3348 Microsoft courses

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Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

OTT TV for engineers course description This course covers OTT TV by primarily looking at the delivery of video streams using HTTP adaptive streaming. Both MPEG DASH and HLS are investigated. Hands on sessions involve using Wireshark to analyse streams as well as crafting segmented content. What will you learn Explain what OTT TV is, and how it works. Describe the OTT TV architecture. Use Wireshark to analyse and troubleshoot OTT video streams. Explain how HTTP adaptive streaming works. Evaluate and compare MPEG DASH and HLS. Use tools to create OTT TV adaptive streams. OTT TV for engineers course details Who will benefit: Anyone working in the broadcast industry. Prerequisites: TCP/IP foundation for engineers. Duration 2 days OTT TV for engineers course contents What is OTT TV? Brodeo providers vs ISPs. Progressive downloads versus streaming. Why not UDP and RTP for delivery? Adaptive bit rate streaming. Standards. Hands on: Base network setup. Using WireShark for HTTP streams. HTTP protocol stack IP, TCP, IPv6. HTTP. HTTP 1.0, HTTP 1.1, HTTP 2.0, HTTP header fields. HTML 5. Hands on: Analysing HTTP. Adaptive bitrate streaming principles Chunks, fragments, segments. Manifest files. Encoding, resolution, bitrates. Addressing, relative and absolute URLs, redirection. When does the client switch streams? Switch points. Hands on: Walk through of client behaviours on a stream. OTT TV streaming architecture Server components, distribution components, client software. CDN, caching, multiple servers. Hands on: Analysing CDN and Internet delivery. TCP and HTTP streaming interactions TCP ACK, TCP connections, unicast only. TCP flow control, TCP and performance. Hands on: TCP window sizes. MPEG DASH Stakeholders, DASH architecture and model, codec agnostic, XML, Media Presentation Description, Media Presentation, segment formats. Hands on: MPEG DASH analysis. HTTP Live Streaming and others Stakeholders. Media segments, media playlists, master playlists. Adobe HTTP dynamic streaming, Microsoft smooth streaming. Hands on: Analysing HLS. Tools mp4dash, mp4fragment, libdash. Apple developer tools for HLS. Hands on: Creating segmented content. Security HTTPS, encryption, content protection. Hands on: Encryption analysis. Summary Choosing a streaming method. Impact of live versus VoD. Web sockets.

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Level 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Level 3 & 5 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses | Lifetime Access

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Our regionally-based associate AutoCAD trainers come to your organisation to deliver small-group training when you need and at the level you require. Or, opt for live virtual classroom courses delivered via Microsoft Teams. One of our trainers will speak to you about the scope of your requirement and course lengths may vary depending upon your needs. Course Outlines AutoCAD 2D Beginners - 2 days AutoCAD 2D Intermediate - 2 days AutoCAD 3D Beginners - 1 day Advance Steel Beginners - 2 days Pricing £800.00 plus VAT per day for up to 6 learners and £125.00 plus VAT per day to cover travel and accommodation within mainland UK. Just add £50.00 plus VAT per additional learner up to the 8delegate maximum.

Duration 3.5 Days 21 CPD hours This course is intended for Intermediate Users of Office 365 and Excel Overview Creating Advanced Formulas Analyzing Data with Logical and Lookup Functions Organizing Worksheet Data with Tables Visualizing Data with Charts Analyzing Data with PivotTables, Slicers, and PivotCharts Inserting Graphics Enhancing Workbooks This course builds upon the foundational Microsoft Office Excel 2016, you create advanced workbooks and worksheets using advanced formulas and organizing your data into tables. Excel Intermediate Learn how to navigate Pivot Tables, (for example, Create a Pivot Table/ add data/ Add calculations); Formulas, Data organization (for example, multiple worksheets) Excel Advanced Data Analysis (for example, sparklines) , Macros (making changes to macros) and Building A Fast Dashboard (PivotCharts, slicers, etc.) Office 365 Training Getting More with OneDrive Office 365 Training When is a Team a Team? Includes Using Video with Audio, Exploring Teams/Navigating among Teams etc.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | Tutor Support