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8752 Medicine courses delivered Online

Professional Development, Leadership & Workplace Performance Management

By NextGen Learning

Imagine what it would be like if you could unlock a significant salary increase in your current job or open the doors to highly remunerated roles in the field of management and leadership. Across the United Kingdom, individuals working in these sectors can anticipate earnings of up to £90K yearly. Our expertly curated bundle is specifically designed to arm you with the knowledge needed to elevate your career, boost your earnings, and achieve unprecedented professional success. This unique bundle combines the insightful perspectives of three meticulously crafted courses - "Professional Development and Personal Well-being", "Workplace Performance Management", and "Leadership and Management Essential Skill". Our comprehensive approach ensures a holistic understanding of how personal development, performance strategies, and leadership competencies are intertwined, shaping your future professional growth and prosperity. Each course in this Professional Development, Leadership & Workplace Performance Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Learning Outcomes: Gain a comprehensive knowledge of personal well-being and its impact on professional performance. Understand the fundamentals of performance management, including techniques to boost productivity and efficiency in the workplace. Develop essential leadership and management skills, enhancing your ability to inspire and motivate teams. Learn to balance personal well-being and professional responsibilities, achieving a harmonious work-life balance. Acquire the ability to analyse and enhance workplace performance using strategic management tools. Enhance your decision-making, strategic planning, and communication skills, key aspects of effective leadership. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Professional Development and Personal Well-being Workplace Performance Management Leadership and Management Essential Skill The "Professional Development and Personal Well-being" course illuminates the symbiosis of personal well-being and professional growth and how to achieve both without compromise. Through a deep dive into personal development, you'll understand how mental resilience and stress management can significantly influence your professional performance. In "Workplace Performance Management", you'll master the art of managing performance in a professional setting. Unveiling the strategies to build a high-performance culture and drive productivity, this course will be pivotal in equipping you to evaluate and enhance the performance of your team, department, or even an entire organisation. The final part of our trifecta, "Leadership and Management Essential Skill", focuses on building the key attributes of an effective leader. This course gives you a chance to acquire skills in strategic decision-making, team motivation, and organisational planning, all fundamental to solid leadership and management. With a strong emphasis on performance throughout the courses, this bundle will play a vital role in transforming your career and life. It's time to invest in yourself and drive your professional performance to new heights. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their leadership and management capabilities. Individuals aiming for a managerial or leadership role. Teams looking to improve their collective performance and productivity. Aspiring entrepreneurs who want to learn how to motivate and manage a team effectively. Any individual committed to personal growth and seeking to enhance their professional performance. Career path Team Leader: £30K - £45K/year Operations Manager: £35K - £60K/year Project Manager: £40K - £65K/year HR Manager: £35K - £60K/year Performance Analyst: £30K - £55K/year Entrepreneur: Variable Executive Leadership (CEO, CTO, CFO): £70K - £90K/year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Professional Development and Personal Well-being absolutely free! Upon finishing Workplace Performance Management and Leadership and Management Essential Skill, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Professional Development, Leadership & Workplace Performance Management
Delivered Online On Demand6 hours
£21

Required Skills and Attitudes for Trainee Train Drivers

By NextGen Learning

Imagine waking up every morning, knowing that you are responsible for transporting hundreds of people safely and efficiently to their destinations. As a train driver, you have a critical role in society, and our Trainee Train Driver Course equips you with the necessary knowledge and skills to excel in this career. Learning outcomes: Understand the key responsibilities and requirements of a train driver Know the essential licences and certificates needed to become a train driver Develop the necessary skills and attitudes to succeed as a train driver Learn how to complete a successful train driver application form Prepare for the train driver psychometric test and interview Understand the medical assessment and training required for train drivers Our Trainee Train Driver Course is designed to help you kickstart your career as a train driver. The course consists of seven modules, each of which covers essential topics related to train driving. Module 01 introduces you to the role and responsibilities of a train driver, while module 02 explains the licences and certificates needed to become a train driver in the UK. In module 03, you will learn about the skills and attitudes required to succeed in this career, and module 04 covers how to complete a successful application form. Module 05 prepares you for the train driver psychometric test, and in module 06, you will learn how to ace the train driver interview. Finally, module 07 covers the medical assessment and training required for train drivers in the UK. With our Trainee Train Driver Course, you will have all the knowledge and skills you need to excel in this career. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career as a train driver People who want to understand the role and responsibilities of a train driver Anyone who wants to learn about the licences and certificates needed to become a train driver in the UK Individuals who want to improve their chances of success in the train driver application process Career path Trainee train driver: £24,000 - £30,000 per annum Qualified train driver: £40,000 - £60,000 per annum Senior train driver: £65,000 - £80,000 per annum Depot manager: £40,000 - £60,000 per annum Operations manager: £50,000 - £80,000 per annum Director of operations: £100,000+ per annum

Required Skills and Attitudes for Trainee Train Drivers
Delivered Online On Demand2 hours
£15

Child Welfare: A Complete Training on Protecting Children from Abuse

By NextGen Learning

Child abuse is a serious and growing problem that affects children from all backgrounds and social classes. Child abuse is a serious and growing problem that affects children from all backgrounds and social classes. Our 'Child Welfare: A Complete Training on Protecting Children from Abuse' course will provide you with a deep understanding of the different types of child abuse, how to identify them, and how to prevent them. The course is designed to help you become an advocate for children's rights and protection. Enrolling in this course will be an investment in your personal and professional development, and will enable you to make a real difference in the lives of vulnerable children. Learning Outcomes: By the end of this course, you will have developed the following skills and knowledge: Identifying and understanding the signs of neglect and abuse. Understanding the different types of bullying and their effects on children. Recognizing grooming behaviours and how to intervene. Developing effective strategies to prevent and respond to child abuse. This 'Child Welfare: A Complete Training on Protecting Children from Abuse' course is an online programme designed to equip learners with the necessary knowledge and skills to protect children from abuse. This course is divided into three modules, which cover the different types of abuse that children may face. In these modules, you will learn about the various signs and symptoms of child abuse, including physical, emotional, and sexual abuse. You will also learn about bullying and its effects on children, as well as grooming behaviours and how to intervene. Our course is designed to empower you to become a child welfare advocate and to promote the welfare and rights of vulnerable children. Certification Upon completion of the Child Welfare: A Complete Training on Protecting Children from Abuse course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Parents and guardians who want to learn how to protect their children from abuse and neglect. Childcare professionals who want to enhance their skills and knowledge in safeguarding children. Social workers who want to stay updated with the latest developments in child welfare. Anyone interested in learning how to identify and prevent child abuse and neglect. Career path The 'Child Welfare: A Complete Training on Protecting Children from Abuse' course will equip you with valuable knowledge and skills that are applicable in a wide range of professions, including: Child Protection Officer: £24,000 to £50,000 per annum Social Worker: £24,000 to £40,000 per annum School Counsellor: £20,000 to £38,000 per annum Family Support Worker: £18,000 to £28,000 per annum

Child Welfare: A Complete Training on Protecting Children from Abuse
Delivered Online On Demand1 hour
£15

Customer Service and Call Center Metrics

By NextGen Learning

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum

Customer Service and Call Center Metrics
Delivered Online On Demand5 hours
£15

Schizophrenia Symptoms, Causes and Treatment Options

By NextGen Learning

Discover the complexities of Schizophrenia and learn how to manage it with our Schizophrenia Awareness course. This course comprises symptoms, causes, diagnosis, and treatment of Schizophrenia, as well as rehabilitation, supportive environment creation, and improving the quality of life. Gain the knowledge and skills to provide proper care to individuals affected by Schizophrenia and create a supportive and safe environment for them. According to the World Health Organization, more than 21 million people worldwide have been diagnosed with schizophrenia, and the number continues to rise. Schizophrenia is a severe mental disorder that affects an individual's thinking, behaviour, and emotions. It can be challenging to manage, not only for individuals living with the disorder but also for their loved ones and healthcare professionals. So, If you are interested in gaining knowledge about schizophrenia and its impact on individuals, families, and society, this course is for you. Whether you are a healthcare professional, caregiver, or someone who wants to learn more about the disorder, this course provides a solid understanding of schizophrenia and the tools to support individuals living with the disorder. Learning outcomes: Gain a deep understanding of schizophrenia and its impact on individuals and families Identify the symptoms of schizophrenia and how it differs from other mental health disorders Explore the causes of schizophrenia and current diagnostic methods Examine the available treatment options and their effectiveness Understand the rehabilitation process and strategies for creating a supportive environment Learn how to improve the quality of life for individuals with schizophrenia Schizophrenia is a severe mental health condition that affects millions of people worldwide. Our Schizophrenia Awareness course aims to provide a theoretical understanding of the disorder and how to manage it effectively. Through nine comprehensive modules, you'll explore the symptoms and causes of schizophrenia, diagnosis methods, and the latest treatment options. In addition, you'll learn about the rehabilitation process, strategies for creating a supportive environment, and how to improve the quality of life for individuals with schizophrenia. Our course also covers how family members should deal with schizophrenia and provides essential insights into coping strategies. This course is perfect for anyone who wants to deepen their understanding of schizophrenia or who has a loved one with the disorder. By the end of the course, you'll have the knowledge and skills necessary to support individuals with schizophrenia effectively. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Caregivers Individuals interested in mental health Students pursuing psychology or social work degrees Career path Mental health support worker: £18,000 - £24,000 Mental health nurse: £24,000 - £36,000 Clinical psychologist: £30,000 - £60,000 Social worker: £24,000 - £38,000 Counsellor: £20,000 - £40,000 Psychiatrist: £60,000 - £150,000

Schizophrenia Symptoms, Causes and Treatment Options
Delivered Online On Demand4 hours
£15

Integrating Counselling and Psychotherapy and Balance in Practice

By NextGen Learning

A person struggling with anxiety or depression may find it difficult to cope with daily life. They may feel alone, overwhelmed, or even hopeless. Counselling and psychotherapy can help them understand and manage their emotions and improve their mental well-being. Learning outcomes: Understand the basics of counselling and psychotherapy Identify the different types of counselling and psychotherapy Learn about the therapeutic relationship and its importance Understand the connection between counselling and psychotherapy Explore dynamic psychotherapy and its benefits Learn about common mental health conditions and disorders Understand the healing process of psychotherapy The Counselling and Psychotherapy course provides an in-depth exploration of the theories and practices of counselling and psychotherapy. This theoretical course will provide you with the essential knowledge needed to understand counselling and psychotherapy's fundamental principles, the different types of counselling, and the benefits of psychotherapy. The course covers the therapeutic relationship and how it contributes to the healing process. You will also learn about dynamic psychotherapy and its benefits, common mental health conditions, and the healing process of psychotherapy. Upon completion of the Counselling and Psychotherapy course, you will gain a deeper understanding of the principles, techniques, and processes of counselling and psychotherapy, which can help you in your personal and professional life. This course does not include practical experience, but it can be beneficial for those who want to expand their knowledge in the field of counselling and psychotherapy. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in counselling and psychotherapy Healthcare professionals seeking to enhance their knowledge in mental health Those who want to support their friends and family who are experiencing mental health conditions or disorders Career path Counsellor (£20,000 - £40,000) Psychotherapist (£25,000 - £50,000) Mental Health Clinician (£30,000 - £60,000) Clinical Psychologist (£35,000 - £80,000) Counselling Psychologist (£35,000 - £70,000) Psychiatrist (£50,000 - £150,000)

Integrating Counselling and Psychotherapy and Balance in Practice
Delivered Online On Demand4 hours
£15

Behaviour Management Techniques for Children and Youth

By NextGen Learning

Positive behaviour is key to children and youth development. This theoretical course provides essential knowledge on behaviour management, promoting positive behaviour, the role of teamwork, and more. Gain a comprehensive understanding of positive values and policies for effective behaviour management. Learning outcomes: Understand the importance of policies and procedures in promoting positive behaviour Develop skills to promote positive behaviour in children and youth Explore different techniques for managing inappropriate behaviour Understand the benefits of positive values in children and youth development Gain knowledge of the role of teaching assistants in promoting positive behaviour Understand the importance of teamwork in promoting positive behaviour Positive behaviour is essential for the development of children and youth, and this course provides a comprehensive understanding of the policies and procedures needed to promote it. The course is theoretical in nature, providing students with the knowledge they need to develop effective behaviour management techniques, promote positive behaviour, and understand the benefits of positive values. The course is divided into seven modules, covering topics such as behaviour management, inappropriate behaviour, the role of teaching assistants, and the importance of teamwork in promoting positive behaviour. Students will gain a deeper understanding of the policies and procedures required to promote positive behaviour and will develop the skills necessary to promote positive behaviour in children and youth. This course is ideal for educators, youth workers, and anyone who works with children and youth. The course provides an essential foundation of knowledge on the principles of positive behaviour and the techniques required to promote it effectively. Enrol now and gain the skills and knowledge you need to promote positive behaviour in children and youth. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators Youth workers Parents Social workers Career path Career paths related to this industry are: Teaching assistant (£12,000 - £19,000 per annum) Behaviour specialist (£25,000 - £35,000 per annum) Youth worker (£16,000 - £25,000 per annum) Social worker (£20,000 - £40,000 per annum) Educational psychologist (£24,000 - £50,000 per annum) Child and youth counsellor (£20,000 - £45,000 per annum)

Behaviour Management Techniques for Children and Youth
Delivered Online On Demand2 hours
£15

Nursing Assistant: Maintaining Workplace Safety, Confidentiality and Privacy Course

By Training Tale

Nursing: Nursing Assistant Online In this Nursing Assistant course, you will learn about nursing, the legal standards and professional aspects of nursing, working in various healthcare settings. You will also learn the legal and ethical aspects of prescribing, public health principles, medication management, and fundamental principles of pharmacology. The course also covers the duties and responsibilities of a midwife, maternity care assistant, paramedic practitioner, birth doula, and physiotherapist. From this Nursing Assistant course, you will also learn about pediatric first aid, basic life support, CPR, first aid, end-of-life care, basic life support, nursing for people with learning disabilities, mental health, Anaphylaxis, and Covid-19. Finally, we will discuss the significance of personal hygiene and how it can be maintained at all times. Courses are Included in this Nursing Assistant Course Course 01: Nursing Assistant Diploma Course 02: Adult Nursing Training Course 03: Level 2 Safeguarding Children Training Course 04: Nursing & Prescribing Course 05: Forensic Nursing Course 06: Diploma in Nurse Prescribing Course 07: Level 2 Health & Care Course 08: Practice Nurse Course 09: Healthcare Assistant ***Other Benefits of Nursing Assistant Diploma Bundle Course Nursing: Nursing Assistant Diploma Course Offers Free PDF Certificate. Nursing: Nursing Assistant Diploma Course Offers Lifetime Access Nursing: Nursing Assistant Diploma Course Offers Free Retake Exam Nursing: Nursing Assistant Diploma Course Offers Free Tutor Support [ Note: Free PDF certificate as soon as completing the Nursing Assistant course. ] Nursing: Nursing Assistant Online Industry Experts Designed this Nursing Assistant course into 06 detailed modules. Assessment Method of Nursing Assistant After completing each module of the Nursing: Nursing Assistant Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Nursing Assistant After completing the MCQ/Assignment assessment for this Nursing: Nursing Assistant course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Nursing: Nursing Assistant Online This Nursing Assistant course is ideal for anyone who enjoys learning new skills. Requirements Nursing: Nursing Assistant Online Students who intend to enrol in this Nursing Assistant Diploma course must meet the following requirements: Nursing Assistant Diploma: Good command of the English language Nursing Assistant Diploma: Must be vivacious and self-driven. Nursing Assistant Diploma: Basic computer knowledge Nursing Assistant Diploma: A minimum of 16 years of age is required. Career path Nursing: Nursing Assistant Online Opportunities include: Nursing Assistant Hospital Orderly, or Wards person Personal Care Assistant Therapy Aide The average Nursing assistant salary in London is £21,000. Certificates Certificate of completion Digital certificate - Included

Nursing Assistant: Maintaining Workplace Safety, Confidentiality and Privacy Course
Delivered Online On Demand3 days
£15

Youth Workers & Leadership: Part 2

By iStudy UK

Course Description This Youth Workers and Leadership: Part 2 course is designed to help you gain a better understanding of many areas of youth work and leadership development. You will gain a stronger knowledge of the framework of social work as a career (in its relation to youth work) and how an individual can plan their education and job expectations. Additionally, you will get introduced to the most effective methodologies for driving social change and awareness as part of youth and development work. You will also acquire the requirements needed to work with individuals with mental health disorders and how this automatically fits in with youth and social work. Furthermore, you will comprehend how social work and youth work ties into the UK Criminal Justice system. Join the course today to strengthen your Youth Work and Leadership skills! Learning outcome  Learn about the responsibilities of a professional social worker Explore the effective methods for promoting social change and raising awareness Strengthen your mental health to fit in with youth and social work Understand how social work and youth work intersect with the criminal justice system in the UK How Much Do Youth Workers Earn? Senior - £30,000(Appx.) Average - £22,000(Appx.) Starting - £19,000(Appx.) Requirement Our Youth Workers & Leadership: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Youth Workers & Leadership: Part 2 Module 01: Youth Work as a Career (Social Work) 00:22:00 Module 02: Social Influences 00:21:00 Module 03: Youth Work in Mental Health 00:28:00 Module 04: Social Work and Criminal Justice 00:20:00 Assignment Assignment - Youth Workers & Leadership: Part 2 00:00:00

Youth Workers & Leadership: Part 2
Delivered Online On Demand1 hour 31 minutes
£25

Customer Complaint Handler- CPD Certified

4.7(26)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Customer Complaint Handler- CPD Certified
Delivered Online On Demand6 hours
£12