368 Matrix courses

Time Management 1 Day Training in Glasgow

Time Management 1 Day Training in Edinburgh

Time Management 1 Day Training in Dublin

Time Management 1 Day Training in Crewe

Time Management 1 Day Training in Corby

Time Management 1 Day Training in Chichester

Time Management 1 Day Training in Carlisle

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Time Management 1 Day Training in Bristol

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Welcome to the course Introduction 00:02:00 Setting up R Studio and R crash course Installing R and R studio 00:05:00 Basics of R and R studio 00:10:00 Packages in R 00:10:00 Inputting data part 1: Inbuilt datasets of R 00:04:00 Inputting data part 2: Manual data entry 00:03:00 Inputting data part 3: Importing from CSV or Text files 00:06:00 Creating Barplots in R 00:13:00 Creating Histograms in R 00:06:00 Basics of Statistics Types of Data 00:04:00 Types of Statistics 00:02:00 Describing the data graphically 00:11:00 Measures of Centers 00:07:00 Measures of Dispersion 00:04:00 Introduction to Machine Learning Introduction to Machine Learning 00:16:00 Building a Machine Learning Model 00:08:00 Data Preprocessing for Regression Analysis Gathering Business Knowledge 00:03:00 Data Exploration 00:03:00 The Data and the Data Dictionary 00:07:00 Importing the dataset into R 00:03:00 Univariate Analysis and EDD 00:03:00 EDD in R 00:12:00 Outlier Treatment 00:04:00 Outlier Treatment in R 00:04:00 Missing Value imputation 00:03:00 Missing Value imputation in R 00:03:00 Seasonality in Data 00:03:00 Bi-variate Analysis and Variable Transformation 00:16:00 Variable transformation in R 00:09:00 Non Usable Variables 00:04:00 Dummy variable creation: Handling qualitative data 00:04:00 Dummy variable creation in R 00:05:00 Correlation Matrix and cause-effect relationship 00:10:00 Correlation Matrix in R 00:08:00 Linear Regression Model The problem statement 00:01:00 Basic equations and Ordinary Least Squared (OLS) method 00:08:00 Assessing Accuracy of predicted coefficients 00:14:00 Assessing Model Accuracy - RSE and R squared 00:07:00 Simple Linear Regression in R 00:07:00 Multiple Linear Regression 00:05:00 The F - statistic 00:08:00 Interpreting result for categorical Variable 00:05:00 Multiple Linear Regression in R 00:07:00 Test-Train split 00:09:00 Bias Variance trade-off 00:06:00 Test-Train Split in R 00:08:00 Regression models other than OLS Linear models other than OLS 00:04:00 Subset Selection techniques 00:11:00 Subset selection in R 00:07:00 Shrinkage methods - Ridge Regression and The Lasso 00:07:00 Ridge regression and Lasso in R 00:12:00 Classification Models: Data Preparation The Data and the Data Dictionary 00:08:00 Importing the dataset into R 00:03:00 EDD in R 00:11:00 Outlier Treatment in R 00:04:00 Missing Value imputation in R 00:03:00 Variable transformation in R 00:06:00 Dummy variable creation in R 00:05:00 The Three classification models Three Classifiers and the problem statement 00:03:00 Why can't we use Linear Regression? 00:04:00 Logistic Regression Logistic Regression 00:08:00 Training a Simple Logistic model in R 00:03:00 Results of Simple Logistic Regression 00:05:00 Logistic with multiple predictors 00:02:00 Training multiple predictor Logistic model in R 00:01:00 Confusion Matrix 00:03:00 Evaluating Model performance 00:07:00 Predicting probabilities, assigning classes and making Confusion Matrix in R 00:06:00 Linear Discriminant Analysis Linear Discriminant Analysis 00:09:00 Linear Discriminant Analysis in R 00:09:00 K-Nearest Neighbors Test-Train Split 00:09:00 Test-Train Split in R 00:08:00 K-Nearest Neighbors classifier 00:08:00 K-Nearest Neighbors in R 00:08:00 Comparing results from 3 models Understanding the results of classification models 00:06:00 Summary of the three models 00:04:00 Simple Decision Trees Basics of Decision Trees 00:10:00 Understanding a Regression Tree 00:10:00 The stopping criteria for controlling tree growth 00:03:00 The Data set for this part 00:03:00 Importing the Data set into R 00:06:00 Splitting Data into Test and Train Set in R 00:05:00 Building a Regression Tree in R 00:14:00 Pruning a tree 00:04:00 Pruning a Tree in R 00:09:00 Simple Classification Tree Classification Trees 00:06:00 The Data set for Classification problem 00:01:00 Building a classification Tree in R 00:09:00 Advantages and Disadvantages of Decision Trees 00:01:00 Ensemble technique 1 - Bagging Bagging 00:06:00 Bagging in R 00:06:00 Ensemble technique 2 - Random Forest Random Forest technique 00:04:00 Random Forest in R 00:04:00 Ensemble technique 3 - GBM, AdaBoost and XGBoost Boosting techniques 00:07:00 Gradient Boosting in R 00:07:00 AdaBoosting in R 00:09:00 XGBoosting in R 00:16:00 Maximum Margin Classifier Content flow 00:01:00 The Concept of a Hyperplane 00:05:00 Maximum Margin Classifier 00:03:00 Limitations of Maximum Margin Classifier 00:02:00 Support Vector Classifier Support Vector classifiers 00:10:00 Limitations of Support Vector Classifiers 00:01:00 Support Vector Machines Kernel Based Support Vector Machines 00:06:00 Creating Support Vector Machine Model in R The Data set for the Classification problem 00:01:00 Importing Data into R 00:08:00 Test-Train Split 00:09:00 Classification SVM model using Linear Kernel 00:16:00 Hyperparameter Tuning for Linear Kernel 00:06:00 Polynomial Kernel with Hyperparameter Tuning 00:10:00 Radial Kernel with Hyperparameter Tuning 00:06:00 The Data set for the Regression problem 00:03:00 SVM based Regression Model in R 00:11:00 Assessment Assessment - Machine Learning Masterclass 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00