The WSET Level 2 Wine award course is suitable for anybody who has a serious interest in wine and wishes to broaden their knowledge in a structured way. The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence. What the course covers Wine Tasting: Taste and describe wines using the WSET Systematic Approach to Tasting Food and Wine Matching: You will learn about the key considerations when matching food and wine successfully Wine Service and Storage: Learn the correct way to store and serve wine and recognise common faults found in wines Labelling: Learn how to decode and understand labels Factors influencing the Style of Wine: Study the factors influencing the style, quality and price of wine in the vineyard and winery Grape Varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories Key Wine-Producing regions of the World: Learn about the main styles of wines from the key wine-producing regions. France, Germany, Italy, Spain, Portugal, USA, Argentina, Chile, Australia, New Zealand and South Africa Examination: The 1 hour, 50 multiple-choice question exam is taken in the afternoon of the final day of the course and the exam fee is included in the course cost. A mark of 55% required to pass. Certification: All students who pass will be issued with a certificate suitable for framing and a lapel pin. N.B. In addition to classroom teaching, students are expected to complete around 12 hours of private study in their own time. No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete beginner you may wish to consider this option. We recommend you read the course specification document HERE for full details of the content, structure and assessment criteria. Any questions please get in touch. The course fee includes All WSET course materials including; Looking Behind the Label course manual, Study Guide, Specification book, and SAT ® Tasting Card Approx 40 delicious wines to taste including Champagne & Port The use of professional ISO tasting glasses 3 days of professional WSET tuition by a WSET Certified tutor Teaching of the WSET Level 2 Systematic Approach to Tasting Wine (SAT) ® which will enable you to analyse wines objectively and consistently Registration with WSET and all examination fees Internationally-recognised certificate and pin badge upon successful completion Practice multiple choice questions provided FREE OF CHARGE Comprehensive student support outside of class time should you have any questions before, during and after the course VAT at 20% (VAT receipt can be provided on request) Special Educational Needs Please make us aware if you have a condition that may mean you qualify for additional help during the exam such as dyslexia. Funding Funding for this course is available: DEVELOP is the educational programme of The Drinks Trust, the drinks and hospitality industry charity. DEVELOP offers fully funded training and skills courses, delivered by industry-leading providers for people already working, or with an ambition to work, in the drinks and hospitality industry. Manchester Wine School has partnered with The Drinks Trust to bring courses free of charge to eligible students. All of the WSET courses are available for funding with DEVELOP. To learn more please visit the Drinks Trust website HERE Criteria of eligibility for DEVELOP funding: must be 18 or over, eligible to work in the UK, have a National Insurance Number, and be earning less than £26k/pa
As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain
Mediation and Conflict Course
Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans
The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence. Course Schedule: The 8 x 2-hour online sessions on - What the course covers Wine tasting: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT) Food and wine pairing: You will learn the principles of food and wine pairing Wine service and storage: You will learn the correct way to store and serve wine and how to recognise common faults found in wine Labelling: You will learn how to decode and understand wine labels Factors influencing the style of wine: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world Grape varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories. No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document HERE for full details of the content, structure and assesment criteria. Any questions please get in touch. Course delivery The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators This course includes 16 hours online tuition in 8 x 2hr sessions and we recommend a minimum of 12 hours additional study Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below) You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills. Examination To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam. The exam is taken online via a Remote Invigilation service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information HERE if you wish to take the exam online. Whats included All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor Exclusive access to practice multiple choice questions provided FREE OF CHARGE WSET exam fee Remote Invigilation service Internationally recognised WSET qualification, certificate and pin for those who pass the exam VAT at 20% (VAT receipt can be provided on request) Course Wines It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above. Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx £150 including VAT and delivery. Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. Special Educational Needs Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia. Important dates Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.
Are you, or your company in need of high quality first aid training? Do you require excellent training to fully support colleagues in the workplace? MHA Training Ltd would love to help with any of these requirements. MHA Training is approved by Qualsafe Awards, an Awarding Organisation recognised by Ofqual. This means we can offer regulated Qualifications in these courses. All of our courses are aimed to help employers to comply with the Health & Safety (First Aid) Regulations. First Aid Training is required by who? A knowledge of basic first aid can make the difference between life and death. Studies have shown that effective first aid can be vital in the first few minutes after an emergency. There are plenty of success stories in the media about this training saving lives as it’s such an important life skill. A first aid qualification can help your resume, CV, or even open up job opportunities. There may also be opportunities to volunteer using your first aid skills. It has been a vital life skill that people have used for members of their own family not just in the workplace. The 3 main goals are to preserve life, prevent worsening and promote recovery. You never know when the need will arise to put these skills to use. The First Aid Training experience. A First Aid training course should be an interactive fun learning experience, not all chalk and talk. This is achieved by using fully qualified trainers/assessors, who are very experienced “hands on” training professionals. Our trainers are sympathetic to the needs of the individual trainee and adept at getting the best possible standard from the delegates. First Aid At Work Regulations: In the event of injury or sudden illness, failure to provide first aid could result in a casualty’s death. The employer should ensure that an employee who is injured or taken ill at work receives immediate attention. HSE will prosecute in cases where there is a significant risk, a disregard for established standards or persistent poor compliance with the law. HSE First Aid at Work – IMPORTANT! After 1st October 2013 the HSE is no longer responsible for approving providers of First Aid at Work courses. Providers must be approved by an Ofqual or SQA Awarding Body. MHA Training Ltd fully meets all of the new requirements. MHA Training has been established for 15 years, based at our training centre in Warrington, Cheshire. We provide an array of services On-Site also for clients around the North West in areas such as Manchester, Liverpool, Widnes, St Helens, Runcorn, Wigan, Preston and Leeds. Over the years we have expanded and have instructors available Nationwide.
Do you use video as a tool to promote your charity, business, organisation or campaigns? And if you don’t, do you feel as if you ought to? Videos account for more than 80% of all consumer internet traffic. So the pressure to use video as a marketing and PR tool has increased enormously. But the cost can be prohibitive. Using a video production company, such as ours, might be ideal, but for many it is out of reach – particularly if, like many of our clients, you’re a charity. However, there is an alternative, which more and more organisations are choosing, especially those which need to produce regular digital content. That is to produce the video yourself. Nowadays, you do not even need to invest in a video camera. All you need is your smart phone, some simple equipment you can buy on Amazon for as little as £80, plus your laptop or PC. This is why we have developed a new smartphone video training course, Smart Video. Our smartphone video training course covers: Equipment – including setting up your phone, microphones, tripods and editing programmes Planning your video Techniques to give your films broadcast-quality polish Getting the perfect shot – including shot sizes, positioning the camera, framing, lighting, sound, sequences and backgrounds Filming interviews An introduction to editing Producing videos for social media Bespoke training The course can be tailored to the type of videos you need to make. If most of your videos will be interviews, we’ll focus on presenting your interviewee in the best possible light – literally. If, on the other hand, you need to film buildings, events or products, we’ll tailor the course accordingly. If your video needs a script, we’ll give you tips and techniques on how to “write to pictures”, so your messages comes across well. And on all our courses, we’ll give you a guide to the best equipment and apps to use to enhance your filming and editing. The smartphone video course will be led by Paul Curran who has many years experience producing, filming and editing films and videos, for the BBC and corporate clients.
The NVQ Level 3 is designed to provide both new entrants and those seeking progression in their career, with the opportunity to develop the necessary skills to carry out job roles and responsibilities associated with the installation and maintenance of Electrotechnical systems. There are two options to complete the NVQ Level 3 in Electrical Installations, these are the C&G 2346 and C&G 2357. Successful completion of the NVQ and AM2 assessment will satisfy the entry criteria for JIB accredited electricians
Resolve disputes Advice from a qualified professional Organise child visiting arrangements Decrease conflict Resolve underlying issues Help with stress Decrease tensions between both parties Free assessments for both parties prior to first session Discussion of individual preferences Emotional support Dating advice for singles https://relationshipsmdd.com/product/mediation-for-single-parents-package/
Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating