1840 Mentoring courses in Cardiff delivered Online

Overview This comprehensive course on Voice Improvement Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Voice Improvement Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Voice Improvement Training. It is available to all students, of all academic backgrounds. Requirements Our Voice Improvement Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 14 lectures • 00:38:00 total length •How to Improve Your Voice Promo: 00:01:00 •How to Improve Your Voice Overview: 00:01:00 •How to Improve Your Voice Famous Bad Voices: 00:02:00 •How to Improve Your Voice Practice Again and Record: 00:03:00 •How to Improve Your Voice Diagnosis Your Own Voice: 00:01:00 •How to Improve Your Voice Feedback from Others: 00:02:00 •How to Improve Your Voice Defining Your Exact Problems: 00:05:00 •How to Improve Your voice Listen to Natural conversation: 00:05:00 •How to Improve Your Voice Practice Again and Record: 00:03:00 •How to Improve Your Voice Don't Lower Your Voice: 00:07:00 •How to Improve Your Voice practice on Video: 00:04:00 •How to Improve Your Voice Other Techniques: 00:02:00 •How to Improve Your Voice Conclusions: 00:01:00 •Feedback: 00:01:00

Overview This comprehensive course on Travel & Tourism will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Travel & Tourism comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Travel & Tourism. It is available to all students, of all academic backgrounds. Requirements Our Travel & Tourism is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 14 lectures • 03:24:00 total length •Module 1: Introduction to Travel and Tourism: 00:12:00 •Module 2: Tourism Products and Services: 00:14:00 •Module 3: Tour Operating and Travel Retailing: 00:14:00 •Module 4: Marketing in Travel and Tourism: 00:11:00 •Module 5: Developing Communication Skills: 00:13:00 •Module 6: Customer Service and Satisfaction: 00:09:00 •Module 7: Crisis and Visitor Attraction Management: 00:18:00 •Module 8: Transport Management Procedure: 00:14:00 •Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations: 00:20:00 •Module 10: Sustainable Tourism: 00:09:00 •Module 11: Public Awareness Campaigns: 00:11:00 •Module 12: Brexit and its Impact on Tourism Industry: 00:26:00 •Module 13: Travel and Tourism Issues to Contend with: 00:18:00 •Module 14: Human Resource Management in Travel Industry: 00:15:00

Overview This comprehensive course on History of the Industrial Revolution in Great Britain Level 2 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This History of the Industrial Revolution in Great Britain Level 2 comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this History of the Industrial Revolution in Great Britain Level 2. It is available to all students, of all academic backgrounds. Requirements Our History of the Industrial Revolution in Great Britain Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 01:34:00 total length •Module 01: The Birth of the Industrial Revolution in Britain: 00:06:00 •Module 02: The Textiles Revolution: 00:14:00 •Module 03: The Birth of the Steam Engine: 00:10:00 •Module 04: The Age of Steam Locomotion: 00:15:00 •Module 05: Fueling the Industrial Revolution: 00:09:00 •Module 06: The Engineering Revolution: 00:06:00 •Module 06: The Engineering Revolution: 00:06:00 •Module 08: Black Lives in the Industrial Revolution: 00:05:00 •Module 09: The Birth of the Industrial Revolution: 00:04:00 •Module 10: The Industrial Revolution History Quiz: 00:19:00

: The UK job market has faced significant challenges over the last year due to the pandemic and recent conflicts. Finding a niche in this competitive landscape has become tougher, but with the right Project Management skills, you can stand out. Apex Learning presents the Project Management and Operations Manager bundle, designed to guide you toward a stable, successful career. This package, complete with innovative study materials, will provide in-depth knowledge of Project Management through step-by-step lessons and tutor support. Whether you’re new or experienced, this course will help you master Project Management from basic to advanced levels. With Project Management, endless opportunities await. This course gives you a competitive edge, constantly updated to reflect industry changes. You’ll gain the expertise to lead teams, manage resources, and complete projects efficiently. The Project Management skills you acquire will drive your success, boost productivity, and help you overcome challenges. By enrolling in the Project Management bundle, you invest in roles like Project Manager, Operations Manager, and more. This bundle is your one-stop solution for success in Project Management. Whether you’re starting or advancing your career, this Project Management bundle will equip you with the skills to thrive in the field. This 20-in 1 Ultimate Operations Manager bundle consists of the following Courses: Course 01: Project Management Masterclass Course 02: Supervisor Training and Employee Management Course 03: Leadership & People Management Course 04: Decision Making in High Stress Course 05: Six Sigma & Lean Process Course 06: Ethical Leadership Principles Course 07: Strategic Planning Process Course 08: Coaching and Mentoring Course 09: HR and Payroll Administrator Course Course 10: Conflict Management and Crucial Communications Course 11: Self Confidence & Self Esteem Training Course 12: Leadership Styles Course 13: Change Management Course 14: Business Analysis Course 15: Business Law Course 16: Managing Budgets Course 17: Corporate Finance Course 18: Compliance Manager Course 19: Diploma in Management Skills Course 20: Supporting a Grieving Employee Additionally, you will get 5 other career-guided courses in this Operations Manager bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Operations Manager bundle. Why Choose this Project Management & Operation Management with Six Sigma & Lean Process Bundle? FREE Project Management & Operation Management with Six Sigma & Lean Process CPD-accredited certificate Get a free student ID card with Project Management & Operation Management with Six Sigma & Lean Process training (£10 applicable for international delivery) Lifetime access to the Project Management & Operation Management with Six Sigma & Lean Process course materials The Project Management & Operation Management with Six Sigma & Lean Process program comes with 24/7 tutor support Get instant access to this Project Management & Operation Management with Six Sigma & Lean Process course Learn Project Management & Operation Management with Six Sigma & Lean Process training from anywhere in the world The Project Management & Operation Management with Six Sigma & Lean Process training is affordable and simple to understand The Project Management & Operation Management with Six Sigma & Lean Process training is entirely online Learning Outcomes of the Project Management Bundle This career-oriented Project Management bundle will help you to: Gain the ability to excel in the role of Project Management and Operations Manager Know your responsibilities as a Project Management professional and convey your experience to others Gain excellent interpersonal and communication skills vital for Project Management Develop time and risk management skills to ensure efficiency in Project Management Understand the pros and cons of working in Project Management Adhere to the regulations and best practices in Project Management Leverage technological advancements to become more effective in Project Management Maintain high moral standards and set an example for your peers in Project Management Who is this Project Management course for? Anyone from any background can enrol in this Operations Manager bundle. Requirements This Project Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Project Management Masterclass) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Enhance your observation skills and become an excellent Detective (Private Investigator) by enrolling in the exclusive Private Detective Complete Training Diploma course. This course's in-depth study modules will provide you with the ultimate knowledge and professional insight to develop your detective skills and make you skilful in performing a fruitful investigation. Along with this including 13 special courses, an original hardcopy certificate, transcript and a student ID card. Courses are included with this Bundle? Course 01: Private Detective Training Course 02: Criminal Intelligence and Crime Analysis Complete Diploma Course 03: Computer Hacking Forensic Investigator Course 04: Interrogations And Confessions Psychology Course 05: Emotional Intelligence and Human Behaviour Course 06: Criminal Law Course 07: English Law and Legal System Level 3 Course 08: Certificate in Anti Money Laundering (AML) Course 09: Financial Investigator Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Diploma in Substance Misuse Course 13: First Aid at Work Course 14: Professional Photography Diploma The world is full of obvious things which nobody by any chance ever observes! Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Private Detective Complete Training Diploma will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Private Detective Complete Training Diploma has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take our Private Detective Complete Training Diploma is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Detective: Private Investigator: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title Private Detective Training course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn detective at your ease - anytime, from anywhere Study the detective course from your computer, tablet or mobile device CPD accredited detective course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum: Course 01: Private Detective Training Introduction Private Investigation Process Classification of Crime Starting an Investigation Crime Scene Investigation and Photography (Part 1) Crime Scene Investigation and Photography (Part 2) Evidence Collection Locating Missing People Interview and Interrogation Techniques Methods of identification and Sources of information Fingerprint Verification Handwriting Examination Linking and Surveillance of Suspect Counter-Espionage & Counter-Surveillance Domestic Investigation and Types Basic Operations of Firearms Preparing Case Report Code of Ethics Operating a Private Investigation Business CPD 155 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Private Detective. It is available to all students, of all academic backgrounds. Requirements Our Private Detective is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Private Detective Training) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Private Detective Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Flash Sale | CPD Certified | Free Assessment | 24/7 Tutor Support | Lifetime Access

This course will equip you with the skills and knowledge to recognise the need for culture change and evaluate the health of an organization's culture by using existing operational assessment techniques and tools. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of corporate culture and culture change Recognise the importance, need and purpose of cultural change Identify the tools required to change a culture Discover methods for implementing culture change and managing the change process Understand the role of development, mentoring, communication and collaboration Discover the long and short-term solutions for culture change Demonstrate the types of culture to aim for Know what you will need before initiating a culture change Organisation's Culture Management Training Course Overview This Corporate Culture Training Course is ideal for managers, team leaders, or business owners who want to boost their company's performance, as well as for people who want to gain knowledge about the fundamentals of corporate culture. This course will help you improve and control the corporate culture within your organisation to drive better organizational integrity and structure. You will gain knowledge about the basics of corporate culture and understand why this is beneficial for the organisation You will gain knowledge about how to manage the cultural change process with various tools and techniques. Upon successful completion of this Corporate Culture Training Course, you will be able to recognise the corporate culture and understand how it should be implemented within the organization to promote maximum efficiency. Who should take this course? This Corporate Culture Training Course is primarily aimed at: Team leaders Beginner managers Business owners Human resources practitioners. Culture evolution leaders Aspiring HR professionals However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to implement corporate culture within their organisation. Entry Requirements There are no academic entry requirements for this Corporate Culture Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Corporate Culture Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction The Fundamentals of Culture Change What Is Organisational Culture What Is Culture Change The Purpose of Culture Change The Importance of Culture Change Tools to Change a Culture Tools to Change a Culture Introduction Quick Wins Training Courses Development Mentoring Involvement in The Process Process Reform Communication & Collaboration Management Culture Other Points to Consider Tools a Short, Medium or Long Term Solution What You'll Need Before Initiating Culture Change How to Identify Culture in Need of Change Types of Culture to Aim for Case Study Close Out Close Out Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

With a single payment you will gain access to Waxing and Hair Removal - Level 2 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn how to provide your clients with excellent waxing services by enrolling in our professionally designed Waxing and Hair Removal - Level 2 course. This course offers a wide array of training modules to teach you professional waxing methods and techniques to achieve the best result. This Waxing and Hair Removal course educates you on the right way to perform each procedure, covering key strategies of waxing and threading. After course completion, you will have a solid understanding of various hair types, the structure and function of hair, and how to apply different hair removal techniques. You will have the skills to control infections and advise clients on before and aftercare. Turn your passion into a profitable business by enrolling today! Take this Waxing and Hair Removal course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. The only thing you need to take Waxing and Hair Removal - Level 2 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. What other courses are included with this Waxing and Hair Removal - Level 2? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum: ***Waxing and Hair Removal - Level 2*** Module 01: Hair Removal Module 02: Types of Hair Removal Module 03: Introduction to Waxing Module 04: Threading Module 05: Client Consultation and Dress Code Module 06: Infection Control, Hygiene and Salon Safety Module 07: Operational Procedures Module 08: Waxing Before and Aftercare How will I get my Waxing and Hair Removal Certificate? After successfully completing the Waxing and Hair Removal course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Waxing and Hair Removal - Level 2. It is available to all students, of all academic backgrounds. Requirements Our Waxing and Hair Removal - Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Waxing and Hair Removal course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Waxing and Hair Removal course, it can be studied in your own time at your own pace. Career path Having this Waxing and Hair Removal Diploma CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Waxing and Hair Removal - Level 2) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Overview Proficient English speakers have a competitive edge in the global job market, being valued for their precision and clarity of expression. Enter the "English Grammar Level 3" course. This comprehensive learning module is meticulously crafted to refine one's grasp of the English language. Beginning with an 'Introduction to the Course,' learners are systematically guided through essential topics, from 'The Basics of Grammar' to recognising 'Common Mistakes and Ways to Improve'. This in-depth exploration ensures participants have an advanced understanding of sentence structures, correct punctuation application, accurate spelling, and the nuanced art of forming questions.Join the "English Grammar Level 3" course today and redefine excellence in the English language. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Key Features of the Course: FREE English Grammar CPD-accredited certificate Get a free student ID card with English Grammar (£10 applicable for international delivery) Lifetime access to the English Grammar materials The English Grammar comes with 24/7 tutor support Get instant access to this English Grammar course Learn English Grammar from anywhere in the world The English Grammar is affordable and simple to understand The English Grammar is an entirely online Description Improve your English grammar with this Level 3 course. Learn advanced rules like sentence structure, tenses, and punctuation to make your writing and speaking better. Great for anyone who wants to sharpen their English skills for work, study, or everyday use. Course Curriculum 8 sections • 8 lectures • 02:01:00 hours total •Introduction to the Course •The Basics of Grammar •The Basics of Sentence •Structure of Sentence: •Questions: •Punctuation and Capitalisation •Spelling •Common Mistakes and Ways to Improve Who is this course for? There is no experience or previous qualifications required for enrolment on this English Grammar Level 3. It is available to all students, of all academic backgrounds. Requirements Our English Grammar Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate