Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Make-Up: Professional Makeup Artist will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Make-Up: Professional Makeup Artist will help you keep ahead of the pack. The Make-Up: Professional Makeup Artist incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and practical knowledge, reaching out to the level of expertise required for your position. Further, this Make-Up: Professional Makeup Artist will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Make-Up: Professional Makeup Artist, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Make-Up: Professional Makeup Artist course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Make-Up: Professional Makeup Artist Bundle Consists of the following Premium courses: Course 01: Make-up Artist Course 02: Bridal and Occasional Makeup Artist Masterclass Course 03: Skin Care Treatment Course 04: Online Nail Technician Diploma Course 05: Aging and Longevity Secrets Course 06: Acne Treatments and Beauty Care Course 07: Advanced Diploma in Nutrition and Ketogenic Diet Course 08: Diploma in Hairdressing and Hair Cutting Course 09: Beauty & Fashion Training Course 10: Social Media Strategist Training Course 11: Personal Hygiene So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Make-Up: Professional Makeup Artist: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) Curriculum of the Bundle Course 01: Make-up Artist Make Up Skin Care Things To Know As a Beauty Professional Course 02: Bridal and Occasional Makeup Artist Masterclass Module 01: The Base Module 02: Eye Makeup Module 03: Lips, Cheeks and Brows Module 04: Special Considerations for Weddings and Events Module 05: Bridal & Special Occasion Makeup as a Business Course 03: Skin Care Treatment Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care for Different Skin Types Module 04: Skin Care for Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis of Skin Disease Module 08: Eczema Module 09: Keratinising and Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies for Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect of the Sun and Its' Remedies Course 04: Online Nail Technician Diploma Introduction Different Career Routes Anatomy and Physiology as Related to Nail Treatments Preparing the Work Area Sanitation and Sterilisation Nail and Skin Conditions Manicure and Pedicure Treatments Nail Extensions & Nail Overlays UV and LED Gels - Part 1 UV and LED Gels - Part 2 Nail Art Related Legislation in the United Kingdom Course 05: Aging and Longevity Secrets Introduction To Reverse Aging & Benefit Lifestyle - Diet - Routines Secrets To Younger Looking Skin Powerful Anti-Aging Supplements Course 06: Acne Treatments and Beauty Care Module 01: Understanding Acne Module 02: Skincare Routine Module 03: Medications Module 04: Diet Module 05: Lifestyle Course 07: Advanced Diploma in Nutrition and Ketogenic Diet Module 01: Introduction to Nutrition Module 02: Nutrients for Life - Macronutrients Module 03: Nutrients for Life - Micronutrients Module 04: Diet and Nutrition Related Diseases Module 05: Eating Disorders Module 06: Healthy Dieting Module 07: Diet and Nutrition Related Diseases Module 08: Use of Nutrition in Different Illnesses/Diseases Module 09: Nutrition Requirements from Pregnancy to Teenage Module 10: Nutrition Requirements for Adults and Various Groups Module 11: Weight Control Management Module 12: Weight Loss Management Module 13: Basics of Ketogenic Diet Module 14: The Role of Nutritionist Course 08: Diploma in Hairdressing and Hair Cutting Introduction to Barbering Hair Cutting Hair Styling Shampooing Course 09: Beauty & Fashion Training Professional Makeup and Beauty Tips Manicure Pedicure Hairdressing Hairstyling Course 10: Social Media Strategist Training The Rise of Social Media Conducting Market Analysis Auditing Social Media Setting Goals and Selecting Platforms Creating the Social Media Policy Integrating Marketing Strategies Developing Effective Content Understanding the Popular Platforms Launching Successful Campaigns Managing the Community Providing Customer Service Measuring, Analyzing and Reporting The Social Media Strategist Career Course 11: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Make-Up: Professional Makeup Artist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Make-Up: Professional Makeup Artist is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
Give a compliment to your career and take it to the next level. This High-income Skill Training including Sales, Digital Marketing, Project Management & IT bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this High-income Skill Training including Sales, Digital Marketing, Project Management & IT bundle will help you stay ahead of the pack. Throughout the High-income Skill Training including Sales, Digital Marketing, Project Management & IT programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this High-income Skill Training including Sales, Digital Marketing, Project Management & IT course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This High-income Skill Training including Sales, Digital Marketing, Project Management & IT Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Digital Marketing Course 03: Digital Marketing - Growth Hacking Techniques Course 04: Social Media Strategist Training Course 05: Disruptive Innovation for Business Course 06: Customer Relationship Management Course 07: Influencing and Negotiating Course 08: Project Management Course Course 09: Project Management Skills for Manager Course 10: Functional Skills IT Course 11: Time Management Enrol now in High-income Skill Training including Sales, Digital Marketing, Project Management & IT to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your High-income Skill Training including Sales, Digital Marketing, Project Management & IT expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Sales and Marketing Skills Level 3 Module One - Getting Started Module Two - Understanding the Talk Module Three - Getting Prepared to Make the Call Module Four - Creative Openings Module Five - Making Your Pitch Module Six - Handling Objections Module Seven - Sealing the Deal Module Eight - Following Up Module Nine - Setting Goals Module Ten - Managing Your Data Module Eleven - Using a Prospect Board Module Twelve - Wrapping Up Course 02: Digital Marketing Section 1: Introduction Section 2: How to Apply the Internet Marketing Process Section 3: The Internet Marketing Strategies That Will Increase Your Sales Section 4: Creating an Internet Marketing Strategy for Your Business Section 5: Structuring and Auditing of Website Course 03: Digital Marketing - Growth Hacking Techniques Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing Course 04: Social Media Strategist Training The Rise of Social Media Conducting Market Analysis Auditing Social Media Setting Goals and Selecting Platforms Creating the Social Media Policy Integrating Marketing Strategies Developing Effective Content Understanding the Popular Platforms Launching Successful Campaigns Managing the Community Providing Customer Service Measuring, Analyzing and Reporting The Social Media Strategist Career Course 05: Disruptive Innovation for Business Module 01: Introduction Disruptive Innovations for Business Module 02: The Three Key Difficulties Module 03: Six Insight on How to grow Disruptive Innovations next to core Course 06: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 07: Influencing and Negotiating Unit 01: Influencing Influencing Influencing is about helping others understand Your Personality affects how you influence others Influence by Listening Exercise: Your Influencing Inventory Unit 02: Negotiating What is Negotiation? The Drivers of Success in Negotiation Information and Power in Negotiation Exercise: Prepare to Negotiate Successful Negotiation The Importance of Rapport Questions in Negotiation Reducing Stress in Negotiation Exercise: Examine your Trust Profile Bringing the Negotiation to a Close Dealing with Deadlock Negotiating Online Specific Negotiation Scenarios More Negotiation Scenarios The Negotiator's Toolkit Course 08: Project Management Course Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Course 09: Project Management Skills for Manager Project Management Fundamentals: Know the Principles and Get it Right Project Definition Stage: The Vital Foundation to Your Success Project Planning Stage: Failing to Plan = Planning to Fail Project Delivery Stage: Don't you Love it When a Plan Comes Together! Project Closure Stage: Deep Sigh - You're Nearly Done Course 10: Functional Skills IT Section 1: Introduction Section 2: Information Technology Section 3: Components of IT Section 4: Hardware Section 5: Operating System Section 6: Application/Software Section 7: Networking Section 8: Security Section 9: Traffic Flow & Enterprise Level IT Components Section 10: Storage Section 11: Database Section 12: Virtualisation & Cloud Section 13: Management & Other IT Jobs Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this High-income Skill Training including Sales, Digital Marketing, Project Management & IT bundle. Requirements This High-income Skill Training including Sales, Digital Marketing, Project Management & IT course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.
ð Unlock Your Creative Potential with the Creative Content Crafting Proficiency Course! ð Are you ready to become a content creation maestro, commanding attention and engagement with your every word? Elevate your skills and unleash your creative genius with our exclusive online course: Creative Content Crafting Proficiency. ð Transform Your Content Creation Skills: Dive into the art and science of creating captivating content that resonates with your audience. Whether you're a budding writer, marketer, blogger, or social media enthusiast, this course is tailored to sharpen your abilities and help you stand out in the digital landscape. ð¨ Master the Art of Storytelling: Learn how to weave compelling narratives and tell stories that captivate, influence, and inspire. Discover the secrets behind crafting engaging content that connects on a deeper level, leaving a lasting impact on your audience. ð¡ Unleash Your Creativity: Break free from creative blocks and tap into an endless well of inspiration. Explore innovative techniques and proven strategies to consistently generate fresh and original ideas, setting yourself apart as a creative powerhouse. ð Key Learning Modules: Crafting Irresistible Headlines and Introductions Building a Consistent Tone and Voice Maximizing Engagement Across Platforms Creating Visual and Multimedia Content Harnessing SEO Strategies for Content Optimization ð©âð« Expert Guidance and Support: Benefit from insights and guidance from industry experts who have mastered the art of content creation. Our instructors provide actionable advice, personalized feedback, and ongoing support to ensure your growth and success throughout the course. ð Join Thousands of Satisfied Students: Join a thriving community of like-minded individuals passionate about honing their content creation skills. Share experiences, exchange ideas, and network with professionals, fostering invaluable connections along the way. ð Your Path to Content Mastery Starts Here: Enroll now in the Creative Content Crafting Proficiency course and embark on a transformative journey toward becoming a content creation virtuoso. Unleash your creative flair and elevate your content to new heights! ð Limited Time Offer: Enroll Today and Get Exclusive Access! ð Take the first step toward content creation excellence. Don't miss out-secure your spot now! [Enroll Now Button] Unlock the door to limitless creativity and mastery in content crafting. Join us in this exciting adventure today! [Course Logo] Creative Content Crafting Proficiency Course Course Curriculum
AFTEREFFECTS face to face training customised and bespoke.
Here in this Sketchbook Workshop, we believe that art should be fun and accessible to everyone. That's why we have a wide variety of materials and techniques to choose from, so you can find your own style and approach. Our workshops are centered around your interests and needs, so whether you want to learn new skills or gain inspiration for your next project, we'll help you find it. You can find inspiration in the studio or the beautiful countryside it sits in. You'll leave feeling confident to carry on at home
Cybersecurity involves safeguarding the networks and devices you use to protect your data from online criminals. At the most basic level, this can be locking your phone with facial recognition or using a strong password for your private Wi-Fi connection. So, why should you care about cybersecurity? Whether you access sensitive data daily through company networks or simply use your phone to surf the web, any online activity can provide avulnerabilityfor criminals to exploite, a loophole they can enter through to access personal information. Learning Objectives The following are some of the key outcomes in this course: Understand the types of cybercrime you're likely to encounter. Learn how to weigh the risks of using public Wi-Fi and how to prepare for a safe connection. Understand safe social media practices to stay connected with your social network. Understand the benefits and risks of social media platforms and the impact on your professional reputation. Target Audience Young Professionals
Are you ready to take your public relations skills to the next level? Enroll in our comprehensive Public Relation Level 3 course and become a master of strategic communication and media relations. This advanced course is designed to equip you with the expertise needed to excel in the dynamic world of public relations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Public Relations Level 3 course, learners will gain a comprehensive understanding of how public relations (PR) functions within organizations. They will learn about the principles and practices of PR, including its ethical aspects and professionalism. The course covers various tactics and research methods used in PR campaigns, as well as the power of storytelling and effective public speaking skills. Learners will explore the role of social media in PR and how to leverage it for communication purposes. They will also delve into becoming influencers and the importance of body language in effective communication. Crisis management strategies and the implementation of corporate social responsibility (CSR) are also key components of the curriculum. Additionally, learners will gain insights into cross-cultural awareness and communication, which are crucial for working in diverse teams and managing PR in global contexts. Course Curriculum Module 01: Introduction to Public Relations Module 02: Major Fields of Public Relations Practice Part I Module 03: Major Fields of Public Relations Practice Part II Module 04: Management and Organisation of Public Relations Module 05: Ethics and Professionalism in Public Relations Module 06: Public Relations Tactics and Research Module 07: Concepts of Public Relations Module 08: Power of Storytelling Module 09: Public Speaking Module 10: Social Media and PR Module 11: Becoming an Influencer Module 12: Importance of Body Language Module 13: Decision Making with Critical Thinking Module 14: Crisis Management Module 15: Copy of Corporate Cross-Cultural Awareness Module 16: Copy of Cross-Cultural Communication Module 17: Copy of Cultural Values Module 18: Copy of Defamation Module 19: Copy of Implementing CSR Module 20: Copy of Introduction to Cross-Cultural Awareness Module 21: Copy of Media Regulatory Bodies Module 22: Copy of Performance Evaluation and Performance Reporting Module 23: Copy of Working with and Managing a Culturally Diverse Team Learning Outcomes Understand the fundamentals of Public Relations and its importance in communication. Identify key fields within Public Relations and their distinct practices. Demonstrate knowledge of ethical standards and professionalism in PR. Apply tactics and research methods effectively in PR campaigns. Analyze the impact of storytelling, public speaking, and social media. Manage crises and implement cross-cultural communication strategies in PR. CPD 10 CPD hours / points Accredited by CPD Quality Standards Public Relation Level 3 4:45:04 1: Module 01: Introduction to Public Relations 12:45 2: Module 02: Major Fields of Public Relations Practice Part I 14:08 3: Module 03: Major Fields of Public Relations Practice Part II 14:25 4: Module 04: Management and Organisation of Public Relations 10:21 5: Module 05: Ethics and Professionalism in Public Relations 09:01 6: Module 06: Public Relations Tactics and Research 16:34 7: Module 07: Concepts of Public Relations 14:28 8: Module 08: Power of Storytelling 21:26 9: Module 09: Public Speaking 12:34 10: Module 10: Social Media and PR 13:22 11: Module 11: Becoming an Influencer 14:16 12: Module 12: Importance of Body Language 10:48 13: Module 13: Decision Making with Critical Thinking 14:28 14: Module 14: Crisis Management 19:13 15: Module 15: Copy of Corporate Cross-Cultural Awareness 07:09 16: Module 16: Copy of Cross-Cultural Communication 07:24 17: Module 17: Copy of Cultural Values 06:41 18: Module 18: Copy of Defamation 10:56 19: Module 19: Copy of Implementing CSR 11:36 20: Module 20: Copy of Introduction to Cross-Cultural Awareness 06:51 21: Module 21: Copy of Media Regulatory Bodies 19:11 22: Module 22: Copy of Performance Evaluation and Performance Reporting 09:28 23: Module 23: Copy of Working with and Managing a Culturally Diverse Team 06:59 24: CPD Certificate - Free 01:00 Who is this course for? Professionals seeking advanced PR knowledge. Individuals aspiring to become PR specialists. Students pursuing a career in communication and media. Business owners interested in enhancing PR strategies. Anyone looking to understand PR ethics and tactics. Career path PR Manager Communications Specialist Social Media Strategist Crisis Communication Manager Corporate Social Responsibility Coordinator Media Relations Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Project Communication Skills Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What You Will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Getting Started Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership
Project Communication Skills (In-Person) Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What you will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership