299 Migration courses in Liverpool delivered Online

Duration 5 Days 30 CPD hours This course is intended for This course is intended for: Solutions Architects who are new to designing and building cloud architectures Data Center Architects who are migrating from on-premises environment to cloud architectures Other IT/cloud roles who want to understand how to design and build cloud architectures Overview In this course, you will learn how to: Make architectural decisions based on AWS architectural principles and best practices Use AWS services to make your infrastructure scalable, reliable, and highly available Use AWS Managed Services to enable greater flexibility and resiliency in an infrastructure Make an AWS-based infrastructure more efficient to increase performance and reduce costs Use the Well Architected Framework to improve architectures with AWS solutions This course covers all aspects of how to architect for the cloud over four-and-a-half-days. It covers topics from Architecting on AWS and Advanced Architecting on AWS to offer an immersive course in cloud architecture. You will learn how to design cloud architectures, starting small and working to large-scale enterprise level designs-and everything in between. Starting with the Well-Architected Framework, you will learn important architecting information for AWS services including: compute, storage, database, networking, security, monitoring, automation, optimization, benefits of de-coupling applications and serverless, building for resilience, and understanding costs Module 1: Introduction The real story of AWS Well-Architected Framework Six advantages of the cloud Global infrastructure Module 2: The Simplest Architectures S3 Glacier Choosing your regions Hands-on lab: Static Website Module 3: Adding a Compute Layer EC2 Storage solutions for instances Purchasing options such as dedicated host vs instances Module 4: Adding a Database Layer Relational vs non-relational Managed databases RDS Dynamo DB Neptune Hands-on lab: Deploying a web application on AWS Module 5: Networking in AWS Part 1 VPC CIDR and subnets Public vs private subnets NAT and internet gateway Security groups Module 6: Networking in AWS Part 2 Virtual Private Gateway VPN Direct Connect VPC peering Transit Gateway VPC Endpoints Elastic Load Balancer Route 53 Hands-on lab: Creating a VPC Module 7: AWS Identity and Access Management (IAM) IAM Identity federation Cognito Module 8: Organizations Organizations Multiple account management Tagging strategies Module 9: Elasticity, High Availability, and Monitoring Elasticity vs inelasticity Monitoring with CloudWatch, CloudTrail, and VPC Flow Logs Auto scaling Scaling databases Hands-on lab: Creating a highly available environment Module 10: Automation Why automate? CloudFormation AWS Quick Starts AWS Systems Manager AWS OpsWorks AWS Elastic Beanstalk Module 11: Deployment Methods Why use a deployment method? Blue green and canary deployment Tools to implement your deployment methods CI/CD Hands-on lab: Automating infrastructure deployment Module 12: Caching When and why you should cache your data Cloudfront Elasticache (Redis/Memcached) DynamoDB Accelerator Module 13: Security of Your Data Shared responsibility model Data classification Encryption Automatic data security Module 14: Building Decoupled Architecture Tight coupling vs loose coupling SQS SNS Module 15: Optimizations and Review Review questions Best practices Activity: Design and architecture - two trues and one lie Module 16: Microservices What is a microservice? Containers ECS Fargate EKS Module 17: Serverless Why use serverless? Lambda API Gateway AWS Step Functions Hands-on lab: Implementing a serverless architecture with AWS Managed Services Module 18: Building for Resilience Using managed services greatly increases resiliency Serverless for resiliency Issues with microservices to be aware of DDoS Hands-on lab: Amazon CloudFront content delivery and automating WAF rules Module 19: Networking in AWS Part 3 Elastic Network Adapter Maximum transmission units Global Accelerator Site to site VPN Transit Gateway Module 20: Understanding Costs Simple monthly calculator Right sizing your instances Price sensitive architecture examples Module 21: Migration Strategies Cloud migration strategies Planning Migrating Optimizing Hands-on lab: Application deployment using AWS Fargate Module 22: RTO/RPO and Backup Recovery Setup Disaster planning Recovery options Module 23: Final Review Architecting advice Service use case questions Example test questions Additional course details: Nexus Humans Architecting on AWS - Accelerator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Architecting on AWS - Accelerator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Would you like to have a good command of Linux, one of the most important and widespread operating systems? This Linux Crash Course for Beginners will teach you the basics of Linux administration, including downloading and installing VirtualBox and PuTTY, along with helpful demonstrations on the use of Linux CentOS 7 in order to improve your technical skills and know-how of this popular operating system.

Are you looking to enhance your Wildlife Ecology Insights skills? If yes, then you have come to the right place. Our comprehensive course on Wildlife Ecology Insights will assist you in producing the best possible outcome by mastering the Wildlife Ecology Insights skills. The Wildlife Ecology Insights course is for those who want to be successful. In the Wildlife Ecology Insights course, you will learn the essential knowledge needed to become well versed in Wildlife Ecology Insights. Our Wildlife Ecology Insights course starts with the basics of Wildlife Ecology Insights and gradually progresses towards advanced topics. Therefore, each lesson of this Wildlife Ecology Insights course is intuitive and easy to understand. Why would you choose the Wildlife Ecology Insights course from Compliance Central: Lifetime access to Wildlife Ecology Insights course materials Full tutor support is available from Monday to Friday with the Wildlife Ecology Insights course Learn Wildlife Ecology Insights skills at your own pace from the comfort of your home Gain a complete understanding of Wildlife Ecology Insights course Accessible, informative Wildlife Ecology Insights learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Wildlife Ecology Insights Study Wildlife Ecology Insights in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Wildlife Ecology Insights Course Wildlife Ecology Insights Curriculum Breakdown of the Wildlife Ecology Insights Course Course Outline: Module 01: Introduction to Ecology Module 02: Ordering the Natural World Module 03: A Variety of Life Module 04: Ecosystem Module 05: Natural Resources Module 06: Habituation, Migration and Competition Module 07: Organism in a Changing Environment Module 08: The Human Factor Module 09: Climate Change Module 10: Environmentalism and Conservation CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Wildlife Ecology Insights course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Wildlife Ecology Insights. It is also great for professionals who are already working in Wildlife Ecology Insights and want to get promoted at work. Requirements To enrol in this Wildlife Ecology Insights course, all you need is a basic understanding of the English Language and an internet connection. Career path Wildlife Conservation Officer: £24,000 to £38,000 per year Environmental Consultant: £28,000 to £45,000 per year Ecologist: £25,000 to £40,000 per year Wildlife Biologist: £30,000 to £50,000 per year Wildlife Rehabilitation Specialist: £20,000 to £35,000 per year Conservation Scientist: £30,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Power BI is a powerful data visualisation program that allows businesses to monitor data, analyse trends, and make decisions. This course is designed to provide a solid understanding of the reporting side of Power BI, the dashboards, where administrators, and end users can interact with dynamic visuals that communicates information. This course focuses entirely on the creation and design of visualisations in dashboards, including a range of chart types, engaging maps, and different types of tables. Designing dashboards with KPI's (key performance indicators), heatmaps, flowcharts, sparklines, and compare multiple variables with trendlines. This one-day programme focuses entirely on creating dashboards, by using the many visualisation tools available in Power BI. You will learn to build dynamic, user-friendly interfaces in both Power BI Desktop and Power BI Service. 1 Introduction Power BI ecosystem Things to keep in mind Selecting dashboard colours Importing visuals into Power BI Data sources for your analysis Joining tables in Power BI 2 Working with data Utilising a report theme Table visuals Matrix visuals Drilling into hierarchies Applying static filters Group numbers with lists Group numbers with bins 3 Creating visuals Heatmaps in Power BI Visualising time-intelligence trends Ranking categorical totals Comparing proportions View trends with sparklines 4 Comparing variables Insert key performance indicators (KPI) Visualising trendlines as KPI Forecasting with trendlines Visualising flows with Sankey diagrams Creating a scatter plot 5 Mapping options Map visuals Using a filled map Mapping with latitude and longitude Mapping with ArcGIS or ESRI 6 Creating dashboards High-level dashboard Migration analysis dashboard Adding slicers for filtering Promote interaction with nudge prompts Searching the dashboard with a slicer Creating dynamic labels Highlighting key points on the dashboard Customised visualisation tooltips Syncing slicers across pages 7 Sharing dashboards Setting up and formatting phone views Exporting data Creating PDF files Uploading to the cloud Share dashboards in SharePoint online

Supercharge your career as an Oracle DBA! This in-depth performance tuning course empowers you to pinpoint bottlenecks, master essential tools like AWR and ASH, elevate your database's performance, and unlock your potential as a top-tier Oracle DBA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business and IT managers who may need to consider or work within a cloud computing environment. Overview Upon successful completion of this course, students will be able to: - identify the pros and cons of the cloud computing technology and determine its impact on businesses.- differentiate the currently-available cloud services.- differentiate cloud categories and adoption measures.- identify risks involved and risk mitigation measures in cloud computing. In this course, students will define cloud computing technology and describe its impact on IT scenario. Introducing Cloud Computing Impact of the Cloud on Businesses Cloud Computing?An Overview Cloud Components Differentiating Cloud Services Infrastructure as a Service (IaaS)?An Overview Platform as a Service (PaaS)?An Overview Software as a Service (SaaS)?An Overview Integrating Cloud Services Categories of Cloud Deployment Models Migration to the Cloud Identifying Risks and Risk Mitigation Measures Cloud Computing Risks Cloud Computing Risk Mitigation Measures Additional course details: Nexus Humans Introduction to Cloud Computing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Cloud Computing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Boost Your Career By Enrolling In This International Development Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of International Development and boost your career, then take a step in the right direction with this industry-standard, comprehensive International Development bundle of courses, which are well organised. This International Development bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this International Development package, you will not be charged any extra fees. This International Development Bundle Package includes: Course 01: Diploma in International Development Studies at QLS Level 5 10 Additional CPDQS Accredited Premium Courses - Course 01: International Law Course 02: Human Rights Course 03: Intermediate Economics Level 6 Course 04: Forex Trading Diploma Course 05: Anti-Money Laundering (AML) Course 06: International Relations Course 07: Environmental Law Course Course 08: Cross-Cultural Awareness Training Course 09: Critical Thinking Training Course 10: Online Time Management Training Success becomes a lot simpler with this International Development bundle package, which allows you to monetise your skills. This International Development bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium International Development bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for International Development are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This International Development Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! Course 01: Diploma in International Development Studies at QLS Level 5 Module 01: Measurement and Morality Module 02: Governance and Development Module 03: Global Health and Development Module 04: Gender and Development Module 05: Global Poverty, Inequality, and Development Module 06: Economic Development Module 07: Environment and Development Module 08: Innovation and Technology Module 09: International Migration and Development Module 10: Theories of Development and Globalisation Module 11: An International Development Actor Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in International Development Studies at QLS Level 5 exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Diploma in International Development Studies at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in International Development Studies at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. 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Duration 5 Days 30 CPD hours Overview How to implement advanced administration concepts such as backups, disaster recovery, scalability and redundancy for a Citrix Virtual Apps and Desktop 7 Site. Advanced troubleshooting techniques to troubleshoot Citrix Virtual Apps and Desktop 7. Security considerations and configurations for Citrix Apps and Desktop 7 site including multi-site management using zones. Install and initialize WEM and integrate into Citrix Virtual Apps and Desktops and Citrix DaaS. Configure WEM features to improve the end user environment and virtual resource consumption. Migrate an on-premises WEM deployment to WEM service Designed for experienced IT professionals, this course builds on the foundational implementation and management skills introducing scalability, redundancy, and security configurations. You will learn to build to implement Workspace Environment Management to improve logon times, centralize user settings management, and optimize the performance of machines. In the advanced troubleshooting section, you will learn techniques to investigate many of the common issues that can affect environment health and how to solve issues more effectively. You will leave this course with a good understanding of how to manage more complex solutions such as multi-location environments with configurations around StoreFront, the Delivery Controllers, Cloud Connectors, and HDX. Module 1: Introduction to Citrix Virtual Apps and Desktops 7 Advanced Configuration Citrix Virtual Apps and Desktops Deployments - Advanced Configuration Module 2: Planning: Redundancy and Scalability Citrix Virtual Apps and Desktops Redundancy and Scalability StoreFront and Citrix Gateway Redundancy and Scalability Site Infrastructure Redundancy and Scalability Machines Running the Virtual Delivery Agent Module 3: Planning: Virtual Apps and Desktops Environment with Multiple Locations Zones VDA Registration in a Multi-Zone Environment Zone Preference Optimal Gateway Routing and Zones StoreFront Resource Aggregation Managing StoreFront Store Subscriptions in a Multi-Location Environment Module 4: Planning: Backups and Disaster Recovery Backups Disaster Recovery Considerations Disaster Recovery Process Module 5: Planning: Advanced Authentication Methods Multi-factor Authentication - RADIUS and One Time Passwords (OTP) Multi-factor Authentication ? Smart Card Authentication Federated Authentication Module 6: Planning: App and Data Security Introduction to Application Security Preventing Jailbreak Attacks Minimizing the Impact of Attacks Module 7: Planning: Virtual Delivery Agent Security Transport Layer Security (TLS) Virtual Delivery Agent (VDA) Encryption Microsoft Group Policy Objects (GPOs) and Citrix Policies Image Management Module 8: Introduction to Troubleshooting Troubleshooting Methodology Resource Tools and Utilities Introduction to PowerShell Module 9: Troubleshoot Access Issues Troubleshooting StoreFront Citrix ADC and Citrix Gateway ? Workflow and Troubleshooting Overview Citrix ADC and Citrix Gateway - Troubleshooting Access and Authentication Citrix ADC and Citrix Gateway - Troubleshooting App/Desktop Launch Module 10: Troubleshoot Delivery Controller Issues Validating FlexCast Management Architecture (FMA) Services Module 11: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues Troubleshooting Virtual Delivery Agent (VDA) Registration Module 12: Troubleshoot HDX Connection Issues Troubleshooting HDX Connections Module 13: Introduction to Workspace Environment Management (WEM) WEM Features and Benefits Module 14: Planning ? WEM Architecture and Component Communications WEM On-Premises Components and Deployments WEM Service Components and Deployments WEM Component Communication Workflows Module 15: Planning - WEM On-Premises Deployment Installation On-Premises WEM: Leading Practice Installation Prerequisites and Steps On-Premises WEM: ADMX Template Configuration Choosing a Security Principal to run the WEM Infrastructure Service Creating the WEM Database Running the WEM Infrastructure Service Configuration Utility On-Premises WEM: Agent Installation Module 16: Planning ? WEM Service Deployment Installation WEM On-Premises vs WEM Service WEM Service: Leading Practice Installation Prerequisites and Steps WEM Service: ADMX Template Configuration WEM Service: Agent Installation Module 17: Planning ? WEM Consoles and Initial Setup On-Premises WEM and WEM Service Consoles WEM Initial Setup Migrating GPO settings to WEM Module 18: Planning ? WEM System and Log On Optimization WEM System Optimization Overview WEM CPU Management WEM Memory Management Additional System Optimization Features WEM Log On Optimization Overview WEM Assigned Actions WEM Environmental Settings Citrix Profile Management In WEM Module 19: Planning ? WEM Security and Lockdown Features WEM Security Management Features Privilege Elevation and Process Hierarchy Control WEM Transformer Module 20: Planning - The WEM Agent WEM Settings Processing and WEM Agent Caches WEM Agent Integration with Citrix Virtual Apps and Desktops and Citrix DaaS Module 21: Planning ? WEM Monitoring, Reporting, and Troubleshooting WEM Monitoring and Reporting WEM Agent Troubleshooting WEM Service Troubleshooting Module 22: Planning ? Upgrading WEM and Migration to WEM Service Upgrading Workspace Environment Management WEM On-Premises Migration to WEM Service Module 23: Rolling Out a WEM Deployment WEM Agent User Options on Windows Desktops Module 24: Managing a WEM Deployment Measuring WEM Success Additional course details: Nexus Humans CWS-322 Citrix Virtual Apps and Desktops 7 Advanced Configuration and WEM Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-322 Citrix Virtual Apps and Desktops 7 Advanced Configuration and WEM Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Applications consultants Overview This course will prepare you to: Explain the architecture of the SAP S/4HANA Financials component Configure and use new functionalities in SAP S/4HANA Use the standard SAP Fiori applications designed for SAP S/4HANA Explain the SAP Central Finance deployment option of SAP S/4HANA Finance The course provides an overview of the Financial Accounting capabilities that are new or different in SAP S/4 HANA compared to SAP ERP. Course Outline Introduction to SAP HANA and S4/HANA Overview of Financials for SAP S/4HANA Analysis of the new Architecture of Accounting Overview of SAP Fiori Short overview of the process of Financials Migration to SAP S/4HANA Configuration and use new functionalities in General Ledger Accounting Use the Accruals Management Use the app 'Monitor GR/IR Account Reconciliation' Use new functionalities in Asset Accounting Analysis of the Reporting Options for SAP S/4HANA Define a Financial Statement Version using the Global Accounting Hierarchy Overview of the Basic Cash Management in SAP S/4HANA Additional course details: Nexus Humans Financial Accounting in SAP S/4HANA for SAP ERP FI Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Financial Accounting in SAP S/4HANA for SAP ERP FI Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments