Are you interested in a career in health and development but confused about the newest trends in health and fitness? Are you curious to know how your personal health affects your life and the way you live? If so, then this diploma course will help you and your needs. In recent years it's hard not to see on an everyday basis the latest article, radio or TV spot on the newest trend in well-being and wellness. Confused? I'm not astonished. The fact of the matter is the basics have never changed. This course unlike any other is based on over 20 years of real world personal training methods which have helped a great many individuals get thinner, tone up, get fit and figure out how to live a happy and healthier life. Enroll now to begin. The course covers all aspects of health and fitness such as healthy eating, colon cleansing, fasting, diet, and nutrition. This course would be beneficial to any person who is interested in their health and wants to be informed and educated on ways to improve their own personal health and fitness. Course Highlights Certified Diploma in Personal Health Care is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Personal Health Care into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Personal Health Care Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Personal Health Care is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Personal Health Care is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. How I Became a Hygienist FREE 00:45:00 The Nature and Cause of Disease FREE 01:30:00 Fasting 01:00:00 Colon Cleansing 01:00:00 Diet and Nutrition 01:30:00 Vitamins and Other Food Supplements 01:30:00 The Analysis of Disease States: Helping the Body to Recover 03:00:00 Reference Book Primary Health Care 00:00:00 Mock Exam Mock Exam- Certified Diploma in Personal Health Care 00:20:00 Final Exam Final Exam- Certified Diploma in Personal Health Care 00:20:00
Explore the wonders of science with "Chemistry for Everyone." Simplify complex concepts and make chemistry accessible and engaging for all levels of learners.
Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Funeral Service Management Level 2 course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Funeral Service Management Level 2 Course for? This Funeral Service Management Level 2 course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Funeral Service Management Level 2 Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Funeral Service Management Basic Concepts of Funeral Arrangement 00:15:00 General Funeral Etiquette 00:20:00 Funeral Homes 00:20:00 Marketing and Business Advice for Funeral Service 00:30:00 The Funeral Director 00:15:00 Bereavement and Grief 00:15:00 Catholic Funerals 00:20:00 Church of England Funerals 00:10:00 Thanatology 00:20:00 Social Fund Funeral Expenses Payment for an Adult 00:10:00 Planning for Your Funeral 00:30:00 Interpersonal Skills and Communication in Funeral Services 00:15:00 Skills for Assisting the Bereaved 00:50:00 Consumer Information in Funerals 00:20:00 Current Trends in the Funeral Industry 00:15:00 Natural or Green Funerals 00:20:00 Trends in Cremation 00:20:00 Funeral Marketing and the Internet 00:20:00 Pet Funerals 00:20:00 National Association of Funeral Directors 00:20:00 Natural Burial Grounds 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description This Manual Handling will equip you with a precise perception of what Manual Handling is and what it is about Manual Handling that makes it so valuable for both individuals and organisations. Through the course, you will introduce to the terminology of Manual Handling, following with the injuries associated with common Manual Handling tasks initiated in the hospitality industry. This course also highlights Manual Handling Regulations and Legislation in an acceptable way. Next, you will equip yourself with the aspects of Risk Assessments that intends to identify and tackle risks in the workplace. You will enhance your knowledge about how to identify, address and reduce the risks associated with manual handling in the workplace as soon as they arise. You will also explore the correct techniques for lifting, moving and handling large or heavy objects in the workplace. In addition to that, learn useful practice for tackling difficult tasks while reducing the danger associated with it. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Manual Handling Course Introduction to Manual Handling 00:15:00 Manual Handling Operations Regulations 00:20:00 Manual handling at Work 00:15:00 Making an assessment 00:15:00 Lifting, Pushing and Pulling 00:15:00 Risk of Injury 00:15:00 Lifting and Handling Aids 00:15:00 Manual handling Assessment Charts (the MAC tool) 00:20:00 Assessment of Repetitive Tasks (ART) tool 00:15:00 Risk Management 00:20:00 Work at height 01:00:00 Building work 01:00:00 Machinery safety 01:00:00 Plant and equipment maintenance 01:00:00 Workplace transport 01:00:00 Lifting and handling 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Proactive risk management is a major component of good pharmacovigilance practice. This module sets out the principles of risk management planning and outlines regulatory requirements for risk management plans in regions that are major markets for medicinal products.
Register on the Bereavement and Grief Counselling today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Bereavement and Grief Counselling is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Bereavement and Grief Counselling Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Bereavement and Grief Counselling, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
In this Psychology Diploma, you will initially learn how to identify different signs of emotions, stress and anxiety. Following that, you will learn about the theories of psychology and grasp the notions of cognitive theory and developmental psychology. Besides, you will also explore the reasons behind people's strange behaviour and discover what causes anxiety, depression, and other emotional disorders, and how to deal with these issues when a person is affected by these. By the time you complete this course, you will successfully develop your understanding of human psychology and advance your study to the next level. If psychology interests you, then taking this comprehensive course can hugely benefit you. So, enrol now and explore all the ins and outs of psychology from today. Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Psychology Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic background to learn more on this subject.
Catheter Care: Catheter Care Online Introducing the Catheter Care Course: Master the Skills for Optimal Catheter Care and Management Are you looking to enhance your knowledge and skills in catheter care and management? Look no further! Our comprehensive course, Catheter Care is designed to equip you with the essential knowledge and practical techniques to provide optimal care for patients with urinary catheters. Our Catheter Care course is developed by seasoned practitioners who have extensive experience in the field. Benefit from their wisdom, knowledge, and tips as they guide you through each module. With this Catheter Care course engage in a dynamic learning experience through a combination of videos, interactive exercises, and guided meditations. Access the Catheter Care Course anytime, anywhere, and at your own pace. Whether you are a healthcare professional seeking to enhance your expertise or a caregiver looking to provide the best care for your loved ones, this Catheter Care course is your pathway to success. Once enrolled in this Catheter Care course, you will have lifetime access to the course materials, including any future updates. Revisit the modules whenever you need a refresher or want to deepen your understanding. Enrol in the Catheter Care Course today and gain the knowledge and skills necessary to excel in catheter care and management. Sign up now and embark on a journey to become a catheter care specialist! Main Course: Catheter Care Course Free courses included with Catheter Care: Catheter Care Course: Along with Catheter Care Course you will get free End of life Care Along with Catheter Care Course you will get free Nursing Assistant Diploma Special Offers of this Catheter Care: Catheter Care Course: This Catheter Care: Catheter Care Course includes a FREE PDF Certificate. Lifetime access to this Catheter Care: Catheter Care Course Instant access to this Catheter Care: Catheter Care Course 24/7 Support Available to this Catheter Care: Catheter Care Course Catheter Care: Catheter Care Online Throughout the Catheter Care course you will gain a solid foundation in understanding urinary catheters and learn how to select the appropriate equipment for different patient scenarios. This Catheter Care course will provide you with a comprehensive understanding of the technique, including patient assessment, catheter insertion, and post-procedure care. With this Catheter Care course you will also learn about potential complications and their management and explore strategies for catheter maintenance. We will delve into the importance of Perineal Skin Care Considerations. By the end of this Catheter Care course, you will be well-equipped to provide exceptional care to patients with urinary catheters. Who is this course for? Catheter Care: Catheter Care Online This Catheter Care: Catheter Care Course is open to everyone. Requirements Catheter Care: Catheter Care Online To enrol in this Catheter Care, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Catheter Care. Be energetic and self-motivated to complete our Catheter Care. Basic computer Skill is required to complete our Catheter Care. If you want to enrol in our Catheter Care, you must be at least 15 years old. Career path Catheter Care: Catheter Care Online Everyone who wants to work in this profession should take the Catheter Care: Catheter Care Course.
Dyslexia: Dyslexia Course Online Dyslexia: Dyslexia Course is a common learning difficulty, and dyslexic learners struggle to process words into meaningful information, but this does not mean that it is an obstacle to being skilled and achieving educational success. With approximately 10% of the UK population suffering from Dyslexia: Dyslexia Course, you will likely be assisting dyslexic students. Through this Dyslexia: Dyslexia Course, you will learn about the different types of dyslexia and learning disorders and how to diagnose their symptoms. In addition, you will learn cognitive approaches to treating and coping with dyslexia. You will also learn about dyslexia laws and regulations and how they are applied in the school setting. This comprehensive Dyslexia: Dyslexia Course covers the fundamentals of dyslexia and provides you with all the skills you need to succeed in this sector. This Dyslexia: Dyslexia Course includes a step-by-step guide and interactive audio-visual materials to make the learning process simple and enjoyable for you. Enrol in our Dyslexia: Dyslexia Course today to learn how to effectively support students with dyslexia. Why choose this Dyslexia: Dyslexia Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Dyslexia: Dyslexia Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Dyslexia: Dyslexia Course. Main Course: Dyslexia Free Courses included with Dyslexia: Dyslexia course. Course 01: Autism Diploma Course 02: ADHD Awareness Course Course 03: Diploma in Special Education Needs (SEN) [ Note: Free PDF certificate as soon as completing the Dyslexia: Dyslexia course] Dyslexia: Dyslexia Course Online Learning Outcomes After completing the Dyslexia: Dyslexia Course, the learner will be able to: Understand dyslexia and other common learning disabilities. Demonstrate a comprehensive understanding of dyslexia in school-aged children, including forms, signs, and treatment processes. Recognize the different forms of dyslexia in children of school age. Describe expert-developed cognitive approaches to coping with dyslexia. Help dyslexic children succeed in school. Examine the dyslexia laws and rules, as well as how they are applied in the classroom. Course Curriculum of Dyslexia: Dyslexia Course Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia Assessment Method of Dyslexia: Dyslexia Course After completing Dyslexia: Dyslexia Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Dyslexia: Dyslexia Course After completing the Dyslexia: Dyslexia Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Dyslexia: Dyslexia Course Online This Dyslexia Course is ideal for anyone who wants to learn more about dyslexia and pursue a career in the following fields: Teachers Teaching Assistants Child Minders Psychologists Requirements Dyslexia: Dyslexia Course Online To enrol in this Dyslexia: Dyslexia Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dyslexia: Dyslexia Course. Be energetic and self-motivated to complete our Dyslexia: Dyslexia Course. Basic computer Skill is required to complete our Dyslexia: Dyslexia Course. If you want to enrol in our Dyslexia: Dyslexia Course, you must be at least 15 years old. Career path Dyslexia: Dyslexia Course Online Opportunities in this Dyslexia: Dyslexia Course field include: Primary School Teacher High School Teacher Teaching Assistant SEN Teacher
Domestic Violence and Abuse Awareness Diploma Online Domestic violence is often overlooked as it takes place behind closed doors and is a social taboo that is rarely discussed. This must be stopped, and raising awareness, education, and intervening at the earliest stages are the most effective ways to address this issue. This Domestic Violence and Abuse Awareness Diploma will provide you with a thorough understanding of domestic violence and abuse, as well as who is most vulnerable and how to assist both adult and child victims. Why choose this Domestic Violence and Abuse Awareness Diploma course from the School of Health Care? Self-paced Domestic Violence and Abuse Awareness Diploma Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Domestic Violence and Abuse Awareness Diploma Course developed by industry experts. After each module Domestic Violence and Abuse Awareness Diploma Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Domestic Violence and Abuse Awareness Diploma Course. The Domestic Violence and Abuse Awareness Diploma course discusses the physical, mental and emotional impact that domestic abuse and violence have on victims. In this Domestic Violence and Abuse Awareness Diploma, you'll look at the barriers and unique challenges that some abuse victims face, the long-term repercussions, how financial abusers maintain control over their victims even after separation, and the impact domestic abuse can have on society, both socially and financially. Domestic abuse has devastating effects on children, whether they are the direct target of the abuse. In this Domestic Violence and Abuse Awareness Diploma, you'll learn about the various types of abuse a child may face, what warning signs to look for, and the long-term physical and mental health effects abuse has on children at various stages of development. Main Course: Domestic Violence and Abuse Awareness Diploma Free Courses included with Domestic Violence and Abuse Awareness Diploma Course Course 01: Level 2 Award in Suicide Awareness Course 02: Drug and Alcohol Awareness Training [ Note: Free PDF certificate as soon as completing the Domestic Violence and Abuse Awareness Diploma Course] Domestic Violence and Abuse Awareness Diploma Online This Domestic Violence and Abuse Awareness Diploma course consists of 10 modules. Course Curriculum of Domestic Violence and Abuse Awareness Diploma Module 01: An Overview of Domestic Violence & Abuse Module 02: Understanding the Dynamics of Domestic Violence Module 03: How Does Domestic Abuse and Violence Begin Module 04: The Impact of Domestic Violence on Victims Module 05: The Impact of Domestic Violence on Children & Young People Module 06: Assessing the Risks of Domestic Violence and Abuses on Children Module 07: Helping Children Recover from Domestic Abuse Module 08: The Ways of Supporting the Victim and Reporting Incidents Module 09: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse Assessment Method of Domestic Violence and Abuse Awareness Diploma Training Online After completing Domestic Violence and Abuse Awareness Diploma Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Domestic Violence and Abuse Awareness Diploma Training Online After completing the Domestic Violence and Abuse Awareness Diploma course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Domestic Violence and Abuse Awareness Diploma Online This Domestic Violence and Abuse Awareness Diploma is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. However, this Domestic Violence and Abuse Awareness Diploma course is not limited to those working in the field, as it includes invaluable information for anyone who wants to increase their awareness of the issues raised. Requirements Domestic Violence and Abuse Awareness Diploma Online To enroll in this Domestic Violence and Abuse Awareness Diploma Training Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Domestic Violence and Abuse Awareness Diploma Training Course. Be energetic and self-motivated to complete our Domestic Violence and Abuse Awareness Course. Basic computer Skill is required to complete our Domestic Violence and Abuse Awareness Course. If you want to enrol in our Domestic Violence and Abuse Awareness Diploma Training Course, you must be at least 15 years old. Career path Domestic Violence and Abuse Awareness Diploma Online This Domestic Violence and Abuse Awareness Course will prepare you for a variety of career opportunities, including the following: Construction worker: £27,000 - £28,000 per annum Window cleaning: £37,000 - £40,000 per annum Firefighting: £25,000 - £27,000 per annum Roofing: £25,000 - £45,000 per annum Bricklaying: £21,000 - £37,000 per annum