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Description: Business Administration is the study of different management departments and roles of the components in business. In business, you need to learn about business communication, finance management, human resource management, business administration, and business writing. Through this course, you will learn all the advanced skills, knowledge, and information about business administration. Gain the skills of each component of a business which will help you survive and succeed in the business industry. Find out how to deal with your clients and employees in the most difficult situations of business as well in this course. Who is the course for? Professionals working in the business industry People who are interested in learning more about all business administration functions Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Business Administration Course will be useful and would be beneficial for every kind of occupations and careers like: Account Manager Businessmen Business Development Specialist Communication Department Head Executive Producers Financial Manager/Staff Group Account Director Human Resources Manager Marketing Manager Public Relations Officer Social Media Specialist Strategist. Business Administration What is Business Administration? 00:30:00 Business and Organisations 00:15:00 Management of Business 00:30:00 Business Organization Perspectives 00:30:00 Decision Making 00:30:00 Approaches to Leadership 00:30:00 Business Communication Communication Basics 00:30:00 Know Thyself and The Message 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Finance Management Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Diploma in Human Resource Management 00:00:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Business Administration 00:30:00 Final Exam Final Exam- Advanced Diploma in Business Administration 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course is aimed to accelerate your digital marketing journey, where you will explore a comprehensive collection of courses, covering essential topics like SEO, social media marketing, email marketing and many more. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know how to register a website on the Google search console Learn how to shortlist targeted keyword list in google keyword planner Understand how to remove a URL from the Google search engine Discover powerful data analytics to measure SEO performance Understand how to create and set up a Youtube channel banner Know how to install tracking code on your website and add filters and remove internal traffic Get to know email marketing tools set up such as Mailchimp and Getresposne Learn how to increase your connections in no time Know Twitter account setup and features Learn how to set your Facebook page, Facebook icon, cover image, and description Why Digital Marketing - 12 Courses Complete Bundle right for you? This comprehensive online course will guide you on how to register your company in Google Maps and see the email sender's company and logo in your Gmail. You will learn how to generate a sitemap of a website, such as the steps to optimize your website homepage, add a sitemap on Google search, and remove a URL from the Google search engine. In addition, this engaging course will teach you how to set up a Youtube account, optimize an account, and create and set up a Youtube channel banner. By the end of this course, you will have a solid knowledge of digital marketing tactics, search engine optimization (SEO), youtube, google analytics, email marketing, Linkedin, and much more. Digital Marketing Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Welcome General Tips & Tricks Series. How To Register Your Company In Google Maps. How to See Email Sender's Company and Logo in Your Gmail. How to Generate Sitemap of a Website. How to Protect a Website From Spam on WordPress. Quick Way To Identify Whether The Website Is Mobile Optimized. How to Identify Registration Date of Website. How to Identify Duplicate Content From the Web. How to Create Google Alerts. How to Find the Age of the Domain. How to Check if the Website Server is Down. How to Create Text Notes That Will Self Destruct After Being Read. How to Send Google Search Information to Your Friends. How to Find Webhost of Any Website. Discover New Sites That Are Similar to What You Like Already. How to Easily Highlight the Important Parts of a Web Page. How to Share You Email Online Without Worrying About Spam. How to Get Computer Level Answers Without Searching. The Easiest Way to Setup Email Reminders. How to Find the Original URL That's Hiding Behind a Short URL How to Corrupt a File You Shared Online. How to Create a Throwaway Email. How to Check if Your Email Account Has Been Compromised. SEO (Search Engine Optimisation) How to Register Website on Google Search Console. How to Optimize Your Website Homepage. How to Add a Sitemap on Google Search. How to Shortlist Targeted Keyword List in Google Keyword Planner How to Set International Targeting on Google Search ? How to Remove a URL From Google Search Engine. How to identify competitors keywords. How to Leverage Top Sites to Get on Google Search Results. Discover Powerful Data Analytics to Measure Seo Performance. How to Do Keyword Research. How to Write Perfect Title Tags for Search Engines. How to Optimise Heading Tags, External & Internal Links. What Are Backlinks & How to Get Them. How to Write a Perfect Meta Description. How to Enhance Speed & Performance of Your Website. YouTube Youtube Account Setup. Account Optimization. How to Create & Setup Youtube Channel Banner. Youtube Channel Tags, Thumbnails & Custom Thumbnails Analyse Youtube Keyword Research Youtube SEO Techniques What Are Youtube Cards & How Does It Work. How to Optimise Comments & Reply Them in Bulk. How to Grow Your Channel With Competitors Analysis. How to Manage Multiple Youtube Accounts. A Simple Yet Powerful Trick to Increase Your Subscribers List Youtube Paid Advertising How to Monetise Your Youtube Channel Google Analytics How to Install Tracking Code on Your Website. How to Add Filters & Remove Internal Traffic. How to Look and Analyse Different Segment Data. How to Track Paid Campaigns. How to Configure Goals in Google Analytics. How to Link Google Adwords Account. How to Manage Multiple Analytics Accounts. How to Remove Spam Traffic. Email Marketing Email Marketing Tools Set Up ( Mailchimp & Getresponse) How to Install Signup or Popup Forms on the Website. How to Collect Email Address Without a Website. How to Create a 'hook' to Your Signup Forms. Discover the Psychology Behind Acquiring More Leads. Email Marketing Automation Process. Email Analytics Linkedln How to Increase Your Connections in No Time. Secret of Linkedin Inmails. Discover the Best Ways to Use Linkedin Groups. How to Setup a Company Page on Linkedin. How to Increase Traffic to Your Website Using Linkedin Blog. Twitter Twitter Account Setup Knowing Twitter Features Twitter Profile Optimisation How to Get Twitter Followers. Posting First 5 Tweets for Engagement Leveraging Hashtags to Increase Your Tweets Visibility What Are Twitter Polls & How Do You Use Them. A Powerful Trick to Acquire Customers on Twitter. How to Get Followers Retweet Your Post. How to Embed a Twitter Button to Your Website or Post. Twitter Analytics Facebook Set Your Facebook Page Facebook Icon, Cover Image & Description How to Get Your First Page Likes. Discover How to Increase Your Page Likes How to Manage Multiple Facebook Pages. Facebook Comments Leveraging Facebook Groups Facebook Autoposting Run a Competition Facebook Ads How to Get Best Out of Facebook Ads.Facebook Pixel & Re-marketing Instagram How to Setup a Instagram Business Profile. Set Up Instagram Bio & Profile Image. Leveraging Instagram Accounts A Simple Way to Create Free Content on Instagram Secret of Hashtags on Instagram Reposting Instagram App How to Get Genuine Instagram Followers. Discover How to Grow Your Business Through Instagram Stories How to Get Your Posts Reposted on Instagram by Influencers. Selling Your Product / Services Instagram Shopping Mobile App A Quick Way to Do App Store Marketing Research How to Discover the Estimate Size of Your Market. Discover the Best Ways to Promote Your App. App Installs via Facebook Ads App installs via Google Ads How to make money from your app ? How to optimise your App store listing ? Discover growth hacking techniques for App downloads App analytics Techniques to get to the top of App store ranking ? Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of digital marketing. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This digital marketing course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
The innovative Facebook Marketing Strategy for Business Level 3 has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular Facebook Marketing Strategy for Business Level 3 has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Facebook Marketing Strategy for Business Level 3 course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The Facebook Marketing Strategy for Business Level 3 is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Facebook Marketing Strategy for Business Level 3 consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Facebook Marketing Strategy for Business Level 3 has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Facebook Marketing Strategy for Business Level 3 course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Facebook Marketing Strategy for Business Level 3 has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.
Facebook Marketing with Messenger Chatbots has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the course today, and learn from the very best the industry has to offer! This best selling Facebook Marketing with Messenger Chatbots has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Facebook Marketing with Messenger Chatbots is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. This course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Facebook Marketing with Messenger Chatbots, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Facebook Marketing with Messenger Chatbots will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Facebook Marketing with Messenger Chatbots to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.
The innovative Facebook Ads Level 3 has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular Facebook Ads Level 3 has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Facebook Ads Level 3 course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The Facebook Ads Level 3 is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Facebook Ads Level 3 consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Facebook Ads Level 3 has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Facebook Ads Level 3 course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Facebook Ads Level 3 has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.
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Course Overview Learn how to launch your very first podcast and boost your business, with this top trending course. The The Complete Podcasting Course is the ultimate guide to podcasting for beginners, designed by experienced professionals. Through 19 key modules, it will guide learners on how to record and launch a podcast successfully, how to use their podcast to grow their brand, and maximise listeners in no time. From the equipment required to get started, to how to edit your podcast with professional software, it covers everything you need to know. By the end of this course, you will have all the skills you need to create high-quality podcasts, as well as monetise and host them inexpensively on reliable platforms. This best selling The Complete Podcasting Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth The Complete Podcasting Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The The Complete Podcasting Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The The Complete Podcasting Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the The Complete Podcasting Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the The Complete Podcasting Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the The Complete Podcasting Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating
Facilitation Skills for Business Analysts This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating