890 Meetings courses in Linlithgow delivered On Demand

Overview The ability to take accurate Minutes at an important meeting or conference is an essential and underrated talent in any business. This popular Minute Taking Essentials Level 2 course will teach you how to listen and record issues effectively and boost your career potential. The extensive online learning modules provided explore the roles and responsibilities of a Minute-Taker in-depth and will take your capabilities to another level. You will learn how to utilise the latest software tools and recognise the level of detail that is expected for each meeting. Additionally, you will be given communication and confidence techniques that will enhance your career and reputation. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Minute Taking Essentials Level 2. It is available to all students, of all academic backgrounds. Requirements Our Minute Taking Essentials Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:31:00 total length •Introduction to Minute Writing: 00:20:00 •Preparation for Minute Taking: 00:23:00 •The Meeting Structure: 00:16:00 •Minute Meetings, Decisions and Actions: 00:18:00 •Roles and Responsibility of Minute Taker: 00:27:00 •Tips for Minute Taking: 00:22:00 •Technology in Minute Taking: 00:12:00 •Building Confidence: 00:13:00 •Assignment - Minute Taking Essentials Level 2: 00:00:00

Fully Approved Course - CPD and ILM Approved 100% online training, 30 minutes course Stop & start at anytime No time limit Course Description Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team. Our Developing Teamwork course can be a great starting point for new managers or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams. This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set. Modules: What is Team Working? Conflicts Management Behaviour Resilience   Advantages The course is approved by leading industry bodies CPD Service in London. Dirextra is member of CPD Service and ILM approved CPD approval means that this course can be used by those that need to prove they are continually developing themselves. ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life Further Progression For candidates that want to add more qualifications to their CV our Leadership Skills course is also ILM approved and can provide them with another recognised management qualification. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable For candidates specifically interested in developing resilient teams and maintaining employee engagement our Introduction to Emotional Intelligence course goes hand in hand with this one as part of our Emotional Intelligence category

Description: Confidence is the key for presenting yourself during public speaking. You have to know what to convey to the audience and be comfortable with communication skills. To learn about overcoming your stage fear and nervousness, you can get the help of the course - Public Speaking Diploma. In this course, there are contents which will teach you on how to increase your communication skills. Interpersonal skills, professionalism, controlling nervousness, handling sticky situations, etc. You will also be taught on how to understand your audience, entice them with an immaculate presentation, controlling your body language, key themes and sentences, opportunities to practice and learn from mistakes, etc. This course Is aimed to help you better present yourself and make you more confident. Learning Outcomes: Speak more confidently in a one-on-one conversation Develop more confidence while speaking socially or small Learn practice these skills in a safe and supportive setting Implement quick and easy preparation techniques which will work no matter what if you have one minute or a week for its preparation Make your preparation for questions, in case of when you don't know what those questions will be. Getting over nervousness what you may come across while speaking in front of a group, particularly when the group is not compassionate to what you have to say. Apply the presentation techniques so that you can establish your credibility as well as getting people on your side Build an affinity with your audience Get to know the methods to decrease your nervousness as well as fear Realise your areas of strength as a presenter as well as the way you can draw the attention of different types of people Locate how the visual aids can help create an influence along with attention Improvise techniques to form a professional presence Know a number of different means so that you can prepare and organise information Knowing how to prepare, practise, as well as deliver a short presentation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Public Speaking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Public Speaking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Module 2 Getting Started 00:15:00 Planning 00:15:00 Force Field Analysis 00:15:00 Understanding Your Audience 00:30:00 Controlling Your Jitters 00:15:00 Making Your Listener Hear You 00:30:00 Key Themes 00:15:00 Structuring Ideas 00:15:00 Organization Methods 00:15:00 Expanding a Basic Plan 00:15:00 Our Body Language 00:15:00 Beginnings and Endings 00:15:00 Module 3 Communication 00:15:00 Stop! Check Your Mouth! 00:15:00 What's Your Type? How About Mine?@m 00:15:00 Positive Self-Talk 00:15:00 Rapport 00:05:00 Maximizing Meetings 00:15:00 Body Language 00:15:00 Sticky Situations 00:15:00 I Can Just Send an E-mail, Right? 00:15:00 Overcoming Nervousness 00:30:00 The Five S's 00:15:00 Start Writing! 00:15:00 Audience Profile 00:05:00 Your Speaking Voice 00:30:00 Add Punch to Your Presentation 00:15:00 Mock Exam Mock Exam- Public Speaking Diploma 00:20:00 Final Exam Final Exam- Public Speaking Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Laurel is the essence of personalised ease and style. The perfect gift for the budding writer or professional in your life - maybe that’s you. Never miss a meeting or big idea with this refillable leather diary / notebook cover (A5) that fits easily into a bag or briefcase. Laurel features a contrasting adjustable strap with stud fastening to keep your work secure, and two internal card slots perfect for business meetings. Choose your preferred English hand bound paper insert: Plain or lined notebook, or week to view diary.  There are 9 leather colours to choose from, 2 leather colour straps and gold or silver hardware. Make it your own with bespoke personalisation. If you’re gifting Laurel, a personalised message can be embossed to the bottom right corner (as standard), but get in touch if you have other requests.(This is +£5) Size and DetailsSlim A5 (Quarto Medium) removable leather notebook or diary cover Paper size: 210mm x 135mm Thickness: 120 pages Cover size: 225mm x 145mm x 20mm 1x insert included Made to order and available in multiple colours with contrasting strap. Timeless designFront strap features the Hands of Tym logo. Made from respectfully-sourced Italian vegetable-tanned leather (biodegradable). Hand cut. Handmade. Hand finished. Other Sizes Available:Slim A4 (Folio Large)Slim A6 (Octavo Pocket)REFILL PAD available Personalisation & Unique stamp (not available for Courses or Tools & Supplies) What is personalisation? Personalisation is an embossed stamp of characters including letters, emojis etc. Please select from the options below if you would like to add to your product. What is a Unique Stamp? A unique stamp is a custom stamp made up of an image of your choice. It can be handprints, a drawing, handwriting etc. We can discuss this with you once you place your order. (This is +£45) How this was made Made from respectfully-sourced Italian vegetable-tanned leather, Laurel is free from harsh chemicals. Over time the luxury leather will develop a buttery soft patina. The paper inserts are hand-bound by experienced artisans in England from a quality British paper. Laurel has been thoughtfully designed and handmade by Hands of Tym, in Oxfordshire, England. Material and CareMaterialsHere at Hands of Tym, we are passionate about sourcing the highest quality sustainable materials. We use responsibly-sourced Italian vegetable-tanned leather. Find out more here.Using only the highest quality cuts, the leather will improve with use and age, developing a soft patina over time. Natural variations are a product feature of this material and contribute to the individual style of the product.The leather is free from harmful chemicals and biodegradable at the end of its life.Hand cut, handmade and hand finished in our workshop in Oxfordshire, England. Care Please note: There may be natural changes in the colour of the materials and they may stain easily. Please be careful with oils and inks. When not in use, store your product in the soft cloth bag (provided) in a cool and dry place. Repair When you buy from Hands of Tym, you’re getting so much more than your new purchase. You’re creating a connection with the maker - Georgie Tym. If your leather product becomes damaged (afterall, life happens), contact us to find out about repairing your item. What's included in the price? Laurel arrives complete with one insert and additional inserts can be purchased directly from us. Laurel arrives wrapped in tissue paper inside a black cotton dust bag, including a 'Made for you' card with care instructions and a unique code to identify your handmade leather notebook cover.

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Microsoft Outlook is used for emails and also personal management of information. You will learn how to customise the outlook interface so that it works best for you. You will also learn how to use the tool to organise your data. Whilst outlook is mostly used for storing, receiving and sending emails, it is called a personal information management tool because it also includes calendar, tasks, contacts and notes as well as a journal. Outlook for emails usually has the common features associated with emails such as inbox, outbox, drafts and deleted items.The Calendar element of outlook can be used to keep appointments and plan meetings. Tasks are also useful for remembering things you need to do with the ability to set an audible alarm. The Contacts element of Outlook can store address, email and contact details of your friends and family. This course will teach you all of the features such that you will be an expert. The course is designed for all users and can be helpful for anyone interested in microsoft outlook. Course Highlights Certified Microsoft Outlook 2010 Complete Course- Beginners, Intermediate & Advanced is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Microsoft Outlook 2010 Complete Course- Beginners, Intermediate & Advanced into 39 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 11 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Microsoft Outlook 2010 Complete Course- Beginners, Intermediate & Advanced Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Microsoft Outlook 2010 Complete Course- Beginners, Intermediate & Advanced is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Microsoft Outlook 2010 Complete Course- Beginners, Intermediate & Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Outlook 2010 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Outlook 01:00:00 Module Three - Working with E-mail 01:00:00 Module Four - Creating a New E-mail 01:00:00 Module Five - Managing E-mail 01:00:00 Module Six - Managing Junk Mail 01:00:00 Module Seven - Outlook's Organization Tools 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contacts 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities-Certified Microsoft Outlook 2010 for Beginners 00:00:00 Microsoft Outlook 2010 Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the Outlook Environment 01:00:00 Module Three - Printing 01:00:00 Module Four - Working with Quick Steps 01:00:00 Module Five - Working with Messages 01:00:00 Module Six - Manipulating Message Properties and Options 01:00:00 Module Seven - Formatting Messages 01:00:00 Module Eight - Managing Automatic Content 01:00:00 Module Nine - Working with the Calendar, Appointments, and Meetings 01:00:00 Module Ten - Working with Contacts and Contact Groups 01:00:00 Module Eleven - Working with Tasks and the Journal 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Accredited Microsoft Outlook 2010 Intermediate Level 00:00:00 Microsoft Outlook 2010 Advanced Level Module One - Getting Started 01:00:00 Module Two - Customizing Outlook 01:00:00 Module Three - Adding Word Elements to an E-mail 01:00:00 Module Four - Customizing Your Profile 01:00:00 Module Five - Advanced E-Mail Tasks 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More with Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Managing Outlook Data, Part One 01:00:00 Module Eleven - Managing Outlook Data, Part Two 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Outlook 2010 Advanced 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 2010 Complete Course - Beginners, Intermediate, Advanced 00:30:00 Final Exam Final Exam- Microsoft Outlook 2010 Complete Course - Beginners, Intermediate, Advanced 00:30:00

Level 5 QLS Diploma | QLS Certificate Included | 11 CPD Courses & PDF Certificates | CPD Accredited | Tutor Support

Are you looking to enhance your Sports Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive courses on Sports Leadership & Management will assist you in producing the best possible outcome by learning the Sports Leadership & Management skills. This Bundle Includes Course 01: Leadership and Management Level 7 Course 02: Sports Coaching Diploma Course 03: Motivation Skills Course 04: Sports Nutrition for Sports and Fitness Course 05: Healthy Fitness Course 06: Nutritional Therapy So, enrol in our Sports Leadership & Management bundle now! Other Benefits Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of Leadership and Management Level 7 Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements To enrol in this Sports Leadership & Management, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Sports Leadership & Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD accredited hard copy certificates are available for £9.99 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: £3.99 Outside of the UK: £9.99

Audio Typing: Audio Typing Do you want to learn the skills required to effectively and quickly translate spoken words into written text? If so, then quickly participate in our audio typing course. The audio typing course explains touch typing techniques. In the audio typing course, participants also get better at listening and get acquainted with transcription software. Moreover, the audio typing course covers techniques for handling difficult audio recordings. Also, this audio typing course describes typing exercises to improve accuracy and speed. In the audio typing course, students also learn formatting, proofreading, and editing techniques for transcribed documents. Enrol our audio typing course in order to prepare yourself for positions in transcribing services across a range of sectors! Why Choose this Audio Typing: Audio Typing Course from us Audio Typing Course developed by industry experts. Free PDF certificate as soon as you complete the Audio Typing course. Special Offers of this Audio Typing: Audio Typing Course This Audio Typing: Audio Typing Course includes a FREE PDF Certificate. Lifetime access to this Audio Typing: Audio Typing Course Instant access to this Audio Typing: Audio Typing Course Get FREE Tutor Support from Monday to Friday in this Audio Typing Course Main Course: Audio Typing Free Courses Included with this Audio Typing Course Course 01: Minute Taking Course 02: Office Administration [ Note: Free PDF certificate will be provided as soon as completing the Audio Typing: Audio Typing Course] Audio Typing: Audio Typing Industry Experts Designed this Audio Typing: Audio Typing training course into 9 detailed modules. Course Curriculum of Audio Typing: Audio Typing Module 1: Introduction to Audio Typing Module 2: Basics of Audio Typing Module 3: Typing Techniques & Speed Enhancement Module 4: Audio Typing Text-to-Speech Module 5: Formatting and Guidelines for Transcription Module 6: Specialised Transcription and Transcription Tools Module 7: Assurance of Quality and Proofreading Module 8: Finding Opportunities for Transcription Module 9: Proficiency with Homophones Course Curriculum of Minute Taking Course Module 1: Introduction to Minute Taking Module 2: The Role of a Minute Taker Module 3: Minutes Styles & Recording Information Module 4: Techniques for Preparing Minutes Module 5: Developing Active Listening Skills Module 6: Developing Organizational Skills Module 7: Developing Critical Thinking Skills Module 8: Developing Interpersonal Skills Module 9: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Course Curriculum of Office Administration Module 01: Fundamentals of Office Administration Module 02:Qualities of an Effective Administrator Module 03: Information regarding shipping and mail services Module 04: Ways to create effective plans and schedule Module 05: Outline setting up conferences and meetings Module 06: Business Writing Techniques Module 07: Management of time Module 08: An Overview of Stress Management Module 09: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts Module 12: Business etiquette guidelines Module 13: Basics of Microsoft Office Skills Assessment Method of Audio Typing: Audio Typing After completing each module of the Audio Typing: Audio Typing course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Audio Typing: Audio Typing After completing the MCQ/Assignment assessment for this Audio Typing: Audio Typing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Audio Typing: Audio Typing This audio typing course is appropriate for students, recent graduates, or anyone seeking employment. Requirements Audio Typing: Audio Typing Students who intend to enroll in this Audio Typing: Audio Typing course must meet the following requirements: Audio Typing: Audio Typing Good command of the English language Audio Typing: Audio Typing Must be vivacious and self-driven Audio Typing: Audio Typing Basic computer knowledge Audio Typing: Audio Typing A minimum of 16 years of age is required Career path Audio Typing: Audio Typing With this audio typing course, you'll be able to take advantage of several job prospects across various industries.

Medical Secretary: Medical Secretary Training Online A medical secretary: medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary: medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary: Medical Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Secretary: Medical Secretary Training course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary: Medical Secretary Training course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Special Offers of this Medical Secretary Course This Medical Secretary Course includes 5 FREE PDF Certificates. Lifetime access to this Medical Secretary Course Instant access to this Medical Secretary: Medical Secretary Course Get FREE Tutor Support from Monday to Friday in this Medical Secretary: Medical Secretary Course Courses are included in this Medical Secretary: Medical Secretary Training course Course 01: Diploma in Medical Receptionist and Secretary Course 02: Medical Terminology Course 03: Executive Secretary & PA Training Course 04: Office Management and Administration Course 05: Level 2 Customer Service Medical Secretary & Terminology with Executive Secretary & PA Training Industry Experts Designed this Medical Secretary: Medical Secretary Training course into 13 detailed modules. Detailed course curriculum of the Diploma in Medical Receptionist & Secretary: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine Detailed course curriculum of the Medical Terminology: Module 01: Introduction to Medical Terminology Module 02: Body Systems Terminology Module 03: Medical Specialties and Procedures Module 04: Common Medical Conditions and Diseases Module 05: Medical Documentation and Communication Module 06: Pharmacology Module 07: You Have to Know Other Topics Detailed course curriculum of the Executive Secretary & PA Training: Module 1: Personal Assistant Fundamentals Module 2: Business Telephone Approaches Module 3: Information regarding shipping and mail services Module 4: An Overview of Travel Arrangements Module 5: Outline setting up conferences and meetings Module 6: Management of time Module 7: Systems for Record Keeping and Filing Module 8: Business Writing Techniques Module 9: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills Detailed course curriculum of the Office Management and Administration: Module 01: Fundamentals of Office Administration Module 02:Qualities of an Effective Administrator Module 03: Information regarding shipping and mail services Module 04: Ways to create effective plans and schedule Module 05: Outline setting up conferences and meetings Module 06: Business Writing Techniques Module 07: Management of time Module 08: An Overview of Stress Management Module 09: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts Module 12: Business etiquette guidelines Module 13:Basics of Microsoft Office Skills Detailed course curriculum of the Level 2 Customer Service: Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers Who is this course for? Medical Secretary & Terminology with Executive Secretary & PA Training This Medical Secretary: Medical Secretary Training Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.