5220 Mind courses in Manchester delivered On Demand

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Adverse Childhood Experiences (ACEs) are more than just a set of challenges – they form the foundation of how we understand childhood trauma and its long-lasting effects. This course offers a deep dive into the various forms of ACEs, exploring their impact on both immediate and future well-being. Through the lessons, you will develop a clearer understanding of how early life experiences shape mental, emotional, and physical health across the lifespan. Understanding ACEs is not only vital for healthcare professionals, educators, and social workers but also anyone interested in learning how early life experiences can influence behaviour, health outcomes, and even relationships. By the end of this course, you will be better equipped to identify signs of childhood trauma and provide supportive strategies for those affected. Whether you're looking to enhance your knowledge or broaden your perspective, this course offers valuable insights that can be applied in various settings, helping you contribute to a more informed and empathetic society. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Adverse Childhood Experiences Module 02: Effects of Adverse Childhood Experiences Module 03: Risk and Protective Factors Module 04: Physical and Emotional Abuse Module 05: Physical and Emotional Neglect Module 06: Sexual Abuse Module 07: Household dysfunction Module 08: Bullying Module 09: Parental Substance Abuse Module 10: Discrimination and Racism Learning Outcomes: Identify risk factors contributing to adverse childhood experiences. Analyse protective factors crucial for mitigating the impact of trauma. Evaluate the implications of physical and emotional abuse on individuals. Recognize the long-term effects of physical and emotional neglect. Comprehend the complexities surrounding sexual abuse and its aftermath. Understand the far-reaching consequences of household dysfunction on child development. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators and school personnel Mental health professionals Social workers and counsellors Healthcare professionals Law enforcement personnel Child welfare advocates Parents and guardians Individuals interested in child psychology Career path Child Psychologist Social Worker Counsellor Teacher or Educational Support Child Welfare Officer Mental Health Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Understanding young people and their challenging behaviour is essential for anyone working with or supporting adolescents. This course takes a deep dive into the factors influencing behaviour, helping you understand the complexities of their world. With insights into the psychological, social, and emotional triggers that drive their actions, you'll gain valuable knowledge to better support and communicate with young people. As you explore different types of behaviour and their roots, you will also uncover strategies to manage conflicts and support positive change in a variety of settings. By addressing common challenges in an insightful yet approachable way, this course equips you with the tools to work effectively with young people, whether in educational, social care, or community-based environments. Understanding the underlying causes of challenging behaviour will enable you to create a calmer, more supportive environment, where young people can feel heard and respected. Gain a solid foundation in strategies to improve engagement, defuse difficult situations, and foster healthy relationships, all while avoiding the trap of treating symptoms without addressing root causes. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Challenging Behaviour Module 02: Impact of Behavioural Challenges on Child Development Module 03: Biological Influences and Challenging Behaviour Module 04: Managing Challenging Behaviour Module 05: Responding to Challenging Behaviour Module 06: Responding to Extreme Behaviour Module 07: Behavioural Models for Managing Challenging Behaviour Module 08: Implementing Schoolwide Positive Behaviour Support Learning Outcomes: Analyse behavioural challenges' impact on holistic child development. Demonstrate understanding of biological factors influencing behaviour. Apply effective strategies for managing diverse challenging behaviours. Cultivate skills to respond adeptly to both common and extreme behaviour. Explore and utilise various behavioural models for effective management. Implement school wide positive behaviour support for a conducive learning atmosphere. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators seeking a deeper understanding of challenging behaviour. Childcare professionals aiming to enhance behavioural management skills. Social workers engaged in supporting young individuals. Parents striving to comprehend and address challenging behaviour. Youth workers dedicated to fostering positive environments. Psychologists looking to expand their expertise in behavioural analysis. Counsellors aiming to integrate behavioural insights into their practice. Individuals passionate about making a positive impact on young lives. Career path Educational Consultant Child Behaviour Specialist Youth Support Worker School Counsellor Family Support Worker Social Services Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Imagine a financial strategy that allows you to become your own bank. The Infinite Banking Concepts course guides you through a revolutionary method of managing your money, offering an alternative to traditional banking systems. This approach helps you take control of your finances, allowing you to build wealth in a way that is both secure and flexible. Whether you’re looking to save for long-term goals or seeking ways to diversify your financial strategy, this course will help you understand how to use life insurance policies as a powerful tool to store cash and fund your future. In this course, you’ll learn how to set up a private banking system that works on your terms, creating opportunities to grow your wealth and manage your money effectively. With a focus on practical financial strategies, we’ll break down how the Infinite Banking Concept can be a game-changer in personal finance, offering you greater control, security, and growth. The concepts taught in this course are designed to be both easy to grasp and highly effective in achieving financial independence. Get ready to rethink your approach to money, maximise your savings, and build a future that’s both stable and prosperous. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to the Infinite Banking Concept Module 2: Building a Strong Foundation Module 3: The Infinite Banking Concept Explained Module 4: Applying the Infinite Banking Concept Module 5: Advanced Strategies and Optimisations Module 6: Mitigating Risks and Best Practices Learning Outcomes: Master foundational principles for financial sovereignty. Apply the Infinite Banking Concept with precision and confidence. Implement advanced strategies to optimise financial growth. Mitigate risks effectively, ensuring a secure financial future. Explore innovative approaches for wealth enhancement. Cultivate best practices for sustained financial success. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking financial independence. Entrepreneurs aiming to maximise wealth. Professionals desiring financial resilience. Investors eager to diversify their financial portfolios. Anyone wanting to break free from traditional financial constraints. Small business owners planning for long-term financial stability. Families aspiring to build generational wealth. Financial enthusiasts keen on mastering innovative wealth strategies. Career path Financial Consultant Wealth Advisor Investment Analyst Risk Management Specialist Entrepreneurial Finance Strategist Estate Planning Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Money talks—and in this Finance & Investment Course, it actually makes sense. Whether you're someone who reads the financial pages for fun or someone who still confuses stocks with socks, this course is tailored to give you a clearer understanding of how money works, grows, and flows. From basic budgeting and personal finance principles to the strategic side of investing, we break down the world of finance without turning it into a sleep-inducing spreadsheet session. It’s structured for those who want to make sharper financial choices, without needing a maths degree or a tie. The Finance & Investment Course also explores investment strategies, market movements, risk factors, and portfolio planning—minus the waffle. You’ll gain insights into stocks, bonds, funds, and more, in plain English. There’s no need to dress up for class or fight traffic to a lecture hall—everything is online, smartly written, and designed to suit your pace. If you’ve ever wondered where your money goes, or better yet, how to make it go further, this is your chance to learn with confidence and a few light chuckles along the way. Learning Outcomes By the end of the course, learners will be able to: Gain a thorough understanding of the financial industry and financial concepts Know the roles and responsibilities and gain the skills required to become a financial advisor Know how private wealth management is different from wealth management Learn about financial risks, financial risk management and the process of managing financial risks Gain in-depth knowledge on financial planning, its importance and objectives Become familiar with divorce financial planning, how to divide the money and property from splitting divorce costs and settlements Understand the basic principles of investing and how to build an investment portfolio Find out about Google Analytics, its features and uses Key Features of this Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Finance & Investment course is as follows: ***Finance & Investment*** Module 01: Introduction to Finance Module 02: Essential Skill for Financial Advisor Module 03: Financial Planning Module 04: Wealth Management and Guide to Make Personal Financial Statements Module 05: Financial Risk Management and Assessment Module 06: Investment Planning Module 07: Divorce Planning Module 08: Google Analytics for Financial Advisors Accreditation All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

The Child Protection Officer Training Course is an essential programme designed for individuals who want to better understand the role of a Child Protection Officer and contribute to creating safer environments for children. Whether you're looking to advance your career or become more informed on safeguarding issues, this course offers a thorough examination of the policies and procedures in place to protect young people from harm. Through engaging content, learners will gain an in-depth understanding of child protection laws, identifying signs of abuse, and responding effectively to safeguarding concerns. As a fully online course, it is designed to fit seamlessly into your schedule, ensuring flexibility while covering critical topics such as risk assessment, the roles and responsibilities of a Child Protection Officer, and the importance of collaborating with agencies to provide effective child protection. With our expert-led material, learners can build their knowledge at their own pace, equipping themselves with the necessary tools to identify and act on concerns related to child safety. Whether you're a social worker, educator, or involved in youth services, this course will provide valuable insights for anyone dedicated to keeping children safe and supported. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Child Protection and Safeguarding Basics Module 02: Child Protection In the UK Module 03:Respond to Child Abuses Module 04: Sharing Information about Any Safeguarding Concerns Module 05: Report Abuse Module 06: Maltreatment of Children Module 07: Child Protection in Education System Module 08: Allegations Against Staff Module 09: Child Protection in Sport & Active Leisure Learning Outcomes: Analyse safeguarding concerns adeptly. Demonstrate knowledge of UK child protection laws. Implement effective responses to child abuse incidents. Proficiently share information regarding safeguarding concerns. Report child abuse incidents with precision and diligence. Evaluate and address allegations against staff in child protection scenarios. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Education professionals Social workers Healthcare practitioners Sports and leisure industry professionals Law enforcement personnel Youth workers Counsellors Volunteers in child-centric organisations Career path Child Protection Officer Social Worker Education Safeguarding Lead Youth Outreach Worker Sports and Leisure Safeguarding Officer Counsellor for Children and Adolescents Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Keeping children safe is not just a responsibility — it's a promise. The Child Protection in Education Course is here to help anyone working in or around schools understand how to recognise and respond to signs of abuse, neglect, or any situation that could put a child at risk. Whether you're a teacher, support staff, or volunteer, this course brings clarity to your role in child protection. With clear guidance, up-to-date knowledge, and case-based scenarios, you’ll learn how to take the right steps when it matters most — calmly, confidently, and without second-guessing. Every lesson is built around one goal: safeguarding children. This course fits neatly into your schedule and doesn’t ask for anything more than your attention and willingness to learn. It’s fully online, so you can access everything from wherever suits you best. You’ll gain a solid understanding of child protection policies, signs of harm, and the correct reporting procedures — all explained in plain English. With child protection being one of the most important areas in education today, this course will give you the knowledge you need to make sure no concern goes unheard or unnoticed. Key Features of Child Protection in Education: CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases of This Child Protection in Education Course Course Curriculum of Child Protection in Education: Module 01: Child Protection and Safeguarding Basics Module 02: Child Protection System In the UK Module 03: How to Respond to Child Abuses Module 04: The Importance of Sharing Information about Any Safeguarding Concerns Module 05: Reporting Abuse Module 06: Child Maltreatment Module 07: Child Protection in Education System Good Practice Guidelines Module 08: How to Deal with Allegations Against Staff Module 09: Child Protection in Sport & Active Leisure Good Safeguarding and Practice Guideline Learning Outcomes of Child Protection in Education: Recognize child protection basics, ensuring a safe educational environment for all. Understand the UK's child protection system and its legal frameworks. Respond effectively to child abuse situations using appropriate protocols and procedures. Acknowledge the importance of sharing safeguarding concerns for prompt intervention. Demonstrate knowledge of reporting abuse procedures within educational and sports settings. Apply good practice guidelines, especially in handling allegations against staff. Accreditation This Child Protection in Education course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Child Protection in Education course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? School teachers and administrators can take this Child Protection in Education course. Sports coaches and leisure activity supervisors can enroll this Child Protection in Education course Education support staff and assistants can take this Child Protection in Education course. Childcare providers and nursery staff can take this Child Protection in Education course. Individuals involved in youth sports and active leisure can take this Child Protection in Education course. Child Protection and Safeguarding Officer can take this Child Protection in Education course. Career path School Safeguarding Officer Child Protection Coordinator Education Policy Analyst Sports Development Officer Youth Programme Manager Leisure Centre Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Master essential and advanced video editing techniques with our comprehensive Video Editing Tips & Tricks course. Learn to cut, sequence, and polish raw footage, apply creative effects, and enhance your editing skills. Ideal for beginners and experienced editors alike, this course prepares you for diverse career paths in video editing and multimedia production. Enroll today to start creating professional-quality videos!

Advance your skills with Copywriting Level 4. Learn advanced techniques to craft compelling copy that drives engagement and converts readers into loyal customers.

Unlock your screenwriting potential with our Online Screenwriting for Film & Television (UK) course. Learn essential techniques, understand industry standards, and enhance your scriptwriting skills. Perfect for aspiring and experienced screenwriters alike. Get CPD accredited and boost your career in the UK film and TV industry.