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Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

***Limited Time Exclusive App Development Bundle*** Prepare for a career in the high-growth field of IT. No experience or degree is required The demand for developers is expected to rise in the next couple of years from 17% to 24%. As a result, the need to hire app developers for mobile app development has increased significantly over the past few years and will reach an all-time high in 2022. You can also work on your own and sell your apps for millions as a mobile app developer. So, if you want to enter a thriving industry and secure your future, this App Development core skills training programme is perfect for you. Here you will learn both Android and iOS app development. Learning Outcomes of App Development Bundle: Learn how to develop apps for both Android and iOS Master Flutter & Dart development for building iOS and Android apps Become an expert in creating widgets, gestures, navigation components Graphics designing fundamentals and Adobe Photoshop Complete iOS 11, Swift 4, and Mac development Improve your grasp in UI/UX, SQL and much more Also, our experts are available to answer your queries on App Development and help you along your learning journey. Advanced audio-visual learning modules of these App Development courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. This App Development Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in Android App Development Course 02: Flutter & Dart Development for Building iOS and Android Apps Course 03: Mastering Java for Beginners & Experts Course 04: Kotlin for Android Course 05: Complete iOS 11 and Swift 4 Course 06: Swift: Mac and iOS Development Course 07: Level 2 Adobe Graphics Design Course Course 08: Advanced Diploma in User Experience UI/UX Design Course 09: Microsoft SQL Server Development for Everyone Course 10: Internet of Things Course 11: Functional Skills IT Course 12: Cyber Security Incident Handling and Incident Response Course 13: Learn Ethical Hacking From A-Z: Beginner To Expert Course 14: Decision Making and Critical Thinking So enrol now in this App Development bundle to advance your career! App Development Curriculum of App Development Bundle Course 01: Advanced Diploma in Android App Development Setup Basic Views and Layouts Java basics Layouts and Media Activities and Passing Data ListView and RecyclerView Android Google News App Databases Whatsapp Video calling Course 02: Flutter & Dart Development for Building iOS and Android Apps Introduction Widgets Gestures Navigation Components Input/Selection Components And much more... How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 185 CPD hours / points Accredited by CPD Quality Standards Who is this course for? App Development Anyone from any background can enrol in this App Development bundle. Requirements App Development This App Development course has been designed to be fully compatible with tablets and smartphones. Career path Mobile App Developer - £30-50k/year. Web App Developer - £25-45k/year. Software Developer - £30-60k/year. Game Developer - £25-45k/year. UI/UX Designer - £25-45k/year. Technical Support Specialist - £20-30k/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Diploma in Android App Development) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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This Merchandising: Fashion Stylist Fundamentals Bundle Comprises the Following CPD Accredited Courses: Course 01: Fashion Stylist Fundamentals Course 02: Image Stylist Course 03: Fashion and Lifestyle Blogger Course 04: Fabrics for Fashion Design: Essential Learning for Designers Course 05: Fashion Store Assistant Course 06: Fashion Law Online Course for Legal Guidance in Fashion Industry Course 07: Sewing Craft: Crochet Course 08: Designing Shirt Course 09: Grow Your T-Shirt Business With Online Marketing Course 10: Start A T-Shirt Business Course 11: Visual Merchandising Diploma Course 12: Merchandising Course 13: Product Photography Course 14: Retail Management Diploma Course 15: Retail Sales Assistant Course Course 16: Retail Industry and Buyer Behaviours Course 17: Career Development Plan Fundamentals Course 18: CV Writing and Job Searching Course 19: Learn to Level Up Your Leadership Course 20: Networking Skills for Personal Success Course 21: Ace Your Presentations: Public Speaking Masterclass Course 22: Learn to Make a Fresh Start in Your Life Course 23: Motivation - Motivating Yourself & Others Course 24: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! 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The Merchandising: Fashion Stylist Fundamentals bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Merchandising & Fashion Stylist Fundamentals bundle, a comprehensive, complete collection of 25 courses. Each course in the Merchandising & Fashion Stylist Fundamentals bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Merchandising & Fashion Stylist Fundamentals bundle offers the flexibility and convenience to learn at your own pace. Make the Merchandising & Fashion Stylist Fundamentals package your trusted partner in your lifelong learning journey. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Merchandising: Fashion Stylist Fundamentals is perfect for: Expand your knowledge and skillset for a fulfilling career with the Merchandising & Fashion Stylist Fundamentals bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Merchandising & Fashion Stylist Fundamentals bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Merchandising & Fashion Stylist Fundamentals bundle. Learn on your schedule, in the comfort of your home - the Merchandising & Fashion Stylist Fundamentals bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Merchandising & Fashion Stylist Fundamentals bundle. Certificates CPD Certificates Digital certificate - Included

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.

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Explore endless possibilities and achieve tangible results with our wide range of online courses, prepared to suit every interest and skill level. Each course is thoughtfully designed for flexibility and useful application, ensuring you can learn and grow at your own pace from anywhere and transform your talents to accomplish your goals.  Whether you're advancing your career, pursuing a passion, or seeking new opportunities, our courses will assist you in reaching your goals. Join us today and take the next step in your personal and professional journey with confidence and convenience. Start shaping your future now.  This Sociology Bundle Consists of the following Premium courses: Course 01: Sociology Course 02: Office 365 Course Course 03: Microsoft Teams Course 04: Coronavirus (COVID-19) Awareness Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Leadership and Influencing Skills Course 11: Emotional Intelligence and Human Behaviour Enrol now in Sociology to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course, you can order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) Please Note: The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 110 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sociology bundle. Requirements This Sociology course has been designed to be fully compatible with tablets and smartphones. Career path This Sociology course has been designed to be fully compatible with tablets and smartphones. Certificates Certificate of completion Digital certificate - Included

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This extensive course for beginners provides the basics of chatbots with machine learning, deep learning, AWS, and its applications, building it from scratch with hands-on practice for chatbot development. This course will help you learn basic to advanced mechanisms of developing chatbots using machine learning, deep learning, and AWS with Python.

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14 Courses Mega Bundle | CPD QS Certified | 140 CPD Points | Free Certificates (PDF + Hard Copy) | Customer Support | Lifetime Access | Enrol Now