3239 Microsoft courses

Description: This course will greatly benefit anyone wishing to learn the fundamentals of computer operating systems, PC attributes, Microsoft Windows, MAC OS, UNIX, LINUX, GNU etc. This course will answer why administrators must see how Information Technology assumes a major part in both the structure and control of the current business. A fruitful administrator must have a great handle on the usefulness, abilities, and impacts of the innovation that he or she should actualise and oversee. This online course displays a variety of the centre ideas of Information Technology administration. The course will survey such key territories as corporate structures, programming, databases, data frameworks, interchanges and administration of workforce in connection to innovation and from the perspective of the business director. This course is perfect for administration experts who wish to pick up a top to the bottom comprehension of the administration of Information Technology in the advanced partnership.  Who is the course for? Beginner to advanced level users can benefit from the lessons we provide. People who have an interest in learning about computer and computer maintenance. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.  Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Computer Operating Systems Diploma Course is a very useful qualification to possess, and will be very helpful to have especially for these careers: Computer Maintenance Staff IT Department Manager IT Specialists Computer Engineer Computer Specialist And Other Computer Operation-related jobs! Computer Fundamentals Basic Terms 00:15:00 Types of Computers 00:15:00 Anatomy of a PC 00:30:00 How a PC Works 00:15:00 CPU and Memory 00:30:00 Input Devices 00:15:00 Output Devices 00:15:00 Secondary Storage Devices 00:30:00 The Basics 00:15:00 Operating Systems and Applications 00:30:00 How is Software Built 00:15:00 Types of Software 00:15:00 Legal Issues 00:15:00 Computer Operating Systems Introduction 00:30:00 WHAT IS AN OPERATING SYSTEM? 01:00:00 HISTORY OF OPERATING SYSTEMS 01:00:00 WHAT AN OPERATING SYSTEM DOES 02:00:00 MICROSOFT WINDOWS 02:00:00 MAC OS 01:00:00 UNIX 01:00:00 LINUX 01:00:00 GNU-1 00:30:00 OTHER OPERATING SYSTEMS 02:00:00 INSTALLING AN OPERATING SYSTEM 01:00:00 DEFINING THE PROCESSES 02:00:00 CONCLUSION 00:15:00 Windows 8 Module One - Getting Started 00:30:00 Module Two - Welcome to Windows 8 01:00:00 Module Three - Using Apps 00:30:00 Module Four - Working with the Desktop 00:30:00 Module Five - Using the Taskbar 00:30:00 Module Six - Working with the Charms Bar 01:00:00 Module Seven - Managing Your Files and Folders 01:00:00 Module Eight - Networking and Devices 00:30:00 Module Nine - Working with Settings and the Control Panel 01:00:00 Module Ten - Personalizing Windows 8 01:00:00 Module Eleven - Understanding Security and Maintenance 00:30:00 Module Twelve - Wrapping Up 00:30:00 Mac Operating System Introduction to Mac 01:00:00 Features of Mac Desktops 01:00:00 Networking System of Mac 01:00:00 Types of Mac 01:00:00 Mac your way to cyberspace 00:30:00 Benefits of Using Mac 01:00:00 How to print & fax using Mac 01:00:00 Managing music with iTunes 01:00:00 Having fun with photos 01:00:00 Mock Exam Mock Exam- Computer Operating Systems Diploma 00:30:00 Final Exam Final Exam- Computer Operating Systems Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Boost Your Career By Enrolling In This Debt or Recovery Agent Bundle To Overcome Your Challenges! 5 in 1 Debt or Recovery Agent Bundle Improve your knowledge and enhance your skills to succeed with this Debt or Recovery Agent bundle. This Debt or Recovery Agent bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Debt or Recovery Agent Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Debt Management at QLS Level 5 Course 02: Diploma in UK Tax Accounting Course 03: Anti-Money Laundering (AML) Course 04: Accounting Diploma Course 05: Microsoft Excel - Beginner, Intermediate & Advanced All the courses under this Debt or Recovery Agent bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Debt or Recovery Agent bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Debt or Recovery Agent bundle, you can achieve your dreams and train for your ideal career. This Debt or Recovery Agent bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Debt or Recovery Agent? All-in-one package of 5 premium courses' Debt or Recovery Agent bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support Start your learning journey straightaway! This Debt or Recovery Agent's curriculum has been designed by Debt or Recovery Agent experts with years of Debt or Recovery Agent experience behind them. Assessment Process Once you have completed all the courses in the Debt or Recovery Agent bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - £10 Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Standard or Custom Excel courses at Introduction, Intermediate, Advanced and Super User level. Click on the link below for full details: Excel 365 courses

The HVAC Basics and Load Calculation Masterclass is ideal for those who have a basic knowledge of HVAC and wish to pursue a career in this field. Designed by industry experts, it covers a wide range of topics, from the basic concepts of HVAC to psychrometric processes. It will also guide you through how to use Microsoft Excel and HAP software for load calculations, and create a system in HAP software. This course can be studied on a full-time or part-time basis and is designed to provide both theoretical and practical knowledge of HVAC and load calculation. It is ideal for aspiring HVAC Technicians, Junior Design Engineers and engineering students, complete with step-by-step audiovisual guidance. This best selling HVAC Basics and Load Calculation Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth HVAC Basics and Load Calculation Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The HVAC Basics and Load Calculation Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The HVAC Basics and Load Calculation Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the HVAC Basics and Load Calculation Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the HVAC Basics and Load Calculation Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the HVAC Basics and Load Calculation Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

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This Accounting, Finance and Banking Bundle consists of the following premium courses: Course 01: Accounting and Finance Certification Course Course 02: Accounting Skills for New Supervisors Course 03: Changes in Accounting: Latest Trends Encountered by CFOs in 2022 Course 04: Xero Accounting Diploma Course 05: Managerial Accounting Masterclass Course 06: Charity Accounting Course 07: Key Account Management for Beginners Course 08: Pensions Training Course 09: Tax Accounting Course 10: Improve your Financial Intelligence Course 11: Fundamentals of Corporate Finance Course 12: SAP S4HANA Controlling Course - Cost Center Accounting Course 13: Capital Budgeting & Investment Decision Training Course 14: Financial Analysis Course 15: Accountancy Basics Course 16: Accounting Interview Skills Course 17: Banking and Finance Accounting Statements Financial Analysis Course 18: Raise Money and Valuation for Business Course 19: Investment Banking Training Course Course 20: Managing Budgets Course 21: Learn How to Finance and Grow Your Startup Course 22: Understanding Financial Statements and Analysis Course 23: Stock Market Investment Course 24: Diploma in Forex Trading Course 25: Financial Business Analysis Course 26: Financial Advisor Course 27: Finance and Cash management for Hospitality Course 28: Anti-Money Laundering (AML) Training Course 29: Microsoft Excel Complete Training Course 30: Office Skills Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Accounting, Finance and Banking mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Accounting, Finance and Banking to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Accounting, Finance and Banking bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Accounting, Finance and Banking bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accounting and Finance Certification Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This course will help you to gain a mastery level understanding of the fundamentals of Android Studio, Android app development, and the Kotlin programming language by building six full-fledged applications as well as many more 'learning' applications throughout the course.

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Human Resource Management and Development Program Online Master the skills you need to propel your career forward in HR management or human resources management. This course will equip you with the essential knowledge and skillset that will make you a confident HR manager or human resources manager and take your career to the next level. This comprehensive human resource management and development course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this human resource management and development course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective HR management or human resources management practice and equip you with the essential skills, confidence and competence to assist you in the HR management or human resources management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in HR management or human resources management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for HR manager or human resources manager or for people who are aspiring to specialise in HR management or human resources management. Enrol in this human resource management and development course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive human resource management and development course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this HR management or human resources management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This human resource management and development course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This human resource management and development course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This human resource management and development course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Fundamentals of the Employment Law Fundamentals of the Employment Law 00:25:00 Laws Governing Employment in the UK Laws Governing Employment in the UK 00:15:00 The Recruitment Process The Recruitment Process 00:20:00 Employment Contracts Employment Contracts 00:10:00 Employment Rights & Benefits Employment Rights & Benefits 00:20:00 Health and Safety Health and Safety 00:20:00 Training and Development Opportunities Training and Development Opportunities 00:15:00 Discrimination at Workplace Discrimination at Workplace 00:20:00 Handling Grievances Handling Grievances 00:15:00 Managing Absenteeism Managing Absenteeism 00:25:00 Dismissal at Workplace Dismissal at Workplace 00:15:00 Developing a Social Media Policy at Workplace Developing a Social Media Policy at Workplace 00:10:00 Disciplinary Guidelines against Drug & Alcohol Misuse Disciplinary Guidelines against Drug & Alcohol Misuse 00:15:00 Define HRM Define HRM 00:05:00 Scope of HRM Scope of HRM 00:06:00 Processes in HRM Processes in HRM 00:04:00 Skills of HR Professionals Skills of HR Professionals 00:10:00 HRM & Performance Management HRM & Performance Management 00:03:00 Hiring Strategies Hiring Strategies 00:03:00 Various Retention Strategies Various Retention Strategies 00:04:00 Human Resource Planning Human Resource Planning 00:03:00 Managing Employee's Performance Managing Employee's Performance 00:04:00 Management of Contractors Management of Contractors 00:06:00 Strategic HRM Strategic HRM 00:03:00 Global HRM Global HRM 00:08:00 HR Information System HR Information System 00:01:00 Tips for Effective HRM Tips for Effective HRM 00:02:00 What is Recruitment? What is Recruitment? 00:01:00 Importance of Recruitment Importance of Recruitment 00:01:00 Sources of External Recruitment Sources of External Recruitment 00:01:00 Sources of Internal Recruitment Sources of Internal Recruitment 00:01:00 Various Approaches to Recruitment Various Approaches to Recruitment 00:01:00 Recruitment Process Recruitment Process 00:01:00 Factors Affecting the Process Factors Affecting the Process 00:01:00 Stages of Recruitment Stages of Recruitment 00:03:00 Explain the Selection Process Explain the Selection Process 00:01:00 Various Selection Tests Various Selection Tests 00:01:00 Types of Interview Types of Interview 00:01:00 Developing Good Interviewing Skills Developing Good Interviewing Skills 00:07:00 Body Language Cues in Interviews Body Language Cues in Interviews 00:01:00 Qualities of a Good Recruiter Qualities of a Good Recruiter 00:03:00 Talent Acquisition Specialist Talent Acquisition Specialist 00:02:00 Final Assessment Assessment - UK Employment Law For HR Advanced Diploma Online Training Course 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

In a heart-pounding moment during a fire hazard, screams fill the air, flames flicker in the corner, and panic threatens to grip everyone. This is where you, the fearless Fire Warden, step up. This Level 5 Diploma in Fire Warden Training equips you with the knowledge and skills to be cool-headed amid chaos, ensuring the safe and swift evacuation of everyone in your care. This fire warden course helps to turn you into a leader in action. The fire warden training program teaches you about the Fire Triangle that fuels any blaze. You'll master risk assessments, becoming a fire warden for potential hazards lurking in every corner. Learn to decipher fire plans and safety arrangements, understanding your role as a Fire Warden like never before. Become the beacon of hope in a fiery crisis. Be more than just an employee, but a life-saver, a strategist, a Fire Warden. Enrol now and become the fire warden that makes a difference! Package Details Specialised Fire Warden training modules in an online format. Dynamic, user-friendly online learning environment. Constant access to fire warden materials and learner assistance. Learn using any smart device, adaptable to your lifestyle. Designed for future safety managers and interested students. Commitment to an engaging fire warden educational experience. Learning Outcomes Master skills in fire warden and safety procedures. Competent to initiate your fire warden safety consultancy. Teach others about fire safety, fostering community awareness. The fire warden certificate adds significant value to your profile. Elevate your fire warden career in safety management. Level 5 Diploma in Fire Warden Training Module 01: Fire Warden Safety An Introduction Module 02: Understanding Fires - The Fire Triangle Module 03: Risk Assessments Module 04: The Fire Plan and Safety Arrangements Module 05: Fire Evacuation Procedures and Strategies Module 06: Personal Emergency Evacuation Plans Certificate of Achievement CPD Accredited Certificate Upon finishing the Fire Warden Training course, receive a CPD Accredited Certificate. Options include an instant PDF for £4.79 or a physical copy for £9.99. We ensure our fire warden course stays relevant and up-to-date, and recommend annual updates even though the certificate does not expire. Endorsed Certificate of Achievement from the Quality Licence Scheme Graduates of the Fire Warden Training course will be awarded an endorsed Certificate of Achievement from the Quality Licence Scheme. To celebrate your success, this fire warden certificate can be ordered for free and mailed to you. A postage charge of £10 is required for international deliveries. Endorsement The Fire Warden Training course has earned the endorsement of the Quality Licence Scheme for its outstanding non-regulated educational content and training standards. As a UK authority on training quality, the QLS confirms that this course meets rigorous educational criteria in fire safety training. Who is this course for? Level 5 Diploma in Fire Warden Training Facility Managers Safety Officers Building Managers Corporate Professionals Health and Safety Representatives Event Organisers Emergency Response Teams Requirements Level 5 Diploma in Fire Warden Training To enrol in this Level 7 Advanced Diploma in Microsoft Power BI, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Fire Warden Training Fire Safety Officer: £25,000 to £40,000 per year Health and Safety Manager (with a focus on fire safety): £30,000 to £50,000 per year Emergency Response Coordinator: £28,000 to £45,000 per year Fire Prevention Specialist: £30,000 to £45,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Tired of browsing and searching for a Executive Management course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Executive Management bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Executive Managementcourse that will enhance your skills and prepare you for the competitive job market. Also, ourexperts are available for answering your queries on Executive Managementand help you along your learning journey. Advanced audio-visual learning modules of these Executive Managementcourses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Executive Management, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Executive Management Bundle Consists of the following Premium courses: Course 01: Office Administration Certificate Course 02: Executive PA: Moving from Secretary to an Executive PA Role Course 03: Executive Mini MBA Course 04: Business Administration Level 3 Course 05: Office Skills & Management Level 3 Course 06: Online Meeting Management Course 07: Minute Taking Essentials Level 2 Course 08: Public Speaking and Presentation Skill Course Course 09: Office Assistant and Secretarial Diploma Course 10: Diary Management Course 11: Document Control Course 12: Business Writing Course 13: Email Writing Training Course 14: Touch Typing Essentials Course 15: Workplace Confidentiality Course 16: Effective Communication Skills Diploma Course 17: Level 2 Microsoft Office Essentials Course 18: PowerPoint Diploma Enrol now in Executive Management to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Executive Managementexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*18 = £108) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Executive Management bundle. Requirements Our Executive Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Executive Management expertise will increase the value of your CV and open you up to multiple job sectors. Certificates PDF Certificates Digital certificate - £3 This Bundle comes with FREE PDF certificate only for Title Course, making this an excellent value for money. The PDF certificates for Additional Courses can be ordered separately for £3 per copy. The delivery fee for the hardcopy certificates, however, is free for UK residents, whereas it costs £10 for international students as delivery charge. Certificate of completion Hard copy certificate - £9 This Bundle comes with FREE Hard Copy certificate only for Title Course, making this an excellent value for money. The Hard Copy certificates for Additional Courses can be ordered separately for £9 per copy. The delivery fee for the hardcopy certificates, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00