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137 Microsoft AZ-303 courses delivered Live Online

MB-800T00 Microsoft Dynamics 365 Business Central Functional Consultant

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Business Central core Functional Consultant is responsible for implementing core application setup processes for small and medium businesses. Overview Understand use cases for Business Central modules Set up Business Central Configure Financials Configure Sales and Purchasing Configure Operations Understand Integrationa nd Automation scenarios Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications. Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud. With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations. Introduction to Business Central Modules Introduction to Business Central Technology overview Navigate the user interface Master data for the Sales and Purchase process Application Setup Create and configure a new company Migrate data to Business Central Manage Security Set up core app functionality Set up dimensions Configure Financials Set up Finance Management Set up the Chart of Accounts Set up posting groups General Journals Set up Cash Management Set up Accounts Payables Set up Accounts Receivables Configure Sales and Purchasing Set up Inventory Configure prices and discounts Operations Purchase items Sell items Process financial transactions Inventory costing Integration and Automation Set up and use approvals with workflows Connect Power Apps Connect Power Automate Connect Power BI

MB-800T00 Microsoft Dynamics 365 Business Central Functional Consultant
Delivered OnlineFlexible Dates
Price on Enquiry

Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of Microsoft Office, and who are now extending Microsoft 365 to a collaborative cloud-based environment. Overview In this course, you will work productively in the Microsoft 365 cloud-based environment. You will: Navigate Microsoft 365 and integrate the online apps. Use Microsoft Outlook on the Web. Use Microsoft Teams on the web. Store documents in SharePoint, OneDrive, and Teams. Work with files online. This course is an introduction to Microsoft 365 in a cloud-based environment. Using the Microsoft 365 suite of productivity apps online, users can easily communicate and collaborate through Microsoft Teams messaging and meeting functionality and Outlook email. When you create a team, the Microsoft SharePoint team site provides a central storage location for accessing and modifying shared documents. Each user also receives individual document storage through OneDrive for Business. Teams can provide a central hub for working with shared documents in the familiar apps?Word, PowerPoint, and Excel?as an alternative to installing the Microsoft 365 Desktop applications. Getting Started with Microsoft 365 for the Web Topic A:ÿSign In to Microsoft 365 Online Topic B:ÿNavigate the Microsoft 365 Web Environment Topic C:ÿIntegrate the Microsoft 365 Web Apps Using Outlook on the Web Topic A:ÿSend and Receive Email on the Web Topic B:ÿAccess the Outlook Calendar Online Using Teams on the Web Topic A:ÿAccess Teams Features Topic B:ÿCreate and Configure Teams and Channels Topic C:ÿChat and Post in Teams Topic D:ÿCall and Meet in Teams Storing Documents on the Web Topic A:ÿOrganize Documents in SharePoint Topic B:ÿOrganize Documents in OneDrive Topic C:ÿWork with Documents in Teams Topic D:ÿSelect a File Storage Location Working with Files Online Topic A:ÿEdit Documents in Microsoft 365 Online Topic B:ÿCollaborate on Files Online Topic C:ÿFind Shared Resources Online Additional course details: Nexus Humans Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0
Delivered OnlineFlexible Dates
Price on Enquiry

BizTalk Server 2021 Developer Deep Dive

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This class is designed for experienced BizTalk Server Developers who have at least one year of hands-on experience developing BizTalk Server applications. Overview In this 5-day course, you will learn how to apply best practices and design patterns to build smarter BizTalk Server applications. Furthermore, this course provides extensive coverage of BizTalk Server's extensibility, including such topics as: custom functoids, custom pipeline components, and invoking external .NET methods. This course is designed specifically for experienced BizTalk Server developers and focuses on best practices & pattern-based design while pulling back the curtain on some of BizTalk Server's eccentricities. Review of BizTalk Server Fundamentals The BizTalk Server Architecture Inner Workings of the Messaging Engine Messaging Engine Deep Dive Two-way Messaging Without Orchestrations Designing and Testing Schemas Schema Design Enabling Unit Testing for BizTalk Projects Data Translation and Transformation Custom Data Transformation Creating Custom Pipeline Components Working with Message Interchanges Debatching Message Interchanges Advanced Concepts of WCF Adapters Connecting to External Systems Using WCF LOB Adapters in BizTalk Server Publishing and Consuming WCF and RESTful Services Overview of Service Integration Using WCF Implementing WCF Services Preprocessing Messages with IIS Modules Consuming Services Advanced Orchestration Communication Patterns Orchestration Engine Deep Dive Splitting and Aggregating Messages using Orchestrations Orchestration Communication Bridging the Synchronous/Asynchronous Gap Across Multiple Channels Correlating Messages in Orchestration Instances Building Convoy Orchestrations Handling Orchestration Faults and Exceptions Exception Handling in Orchestrations Implementing Transactions and Compensation Creating Transactional Processes Designing Custom Tracking Models for BizTalk Applications Introduction to Business Activity Monitoring Enabling Business Activity Monitoring Extending BAM Beyond BizTalk Building Declarative Logic Using the Business Rules Engine Concepts of Declarative Logic Fundamentals of BizTalk BRE Integrating Policies with BizTalk Advanced Concepts of the Business Rules Engine Advanced Business Rule Concepts Working with Advanced Facts Integrating Across Business Boundaries Using Parties, Roles, and EDI Port Binding Option Review Role-Based Integration What is EDI? Enabling EDI-Based Messaging

BizTalk Server 2021 Developer Deep Dive
Delivered OnlineFlexible Dates
Price on Enquiry

20742 Identity with Windows Server 2016

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is primarily intended for existing IT professionals who have some AD DS knowledge and experience and who aim to develop knowledge about identity and access technologies in Windows Server 2016. The secondary audience for this course includes IT professionals who are looking to consolidate their knowledge about AD DS and related technologies, in addition to IT professionals who want to prepare for the 70-742 exam. Overview After completing this course, students will be able to:Install and configure domain controllers.Manage objects in AD DS by using graphical tools and Windows PowerShell.Implement AD DS in complex environments.Implement AD DS sites, and configure and manage replication.Implement and manage Group Policy Objects (GPOs).Manage user settings by using GPOs.Secure AD DS and user accounts.Implement and manage a certificate authority (CA) hierarchy with AD CS.Deploy and manage certificates.Implement and administer AD FS.Implement and administer Active Directory Rights Management Services (AD RMS).Implement synchronization between AD DS and Azure AD.Monitor, troubleshoot, and establish business continuity for AD DS services. This course teaches IT Pros how to deploy and configure Active Directory Domain Services in a distributed environment, how to implement Group Policy, how to perform backup & restore, & how to troubleshoot Active Directory?related issues. Installing & Configuring DCs Overview of AD DS Overview of AD DS DCs Deploying DCs Lab: Deploying and administering AD DS Managing Objects in AD DS Managing user accounts Managing groups in AD DS Managing computer accounts Using Windows PowerShell for AD DS administration Implementing and managing organizational units Lab: Deploying and administering AD DS Lab: Administering AD DS Advanced AD DS Infrastructure Management Overview of advanced AD DS deployments Deploying a distributed AD DS environment Configuring AD DS trusts Lab: Domain and trust management in AD DS Implementing & Administering AD DS Sites & Replication Overview of AD DS replication Configuring AD DS sites Configuring and monitoring AD DS replication Lab: Managing and implementing AD DS sites and replication Implementing Group Policy Introducing Group Policy Implementing and administering GPOs Group Policy scope and Group Policy processing Troubleshooting the application of GPOs Lab: Implementing a Group Policy infrastructure Lab: Troubleshooting a Group Policy Infrastructure Managing User Settings with GPOs Implementing administrative templates Configuring Folder Redirection and scripts Configuring Group Policy preferences Lab: Managing user settings with GPOs Securing AD DS Securing domain controllers Implementing account security Audit authentication Configuring managed service accounts (MSAs) Lab: Securing AD DS Deploying & Managing AD CS Deploying CAs Administering CAs Troubleshooting and maintaining CAs Lab: Deploying and configuring a two-tier CA hierarchy Deploying & Managing Certificates Deploying and managing certificate templates Managing certificate deployment, revocation, and recovery Using certificates in a business environment Implementing and managing smart cards Lab: Deploying certificates Implementing & Administering AD FS Overview of AD FS AD FS requirements and planning Deploying and configuring AD FS Overview of Web Application Proxy Lab: Implementing AD FS Implementing & Administering AD RMS Overview of AD RMS Deploying and managing an AD RMS infrastructure Configuring AD RMS content protection Lab: Implementing an AD RMS infrastructure Implementing AD DS Synchronization with Azure AD Planning and preparing for directory synchronization Implementing directory synchronization by using Azure AD Connect Managing identities with directory synchronization Lab: Configuring directory synchronization Monitoring, Managing, & Recovering AD DS Monitoring AD DS Managing the AD DS database Recovering AD DS objects Lab: Recovering objects in AD DS

20742 Identity with Windows Server 2016
Delivered OnlineFlexible Dates
Price on Enquiry

M20742 Identity with Windows Server 2016

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is primarily intended for existing IT professionals who have some AD DS knowledge and experience and who aim to develop knowledge about identity and access technologies in Windows Server 2016. The secondary audience for this course includes IT professionals who are looking to consolidate their knowledge about AD DS and related technologies, in addition to IT professionals who want to prepare for the 70-742 exam. Overview After completing this course, students will be able to: Install and configure domain controllers. Manage objects in AD DS by using graphical tools and Windows PowerShell. Implement AD DS in complex environments. Implement AD DS sites, and configure and manage replication. Implement and manage Group Policy Objects (GPOs). Manage user settings by using GPOs. Secure AD DS and user accounts. Implement and manage a certificate authority (CA) hierarchy with AD CS. Deploy and manage certificates. Implement and administer AD FS. Implement and administer Active Directory Rights Management Services (AD RMS). Implement synchronization between AD DS and Azure AD. Monitor, troubleshoot, and establish business continuity for AD DS services. This course teaches IT Pros how to deploy and configure Active Directory Domain Services in a distributed environment, how to implement Group Policy, how to perform backup & restore, & how to troubleshoot Active Directory?related issues. Installing & Configuring DCs Overview of AD DS Overview of AD DS DCs Deploying DCs Lab: Deploying and administering AD DS Managing Objects in AD DS Managing user accounts Managing groups in AD DS Managing computer accounts Using Windows PowerShell for AD DS administration Implementing and managing organizational units Lab: Deploying and administering AD DS Lab: Administering AD DS Advanced AD DS Infrastructure Management Overview of advanced AD DS deployments Deploying a distributed AD DS environment Configuring AD DS trusts Lab: Domain and trust management in AD DS Implementing & Administering AD DS Sites & Replication Overview of AD DS replication Configuring AD DS sites Configuring and monitoring AD DS replication Lab: Managing and implementing AD DS sites and replication Implementing Group Policy Introducing Group Policy Implementing and administering GPOs Group Policy scope and Group Policy processing Troubleshooting the application of GPOs Lab: Implementing a Group Policy infrastructure Lab: Troubleshooting a Group Policy Infrastructure Managing User Settings with GPOs Implementing administrative templates Configuring Folder Redirection and scripts Configuring Group Policy preferences Lab: Managing user settings with GPOs Securing AD DS Securing domain controllers Implementing account security Audit authentication Configuring managed service accounts (MSAs) Lab: Securing AD DS Deploying & Managing AD CS Deploying CAs Administering CAs Troubleshooting and maintaining CAs Lab: Deploying and configuring a two-tier CA hierarchy Deploying & Managing Certificates Deploying and managing certificate templates Managing certificate deployment, revocation, and recovery Using certificates in a business environment Implementing and managing smart cards Lab: Deploying certificates Implementing & Administering AD FS Overview of AD FS AD FS requirements and planning Deploying and configuring AD FS Overview of Web Application Proxy Lab: Implementing AD FS Implementing & Administering AD RMS Overview of AD RMS Deploying and managing an AD RMS infrastructure Configuring AD RMS content protection Lab: Implementing an AD RMS infrastructure Implementing AD DS Synchronization with Azure AD Planning and preparing for directory synchronization Implementing directory synchronization by using Azure AD Connect Managing identities with directory synchronization Lab: Configuring directory synchronization Monitoring, Managing, & Recovering AD DS Monitoring AD DS Managing the AD DS database Recovering AD DS objects Lab: Recovering objects in AD DS

M20742 Identity with Windows Server 2016
Delivered OnlineFlexible Dates
Price on Enquiry

Beginning ASP.NET

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at developers who want to build web applications using ASP.NET Core or developers who want to make a career building web applications using Microsoft technology. In the web world, the ability to build robust web applications is key. With the knowledge about ASP.NET Core MVC (that makes use of the Model-View-Controller architecture) that you will take away from this course, you will be prepared to meet this need. In today's age, it's important for you as a developer to possess the ability to separate the programming and business logic. This course covering ASP.NET Core 2 will help you develop this skillset. Setting the Stage Introduction to Web Applications Creating ASP.NET Core application Controllers Role of the Controller in ASP.NET MVC Applications Introduction to Routing Our First Controller Implementing our own IActionResult Adding Views Adding Models Passing Data from the Controller to the View Filters Writing a Custom Filter Views The View Engine and the Razor View Engine Working with Layout Generating HTML Partial View View Components Tag Helpers Models Introduction to Models Model Binding The Entity Framework Using the Entity Framework in ASP.NET MVC applications Database Migration Validation Introduction to Validation Client-Side and Server-Side Validation Server-side Validation Client-side Validation Implementation Routing Convention-Based Routing Attribute-Based Routing Route Attribute at the Controller Level Passing Routing Values in HTTP Action Verbs in the Controller Route Constraints Rest Buy Designing Rest Buy Creating the Entities for the Application Creating EF Context and Migration Adding Features, Testing, and Deployment Adding the Registration Feature Creating a Unit Test Upgrading Our Application to Bootstrap 4 Deploying Rest Buy to Azure Additional course details: Nexus Humans Beginning ASP.NET training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Beginning ASP.NET course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Beginning ASP.NET
Delivered OnlineFlexible Dates
Price on Enquiry

MS-040T00-A Manage SharePoint and OneDrive in Microsoft 365

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This course is designed for IT Professionals who deploy and manage Microsoft SharePoint and OneDrive in their organizations. Students in this course are interested in Microsoft SharePoint and OneDrive. Overview Configure SharePoint Sites. Manage sites storage limits. Deploy OneDrive sync client. Use Group Policy to control OneDrive sync client settings. Manage external sharing for data in Microsoft SharePoint and OneDrive. Configure user profile properties. Manage audiences. Use the App Catalog to manage custom apps. Create and manage term groups, term sets, and terms. Describe the difference between modern and classic search experiences. Content is the most critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365. Plan and Configure SharePoint Sites Overview of SharePoint in Microsoft 365 Configure SharePoint sites Manage SharePoint site Configure and Manage OneDrive Overview of OneDrive in Microsoft 365 Deploy OneDrive Manage OneDrive Sharing and Security in SharePoint and OneDrive Manage SharePoint site permissions Manage sharing in SharePoint and OneDrive Manage security in SharePoint and OneDrive Manage User Profiles and Apps Manage User Profiles Manage apps Plan and Configure Managed Metadata and Business Connectivity Services Plan and configure Managed Metadata Plan and configure Business Connectivity Services Plan and Configure Search Plan search Configure search Additional course details: Nexus Humans MS-040T00-A Manage SharePoint and OneDrive in Microsoft 365 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-040T00-A Manage SharePoint and OneDrive in Microsoft 365 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MS-040T00-A Manage SharePoint and OneDrive in Microsoft 365
Delivered OnlineFlexible Dates
Price on Enquiry

MB-260T00: Microsoft Customer Data Platform Specialty

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Overview After completing this course, you will be able to: Clean, transform, and ingest data into Dynamics 365 Customer Insights Create a unified customer profile Work with Dynamics 365 Audience insights Enrich data and predictions Set up and manage external connections Administer and monitor Customer Insights Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data. Module 1: Get started with Dynamics 365 Customer Insights Introduction to the customer data platform Administer Dynamics 365 Customer Insights Explore user permissions in Dynamics 365 Customer Insights Module 2: Ingest data into Dynamics 365 Customer Insights Import and transform data Connect to data sources Work with data Module 3: Create a unified customer profile in Dynamics 365 Customer Insights Map data Match data Merge data Find customers Module 4: Work with Dynamics 365 Customer Insights Explore Audience insights Define relationships and activities Work with measures Work with segments Module 5: Enrich data and predictions with Audience insights Enrich data Use predictions Use machine learning models Module 6: Manage external connections with Customer Data Platform Export Customer Insights data Use Customer Insights with Microsoft Power Platform Display Customer Insights data in Dynamics 365 apps More ways to extend Customer Insights

MB-260T00: Microsoft Customer Data Platform Specialty
Delivered OnlineFlexible Dates
Price on Enquiry

Customization and Configuration for Dynamics 365

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

Customization and Configuration for Dynamics 365
Delivered OnlineFlexible Dates
Price on Enquiry

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
Delivered OnlineFlexible Dates
Price on Enquiry
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