429 Microsoft Word courses in Cardiff delivered Online

If you're aiming to step confidently into a career as a secretary, receptionist, or office administrator, the Touch Typing for Secretary Receptionist: 8-in-1 Premium Online Courses Bundle is your gateway to fast-track hireability. In industries like administration, legal services, education, HR, and customer service, the skills in this bundle make you stand out instantly. The courses included are: IT Microsoft Word ESOL Stress Management Audio Typing Email Sales Letter Data Entry Self Organisation 📢 FOMO ALERT: Secretarial and receptionist jobs are filling fast. The difference? Candidates trained in IT, Microsoft Word, audio typing, and data entry are hired first. 💸 Incredible Value: 8 in-demand career skills. One low bundle price. ⭐ Trusted by learners — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Job recruiters aren’t just looking for attitude anymore — they want IT skills. From scheduling software to file management, IT proficiency is now a core requirement for secretarial and receptionist roles. Applicants with proven IT capabilities move ahead quickly. And nothing shows office readiness like Microsoft Word. The importance of Microsoft Word in formatting letters, organising documents, and drafting reports can't be overstated. If your CV says you're trained in Microsoft Word, you're already ahead of the competition. Next, employers value strong communication — especially for diverse teams. That’s where ESOL training comes in. Having ESOL knowledge signals better workplace communication and adaptability. Multinational organisations favour candidates fluent in ESOL contexts. But let’s not forget pressure. In a busy office, stress management is essential. Professionals with stress management skills are resilient, focused, and dependable. Recruiters love candidates who prioritise stress management. In roles requiring document handling, audio typing is the real skill gap. Trained audio typing professionals are hired in healthcare, law, and transcription services first. Add audio typing to your profile, and watch the job offers roll in. Digital communication is also key — especially writing an email sales letter. From customer service to admin outreach, being fluent in email sales letter construction gives you a communication edge. What about admin work? Data entry is one of the most frequently listed job skills on secretary job postings. Show you've trained in data entry, and you tick an important box every time. Finally, self organisation ties it all together. A receptionist or secretary who excels in self organisation is every employer's dream — capable, efficient, and ready to lead. Together, IT, Microsoft Word, ESOL, stress management, audio typing, email sales letter, data entry, and self organisation make you the ideal candidate. ❓FAQ Q: Who is this bundle for? A: Anyone wanting to break into or upskill in secretarial, admin, or receptionist jobs. Q: Is this suitable for beginners? A: Absolutely. These courses start with the fundamentals but aim to make you job-ready. Q: Are the certificates recognised? A: Yes. And with Compete High rated 4.8 on 'Reviews.io' and 4.3 on Trustpilot, you're learning with confidence.

The Minute Taker / Audio Typist Mini Bundle is your golden ticket to high-trust, high-responsibility office roles. From legal and medical transcription to executive meeting support, these are the in-demand skills recruiters expect—and this bundle delivers: Audio Typing, Minute Taking, English Grammar, Microsoft Word, and Touch Typing. Don’t get left behind by applicants who already have Minute Taking and Audio Typing training. With these keywords dominating modern job descriptions, it’s your turn to shine. Enrol now and make your next job application the one that sticks. Description Hiring managers across the UK are actively searching for candidates who can deliver accurate documentation, polished reports, and clean copy. That’s where the Minute Taker / Audio Typist Mini Bundle comes in. With Minute Taking, Audio Typing, and Touch Typing training, you’re already in high demand. English Grammar and Microsoft Word polish your output and prove you’re capable of more than just note-taking—you’re a professional communicator. From boardrooms to virtual meetings, you’ll be trusted to deliver precision and quality. These aren’t just nice-to-have skills. They’re deal-makers. Make sure Minute Taking, Touch Typing, Microsoft Word, English Grammar, and Audio Typing are on your CV—before someone else’s is chosen. FAQ Is this bundle right for office jobs? Yes—Minute Taking, Touch Typing, and Microsoft Word are essential in administrative and secretarial roles. Can I work remotely with these skills? Absolutely. Audio Typing, Minute Taking, and Microsoft Word are perfect for remote admin support. How does English Grammar help me? English Grammar ensures your reports and communications are professional and clear—no typos, no confusion. Is this useful for executive support roles? Yes—Minute Taking and Audio Typing are highly valued by executives and board-level professionals. Do I need prior experience? Not at all—Touch Typing, Minute Taking, and the rest can be learned step-by-step. Is this bundle good for career changers? Definitely. These are cross-sector skills that make you employable in nearly every industry. Why enrol right now? Because jobs asking for Minute Taking, Touch Typing, and Audio Typing skills are filling every day—and this bundle puts you ahead. Does this really improve my CV? Yes. Recruiters look for Microsoft Word, Audio Typing, and Minute Taking—get noticed, fast.

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Administration and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Administration bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Administration course that will enhance your skills and prepare you for the competitive job market. Also, our Administration experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Administration, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Administration Bundle Consists of the following Premium courses: Course 01: Business Administration Level 3 Course 02: Paralegal Course 03: Law and Contracts - Level 2 Course 04: Corporate Risk And Crisis Management Course 05: Performance Management Course 06: Quality Management Course 07: Conflict Management Course 08: People Management Skills Level 3 Course 09: Online Meeting Management Course 10: Email Writing Training Course 11: Cross-Cultural Awareness Training Course 12: GDPR Data Protection Level 5 Course 13: Level 2 Microsoft Office Essentials Course 14: Effective Communication Skills Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of Bundle Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Crisis Management Course Getting Started Crisis Workplace Violence Myths Escalation Concerning Behaviors Domestic Violence Indicator Triggers of Workplace Violence Conflict Dangers Response Strategies Course 05: Supervisor Training Level 3 Introduction Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Resolving Conflict Tips for Special Situations A Survival Guide for the New Supervisor Wrapping Up Course 06: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Understanding Customer Expectations and Needs Six Sigma Supply Chain Management Quality Audits Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 09: Email Writing Training Module 1- E-Mail Communications Module 2- Fundamentals of Writing Effective E-mails Module 3- Manage Your E-mail Module 4- Writing Styles and Tone Module 5- Additional Tips for Writing Effective E-Mail Module 6- Exercise Caution Course 10: Cross-Cultural Awareness Training Introduction to Cross-Cultural Awareness Cross-Cultural Communication Corporate Cross-Cultural Awareness Cross-Cultural Design Cross-Cultural Competency Cultural Values Working with and Managing a Culturally Diverse Team Course 11: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 12: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 13: Functional Skills IT Introduction Information Technology Components of IT Hardware Operating System Application/Software Networking Security Traffic Flow & Enterprise Level IT Components Storage Database Virtualisation & Cloud Management & Other IT Jobs Course 14: Work Area Organisation for Increased Office Productivity Introduction Purge Redistributing Fences Software Create Work Spaces Proximity Label What You Can Move to Digital Clean Your Desk Off Multiple Inboxes Mailings Discard Dates Magazines File Weekly How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this course expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Business Administration Level 3) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Step into your next admin or support role fully prepared with the Minute Taker / Audio Typist: 8-in-1 Premium Online Courses Bundle. This bundle is expertly designed to boost your hireability in industries such as corporate, legal, healthcare, education, and public administration — wherever precise communication and organisational skills matter. Included courses: Audio Typing English Grammar Microsoft Word Time Management Telephone Etiquette Communication Skills ESOL Self Organisation 🔥 FOMO Alert: Employers seek professionals with verified audio typing, Microsoft Word, and communication skills. Don't miss out on the opportunity to stand ahead of the competition. 💰 Value Alert: Eight crucial courses that empower your admin career — all in one affordable bundle. 🌟 Rated trusted: Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description When it comes to minute taking or audio typing roles, audio typing is non-negotiable. Having certified audio typing skills places you at the top of any recruitment list. Combine that with excellent English grammar, and you ensure every document is polished and professional. Mastering Microsoft Word is essential. Office environments demand proficiency with Microsoft Word for drafting, formatting, and editing documents — skills recruiters verify eagerly. Balancing deadlines and multitasking require sharp time management skills. Employers value candidates who excel in time management to keep operations running smoothly. Your phone presence is just as critical. With telephone etiquette, you project professionalism and build trust — a must in any office or customer-facing role. Communication is king. Communication skills enable you to work efficiently with colleagues, clients, and stakeholders. Training in communication skills is an instant plus on any resume. Many workplaces are multicultural, so ESOL training sets you apart by demonstrating adaptability and communication competence across languages and cultures. Last but not least, self organisation ties all these skills together. Being trained in self organisation means you can manage priorities, keep track of tasks, and maintain peak productivity. Together, audio typing, English grammar, Microsoft Word, time management, telephone etiquette, communication skills, ESOL, and self organisation make this bundle an essential stepping stone to your hireability. ❓ FAQ Q: Who benefits from this bundle? A: Ideal for aspiring minute takers, audio typists, administrative assistants, and office professionals. Q: Are these courses beginner-friendly? A: Yes, designed for all levels to build confident, hire-ready skills. Q: Is this bundle well-reviewed? A: Absolutely — Compete High boasts 4.8 on 'Reviews.io' and 4.3 on Trustpilot for learner satisfaction.

If you're aiming to land a polished, front-facing role in a modern office, the Professional Receptionist Training Course Mini Bundle is your career springboard. Whether you're stepping into a receptionist role, administrative support, or client-facing corporate positions, this bundle is built to make you hireable, hirable, and highly desirable. With in-demand training in Administrative Assistant responsibilities, Proofreading excellence, Microsoft Word fluency, Compliance awareness, and Documents Control know-how, this isn’t just a course—it’s your entry ticket to roles that require reliability, accuracy, and professionalism. Description In today's job market, competition for receptionist and admin roles is fierce—and employers don’t have time to train. That’s why the Professional Receptionist Training Course Mini Bundle exists. By combining essential skills like Administrative Assistant tasks and strong command of Microsoft Word, you'll meet the top requirements listed in virtually every receptionist job post in the UK. But there's more to standing out than being able to type fast or answer phones. Proofreading gives you that extra polish, ensuring your communication skills are flawless. Compliance knowledge helps you navigate policies in regulated industries—whether it’s healthcare, legal, or finance. Documents Control is your secret weapon in companies that deal with high volumes of paperwork and digital records—think logistics, HR, and even government offices. Employers are scanning CVs for Administrative Assistant, Proofreading, Microsoft Word, Compliance, and Documents Control skills. This bundle ensures those keywords don’t just appear—they shine. Don't wait for the job market to pass you by. Secure your bundle and step confidently into roles that need your professionalism now. FAQ Q: What kinds of roles can this help me get? A: Receptionist, Administrative Assistant, Office Coordinator, Document Control Clerk, and Compliance Officer support roles. Q: Is this good for regulated sectors? A: Yes. Compliance and Documents Control are especially relevant in healthcare, law, and finance. Q: Is Microsoft Word really still in demand? A: Extremely. Microsoft Word is a core skill across all administrative roles. Q: Do employers value Proofreading skills? A: Absolutely. Communication accuracy is a top priority for front-office roles. Q: What does an Administrative Assistant do exactly? A: It’s the most common support role—handling communication, calendars, compliance and more. Q: How important is Compliance in reception jobs? A: Very—especially in sectors with privacy, legal, or safety regulations. Q: What industries use Documents Control? A: Government, logistics, healthcare, engineering, legal, and HR-heavy sectors. Q: Is this bundle priced competitively? A: Yes. You gain five job-critical skills—Administrative Assistant, Proofreading, Microsoft Word, Compliance, and Documents Control—for the price of one.

The Award in Accounting & Bookkeeping at QLS Level 2 is designed for anyone looking to understand the foundations of accounting and bookkeeping. This course provides a clear and structured approach to essential accounting practices, making it an ideal choice for beginners or those wishing to formalise their knowledge in these fields. With a focus on the key elements such as financial records, income, and expenses, learners can expect to gain a solid understanding of how to manage financial transactions and basic accounting processes. As an online course, it allows you to study at your own pace without the need to attend physical classes. The content is thoughtfully designed to provide clarity and ease of learning, ensuring you can follow along with ease while gaining valuable insights into accounting principles. Whether you're considering a career in finance or simply want to manage your personal finances better, this course provides the ideal starting point to build the skills you need for success. No need to worry about time constraints, as this course offers flexibility, allowing you to study when it suits you best. Learning Outcomes Decode essential accounting terms. Differentiate bookkeeping from accounting. Understand the accounting equation. Master the double-entry accounting system. Record transactions with precision. Grasp common business transactions. Key Features FREE QLS-endorsed certificate 4 Free CPD Accredited Courses with Free e-Certificates CPD Accredited Hard Copy Certificates Fully online, interactive courses Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Courses Microsoft Excel Microsoft Word, PowerPoint & Outlook Fundamentals of Financial Accounting Tax Accounting What Will You Learn from This Course? This course is your key to understanding the essential building blocks of accounting, from basic terms to mastering the art of bookkeeping. Whether you're a budding accountant or a small business owner looking to manage finances more effectively, this course provides the knowledge and skills you need to navigate the world of numbers with confidence. Section 01: Introduction Get acquainted with the world of accounting and bookkeeping. Section 02: Basic Accounting Terms Learn essential accounting terminology for a strong foundation. Difference between Bookkeeping and Accounting Distinguish between these crucial financial roles. Accounting Equation - Assets, Liabilities and Owners' Equity Understand the core equation that defines financial health. Expanded Accounting Equation - Revenues and Expenses Explore how revenues and expenses fit into the equation. Transactions Learn how to record financial transactions accurately. Accounts Understand the concept of accounts in accounting. Accrual Accounting System Discover the accrual method of accounting. Double-Entry Accounting System - General Journal and General Ledger Master the double-entry system and its components. Recording Transactions Acquire the skills to record transactions effectively. Section 03: Common Transactions Dive into everyday business transactions. Credit Purchases Understand the intricacies of credit-based purchases. Cash Purchases Learn how to handle cash-based purchases. Credit Sales Explore the world of credit-based sales. Cash Sales Master the art of handling cash sales. Unearned Revenues Understand unearned revenues and their impact. Prepaid Expenses Learn to account for prepaid expenses. Unrecorded Expenses Discover how to address unrecorded expenses. Unrecorded Revenue Explore the handling of unrecorded revenue. Depreciation Understand the concept of asset depreciation. Types of Discounts Learn about different types of discounts in transactions. Discount Allowed Understand the concept of discounts offered. Discount Received Explore the idea of discounts received. Section 04: Practice Apply your knowledge through practical exercises. Section 05: Assignment Complete assignments to reinforce your learning. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order a FREE QLS-endorsed certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring accountants seeking foundational knowledge. Small business owners wanting to manage finances. Finance students starting their journey. Individuals exploring bookkeeping as a career. Entrepreneurs managing their own accounts. Office assistants responsible for basic accounting. Anyone curious about the world of finance. Bookkeepers looking to refine their skills. Requirements No prior degree or experience is required to enrol in this course. Career path Bookkeeper for Small Businesses. Accounting Assistant. Finance Clerk. Office Administrator. Small Business Owner/Manager. Financial Analyst in Entry-level Positions. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. QLS Endorsed Certificate Hard copy certificate - Included

Overview Legal Secretary and Office Skills Diploma Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Legal Secretary and Office Skills Diploma Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Legal Secretary and Office Skills Diploma Legal Secretary Module 01: Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems 00:35:00 Module 03: The Legal Workplace & Professionals 00:47:00 Module 04: Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice 00:17:00 Module 06: Property Law & Conveyancing Practice 00:21:00 Module 07: Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents 00:30:00 Module 09: Document Proofreading and Editing 00:07:00 Module 10: Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping 00:16:00 Module 13: Other Essential Skills for Secretarial Role 00:22:00 Module 14: Professional Conduct and Ethics 00:24:00 Microsoft Word Essentials New Document and Templates 00:02:00 Tabs, Ribbons and Groups 00:03:00 Zoom and Rulers in Word 00:02:00 Editing the Word Document 00:03:00 Insert Pictures with Word 00:05:00 Insert Shape and Text Box in Word 00:02:00 Review Tab in Word 00:03:00 Layout in Word 00:02:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft PowerPoint Essentials New PowerPoint Presentation and Templates 00:02:00 Tabs Ribbons and Groups PowerPoint 00:03:00 First Slide and Designing the Slide 00:02:00 Home Tab and Updates in PowerPoint 00:02:00 Buttons in PowerPoint 00:01:00 Inserting Pictures in PowerPoint 00:04:00 Presentation Mode 00:01:00 Animations Tab 00:05:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Outlook Essentials Setting Up Outlook with Accounts 00:03:00 Tabs, Ribbons and Groups in Outlook 00:03:00 Navigation Bar in Outlook 00:01:00 Organizing Outlook with Favorites and Folders 00:03:00 Additional Options inside Outlook Tabs 00:01:00 Reading, Writing and Receiving Emails 00:08:00 Attaching Items in Outlook Mails 00:03:00 The View Tab in Outlook 00:02:00 Create a Rule to move emails to a folder 00:04:00 Insert a screen shot from Excel 00:02:00 Microsoft Excel - Top 50 Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Keyboard Shortcuts 00:05:00 Assignment Assignment - Legal Secretary and Office Skills Diploma 00:00:00

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Easily learn the skills and knowledge you desire in MS Office with our Microsoft Office for Admin, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price. What makes us the go to choice for people who want to learn about MS Office is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Microsoft Office for Admin, no matter where you are in the world you will be able to access your Microsoft Office for Admin any time you want. Should you have any questions while studying this Microsoft Office for Admin, our experienced tutors and mentors will answer them via email and live chat. With the original certificate you get after completing your Microsoft Office for Admin you will gain the CPD qualifications that will help you succeed out in the world and in your career. With our Student ID card you will get discounts on things like music, food, travel and clothes etc. Enrol in our Microsoft Office for Admin today and start learning. Why buy this Microsoft Office for Admin? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Microsoft Office for Admin you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Microsoft Office for Admin does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Microsoft Office for Admin was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Microsoft Office for Admin is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Microsoft Word 2016 Modify User Information 00:15:00 Share a Document 00:30:00 Work with Comments 00:15:00 Compare Document Changes 00:15:00 Review a Document 00:15:00 Merge Document Changes 00:15:00 Coauthor Documents 00:15:00 Add Captions 00:15:00 Add Cross-References 00:15:00 Add Bookmarks 00:15:00 Add Hyperlinks 00:15:00 Insert Footnotes and Endnotes 00:15:00 Add Citations 00:30:00 Insert a Bibliography 00:15:00 Insert Blank and Cover Pages 00:15:00 Insert an Index 00:30:00 Insert a Table of Contents 00:30:00 Insert an Ancillary Table 00:15:00 Manage Outlines 00:30:00 Create a Master Document 00:30:00 Suppress Information 00:30:00 Set Editing Restrictions 00:30:00 Add a Digital Signature to a Document 00:15:00 Restrict Document Access 00:15:00 Create Forms 00:30:00 Manipulate Forms 00:15:00 Form Data Conversion 00:15:00 Create a New Document Version 00:30:00 Compare Document Versions 00:15:00 Merge Document Versions 00:15:00 Activities - Microsoft Word 2016 Advanced 00:00:00 Microsoft Excel 2016 Update Workbook Properties 00:15:00 Activity-Update Workbook Properties 00:05:00 Create and Edit a Macro 00:15:00 Activity-Create and Edit a Macro 00:05:00 Apply Conditional Formatting 00:30:00 Activity-Apply Conditional Formatting 00:05:00 Add Data Validation Criteria 00:15:00 Activity-Add Data Validation Criteriaty 00:05:00 Trace Cells 00:15:00 Activity-Trace Cells 00:05:00 Troubleshoot Invalid Data and Formula Errors 00:15:00 Activity-Troubleshoot Invalid Data and Formula Errors 00:05:00 Watch and Evaluate Formulas 00:15:00 Activity-Watch and Evaluate Formulas 00:05:00 Create a Data List Outline 00:15:00 Activity-Create a Data List Outline1 00:05:00 Create Sparklines 00:15:00 Activity_Create Sparklines 00:05:00 Create Scenarios 00:15:00 Activity-Create Scenarios 00:05:00 Perform a What-If Analysis 00:15:00 Activity-Perform a What-If Analysis 00:05:00 Perform a Statistical Analysis with the Analysis ToolPak 00:15:00 Activity-Perform a Statistical Analysis with the Analysis ToolPak 00:05:00 Create Interactive Data with Power View 00:15:00 Activity-Create Interactive Data with Power View1 00:05:00 Consolidate Data 00:15:00 Activity-Consolidate Data 00:05:00 Link Cells in Different Workbooks 00:15:00 Activity-Link Cells in Different Workbooks 00:05:00 Merge Workbooks 00:15:00 Activity-Merge Workbooks 00:05:00 Export Excel Data 00:15:00 Activity-Export Excel Data 00:05:00 Import a Delimited Text File 00:14:00 Activity- Import a Delimited Text File 00:05:00 Integrate Excel Data with the Web 00:15:00 Activity-Integrate Excel Data with the Web 00:05:00 Create a Web Query 00:15:00 Activity-Create a Web Query 00:05:00 Import and Export XML Data 00:15:00 Activity-Import and Export XML Data 00:05:00 Activities - Microsoft Excel 2016 Advanced 00:00:00 Microsoft PowerPoint 2016 Customize the User Interface 01:30:00 Set PowerPoint 2016 Options 00:45:00 Create and Manage Sections 01:00:00 Modify Slide Masters and Slide Layouts 01:15:00 Add Headers and Footers 00:30:00 Modify the Notes Master and the Handout Master 00:45:00 Create SmartArt 00:45:00 Modify SmartArt 01:00:00 Add Audio to a Presentation 00:45:00 Add Video to a Presentatio 01:00:00 Customize Animations and Transitions 01:00:00 Add Comments to a Presentation 00:45:00 Review a Presentation 00:45:00 Store and Share Presentations on the Web 01:30:00 Annotate a Presentation 00:45:00 Set Up a Slide Show 00:45:00 Create a Custom Slide Show 00:30:00 Add Hyperlinks and Action Buttons 00:45:00 Record a Presentation 00:15:00 Secure a Presentation 01:30:00 Present a Slide Show Online 01:00:00 Create a Video or a CD 00:45:00 Activities - Microsoft PowerPoint 2016 Advanced 00:00:00 Microsoft Outlook 2016 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options1 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Change Data File Settings 00:45:00 Configure E-mail Message Security Settings 00:30:00 Activities - Microsoft Outlook 2016 Advanced 00:00:00 Microsoft Access 2016 Add Controls to Forms 01:00:00 Set Form Controls 01:00:00 Create Subforms 00:30:00 Organize Information with Tab Pages 00:30:00 Enhance Navigation with Forms 00:30:00 Format a Form 01:00:00 Apply Conditional Formatting 00:30:00 Field Validation 00:30:00 Form and Record Validation 00:30:00 Create a Macro 01:00:00 Restrict Records Using a Condition 00:30:00 Validate Data Using a Macro 00:30:00 Automate Data Entry Using a Macro 00:30:00 Convert a Macro to VBA 00:30:00 Link Tables to External Data Sources 00:30:00 Manage a Database 00:30:00 Determine Object Dependency 00:30:00 Document a Database 00:30:00 Analyze the Performance of a Database1 00:30:00 Split a Database for Multiple User Access 00:30:00 Implement Security 00:30:00 Set Passwords 00:30:00 Convert an Access Database to an ACCDE File 00:30:00 Package a Database with a Digital Signature 00:30:00 Create a Database Switchboard 01:00:00 Modify a Database Switchboard 00:30:00 Set Startup Options 00:30:00 Activities - Microsoft Access 2016 Advanced 00:00:00

The Audio Typing Mini Bundle offers the secret sauce behind smooth offices and swift replies. With modules in audio typing, touch typing, time management, Microsoft Word, and self-organisation, this bundle delivers structure with every keystroke—without the faintest whiff of coffee spills. Designed for those who work with headphones on and deadlines looming, it’s ideal for typing professionals aiming to boost speed, accuracy, and organisation. From deciphering audio to structuring your to-do list, this bundle helps you stay one sentence ahead—often literally. Learning Outcomes: Learn to transcribe audio into structured written content. Develop efficient typing habits for better workflow speed. Understand formatting and layout functions in Microsoft Word. Improve time planning through structured daily approaches. Explore methods of boosting professional self-organisation. Connect transcription, planning, and document formatting together. Who is this Course For: Secretaries managing typed records and correspondence. Admin staff working with audio-based note systems. Typists aiming to increase typing speed and structure. Individuals seeking better office and task management. Transcriptionists refining Microsoft Word document skills. Diary managers supporting executives remotely. Office juniors preparing for admin support roles. Anyone needing order between typing and time. Career Path: Audio Typist – £24,500/year Administrative Assistant – £23,000/year Data Entry Clerk – £22,000/year Word Processing Officer – £23,500/year Transcription Support Specialist – £25,000/year Office Coordinator – £26,000/year