Summer Sizzler!Buy One Get One Free&nbsp;on our Frontline+ Programmes &ndash; GP Admin and Reception Training - online training with a difference; engaging, interactive and highly rated!Just &pound;79+ vat pp for any 2 programmes!(Min purchase of 5 credits, these can be activated any time up until 31st Jan 2024)&nbsp;When booking - click on the date you want to start (this can be amended later if needed)We focus on building confidence, sharing new ideas and tools, and embedding the learning for lasting behaviour change (whilst having some fun)&nbsp;We have 3 programmes to choose from:<ol start="1" type="1" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Positive and Proactive Communication for Effective Call Handling &ndash; Communication is at the heart of everything we do &ndash; this programme shares our HEART tool with focus on how we communicate using positive language.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Productive Conversations in Challenging Situations &ndash; with an increase in demand and frustrations &ndash; this programme shares how to best de-escalate conflict enabling a more positive interaction and outcome.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Skills for Confidently Signposting Patients &ndash; this focuses on how to &lsquo;Frame&rsquo; options for patients positively so that they feel happy to choose the options most suitable!</li></ol> More Info.......Frontline+ Training Programmes for GP Healthcare Operational Staff&hellip;Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / AdminWe know how busy it is in frontline roles so we created a professional training map specifically for Frontline staff that is made up of flexible &amp; engaging online training programmes.&nbsp;Each programme is made up of a series of mini-learning modules that are accessed online &amp; can be completed at the learners own pace over 6-8 weeks.&nbsp;The programmes also come with downloadable resources, support packs &amp; optional webinars for the learner &amp; the manager to help embed learning.Programmes work best when whole teams are involved, including the manager; this enables shared learning, consistency of approach &amp; a common language for the whole team.Frontline+ Training Roadmap&hellip;When developing our Frontline+ training programmes we kept 3 things in mind...1. Easy to access and time efficient2. Engaging and interesting3. The important one...fun &amp; useful!Each online training programme is made up of:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">10-12 Mini-learning modules - Completed at own pace</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">10-15 mins of learning per module - Mixed mediums</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reflective learning &amp; action plans</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Evaluation &amp; certificate</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Manager support pack&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Staff &amp; manager webinars</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Downloadable resources</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to our Heart of the Surgery Community</li></ul>&nbsp;Have a look at each of the Programmes available in more detail&hellip;.You can download our brochure here:<a href="https://images.cademy.co.uk/2106c3aa-31a2-43a1-80a9-0a80e6098a17/5622db49-977b-4edb-a4d8-2635333318f9/original.pdf" target="_blank" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">📎 Frontline Brochure 2023.pdf</a>

Summer Sizzler!
Buy One Get One Free on our Frontline+ Programmes – GP Admin and Reception Training - online training with a difference; engaging, interactive and highly rated!
Just £79+ vat pp for any 2 programmes!
(Min purchase of 5 credits, these can be activated any time up until 31st Jan 2024) 
When booking - click on the date you want to start (this can be amended later if needed)
We focus on building confidence, sharing new ideas and tools, and embedding the learning for lasting behaviour change (whilst having some fun) 
We have 3 programmes to choose from:
Positive and Proactive Communication for Effective Call Handling – Communication is at the heart of everything we do – this programme shares our HEART tool with focus on how we communicate using positive language.
Productive Conversations in Challenging Situations – with an increase in demand and frustrations – this programme shares how to best de-escalate conflict enabling a more positive interaction and outcome.
Skills for Confidently Signposting Patients – this focuses on how to ‘Frame’ options for patients positively so that they feel happy to choose the options most suitable!


More Info.......
Frontline+ Training Programmes for GP Healthcare Operational Staff…
Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin
We know how busy it is in frontline roles so we created a professional training map specifically for Frontline staff that is made up of flexible & engaging online training programmes. 
Each programme is made up of a series of mini-learning modules that are accessed online & can be completed at the learners own pace over 6-8 weeks. 
The programmes also come with downloadable resources, support packs & optional webinars for the learner & the manager to help embed learning.
Programmes work best when whole teams are involved, including the manager; this enables shared learning, consistency of approach & a common language for the whole team.
Frontline+ Training Roadmap…
When developing our Frontline+ training programmes we kept 3 things in mind...
1. Easy to access and time efficient
2. Engaging and interesting
3. The important one...fun & useful!
Each online training programme is made up of:
10-12 Mini-learning modules - Completed at own pace
10-15 mins of learning per module - Mixed mediums
Reflective learning & action plans
Evaluation & certificate
Manager support pack
Staff & manager webinars
Downloadable resources
Access to our Heart of the Surgery Community
 Have a look at each of the Programmes available in more detail….
You can download our brochure here:
📎 Frontline Brochure 2023.pdf

The Development People

Conflict Resolution

Communication

Conflict Management

Staff Skills

Communication Skills

Frontline+ Training Programmes for GP Healthcare Operational Staff…

Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

Frontline+ Training Programme 2 for 1  Offer!

2 x Frontline+ Programmes of your choice for each staff member

Buy One Get One Free Offer

1 Day - 8 CPD HoursIncluding managing conflict and dealing with difficult people &amp; situationsThis is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.The course is suitable for all those involved in the provision of healthcare.

1 Day - 8 CPD Hours
Including managing conflict and dealing with difficult people & situations
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
The course is suitable for all those involved in the provision of healthcare.

M&K Update Ltd

Emergency Medicine (EM)

Doctor

Medical Receptionist

Nursing & Midwifery

Bereavement

Medicine & Nursing

Paramedic

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Customer Service Essentials in Healthcare

2 Day - 16 CPD HoursThis course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.

2 Day - 16 CPD Hours
This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.

Healthcare Assistant

Healthcare Workers

This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.


1 Educators providing Medical Receptionist courses in Liverpool delivered Live Online

pitman training liverpool

Liverpool

Courses matching "Medical Receptionist"

Frontline+ Training Programme 2 for 1 Offer!

By The Development People

Customer Service Essentials in Healthcare

By M&K Update Ltd

Telephone Signposting and Triage for Receptionists and HCAs

By M&K Update Ltd