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Overview This comprehensive course on IT Professional will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This IT Professional comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this IT Professional. It is available to all students, of all academic backgrounds. Requirements Our IT Professional is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 18 lectures • 00:56:00 total length •Introducing Your Instructor: 00:02:00 •Introducing the 3 Keys of Success: 00:02:00 •Introduction to Mindset: 00:02:00 •Wheel of Life: 00:01:00 •Growth Mindset Vs. Fixed Mindset: 00:04:00 •Managing Yourself as a Company: 00:07:00 •Change is the Only Constant: 00:05:00 •Why Do People Hate IT?: 00:05:00 •Conclusion: 00:02:00 •Introduction to Soft Skills: 00:06:00 •The D.D.R. of Soft Skills: 00:04:00 •Conclusion: 00:01:00 •Introduction to Hard Skills: 00:01:00 •How to develop your Hard Skills?: 00:05:00 •Conclusion: 00:01:00 •8 Facts about Career Development: 00:06:00 •Your Action Plan and Conclusion: 00:02:00 •Assignment - IT Professional: 00:00:00

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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PMI-ACP® Exam Prep: On-Demand This course builds on the candidates' practical experience of Agile in the workplace to equip them with the broad range of knowledge and skills required for the PMI® Agile Certification exam. It will follow the PMI® requirements and reference the suggested reading list, including the Agile Practice Guide, but will not be limited to those areas. Within the profession and discipline of project management, Agile continues to develop as a significant and important aspect of bringing change to an organization. Where the products of change must be delivered to the business 'on time,' Agile is often the chosen methodology. In addition to equipping candidates for the PMI® Agile Certification examination, this course will also support candidates in taking a more informed and effective role in Agile projects. It will also enable them to take a significant role in encouraging and enabling the organization to become or develop as an Agile environment. What you will Learn You will learn how to: Appreciate the wider aspects of Agile project management tools and techniques Integrate various disciplines within Agile Tailor / customize Agile to suit the needs of different projects Prepare yourself for the PMI® Agile Certification examination Getting Started Introductions Agenda Expectations Foundation Concepts Defining 'Traditional' Project Management Project management parameters The 'traditional' approach to the parameters Strengths and weaknesses of the traditional approach Defining 'Agile' Project Management Project management parameters revisited The 'agile' approach to the parameters Strengths and weaknesses of agile Managing projects with traditional and agile methods Can the two approaches co-exist? Leveraging the benefits of both methods Options for using both methods on a project Avoiding the elephant traps Key aspects of the PMI® Agile Certified Practitioner (PMI-ACP)® Handbook Overview Eligibility requirements Exam information Exam Blueprint Continuing certification requirements Key aspects of the PMI Agile Certification Examination Content Outline Introduction Agile exam content outline Tools and techniques Knowledge and skills Domains and tasks (not examined) An Introduction to Agile and Implementing Agile Definable work vs. high-uncertainty work Project factors that influence tailoring The Agile Manifesto and 12 Principles Agile mindset Agile domains and tasks Agile Tools and Techniques Related to PM 'Hard Skills' Planning, monitoring, and adapting The need for planning, monitoring, and adapting The Agile approach to planning and plans The Agile planning tools and techniques The Agile monitoring tools and techniques The Agile approach to adapting Product quality A definition of 'product quality' Setting the standard for product quality Agile tools and techniques for achieving product quality Risk management A definition of 'risk' What is 'at risk'? The acceptability of risks The Agile tools and techniques for managing risks Agile Tools and Techniques Related to PM 'Soft Skills' The difference between PM 'hard and soft' skills Communications The importance of communications Forms of agile communications Communications within the project Communications from the project Communications to the project Making communications the cultural norm Interpersonal Skills Defining and understanding management Defining and understanding leadership Defining and understanding servant leadership Delegating vs. empowering Playing to people's strengths Overcoming the roadblocks Core Agile Tools and Techniques The philosophy of core Agile tools and techniques Agile estimation Will traditional forms of estimating work for agile? The relationship between estimating and guessing The relationship between estimating and sizing The where, who, and how of agile estimating Agile analysis and design Product analysis and design from a user point of view Product analysis and design from a supplier point of view Product analysis and design from an agile project point of view Value-Based Agile Tools and Techniques The role of value-based tools and techniques in bridging traditional PM with Agile Value-based prioritization Value-based prioritization and agile projects Investment appraisal methods Regulatory driven Customer driven Ranking methods (MMF, MoSCoW) Metrics What should we measure / track? Methods of measuring / tracking Adding value with metrics Process Improvement Value-stream analysis Value-stream mapping Agile Knowledge and Skills Context of Agile Knowledge and Skills vis-à-vis Agile Tools and Techniques Agile Knowledge and Skills Process focused People focused Product focused Project focused Exam Preparation and Course Closure The application process - where are you now? The 'Exam-Focused Journal' - what you still have to do Further preparation - self-study schedule Exam topic review Practice exam Practice exam debrief Course closure

Fatigue Reset: Crack Pacing once and for all! Module One: Your fatigue experience is about to get easier! Welcome to your Fatigue Reset! Here you will find everything you need to know about how you too can Crack pacing once and for all with my unique pacing method. Pacing often isn’t enough in itself to help someone achieve full recovery - attention to other healthy protocols is usually important too. But pacing is the way to make life feel easier, soon, and as well as helping to control your symptoms it gives your body the stability it needs to do whatever restorative work is needed. In short, pacing is vital - so I’m delighted you’ve signed up for this course.  Welcome 4 mins483 MB What is pacing? 187 KB Why you need this course 6 mins753 MB How to get the most from this course 4 mins490 MB About my own Fatigue Recovery journey 202 KB Module Two: The importance of getting into the right mindset. Tackling life with extreme fatigue can be difficult emotionally, not just physically. This module talks about a very important mindset shift that will help to ensure you adapt to pacing as quickly as possible. Although it’s a technique that’s often discussed, I hope my way of explaining it will encourage you to really try it. Why finding acceptance is so important 6 mins868 MB A simple technique to help you find acceptance5 mins662 MB Some more reframing examples 190 KB Module Three: My pacing method. This module contains step by step tutorials about my pacing method, including how to complete the different templates provided. If viewing on a small screen, you may wish to print the templates off first so that you can look at them clearly as I'm explaining the different sections. A brief introduction before we get started 3 mins343 MB Step 1 - Creating a master task list 24 mins612 MB Task List MASTER.pdf 51.1 KB Task List MASTER.xlsx 19.4 KB Step 2 - Pacing your week 11 mins311 MB Weekly plotter MASTER.pdf 46.5 KB Weekly plotter MASTER.xlsx 17.4 KB Step 3 - Planning your day 15 mins398 MB Daily scheduler MASTER.pdf 291 KB Daily scheduler MASTER.xlsx 22 KB Step 3a - Carrying out a daily review 7 mins261 MB How to put it all into practice 6 mins753 MB Getting started guide 224 KB Module Four: Further guidance to help you make this a success. The support and guidance in this module is here to help you as you start to put my pacing method into practice. Updates will be made each month and you will be alerted when new content is available. My support for you 2 mins210 MB Frequently asked questions and answers 334 KB Quick tips for re-sizing tasks 202 KB Some more examples of delegating and outsourcing tasks 182 KB Using your baseline 190 KB How to rest 9 mins1.26 GB Resting factsheet (summary points) 16.5 KB Module Five: Moving to a more sustainable pacing approach. When the time is right, this lighter approach to pacing will help you stick to your baseline while enjoying carrying out each day with a little less structure and up-front planning. Why I feel moving to a simplified approach is important 3 mins337 MB My 'Guardrails' approach to pacing 9 mins1.29 GB A guide to my Guardrails approach 170 KB The End I'm so pleased you've made it this far, and I wish you all the very best with your ongoing fatigue rescue journey. A few final words 3 mins371 MB

🌟 Beating Anxiety: Learn The Hidden Secrets Of Beating Anxiety Are you tired of feeling overwhelmed by anxiety, held back by your own thoughts, and yearning for a life free from constant worry? It's time to take control of your mental well-being and discover the hidden secrets to beating anxiety with our transformative online course.   🚀 Unlock a Life Beyond Anxiety Welcome to a journey of self-discovery and empowerment. Our comprehensive course, 'Beating Anxiety,' is designed to guide you through proven strategies, insightful techniques, and practical tools that will help you break free from the shackles of anxiety and reclaim your life.   🔍 Course Curriculum: Introduction: Embark on your journey towards a life of calm and confidence as we lay the foundation for understanding and overcoming anxiety. Module 1: How To Overcome Your Stuck Points Identify and break through the barriers holding you back, gaining the momentum needed to propel yourself forward. Module 2: How To Face Your Inner Demons Confront and conquer the inner challenges that contribute to anxiety, empowering you to build resilience and strength. Module 3: Overcoming Your Resistance To Change Learn practical strategies to embrace change and adapt, fostering a mindset that promotes growth and positive transformation. Module 4: Acceptance Is Key Discover the power of acceptance and learn to navigate through life's uncertainties with grace and resilience. Module 5: Acting Against Angst Equip yourself with actionable techniques to take charge of your thoughts and behaviors, enabling you to act confidently in the face of anxiety. Module 6: Self-Imposed Obstacles Uncover and dismantle the self-imposed obstacles that contribute to anxiety, paving the way for a more fulfilling and liberated life. Module 7: Preventing Burnout Develop sustainable habits and practices that safeguard your mental well-being, preventing burnout and promoting long-term resilience. Module 8: Banish Worry & Live Panic Free Acquire the skills to banish worry from your life and embrace a state of calm, allowing you to live free from the grip of panic. Conclusion: Wrap up your transformative journey with a comprehensive understanding of the hidden secrets to beating anxiety, armed with the tools and mindset needed to face life's challenges with confidence.   🎉 Enroll now and take the first step towards a life free from anxiety! Invest in yourself, break free from the chains of anxiety, and unlock the potential for a brighter, more fulfilling future. Join 'Beating Anxiety' today! Course Curriculum Introduction Introduction 02:15 Module 1: How To Overcome Your Stuck Points How To Overcome Your Stuck Points 08:01 Module 2: How To Face Your Inner Demons.mp4 How To Face Your Inner Demons.mp4 08:16 Module 3: Overcoming Your Resistance To Change Overcoming Your Resistance To Change 07:35 Module 4: Acceptance Is Key Acceptance Is Key 08:51 Module 5: Acting Against Angst Acting Against Angst 07:31 Module 6: Self-Imposed Obstacles Self-Imposed Obstacles 07:16 Module 7: Preventing Burnout Preventing Burnout 06:41 Module 8: Banish Worry & Live Panic Free Banish Worry & Live Panic Free 06:13 Conclusion Conclusion 00:44

🌟 Unlock Your Emotional Potential with the Emotional Mastery Certification Course! 🌟 Are you ready to take control of your emotions and transform your life? Introducing the Emotional Mastery Certification Course - the ultimate guide to understanding, managing, and mastering your emotions for a happier, more fulfilled life!   🚀 Why Emotional Mastery? Emotions are the driving force behind our actions and decisions. Mastering them empowers you to navigate life's challenges with resilience, build healthier relationships, and achieve unparalleled success. Our comprehensive course is designed to equip you with the skills and knowledge needed to achieve emotional mastery in every aspect of your life.   🌈 What You'll Learn: Self-Awareness: Dive deep into understanding your emotions and the underlying triggers that influence your behavior. Emotional Regulation: Learn powerful techniques to manage stress, anxiety, and other challenging emotions, enabling you to respond thoughtfully in any situation. Empathy and Connection: Develop strong interpersonal skills, enhance your empathy, and build meaningful connections with others. Conflict Resolution: Acquire strategies to navigate conflicts gracefully, turning them into opportunities for growth and understanding. Positive Mindset: Cultivate a positive mindset that propels you towards success and fulfillment, both personally and professionally.   🎓 Course Highlights: Expert-Led Content: Benefit from the knowledge of seasoned experts in psychology, emotional intelligence, and personal development. Interactive Modules: Engage with dynamic modules, exercises, and real-life scenarios to apply your newfound skills in practical situations. Community Support: Connect with a vibrant community of like-minded individuals on the same journey to emotional mastery, fostering collaboration and mutual growth. Certification: Earn an internationally recognized certification upon completion, showcasing your expertise in emotional intelligence.   🌟 Who Should Enroll: Professionals seeking a competitive edge in their careers. Individuals committed to personal growth and self-improvement. Leaders aspiring to create positive, high-performing teams. Anyone looking to enhance their emotional well-being and live a more fulfilling life.   Invest in yourself. Transform your life. 🌟 Course Curriculum Introduction to Emotional Intelligence Introduction to the Course 00:00 Introduction to Emotional Intelligence 00:00 The Self-Perception Realm Introduction to the Self-Perception Realm 00:00 Emotional Self-Awareness 00:00 Self-Regard 00:00 Self-Actualization 00:00 The Interpersonal Realm Introduction to the Interpersonal Realm 00:00 Interpersonal Relationships 00:00 Empathy 00:00 Social Responsibility 00:00 The Self-Expression Realm Introduction to the Self-Expression Realm 00:00 Assertiveness 00:00 Independence 00:00 Emotional Expression 00:00 The Stress-Management Realm Introduction to the Stress-Management Realm 00:00 Optimism 00:00 Stress Tolerance 00:00 Flexibility 00:00 The Decision-Making Realm Introduction to the Decision-Making Realm 00:00 Reality Testing 00:00 Impulse Control 00:00 Problem Solving 00:00 Happiness and General Well-Being Happiness and General Well-Being 00:00

The Intersection of Agile and Culture Most accept that agile methods and practices work but how do you apply them at scale without stifling the creativity, autonomy, and energy of your teams? Listen as Aaron Bjork describes the importance of organizational culture in scaled agile implementations. Aaron will share stories from his experiences at Microsoft and provide practical advice for how to intersect agile and culture in your organization and teams. Key takeaways: Learn why culture and agile are not mutually exclusive. Learn practical ways to strengthen the agile mindset on your teams. Learn ways to identify where culture is interfering with agile adoption. Learn what has/hasn't worked during Microsoft's agile transformation.