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Overview Learn to use the full power and functionality of Microsoft's Excel and deliver impressive charts and analysis work. This Advanced Diploma in MS Excel course allows you to exploit the full abilities of Microsoft's best-selling tool and become capable of providing higher-quality results from it. You may use Excel every day in your work or business, but are you really using it to its full potential? With the advanced training from this course, you will quickly produce stunning spreadsheets and visually perfect graphs that will showcase business data to a much more professional degree. Use Excel to make your customer service excellent. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Advanced Diploma in MS Excel. It is available to all students, of all academic backgrounds. Requirements Our Advanced Diploma in MS Excel is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 90 lectures • 22:14:00 total length •Introduction to Microsoft Excel 2019 New Features: 00:07:00 •CONCAT: 00:02:00 •IFS: 00:01:00 •MAXIFS: 00:01:00 •MINIFS: 00:01:00 •SWITCH: 00:02:00 •TEXTJOIN: 00:01:00 •Map Chart: 00:02:00 •Funnel Chart: 00:01:00 •Better Visuals: 00:06:00 •Pivot Table Enhancements: 00:02:00 •Power Pivot Updates: 00:01:00 •Navigate the Excel User Interface: 00:28:00 •Use Excel Commands: 00:10:00 •Create and Save a Basic Workbook: 00:19:00 •Enter Cell Data: 00:12:00 •Use Excel Help: 00:05:00 •Create Worksheet Formulas: 00:15:00 •Insert Functions: 00:17:00 •Reuse Formulas and Functions: 00:17:00 •Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00 •Search for and Replace Data: 00:09:00 •Use Proofing and Research Tools: 00:07:00 •Apply Text Formats: 00:16:00 •Apply Number Format: 00:08:00 •Align Cell Contents: 00:09:00 •Apply Styles and Themes: 00:12:00 •Apply Basic Conditional Formatting: 00:11:00 •Create and Use Templates: 00:08:00 •Preview and Print a Workbook: 00:10:00 •Set Up the Page Layout: 00:09:00 •Configure Headers and Footers: 00:07:00 •Manage Worksheets: 00:05:00 •Manage Workbook and Worksheet Views: 00:07:00 •Manage Workbook Properties: 00:06:00 •Work with Ranges: 00:18:00 •Use Specialized Functions: 00:11:00 •Work with Logical Functions: 00:23:00 •Work with Date & Time Functions: 00:08:00 •Work with Text Functions: 00:11:00 •Sort Data: 00:10:00 •Filter Data: 00:10:00 •Query Data with Database Functions: 00:09:00 •Outline and Subtotal Data: 00:09:00 •Apply Intermediate Conditional Formatting: 00:07:00 •Apply Advanced Conditional Formatting: 00:05:00 •Create Charts: 00:13:00 •Modify and Format Charts: 00:12:00 •Use Advanced Chart Features: 00:12:00 •Create a PivotTable: 00:13:00 •Analyze PivotTable Data: 00:12:00 •Present Data with PivotCharts: 00:07:00 •Filter Data by Using Timelines and Slicers: 00:11:00 •Use Links and External References: 00:12:00 •Use 3-D References: 00:06:00 •Consolidate Data: 00:05:00 •Use Lookup Functions: 00:12:00 •Trace Cells: 00:09:00 •Watch and Evaluate Formulas: 00:08:00 •Collaborate on a Workbook: 00:19:00 •Protect Worksheets and Workbooks: 00:08:00 •Apply Data Validation: 00:13:00 •Search for Invalid Data and Formulas with Errors: 00:04:00 •Work with Macros: 00:18:00 •Create Sparklines: 00:07:00 •MapData: 00:07:00 •Determine Potential Outcomes Using Data Tables: 00:08:00 •Determine Potential Outcomes Using Scenarios: 00:09:00 •Use the Goal Seek Feature: 00:04:00 •Forecasting Data Trends: 00:05:00 •Create a Macro Using the Macro Recorder: 01:00:00 •Edit a Macro: 01:00:00 •Debug a Macro: 00:30:00 •Customize the Quick Access Toolbar and Hotkeys: 00:30:00 •Set Macro Security: 01:00:00 •Insert Text: 00:30:00 •Format Text: 00:30:00 •Sort Data: 00:30:00 •Duplicate Data: 01:00:00 •Generate a Report: 01:00:00 •Determine the Dialog Box Type: 00:15:00 •Capture User Input: 01:00:00 •Insert, Copy, and Delete Worksheets: 00:30:00 •Rename Worksheets: 00:30:00 •Modify the Order of Worksheets: 00:15:00 •Print Worksheets: 00:30:00 •Create User-Defined Functions: 00:30:00 •Automate SUM Functions: 00:30:00 •Resources - Microsoft Excel - Beginner Course - Cpd Accredited: 00:00:00 •Assignment - Advanced Diploma in MS Excel: 00:05:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Master Microsoft PowerPoint and deliver polished, professional work presentations with this complete training course for beginners! Microsoft PowerPoint is the world's leading presentation software. In the Microsoft PowerPoint course, you will be guided through PowerPoint's key features to create visually appealing and informative work slides to present to colleagues and clients. You will learn how to use special effects, text, audio and infographics, which will equip you with a range of skills for office-based roles. Fast trak your career today and go from beginner to expert in no time! Learning Outcomes Understand and personalise the PowerPoint 2016 user interface for enhanced productivity. Expertly design slides with mastered layouts, headers, footers, and SmartArt. Integrate audio, video, and custom animations to make compelling presentations. Develop proficiency in reviewing, annotating, and setting up tailored slide shows. Secure, broadcast, and convert presentations into various formats for diverse audiences. Why choose this Microsoft PowerPoint course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Microsoft PowerPoint Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Microsoft PowerPoint course for? Individuals aiming to elevate their presentation design skills. Office professionals keen on enhancing report and proposal delivery. Teachers and trainers looking to create engaging educational content. Marketing and sales personnel curating compelling product pitches. Students striving to make academic presentations stand out. Career path Presentation Designer: £25,000 - £45,000 Training Coordinator: £23,000 - £40,000 Marketing Executive: £22,000 - £35,000 Corporate Trainer: £30,000 - £55,000 Content Developer: £24,000 - £48,000 Sales Strategist: £28,000 - £52,000 Prerequisites This Microsoft PowerPoint does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Microsoft PowerPoint was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01 Customize the User Interface 00:19:00 Set PowerPoint 2016 Options 00:07:00 Module 02 Modify Slide Masters and Slide Layouts 00:16:00 Add Headers and Footers 00:05:00 Modify the Notes Master and the Handout Master 00:04:00 Module 03 Create SmartArt 00:09:00 Modify SmartArt 00:05:00 Write Math Equations 00:07:00 Module 04 Add Audio to a Presentation 00:09:00 Add Video to a Presentation 00:10:00 Customize Animations and Transitions 00:14:00 Module 05 Review a Presentation 00:15:00 Store and Share Presentations on the Web 00:06:00 Module 06 Annotate a Presentation 00:07:00 Set Up a Slide Show 00:08:00 Create a Custom Slide Show 00:03:00 Add Hyperlinks and Action Buttons 00:07:00 Record a Presentation 00:05:00 Module 07 Secure a Presentation 00:11:00 Broadcast a Slide Show 00:07:00 Create a Video or a CD 00:08:00

Overview   With the ever-increasing demand for Microsoft Outlook in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Microsoft Outlook may be.   Learning about Microsoft Outlook or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Microsoft Outlook. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Microsoft Outlook is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Microsoft Outlook Online Training helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Microsoft Outlook Online Training from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Microsoft Outlook Online Training or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Microsoft Outlook, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Microsoft Outlook, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Microsoft Outlook, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Microsoft Outlook Online Training smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 - Introduction to Microsoft Outlook Introduction to Microsoft Outlook 00:00 Module 02 - User Interface User Interface 00:00 Module 03 - Email Management Part 1 Email Management Part 1 00:00 Module 04 - Email Management Part 2 Email Management Part 2 00:00 Module 05 - Efficient Scheduling Efficient Scheduling 00:00 Module 06 - Manage Tasks and Notes Manage Tasks and Notes 00:00 Module 07 - Contacts Contacts 00:00 Module 08 - Organising Contacts Organising Contacts 00:00

Description OneNote online is a part of the Office 365 suite apps that assist to take free notes from drawings, links, and implanted files. A OneNote notebook is assimilated to multi-subject notebook that contains sections and pages. Interestingly, all of the works are automatically saved in OneNote. The MS OneNote Online course precisely implements the concept of MS Office 365 suite to make a clear functioning idea to his learner about OneNote and how it works effectively. The course shows how it incorporates text, images, web content, rooted objects, tables, and many other things. It also teaches the student how to share and print the document from OneNote Online Notebook. At the end of the course, the learner can learn the all effective aspects and use of OneNote Online Notebook and can implement their learning knowledge reliably. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS OneNote Online is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS OneNote Online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Working with OneNote Overview of OneNote 00:04:00 Creating a New Notebook 00:05:00 Navigating in OneNote 00:05:00 Adding Sections and Pages 00:06:00 Adding Content 00:08:00 Formatting Content 00:05:00 Using Tags 00:05:00 Using Search 00:04:00 Using Print and Sharing Options 00:05:00 Using Immersive Reader 00:05:00 Conclusion Course Recap 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Learn advanced joins, folder and workbook integration, and data transformation in our 120-minute course on Microsoft Excel Power Query.