3048 Microsoft courses in Weybridge delivered Online

***24 Hour Limited Time Flash Sale*** Computer Maintenance Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you ever feel frustrated by your computer running slow, crashing unexpectedly or showing error messages? According to a recent study by YouGov, nearly 70% of UK adults have experienced a computer problem they couldn't fix themselves. This comprehensive Computer Maintenance Bundle equips you with the skills to not only troubleshoot these everyday issues but potentially pursue a career in IT support. Are you ready to take control of your technology and maybe even help others with theirs? This extensive bundle offers a one-stop shop for everything computer maintenance related. Whether you're a complete beginner or an experienced IT professional, you'll find a course to suit your needs. Learn how to build your own PC, troubleshoot Windows 10 issues, and become a certified computer maintenance specialist. Power up your knowledge of electrical systems and network security. The bundle even covers essential soft skills like communication and critical thinking, making you a well-rounded IT professional. Courses are Included in This Computer Maintenance Bundle: Course 01: Building Your Own Computer Course 02: Electronic & Electrical Devices Maintenance Course 03: PAT Level 4 Course 04: Complete Windows 10 Troubleshooting for IT Helpdesk Course 05: Computer Maintenance Specialist Training Course 06: Certificate in Computer Operating System and Troubleshooting Course 07: Display Screen Equipment (DSE) Course 08: Basic Electricity Course Course 09: Computer Hacking Forensic Investigator Course 10: IT Support Technician Course 11: Internet and Computing - Tools & Networking Guide Course 12: Information Technology and Networking Course 13: Cyber Security Awareness Training Course 14: Cyber Security Incident Handling and Incident Response Course 15: IT Administration and Networking Course 16: CompTIA Network+ Certification Course 17: CompTIA Security+ Certification Course 18: Cisco ASA Firewall Training Course 19: Digital Risk Protection Training Course 20: Data Protection Assistant Course 21: Data Center Training Essentials: Power & Electrical Course 22: Workplace Confidentiality Course 23: Information Management Course 24: Effective Communication Skills Course 25: Network Security Level 2 Course 26: Encryption Course 27: Decision Making and Critical Thinking Course 28: Internet of Things Course 29: Functional Skills IT Course 30: Web Application Penetration Testing Course Take control of your technology and open doors to exciting new career opportunities. This computer maintenance bundle equips you with the knowledge and skills to diagnose, solve, and prevent computer problems. Enrol today and take the first step towards a successful IT career! Learning Outcomes of Computer Maintenance Gain proficiency in building, maintaining, and troubleshooting computer systems. Master essential IT support skills for resolving common Windows 10 issues. Prepare for industry-recognized certifications like CompTIA Network+ and Security+. Develop a strong understanding of network security principles and data protection practices. Enhance your communication and decision-making skills for a successful IT career. Explore emerging technologies like the Internet of Things (IoT) and web application security. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Computer Maintenance Get a free student ID card with Computer Maintenance Training program (£10 postal charge will be applicable for international delivery) The Computer Maintenance is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Computer Maintenance course materials The Computer Maintenance comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Building Your Own Computer Module 01: Introduction To Computer & Building PC Module 02: Overview Of Hardware And Parts Module 03: Building The Computer Module 04: Input And Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building A Gaming PC Module 08: Maintenance Of Computers Course 02: Electronic & Electrical Devices Maintenance Section 1: Introduction & Getting Started Section 2: Electronic And Electrical Maintenance Repair Section 3: Tools Needed Section 4: Electronic Components Section 5: Testing Section 6: Troubleshooting Section 7: Introduction To Electronic Components: A Step By Step Guide Course 03: PAT Level 4 Module 01: Introduction To PAT Module 02: Relevant Statutory Provisions For PAT Module 03: Safety Responsibilities & Maintenance Provisions Module 04: Risk Assessment Module 05: Reducing And Controlling Risks Module 06: Electrical Units And Appliance Classification Module 07: Equipment Coverage & Maintenance Needs Module 08: Initial Visual Examination Module 09: Instruments For Testing And Equipment Inspection Module 10: Electrical Installation Testing Module 11: Lead & RCD Testing Module 12: Safety Precautions In Electrical Testing Module 13: Reporting And Record-Keeping Module 14: Testing For New Or Used Equipment Module 15: British Standards And Latest Changes =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £389) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: DIY Tech Enthusiasts IT Support Aspirants Cybersecurity Professionals Network Administrators Data Protection Specialists Career Changers Career Path Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. IT Technician Helpdesk Analyst Network Engineer Security Analyst Data Center Specialist IT Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Course Overview The comprehensive Identity and Access Management on Azure Active Directory has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Identity and Access Management on Azure Active Directory today, and learn from the very best the industry has to offer! This best selling Identity and Access Management on Azure Active Directory has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Identity and Access Management on Azure Active Directory is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Identity and Access Management on Azure Active Directory is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Identity and Access Management on Azure Active Directory is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Identity and Access Management on Azure Active Directory, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Identity and Access Management on Azure Active Directory will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Identity and Access Management on Azure Active Directory to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The comprehensive Hands on Azure: Containers and Kubernetes has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Hands on Azure: Containers and Kubernetes today, and learn from the very best the industry has to offer! This best selling Hands on Azure: Containers and Kubernetes has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Hands on Azure: Containers and Kubernetes is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Hands on Azure: Containers and Kubernetes is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Hands on Azure: Containers and Kubernetes is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Hands on Azure: Containers and Kubernetes, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Hands on Azure: Containers and Kubernetes will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Hands on Azure: Containers and Kubernetes to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email. Preview

Course Overview The comprehensive Azure Administration Course Az-104 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Azure Administration Course Az-104 today, and learn from the very best the industry has to offer! This best selling Azure Administration Course Az-104 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Azure Administration Course Az-104 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Azure Administration Course Az-104 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Azure Administration Course Az-104 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Azure Administration Course Az-104, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Azure Administration Course Az-104 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Azure Administration Course Az-104 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

What You'll Learn An introduction to reactive expressions - how they differ from base R functionality and why they are needed within Shiny. Simple reactive expressions - creating dynamic data expressions Reacting to user-initiated actions - how to get your dashboard to adapt dynamically to user inputs Nested reactions - more complex relationships where multiple actions need to bee accounted for About The Trainer Jeremy has been using R since the very first day of his career in 2005, when it was better known as a mere letter of the alphabet! As an early adopter of the language, he’s seen it evolve – from its ugly initial versions to more elegant analytics solutions underpinned by the tidyverse, on which this course is focused. He is a regular speaker on UK R circuit and co-organises a number of R-community groups, including LondonR, ManchesterR & BrightonR, and the infamous EARL conference! About Us Datacove are a data and analytics consultancy specialising in customer analytics, marketing analytics and process automation. With over 20 years of combined experience in the industry we answer the questions that sit at the heart of every business, from who your customers are, to where and how you find more of them and how much you need to spend to do so. We also automate your most painful business processes, removing the 20+ hours you spend on them per week, forever! Extra Information Our courses are delivered during core office hours, ensuring they fit seamlessly into your work schedule. Once your booking is confirmed, we will send you a Microsoft Teams link, allowing you to join the session with ease.

Data Visualization Courses London. In this Power BI Course, you will learn how to translate data trends, summaries, statistics and insights from your data into powerful and inspirational visualizations This course is ideal for managers and data analysts who need to make business decisions based on data.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! According to recent statistics, the IT sector is one of the fastest-growing industries in the UK, and it shows no signs of slowing down. As technology continues to transform the way we live and work, there is an ever-increasing demand for skilled IT professionals who can keep up with the pace of change. If you're looking to enter this exciting field or advance your existing IT skills, our Essential IT Training course is the perfect starting point. Our comprehensive Essential IT Training course covers everything from the basics of information technology (IT) to more advanced topics such as project management and database storage. You'll learn how to use word processing, presentation, and spreadsheet software, and gain valuable insights into communication and network technologies. In addition, you'll develop future skills that are essential for success in the fast-paced world of IT. By the end of this Essential IT Training, you'll have a solid foundation in IT and be able to navigate the latest software with ease. You'll also have the skills to manage IT projects, work with databases, and communicate effectively in a technology-driven environment. Whether you're just starting out or looking to advance your career, our Essential IT Training course will provide you with the skills you need to succeed. After this Essential IT Training, you will be able to learn: Understand the importance of IT in today's world. Develop essential skills in word processing, presentation, and spreadsheet software. Learn how to store and manage data effectively using databases. Develop communication and network skills essential for working in the IT industry. Learn about project management in an IT context. Gain future skills that are essential for success in the fast-paced world of IT. Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this IT Training Course Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Each of our students gets full 24/7 tutor support *** Course Curriculum *** Module 01: Introduction: A Transforming Technology Toward A Brave New World Attitudes And Phobias Technology As Progress Critical Approaches To Technology What Is Information? What Is Information Technology? Characteristics Of Information Technology Module 02: Importance Of Information Technology The Use Of Information Technology Business Information Technology Use In Organisations Benefits Of The Use Of Information Technology In Business Information Technology Use In Education Information Technology In Health Module 03: Communication And Network Types Of Communication Communication Systems Communication Channels Wireless Connections Connection Devices Data Transmission Mobile Internet Networks Network Types Module 04: Future Skills Required In Information Technology Future Trends Drivers Impact On Employment And Skills Short /Immediate Issues And The Impact On Skills Medium Term Issues And The Impact On Skills Long Term Issues And The Impact On Skills Module 05: Technology As A Foundation Skill Area The Development And Impact Of Technology Culture Schooling A New Learning Environment Using Information Technology An Integrated Approach Information Technology Literacy Outcomes Enhancing Classrooms With Information Technology Module 06: Word Processing Software History Of Word Processing Standard Features Of Word Processors Full-Featured Word Processors Introduction To Microsoft Office Scrolling A Document Moving The Insertion Pointer Moving In Small Increments (Basic Arrow Keys) Getting Lost And Going Back Editing Text Deleting Stuff Splitting And Joining Mistakes? Mistakes? Undo Them With Haste Module 07: Presentation Software Starting And Exiting PowerPoint Understanding The Screen Elements Working With The Ribbon Working With Collapsible Tab Groups Working With Backstage View Changing The View Normal View Notes Page View Zooming In And Out Enabling Optional Display Elements Gridlines Opening A New Display Window Using The Help System Using PowerPoint Support Resources Understanding Product Activation Adjusting Privacy Settings Module 08: Creating And Editing Spreadsheet (Part 1: The Basics Of Spreadsheets) Typing Data Into A Single Cell Typing Data In Multiple Cells Typing In Sequences With Autofill Formatting Numbers And Labels Formatting Numbers Displaying Negative Numbers Formatting Decimal Numbers Formatting Cells Formatting Fonts And Text Styles Formatting With Colour Adding Borders Module 09: Creating And Editing Spreadsheet (Part 2: Navigation And Edit) Navigating A Spreadsheet Using The Keyboard To Move Around A Spreadsheet Naming Cells Searching A Spreadsheet Searching For Formulas Editing A Spreadsheet Changing The Size Of Rows And Columns With The Mouse Typing The Size Of Rows And Columns Adding And Deleting Rows And Columns Adding Sheets Renaming Sheets Rearranging Sheets Clearing Data Printing Workbooks Adding A Header Or Footer Printing Gridlines Defining A Print Area Inserting And Removing Page Breaks Printing Row And Column Headings Defining Printing Margins Defining Paper Orientation And Size Printing In Excel Module 10: Storing Database Database Basics Designing A Database Editing And Modifying A Database Adding And Deleting A Field Defining The Type And Size Of A Field Typing Data Into A Database Using Datasheet View Using Form View Creating A Form Editing A Form Adding A Field Closing And Saving A Database Exiting Access Module 11: Information Technology Project Management Introduction To Project Management What Is Project? What Is Project Management? Project Stakeholders Project Management Tools And Techniques Project Scope Management Project Time Management Project Cost Management Assessment Process Once you have completed all the course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Essential IT Training is ideal for: Students who are interested in pursuing a career in IT. Professionals who want to upskill and stay up-to-date with the latest IT technologies and trends. Anyone who wants to learn how to use common software tools used in the workplace. Career path After completing this Essential IT Training, you are to start your career or begin the next phase of your career in following fields: IT Support Specialist: £25,000 - £35,000 Database Administrator: £35,000 - £50,000 Network Administrator: £30,000 - £45,000 IT Project Manager: £45,000 - £60,000 Software Developer: £30,000 - £60,000 Business Analyst: £30,000 - £50,000 Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Let's learn the basic concepts for developing chatbots with machine learning models. This compact course will help you learn to use the power of Python to evaluate your chatbot datasets based on conversational notes, online resources, and websites. Garner hands-on practice in text generation with Python for chatbot development.

About Course Master the Fundamentals of Programming with Python Course Description Embark on an exciting journey into the world of programming with this comprehensive Python course, designed to equip you with the essential skills and knowledge to become a proficient Python programmer. Whether you're a complete beginner or seeking to enhance your existing Python skills, this course caters to all levels of expertise. What will be discussed in detail? Introduction to Python: Delve into the basics of Python programming, including variables, data types, operators, and control flow statements. Working with Data Types: Explore the fundamental data types in Python, including numbers, strings, booleans, and lists. Python Strings: Master the art of manipulating strings, including slicing, concatenation, and string formatting techniques. Python Lists: Discover the power of lists, one of Python's most versatile data structures, and learn how to create, access, modify, and iterate over lists. Python Casting and Input: Understand the concept of type casting and learn how to take user input from the console. Python Dictionary: Uncover the usefulness of dictionaries, another essential data structure in Python, and learn how to store and retrieve data using key-value pairs. Python Date and Time: Learn how to handle date and time operations in Python, including creating, formatting, and manipulating date and time objects. Python Loop Part 1: Master the 'for' loop, a fundamental looping construct in Python, to iterate over sequences and perform repetitive tasks. Python Loop Part 2: Expand your understanding of loops by exploring the 'while' loop, used to execute a block of code repeatedly while a condition remains true. Creating a Function: Discover the power of functions, reusable blocks of code that perform specific tasks, and learn how to define, call, and pass arguments to functions. Python OOP Part 1: Delve into the world of Object-Oriented Programming (OOP) with Python, and learn the concepts of classes, objects, inheritance, and polymorphism. Python OOP Part 2: Enhance your OOP skills by exploring advanced concepts such as abstract classes, multiple inheritance, and operator overloading. Python Advanced OOP Part 1: Discover more advanced OOP techniques, including class methods, static methods, and decorators. Python Advanced OOP Part 2: Master the concept of exception handling, a crucial aspect of robust programming, and learn how to handle errors and exceptions effectively. Error Handling: Understand the importance of error handling in Python programming and learn how to identify, handle, and prevent errors. Python File Handling: Learn how to read, write, and manipulate files in Python, enabling you to store and retrieve data from external sources. Python Modules: Explore the concept of modules, reusable code libraries, and discover how to import, use, and create your own modules. Why should you enroll into it? Gain a comprehensive understanding of Python programming: Master the fundamentals of Python programming, from basic syntax to advanced OOP concepts. Develop practical coding skills: Apply your theoretical knowledge to hands-on coding exercises, solidifying your understanding and building your confidence. Prepare for a career in programming: Equip yourself with the essential skills required for entry-level programming positions. Enhance your problem-solving abilities: Learn to think algorithmically and develop effective problem-solving techniques using Python programming. Expand your skillset and knowledge: Whether you're a beginner or an experienced programmer, this course will broaden your understanding of Python and its capabilities. What will be taught? (Learning Outcomes/Learning Objectives) Understand the fundamental concepts of Python programming Work with different data types, including numbers, strings, lists, dictionaries, and Booleans Master control flow statements such as 'if', 'elif', and 'else' Create and manipulate Python functions Implement Object-Oriented Programming (OOP) concepts using classes, objects, inheritance, and polymorphism Handle errors and exceptions effectively Read, write, and manipulate files in Python Import, use, and create Python modules What Will You Learn? Understand the fundamental concepts of Python programming Work with different data types, including numbers, strings, lists, dictionaries, and Booleans Master control flow statements such as 'if', 'elif', and 'else' Create and manipulate Python functions Implement Object-Oriented Programming (OOP) concepts using classes, objects, inheritance, and polymorphism Handle errors and exceptions effectively Read, write, and manipulate files in Python Import, use, and create Python modules Course Content Introduction to Python Introduction to Python Working with Data Types Working with Data Types Python Strings Python Strings Python List Python List Python Casting and Input Python Casting and Input Python Dictionary Python Dictionary Python Date and Time Python Date and Time Python Loop (Part - 1) Python Loop (Part - 1) Python Loop (Part - 2) Python Loop (Part - 2) Python While Loop Python While Loop Creating a Function Creating a Function Python OOP (Part - 1) Python OOP (Part - 1) Python OOP (Part - 2) Python OOP (Part - 2) Python Advanced OOP (Part - 1) Python Advanced OOP (Part - 1) Python Advanced OOP (Part - 2) Python Advanced OOP (Part - 2) Error Handling Error Handling Python File Handling Python File Handling Python Modules Python Modules A course by Uditha Bandara Microsoft Most Valuable Professional (MVP) RequirementsA basic understanding of computers and operating systemsA willingness to learn and practice codingA computer with internet access and the ability to install Python Audience Beginners with no prior programming experience Programmers seeking to transition to Python Individuals looking to enhance their programming skills and knowledge Anyone interested in pursuing a career in programming Audience Beginners with no prior programming experience Programmers seeking to transition to Python Individuals looking to enhance their programming skills and knowledge Anyone interested in pursuing a career in programming

Course Overview Learn the Latest Skills | Accredited by CPD | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training  The Office Administration Complete Course teaches core competencies in business writing, and professional communication and improves your customer service skills and computer literacy with programs like Microsoft Word, Excel, Outlook and PowerPoint. Gain the confidence to excel in any professional office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing professional involvement, and it teaches you immediately applicable skills. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion accredited by UK and internationally recognised accredited qualification There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Office Administration Complete Course could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Office Manager Receptionist Office Administrator Secretary Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Method of Assessment On successful completion of the Office Administration Complete Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management