Exchanges, Portals, Marketplace E-Catalogue E-Auction E-Payment Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for a CPD accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Manufacturing professionals interested in procurement and e-procurement. Business professionals looking to enhance their procurement skills. Students interested in pursuing a career in procurement in the manufacturing industry. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Purchasing Manager - £37,500 Supply Chain Manager - £42,000 Procurement Officer - £28,000 Inventory Manager - £30,000 Materials Manager - £34,000 Category Manager - £45,000

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included