2395 Mentor courses in Cardiff delivered Online

Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00

Overview Increase your knowledge of dangerous substances and be prepared to deal with Asbestos if you encounter it during your work or social life. This course presents crucial information about Asbestos and related materials, meaning you will be able to protect yourself whenever necessary. The Asbestos Awareness Level 2 course has been crafted with the help of industry experts and explains why Asbestos remains a palpable threat in the 21st Century. However, with this training, you will be able to identify hazardous items or buildings and handle them without fear of long-term illnesses. By understanding the facts, you will know how to react. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Asbestos Awareness Level 2. It is available to all students, of all academic backgrounds. Requirements Our Asbestos Awareness Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 8 lectures • 03:22:00 total length •Module 01: Asbestos Explained: 00:22:00 •Module 02: Asbestos Identified: 00:31:00 •Module 03: Asbestos and the Law: 00:38:00 •Module 04: Risk Factors of Asbestos: 00:26:00 •Module 05: Surveys and Risk Assessment: 00:24:00 •Module 06: Asbestos Awareness & Safety: 00:26:00 •Module 07: Asbestos Containing Waste (ACW) Disposal: 00:16:00 •Module 08: Accidental Disturbance of ACMs and Dealing with Emergencies: 00:19:00

Overview Start a career as an estate agent by gaining the skills and qualifications required to work in the real estate sector. This course will teach you everything you need to know to become a professional real estate agent. In this Estate Agent & Personal Development Level 3 course, you will learn sales techniques, communication skills and personal leadership skills. In addition, you will learn professional negotiation techniques, time management strategies and many other skills vital to succeed in the modern real estate sector. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Estate Agent & Personal Development Level 3. It is available to all students, of all academic backgrounds. Requirements Our Estate Agent & Personal Development Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 03:47:00 total length •Module 01 - Estate Agent: An Introduction: 00:24:00 •Module 02 - Different Types of Estate Agents: 00:18:00 •Module 03 - Getting Started on the Job: 00:19:00 •Module 04 - Listing Property: Finding the Sellers: 00:27:00 •Module 05 - Valuation Process: 00:24:00 •Module 06 - Negotiating as Estate Agent: 00:15:00 •Module 07 - Selling Property: Finding the Buyers: 00:26:00 •Module 08 - Letting Property: 00:34:00 •Module 09 - Technology for Estate Agents: 00:24:00 •Module 10 - Regulation of Estate Agents: 00:16:00

Overview Ensure you are fully trained as a UK childminder and keep young ones protected by studying recommended Safeguarding techniques. This Safeguarding and Protection for Children Level 2 course provides the knowledge you will need to identify cases of abuse or risk towards children while looking after them. As a nanny, babysitter, or teacher, you need to know the facts about safeguarding children in your charge. You will be taught the steps to take when assessing those you believe to be at risk, and how to ensure others do not harm them. This ability is an essential part of childcare, and completion of this course will prove reassuring to parents. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding and Protection for Children Level 2. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding and Protection for Children Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:54:00 total length •Module 01: Introduction to Safeguarding: 00:21:00 •Module 02: Laws and Guidance: 00:43:00 •Module 03: Child Abuse: 00:49:00 •Module 04: Child Sexual Exploitation: 00:38:00 •Module 05: Responding to Disclosure and Reporting: 00:25:00 •Module 06: Risks and Risk Assessment: 00:16:00 •Module 07: Things to Do after Referral: 00:24:00 •Module 08: Record Keeping: 00:18:00 •Assignment - Safeguarding and Protection for Children Level 2: 00:00:00

Overview Learn how to build a positive public image and attract your target market by enrolling in our expertly designed Level 3- Public Relation Course. This course educates you on precise concepts to build mutually beneficial relations between a company and the public to manage and maintain its reputation. Through this course, you will get equipped with a range of developed skills to maintain and manipulate public opinion in various ways. We will train you to develop effective public relation strategies and campaigns to promote great information flow within your organisation. Brace yourself for success in a variety of professional fields by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3- Public Relation Course. It is available to all students, of all academic backgrounds. Requirements Our Level 3- Public Relation Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 03:31:00 total length •Introduction to Public Relations: 00:21:00 •Concepts of Public Relations: 00:22:00 •Management and Organisation of Public Relations: 00:21:00 •Public Relations Tactics and Research: 00:30:00 •Major Fields of Public Relations Practice Part I: 00:24:00 •Major Fields of Public Relations Practice Part II: 00:24:00 •Social Media and PR: 00:22:00 •Crisis management: 00:31:00 •Ethics & Professionalism in Public Relations: 00:16:00

Overview When assuming safeguarding duties, those in your care must be protected from radicalisation or abuse. Learn how to accomplish this today. This comprehensive course will raise your awareness of the 'Prevent Programme' and teach you how to identify forms of extremism or crime in your locality. The Safeguarding and Prevent Level 3 course has been written with the help of industry experts to explain how extremists and fraudsters can influence people of a vulnerable disposition. You will be comprehensively trained in protective and investigative methods so that any attempt at online abuse or physical coercion of your charges will not take place and be immediately reported. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding and Prevent Level 3. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding and Prevent Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 8 lectures • 03:54:00 total length •Module 01: Introduction to Safeguarding: 00:21:00 •Module 02: Laws and Guidance: 00:43:00 •Module 03: Child Abuse: 00:49:00 •Module 04: Child Sexual Exploitation: 00:38:00 •Module 05: Responding to Disclosure and Reporting: 00:25:00 •Module 06: Risks and Risk Assessment: 00:16:00 •Module 07: Things to Do after Referral: 00:24:00 •Module 08: Record Keeping: 00:18:00

Overview Support the community and ensure that social housing tenants are given the assistance and service that they deserve. This comprehensive course is designed to teach you all of the responsibilities held by social housing workers and their client's rights. The Social Housing and Tenant Management Level 2 course provides all the knowledge and information needed to engage with tenants and ensure that any issues and concerns they have are professionally dealt with. The contents will increase your awareness of UK housing regulations, and help you support any individuals who may have challenges or obstacles preventing a good standard of living. Boost your social accountabilities and career with this tutorial. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Social Housing and Tenant Management Level 2. It is available to all students, of all academic backgrounds. Requirements Our Social Housing and Tenant Management Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 8 lectures • 03:16:00 total length •Introduction to Social Housing: 00:16:00 •Tenant Selection and Tenant Management: 00:28:00 •Managing Rental Income and Arrears: 00:24:00 •Maintenance, Safety, and Security of Social Housing: 00:33:00 •Resident Involvement in Social Housing: 00:31:00 •Dealing with Anti-Social Behaviours: 00:39:00 •Career Prospects of Social Housing Manager: 00:25:00 •Assignment - Social Housing and Tenant Management Level 2: 2 days

Overview Learn about the different quirks and patterns of behaviour by enrolling in our exclusively designed Applied Behaviour Analysis (ABA) Expert Training Certification course. Through this course, you will gain the elementary skills to create a baseline to analyse behaviour and develop behaviour support plans. Studying unusual patterns of behaviour, emotions, and thoughts is essential to treat many psychological disorders. After successful completion, you will have strongly developed skills in the curriculum to define and prioritise behaviour, develop a hypothesis, and much more. Enrol today to kickstart your career as an applied behaviour therapist. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Applied Behaviour Analysis (ABA) Expert Training Certification. It is available to all students, of all academic backgrounds. Requirements Our Applied Behaviour Analysis (ABA) Expert Training Certification is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:14:00 total length •Introduction to ABA: 00:13:00 •ABA Component Breakdown: 00:09:00 •Rules When Applying ABA: 00:10:00 •Foundation Techniques of ABA: 00:14:00 •ABA for Motor Skills: 00:10:00 •ABA for Language Skills: 00:22:00 •ABA for Cognitive Skills: 00:21:00 •ABA for Visuospatial Skills: 00:22:00 •Generalization in ABA Theory: 00:13:00

Overview Gain expert internal audit skills by enrolling in the Internal Audit Training Diploma course.Internal audit is a vital part of financial management. This Internal Audit Training Diploma course will provide you with a thorough understanding of internal auditing. It will introduce you to the auditing form and assurance best practices, teaching you a range of internal auditing procedures. It will also teach you about UK internal audit standards as well as how to conduct audit interviews and report on audit outcomes.Kickstart a high earning career in the internal audit sector with the Internal Audit Training Diploma course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Internal Audit Training Diploma. It is available to all students, of all academic backgrounds. Requirements Our Internal Audit Training Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 02:54:00 total length •Auditing as a Form of Assurance: 00:11:00 •Internal Audit Procedures: 00:22:00 •Technology-Based Internal Audit: 00:23:00 •Internal Control and Control Risk: 00:36:00 •Audit Interviews: 00:18:00 •Reporting Audit Outcome: 00:23:00 •UK Internal Audit Standards: 00:24:00 •Career as an Auditor: 00:17:00

Overview This comprehensive course on Supply Chain Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Supply Chain Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Supply Chain Management. It is available to all students, of all academic backgrounds. Requirements Our Supply Chain Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 02:59:00 total length •An Overview of Supply Chain Management: 00:17:00 •Role of logistics of Supply Chain: 00:19:00 •Customer Response Principles and Systems: 00:15:00 •Supply Chain System and Principles: 00:15:00 •Global Supply Chain Operations: 00:17:00 •Inventory Strategies for Supply Chain: 00:15:00 •Warehouse Management and Operations: 00:13:00 •Supply Chain Design and Monitoring: 00:15:00 •Supply Chain Network and Evaluating: 00:18:00 •Supply Chain Planning and New Business Concepts: 00:17:00 •Aligning Supply Chain Process with Your Business: 00:18:00