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More than 150,000 people in the UK use sign language. It is a great trait given that it allows people to talk to others, who might be deaf, but it could also be utilised as a job skill these days; for example - Starbucks currently have a program where their barista's know sign language in order to help their hearing-impaired customers. If you are interested in learning the first communication methods of the Stone Age, then this Level 2 British Sign Language course is for you. Family is one of the most important things for the hearing impaired as they take care of them and are constantly by their sides. This is why the course also starts out by helping you sign different family vocabularies. Next, you learn to describe people, ethnic groups, religion, clothes, colours, feelings, and animals. The course will also help you learn how to sign activities at school, job and work-based signs, home activities, leisure, preferences, food, travelling and so much more. The entire course is video-based and has voiceover, no voiceover and subtitle options. If you are dedicated and want to learn a new skill while helping others, get this course now. Family Vocabulary Family Vocabulary No Voice over FREE 00:03:00 Family FREE 00:01:00 Describing People and Animals Describing People No Voice Over 00:01:00 Describing People 00:01:00 Ethnic Groups No Voice Over 00:01:00 Ethnic Groups 00:01:00 Religion No Voice Over 00:01:00 Religion 00:01:00 Clothes No Voice Over 00:02:00 Clothes 00:02:00 Colour No Voice Over 00:01:00 Colours 00:01:00 Feelings No Voice Over 00:01:00 Feelings 00:01:00 Feelings 2 No Voice Over 00:01:00 Feelings 2 00:01:00 Animals No Voice Over 00:01:00 Animals 00:01:00 Activities at School Activities At School No Voice Over 00:01:00 Activities At School 00:01:00 People Who Work In Schools No Voice Over 00:01:00 People Who Work In Schools 00:01:00 School Vocabulary No Voice Over 00:02:00 School Vocabulary 00:02:00 Subjects No Voice Over 00:01:00 Subjects 00:01:00 School Vocabulary 2 No Voice Over 00:01:00 School Vocabulary 2 00:01:00 Jobs and activities at work Jobs No Voice Over 00:02:00 Jobs 00:02:00 Applying For Work No Voice Over 00:01:00 Applying For Work 00:01:00 Office No Voice Over 00:01:00 Office 00:01:00 Firm No Voice Over 00:01:00 Firm 00:01:00 Meetings No Voice Over 00:01:00 Meetings 00:01:00 Time Time Vocabulary No Voice Over 00:02:00 Time Vocabulary 00:02:00 Activities in the home Activities In The Home No Voice Over 00:01:00 Activities In The Home 00:01:00 Go Out To Work no Voice Over 00:01:00 Go Out To Work 00:01:00 Do The Washing No Voice Over 00:01:00 Do The Washing 00:01:00 Flats No Voice over 00:01:00 Flat 00:01:00 Leisure activities Leisure Activities No Voice Over 00:01:00 Leisure Activities 00:01:00 Hobbies No Voice Over 00:01:00 Hobbies 00:01:00 Going Out No Voice Over 00:01:00 Going Out 00:01:00 Plan Tickets No Voice Over 00:01:00 Plan 00:01:00 DIY No Voice Over 00:01:00 DIY 00:01:00 Opinions Likes and Dislikes Attitudes And Opinions No Voice Over 00:02:00 Attitudes And Opinions 00:02:00 Opinions No Voice Over 00:01:00 Opinions 00:01:00 Illnesses and Health Illnesses No Voice Over 00:01:00 Illnesses 00:01:00 Treatment No Voice Over 00:01:00 Treatment 00:01:00 Eating and Drinking Eating And Drinking Vocabulary No Voice Over 00:01:00 Eating And Drinking 00:01:00 Drinks No Voice Over 00:01:00 Drinks 00:01:00 Cereal No Voice Over 00:01:00 Cereal 00:01:00 Fruit No Voice Over 00:01:00 Fruit 00:01:00 5Veg No Voice Over 00:01:00 Vegetables 00:01:00 Main Meal No Voice Over 00:01:00 Main Meal 00:01:00 Sweets No Voice Over 00:01:00 Sweets 00:01:00 Hot Food And Drink No Voice Over 00:01:00 Hot Food-Drinks 00:01:00 Payment No Voice Over 00:01:00 Payment 00:01:00 Shopping and Spending Shopping And Spending No Voice Over 00:02:00 Shopping And Spending 00:02:00 Expensive No Voice Over 00:04:00 Expensive 00:01:00 Shops No Voice Over 00:01:00 Shops 00:02:00 Travel and Holidays Travel And Holidays No Voice Over 00:01:00 Travel And Holidays 00:01:00 Travelling No Voice Over 00:01:00 Travelling 00:01:00 Vehicles No Voice Over 00:02:00 Vehicles 00:02:00 Directions No Voice Over 00:01:00 Directions 00:01:00 Going Abroad No Voice Over 00:01:00 Going Abroad 00:01:00 Breakdown No Voice Over 00:01:00 Breakdown 00:01:00 Places No Voice Over 00:03:00 Places 00:02:00 Holidays No Voice Over 00:01:00 Holidays 00:01:00 Hotel No Voice Over 00:01:00 Hotel 00:01:00 Beach No Voice Over 00:01:00 Beach 00:01:00 Complaints No Voice Over 00:01:00 Complaints And Compliments 00:01:00 Excellent No Voice Over 00:01:00 Excellent 00:01:00 Level 2 dialogues without voice and subtitles The Broken Leg 00:02:00 Surprise Holiday 00:02:00 It's Snowing 00:01:00 Shopping 00:02:00 Taking The Dog For A Walk 00:01:00 First Day At New a Job 00:02:00 On The Beach 00:02:00 First Day At School 00:04:00 In The Park 00:01:00 On a Plane 00:01:00 At The Doctors 00:01:00 Pets 00:01:00 Family 00:03:00 My New Kitchen 00:02:00 Designing a New Garden 00:02:00 Level 2 Dialogues with voice over and subtitles The Broken Leg 00:02:00 Surprise Holiday 00:02:00 Snowing 00:01:00 Shopping 00:02:00 Taking My Dog For a Walk 00:01:00 First Day At a New Job 00:02:00 On The Beach 00:02:00 First Day At School 00:01:00 In The Park 00:01:00 On a Plane 00:01:00 At the Doctors 00:03:00 Pets 00:02:00 Family 00:02:00 My New Kitchen 00:02:00 Designing a New Garden 00:02:00 5 stories with no voice over and no subtitles First Day At School 00:04:00 Taking The Dog For a Walk 00:04:00 At The Doctors 00:03:00 First Pet 00:04:00 Designing a New Garden 00:03:00 5 stories with voice over and subtitles First Day At School 00:04:00 Taking The Dog For a Walk 00:04:00 At the Doctors 00:03:00 First Pet 00:03:00 Designing a New Garden 00:03:00 level 2 BSL dialogues and stories level 2 BSL dialogues and story package 00:07:00 Course Certification

The Level 1 Help Desk Training course is designed to equip individuals with the essential skills and knowledge required to become efficient and effective Helpdesk Administrators. From business telephone skills to customer service and organizational abilities, learners will develop key competencies to excel in this role. Learning Outcomes: Understand the role and responsibilities of a Helpdesk Administrator and the importance of their contributions. Develop excellent business telephone skills to handle incoming calls professionally and efficiently. Learn how to represent the boss and the company with professionalism and poise. Master essential tasks such as managing mail services, shipping, and making travel arrangements. Acquire skills in organizing meetings and conferences effectively. Enhance time management abilities to prioritize tasks and meet deadlines. Learn the fundamentals of record-keeping and maintaining an efficient filing system. Develop business writing skills for effective communication in various contexts. Strengthen organizational skills to handle tasks and responsibilities efficiently. Cultivate effective communication skills for both written and verbal interactions. Understand the importance of providing exceptional customer service in a helpdesk setting. Learn techniques for effective planning and scheduling to optimize productivity. Gain proficiency in handling invoicing and petty cash tasks accurately and responsibly. Why buy this Level 1 Help Desk Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 1 Help Desk Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 1 Help Desk Training course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Level 1 Help Desk Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 1 Help Desk Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 1 Help Desk Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 1 Help Desk Training Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Level 1 Help Desk Training 00:20:00 Final Exam Final Exam - Level 1 Help Desk Training 00:20:00 Assignment Assignment - Level 1 Help Desk Training 00:00:00

In the digital age, the art of presenting is more valuable than ever. 'Present Like A Professional' is a meticulously curated course that delves into the nuances of successful presentations, ensuring that your audience remains engaged and impressed. Beginning with an introductory understanding, the course takes you through the intricate stages of pre-event preparations, launching your talk, maintaining a robust structure, and concluding with a lasting impact. Not stopping there, we also guide you through the smart usage of visual aids, ensuring your presentations are both compelling and informative. Learning Outcomes Gain insights into the significance and objective of professional presentations. Master the techniques to prepare effectively before any speaking event. Develop the expertise to initiate and conclude your presentations with impact. Understand and apply a strong structure to maintain audience engagement. Acquire the knowledge of integrating visual aids to enhance your talk's effectiveness. Why buy this Present Like A Professional course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Present Like A Professional there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Present Like A Professional course for? Individuals aiming to enhance their public speaking skills. Team leaders wanting to convey ideas with clarity and conviction. Educators desiring to make their lectures more engaging. Entrepreneurs looking to pitch their concepts convincingly. Any professional aiming to make a mark in meetings and seminars. Prerequisites This Present Like A Professional does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Present Like A Professional was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Public Speaking Coach: Average salary: £40,000 - £60,000 Corporate Trainer: Average salary: £30,000 - £50,000 Keynote Speaker: Average salary: £45,000 - £80,000 Lecturer: Average salary: £35,000 - £55,000 Business Consultant: Average salary: £50,000 - £90,000 Meeting and Event Planner: Average salary: £25,000 - £45,000 Course Curriculum Section 01: INTRODUCTION, OVERVIEW AND RATIONALE OF THE COURSE Introduction 00:03:00 The fear is REAL 00:03:00 Guilty as charged - the problem laid bare! 00:04:00 What it's NOT (No patronizing!) 00:02:00 Section 02: BEFORE THE EVENT The first question to ask 00:03:00 Be easy to deal with 00:05:00 A little research goes a long way 00:03:00 'Time your words to fill two thirds' 00:04:00 Make your presence known 00:04:00 Section 03: HOW TO START YOUR TALK PUNCH your audience! 00:06:00 By the end of this talk 00:03:00 Section 04: A BIT ABOUT STRUCTURE Tell them what you're going to tell them 00:03:00 Now do the telling 00:06:00 Section 05: HOW TO FINISH YOUR TALK No 'fizzling out' 00:04:00 Questions, Answers - and examples of endings. 00:06:00 Section 06: VISUAL AIDS Visual aids 00:06:00 Section 07: And Finally... Final tips and hints 00:04:00 Thank you - and a bonus 00:01:00 Assignment Assignment - Present Like A Professional 00:00:00

Business writing is an art. Wanna be the artist? Learn all the how-tos of business writing with this course. Divided up into short chapters, this course covers important aspects like the basics of writing sentences and paragraphs, common spelling and grammar issues, proofreading, peer review. All these are compiled in an easy-to-understand format. You will master the craft of writing business letters, proposals, reports, agendas, emails etc. Thus, after finishing this course, you will be a certified business writer. Learning Outcomes Get an overview of the basics of writing Properly understand various aspects of business writing Get used to all the written formats there are in a business Produce professional business reports and communiques Take accurate minutes and details from business meetings Deliver important communications across the company infrastructure Communicate important information in a clear concise matter Provide executive reports and feedback for senior colleagues Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  This course is for everyone who is associated with a business. If you are aspiring to know more about how to write and proofread for business, this course is perfect for you. Career Path The course is suitable for those in the roles of; Personal Assistant Secretary Administrator Office clerk Business Writer Entrepreneur Personal/ Business Assistant Associate of any department of an office Requirements This Certificate in Business Writing Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Diving into the Brief Getting Started 00:10:00 Module 02: Method, Structure & Formatting Organisation Methods 00:15:00 Module 03: Wrapping up the Business Writing Procedure Other Types of Documents 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Highlights of the Course Course Type: Online Learning Duration: 50 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about emotional intelligence Understand the core competencies and principles of emotional intelligence Explore the various areas of emotional intelligence Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert health and business manager Emotional Intelligence Course This emotional intelligence course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn't the sole predictor of performance potential, it has been proven to be a key indicator in this area. This emotional intelligence course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace. Advantages CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life Further Progression For candidates that want to add more qualifications to their CV our Leadership Skills course is ILM approved and can provide them with another recognised management qualification. For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable. Who is this Course for? This comprehensive Emotional Intelligence Course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this emotional intelligence can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Emotional Intelligence Course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Emotional Intelligence Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Emotional Intelligence Course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: What is Emotional Intelligence? Module 2: Understanding and recognising emotions Module 3: Emotional intelligence at work Module 4: Tips for dealing with emotions at work Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Course overview If you want to start up your own business but don't know where to begin, this A step by step Guide to Startup own Business course will guide you every step of the way to launch your business from scratch. The A step by step Guide to Startup own Business course covers a wide range of topics required for successful business creation. You will start the course by learning how to create a winning business model for your startup. Next, we will take you through generating remarkable business ideas and identifying the key strategies for successful brand building. In addition, you will learn how to generate traffic on your website to boost sales and explore practical ways to promote your business online. Learning Outcomes Learn the steps to create a successful business model Be able to generate excellent business ideas Understand how to create a successful brand Learn the strategies to maximize sales Be able to sell educational products Explore the best ways to promote business through social media Who Is This Course For? Professionals interested in learning the tips and techniques for a successful startup business can take this A step by step Guide to Startup own Business course Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path A step by step Guide to Startup own Business course is a valuable qualification to possess and would be beneficial for any related profession or industry, such as: Entrepreneur Social Media Manager Sales Manager Marketing Manager Section-1: Adonis Business Model - The Model of Successful Businesses Stop The Excuses and Start Your Own Business 00:12:00 Why You Should Start Your Own Business 00:05:00 What Is Required to Start Your Own Business 00:10:00 Explanation of The Adonis Business Model 00:08:00 Decisions That You Should Take Today 00:03:00 The Market Pyramid and How It Affects Your Sales 00:12:00 Massive Vital Actions for Accelerate Business Growth 00:09:00 Section-2: Creation of A Business Idea How to Create a Successful Business Idea 00:09:00 Creation of a Successful Action Plan 00:06:00 How to Create Products/Services That People Would Like to Buy 00:02:00 Creation of Sustainable Competitive Advantages 00:10:00 The TAPA Method - The Best Way to Present Your Products and Services. 00:16:00 Section-3: Building A Successful Brand How to Create a Successful Brand 00:18:00 Section-4: Active Sales The 4 C's That Will Increase Your Sales 00:13:00 Organizing Your Meetings 00:11:00 How to Set Up Appointments with Potential Customers 00:19:00 The 8 Steps of The Sale Process That Will Maximize Your Success. 00:17:00 How to Do Educational-Sales 00:12:00 Section-5: Passive Sales How to Sell Through the Internet 00:09:00 How to Generate Traffic to Your Website for Maximum Online Sales 00:02:00 Promoting Your Business Through Social Media 00:08:00 The Right Structure for Your Website for Online Sales. 00:09:00 Section-6: Create A Business and Action Plan Create a Business and Action Plan 00:04:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Getting Started The CMI Level 3 Diploma in Coaching and Mentoring is aimed at supervisors and first-line managers. This course is designed to help managers improve their communication and mentoring skills, performance in coaching and mentoring roles, and efficiency. Achieving the renowned CMI Level 3 qualification in coaching and mentoring will enable you to develop coaching and mentoring skills and techniques for individuals and teams, alongside working to achieve organisational objectives. This extensive course introduces you to organisational culture, values and behaviour while developing your skills in managing team dynamics, equality, and diversity. Key Benefits For Learners Introduce you to the principles, skills and impact of coaching and mentoring Establishing key coaching and mentoring relationships and skills Support the development of individuals and teams Developing your skills in managing team dynamics, equality and diversity For Organisations Ensuring teams can meet organisational objectives Broader knowledge of operational processes and evaluation techniques Introduces organisational culture, values and behaviour Key Highlights Are you a supervisor or first-line manager and want to support the development of coaching and mentoring skills and techniques of individuals and teams? The CMI Level 3 Coaching and Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 3 Coaching and Mentoring can open many career pathways including, but not limited to: Training Manager, with an estimated average salary of £31,613 per annum Training & Development Manager, with an estimated average salary of £36,885 per annum Independent Coach or Mentor with an estimated average salary of £28,000 per annum Corporate Coach or Mentor with an estimated average salary of £38,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The Level 3 Diploma in Coaching and Mentoring is designed for practising and aspiring supervisors and first-line managers. To be eligible for this course, you must: Be 18 years of age and over Possess the ability to complete the Level 3 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression CMI would recommend the below qualifications as a possible progression route, once complete the Coaching and Mentoring qualifications: CMI Level 3 Qualifications in First Line Management CMI Level 5 in Management Coaching and Mentoring Why gain a CMI Qualification? Achieving this CMI Level 3 Coaching and Mentoring qualification will introduce you to the principles, skills and impact of coaching and mentoring and help you establish key coaching and mentoring relationships and skills. You will develop your skills in managing team dynamics, equality, and diversity, and you will have the opportunity to attain a good understanding of the essentials of coaching and mentoring upon completing this course. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need to complete a total of 37 credits to achieve this qualification. The minimum Total Qualification Time is 370 hours, including 145 Guided Learning Hours Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles, skills and impact of coaching and mentoring Reference No : Unit 3011V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the principles of coaching and mentoring. 2. Understand the skills required of a coach. 3. Understand the skills required of a mentor. UNIT2- Coaching and mentoring for individual and team needs Reference No : Unit 3012V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the impact on the individual and team needs of the coaching process. 2. Understand the impact on the individual and team needs of the mentoring process. 3. Understand the individual and team knowledge, skills or behaviours. UNIT3- Managing the coaching and mentoring relationships Reference No : Unit 3013V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the coaching and mentoring relationships. 2. Understand the goals of the coaching and mentoring relationship. 3. Understand possible barriers to the coaching process. UNIT4- Coaching and mentoring processes Reference No : Unit 3014V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the implementation of the coaching process. 2. Understand the implementation of the mentoring process. 3. Understand the reviewing of progress and provision of feedback. UNIT5- Completing the coaching and mentoring process Reference No : Unit 3015V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the skills of concluding the coaching process. 2. Understand the skills of concluding the mentoring process. UNIT6- Understanding team dynamics Reference No : Unit 4004V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the differences between groups and teams. 2. Understand the concept of formal and informal group norms. 3. Understand group development and maturity. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The CMI level 4 course in Management and Leadership is designed for practising or aspiring middle managers. It focuses on developing personal management skills and growing professional capabilities such as decision-making, managing team dynamics and delegation competence. Our CMI Level 4 Diploma in Management and Leadership, which has a more comprehensive structure, will give you all the necessary skills and competencies to become a manager. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners:   Develop personal and management capabilities Use of effective information to inform decisions Development of managing people and teams Develop operational skills For Organisations: Focusing on the specific leadership areas appropriate to you and your workplace. Key Highlights Do you want to improve your professional management skills and get hired to the next level of your career advancement? The CMI Level 4 Management and Leadership offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 4 Management & Leadership can open many career pathways including, but not limited to: Manager, with an estimated salary of £38,000 per annum Deputy Manager, with an estimated salary of £34,384 per annum Duty Manager, with an estimated salary of £37,080 per annum Operational Manager, with an estimated salary of £46,814 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2500 to 3,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for current or aspiring mid-level managers. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 19 years of age and over Have some team-leading or supervisory experience or managerial experience at the junior or middle management level Possess the ability to complete the Level 4 course Our friendly admissions advisors will provide the best advice, considering your needs and goals. Progression On successful completion of a CMI Level 4 course in Management and Leadership, a number of progression opportunities become available: Enhance your professional status by upgrading your CMI membership Progress to other qualifications at the same level (e.g. from Level 4 Award to Level 4 Certificate etc.) Progress to other qualifications at the next level (e.g. from Level 4 Certificate to Level 5 or 6 Certificate) Why gain a CMI Qualification? This online CMI Level 4 Diploma in Management and Leadership course is perfect if you are a current or aspiring mid-level manager looking to advance in your career. The CMI Level 4 Diploma in Management and Leadership course is for developing the role and skills of managers. It aims to develop personal management capabilities, effectively use information in decision-making and operations and develop skills in managing people. Once completing the CMI Level 4 Management and Leadership course, you can progress to: CMI Level 5 Qualifications in Management and Leadership CMI Level 5 Qualifications in Coaching and Mentoring Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 4 Diploma in Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete all Group A units and any combination of units to a minimum of 13 credits from Group B. Learners need to complete a total of 39 credits to achieve this qualification. The minimum Total Qualification Time is 390 hours, including 145 Guided Learning Hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Managerial Styles and Behaviour Reference No : Unit 4001V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand how management style can influence managerial behaviour. 2. Understand the need to apply a range of management styles. 3. Understand assumptions about human nature and managerial behaviour. UNIT2- Managing Stakeholders' Expectations Reference No : Unit 4002V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand and know organisational stakeholders. 2. Understand primary and secondary stakeholder expectations. 3. Be able to develop provisions offered to primary and secondary organisational stakeholders. UNIT3- Understanding organisational culture, values and behaviour Reference No : Unit 4003V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the concept of culture to an organisation. 2. Understand the impact of values that underpin individual and organisational performance. 3. Understand the relationship between values and behaviour. UNIT4- Personal development as a manager and leader Reference No : Unit 5001V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Be able to assess and plan for personal professional development. 2. Be able to plan the resources required for personal professional development. 3. Be able to implement and evaluate the personal development plan. UNIT5- Management report writing Reference No : Unit 4005V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the purpose of management reporting. 2. Be able to construct a written management report. 3. Understand the collection and analysis of data and information required for a written management report. UNIT6- Managing interviews Reference No : Unit 4007V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the contexts of different types of interview. 2. Understand the skills of interview techniques. 3. Understand the summarising, closing and follow up of interviews. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Professionalism in the Office Level 2 course is one of our best selling and most popular course. This course is suitable for anyone aspiring to or already working in the office environment and looks at skills needed to improve professionalism. By taking this course you will gain the necessary skills to perform effectively in this field. The Professionalism in the Office Level 2 is organised into 15 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 2 hours 51 minutes! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Positioning Yourself as a Professional Attitude in the Workplace 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office 00:18:00 Mock Exam Mock Exam- Professionalism in the Office Level 2 00:20:00 Final Exam Final Exam- Professionalism in the Office Level 2 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.