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AAT Courses London AAT courses London campus offers Modern IT Lab, flexible timing and expert tutors. At Osborne Training London Canary Wharf campus, we offer various AAT courses to reach your dream career in accounting. AAT Level 2 Courses in London You can join evening, weekend or weekdays time for AAT Level 2 courses in London. We provide all books and study materials to ensure you are ready for aat level 2 exams. AAT Level 3 Courses in London You may join evening, weekend or weekdays training for AAT Level 3 courses in London. We provide all books and study materials for AAT Level 3 to ensure you are ready for aat level 3 exams and pass them first time. AAT Level 4 Courses in London You may join evening and weekend training sessions for AAT Level 4 courses in London. We provide all books and study materials for AAT Level 4 to ensure you are ready for aat level 4 exams and pass them first time. We also offer AAT Level 4 project support for students. AAT Evening Courses in London Our AAT evening courses mainly run between 6 pm to 9 pm. AAT evening courses in London are suitable for people who are working full time or have other commitments during daytime. We offer AAT Level 2, AAT Level 3 and AAT Level 4 courses in the evening. Our Canary Wharf campus is minutes away from the financial hub of London. AAT Weekend Courses in London Our AAT weekend courses mainly run on Saturdays daytime. AAT weekend courses in London are suitable for people who are working full time (Monday to Friday) or have other commitments during weekdays. We offer AAT Level 2, AAT Level 3 and AAT Level 4 courses in the weekend. Day Release AAT Courses London Our AAT day release courses in London mainly run on Wednesdays. AAT day release courses are suitable for people who can commit at least one day during weekdays. We offer AAT Level 2 and AAT Level 3 day release courses.

Follow your dreams by enrolling on the Baking Business course today and develop the experience, skills and knowledge you need to enhance your professional development. Baking Business will help you arm yourself with the qualities you need to work towards your dream job. Study the Baking Business training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Baking Business course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Baking Business course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Baking Business course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Baking Business course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Baking Business course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Baking Business course. The Baking Business course is designed by industry experts and is tailored to help you learn new skills with ease.  The Baking Business is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Baking Business when it suits you. Access the Baking Business course modules from any internet-enabled device, including computers, tablets, and smartphones. The Baking Business course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Baking Business now and start learning instantly! What You Get Out Of Studying Baking Business With Janets: Receive a digital Certificate upon successful completion of the Baking Business course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Baking Business training course is delivered through Janets' online learning platform. Access the Baking Business content from any internet-enabled device whenever or wherever you want to. The Baking Business course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Baking Business course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Baking Business course. After successfully passing the Baking Business course exam, you will be able to apply for a CPD-accredited certificate as proof of your Baking Business qualification. Certification All students who successfully complete the Baking Business course can instantly download their digital certificate. You can also purchase a hard copy of the Baking Business course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Baking Business is ideal for those who already work in this sector or are an aspiring professional. This Baking Business course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Baking Business is open to all students and has no formal entry requirements. To study the Baking Business course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Baking Business is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Baking Business and gain an industry-recognised qualification that will help you excel in finding your ideal job.

This course explains what strategic planning really means, how businesses and companies successfully initiate and develop a strategic planning process to create value for customers and stakeholders. In this course, you will learn how to develop the best strategic planning process to support your company's goals and what brings the strategic planning process into action. The course modules combine a few proven-by-practice methods for executing the plan and provide new insights and approaches from a broad range of modern strategic planning. Moreover, you will understand the impact of strategic planning on your work and your organization's success. In just 2 Hours 30 Minutes you will: Gain a deeper perspective of the strategic planning process Develop the best strategic planning process to support your organisation's goals Successfully implement the strategic planning process Develop the skills and knowledge to successfully implement strategic planning that produces real results Appropriately respond to intricate and unpredictable business moves Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Strategic Planning Process is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This qualification is ideal for: Managers Team Leaders Executives Administrators Employees Businesspeople Directors

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Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will help aspiring photographers learn all the valuable fundamentals of portrait photography, mastering lighting, posing and composition. With this course, you can unlock your full potential as a photographer and witness the remarkable growth in your skills and ability. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn principal and professional aspects of portrait photography. Understand how to use lights while taking photos Learn the knowledge and skills required to become a portrait photographer Get knowledge about live portrait sessions and natural light portrait sessions Learn to photograph a family in natural light Off-camera flash and on-camera flash ideas for getting better portrait lighting Learn the skills required to photograph pregnant women Understand the portrait lighting patterns used in portrait photography Why Complete Portrait Photography Course right for you? This portrait photography online course is ideal for those willing to establish their career in the field of photography. This comprehensive course will enhance your photographic skills and help you gain knowledge about the skills required to become a professional portrait photographer. This portrait photography course will help you understand how to take beautiful photographs in the window light and help you learn to get great expressions on composition. This online course will also help you learn various aspects of photography, such as natural light portrait sessions, live portrait sessions, maternity photography, and more. By the end of the course, you will have knowledge about portrait photography and learn to take portrait photographs like a professional photographer. Complete Portrait Photography Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction and Some Portrait Photography Fundamentals Course Introduction Portrait Lighting Patterns Get Beautiful Portraits Using Just Window Light - Live Sessions Indoors Window Light:- Style I - Shooting Parallel to Window Window Light:- Style II - Shooting with The Window Behind You Window Light:- Style III - Shooting into The Light Live, Mostly Natural Light Sessions, in a Rural Environment with Pippa How to Create an 'Alpine' Looking Portrait, and Make More Use of 'Top Shade' Idea for Adding Depth to Your Images for a More Creative Portrait Location Session by a Lake, Learn How to Overcome a Difficult Bright Background Creating Great Portraits in an Unlikely Location Behind a Local Supermarket How to Get Great Expressions and Discussions on Composition Learn About the Positive Impact of 'Negative Space' in Portraiture Live, Natural Light Portrait Sessions in an Urban Rural Environment with Emma Using Lines and Top Shade Outside an Ofice in City Centre Creating Great Portraits in a Courtyard Outside an Office Building Continuing The Urban Session with Em, This Time Outside another Office Block Location Session Making The Most of a Steel Structures and Coping with The Sun More Tips on TopShade, My Favourite Type of Natural Light Natural Light Live Family Location Sessions in a Local Park, Posing Tips Too. Follow Me on a Family Location Photo Session in a Local Park - Part I Follow Me on a Location Photo Session with Two Young Boys in a Local Park Maternity Photography - How to Photograph Heavily Pregnant Mums-to-be Introduction to Maternity / Pregnancy Photography Maternity Photography - Scenario 1 - Standing with Light Coming from Behind Maternity Photography - Scenario 2 - Katie Wearing Lingerie, Lying on a Sofa Maternity Photography Scenario 3 - Katie Wearing Man's Large White Shirt, on Bed Maternity Photography - Scenario 4 - Katie Draped in a Soft Fabric On-Camera Flash - A Simple Idea for Getting Better Portrait Lighting On-Board Flash Creativity Using 'The Black Foamy Thing' Flash Attachment Off-Camera Flash - A simple Idea for Getting Better Portrait Lighting Beautiful Light, Courtesy of a White Shopping Bag and Single off-Camera Flash How to Get a Black or Very Dark Background Outside, Anywhere An Idea for a Moody, 'Film-Noir' Gangster Type Photo How to Take an Indoor, Rainy Day, Creative Portrait Who should take this course? This portrait photography online course is suitable for anyone willing to become a portrait photographer. Those who want to enhance their photographic skills and gain additional knowledge of the field can also enrol with this professional portrait photography course. Entry Requirements There are no academic entry requirements for this Portrait Photography course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This complete portrait photography course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This Forensic Psychology and Criminology course is the perfect place to discover the thrilling world of the criminal mind and understand the dynamics of criminal behaviour. Where you will develop critical analytical skills and contribute to the truth and justice in criminal Investigation. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Learn what is forensic psychology and its history Understand critical evaluation of psychological research Understand the theories of sexual offending, violent offending, and fire-setting behaviour Learn the personal attributes of offenders Learn who are personality disordered offenders and psychopathic offenders Understand what is mental illness and offending Get to know about offender profiling, approaches to offender profiling, and its effectiveness Understand what is an eye-witness testimony, expert witness testimony, and what are different attitudes toward victims Know the interventions to reduce the risk of re-offending Why Forensic Psychology and Criminology Course right for you? Forensic psychology and criminology is a relatively new addition to the field of psychology and therefore has a considerable demand for potential forensic psychologists who have the ability to bridge the gap between the science of human behaviour and crime. If you are looking forward to starting your career as a forensic psychologist or aim to expertise in offering professional help with regard to judicial matters concerning forensic psychology, this comprehensive online forensic psychology and criminology course is for you. This online forensic psychology and criminology course will teach you forensic psychological practices, principles, research methods, theories of offending, and personal attributes of offenders. This forensic psychology and criminology course for beginners online is suitable for those who want to understand how investigations, research studies, or assessments play a pivotal role in criminal psychology. This course will train you to conduct a psychological assessment of offenders through their personal attributes and prominent characteristics. You will have a solid understanding of forensic psychology applications, approaches, types of offenders, and interventions. Upon successful completion of this Forensic Psychology and Criminology Course Online, you will be equipped with extensive knowledge and research skills to practise forensic psychology. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.  Forensic Psychology and Criminology Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction: About the Course and the Tutor History of Development of Forensic Psychology Research Methods in Forensic Psychology Research Methods in Forensic Psychology Critical Evaluation of Psychological Research Theories of Offending Introduction to Theories of Offending Theories of Sexual Offending Theories of Violent Offending Theories of Fire-setting Behaviour Personal Attributes of Offenders Personal Characteristics of Offenders Personality Disordered Offenders Psychopathic Offenders Mental Illness and Offending Forensic Psychology in Police Investigations An Introduction to Offender Profiling Approaches to Offender Profiling The Effectiveness of Offender Profiling Forensic Psychology in the Courtroom Eye-witness Testimony Expert Witness Testimony Attitudes Towards Victims Forensic Psychology in Practice 'What Works' Literature in Reducing Re-offending Interventions to Reduce Risk of Re-offending Incident management (Crisis Negotiation) Who should take this course? This forensic psychology and criminology course online is primarily aimed at: Forensic Doctors Forensic Psychologist Aspiring Forensic Psychologist Students of Psychology Anyone who works in criminal or forensic settings This training is, however, not restricted to a particular profession or field of endeavour. It may also be beneficial to a larger audience interested to learn more about criminal psychology and forensic studies. Entry Requirements There are no academic entry requirements for this forensic psychology and criminology course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This forensic psychology and criminology course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. You should also check out one of our popular Crime Psychology & Criminology Course Online and gain a deeper understanding of the criminal mind and the criminal justice system, while developing skills in forensic psychology and profiling techniques. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Is Criminal Psychology? Criminal psychology, often known as forensic psychology, is a field that combines psychological and criminological principles to better understand criminal behaviour and motivations. It sheds light on illegal activity and aids in the investigation of crimes. What is criminology? Criminology is an area of study that examines criminal behaviour and crime. It is based on principles from sociology and other fields like economics, psychology, anthropology, and statistics. How Long Is A Criminology Course? The length of a criminology course can vary depending on the level of education and the institution offering the program. The undergraduate program usually takes three to four years to complete as a bachelor's degree and postgraduate courses take one to two years of full-time study. And if you want to pursue a doctoral degree as in a PhD, it can take around three to six years to complete. Is a Criminology Course Hard? A major in Criminology is difficult because it involves knowledge of various topics. It is the study of crime, from its causes to its prevention. It also necessitates an understanding of the law, criminal history, social science theories and concepts and so on. How much money do criminal psychologists make in the UK? Forensic psychologists in the UK make an average of £48,711 per year, with starting salaries of around £43,000, and the highest earners making up to £62,001 annually. Is Criminal Psychology A Good Career? This psychology can be a rewarding and fulfilling career for individuals interested in both psychology and justice. It can open diverse career paths for you including the law enforcement sector, counselling, psychology, victim support and research institutions. In case you want to pursue a career as a psychology teacher, then you must read this How to become a psychology teacher blog to progress your knowledge.

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Join our Construction Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Construction Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Construction Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Construction Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Construction Management course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Construction Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Construction Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Construction Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Construction Management Module 01: Introduction to Construction Management 00:19:00 Module 02: Project Life Cycle and Success 00:28:00 Module 03: Cost Management 00:22:00 Module 04: Preliminary Site Investigation and Site Organisation 00:24:00 Module 05: Site Management 00:19:00 Module 06: Planning and Management of Equipment 00:32:00 Module 07: Construction Materials Management 00:22:00 Module 08: Vendor Analysis in Construction Management 00:24:00 Module 09: Construction Procurement 00:18:00 Module 10: Stock Control 00:22:00 Module 11: Supply Chain Management 00:21:00 Module 12: The Main Participators 00:21:00 Module 13: Quality Assurance and Customer Care 00:21:00 Module 14: Legal Aspects of Contracting 00:19:00 Module 15: Human Resources Management 00:22:00 Module 16: Risk and Value Management 00:21:00 Module 17: Communications, Information and Documentation of Construction 00:24:00 Module 18: Health and Safety in Construction Management 00:24:00 Assignment Assignment - Construction Management 00:00:00

Achilles Tendonitis, ACL tears, ankle sprains - these are the unfortunate realities in the world of sports collectively known as sports injuries. In general, the more physical contact a sport has, the greater the risk of a gruesome injury. But don't panic! Start your journey with this course - to know the ins and outs of all kinds of sports injuries and how to prepare your body for the sport. The aim of this Sports Injuries course is to give you a clear understanding of all the injuries related to sports and discuss their treatments. You will also be given an introduction to sports first aid. We will take you back to the history of sports medicine and let you know the purpose and necessities of Sports Medicine. This Diploma in Sports Injuries at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Key Topics to Be Covered by this Sports Injuries Course: Most commonly encountered sports injuries External and internal symptoms created by sports activities Sports First Aid techniques and athletic anatomies Drugs and doping that can occur in sporting events Medical emergencies and precautionary safety protocol We will illustrate a detailed approach to the principles behind the rehabilitation of sports injuries. You will know how to promptly recognize an injury, and ensure that your client seeks appropriate medical care to minimize breaks from training and ensure their safety. So, why not get started with this course today? Stand out in your career by learning these traits and skills from this course and helping people of all ages to maintain their health and fitness and recover from injury. Skills You Will Gain from this Sports Injuries Course: Learn how to become an expert and deal with this. More knowledgeable about a particular injury, ailment, or condition. Understanding of how sporting injuries can occur, the assessment, diagnosis, treatment and management of such injuries. The basics of rehabilitation for this include stretching, strengthening, proprioception, and sports-specific activities. Provide immediate first aid. Get familiar with the flexibility in Injury prevention and rehabilitation. Know about the procedure of doping control. Be familiar with Medical assessment and Pre-participation Screening. Enhance your skills in the PPS process and get an idea of the consequences of the PPS Process. Start your learning journey with this Sports Injuries course straight away and take a step forward in securing a better future! Why Prefer this Sports Injuries Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. **** Course Curriculum **** Here is the curriculum breakdown of this Sports Injuries course: Module 01: Introduction to Sports Injuries Module 02: Top Ten Common Sports Injuries Module 03: Other Injuries Related to Sports and Their Treatment Module 04: Internal Organ Injuries and Their Treatment Module 05: Sports First Aid Module 06: Sports Medicine Module 07: Anatomy and Physiology of Sports Injuries Module 08: Drugs and Doping in Sport Module 09: Medical Assessment and Pre-participation Screening Module 10: Treating Medical Emergencies in Sports Module 11: Prevention and Rehabilitation Planning of Sports-Related Injuries Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Sports Injuries at QLS Level 5exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? When you complete the educational modules in the course, you will have the practical knowledge and ability to provide medical assistance for injured persons. This can provide a definitive advantage to those coaching a sports team or working at a leisure facility or sporting venue. This course is ideal for anyone interested in this topic and who wants to learn more about it. This will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. Our course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study and grow a quality skillset at your speed. Career path Sports medicine is a fast-growing healthcare field and you may find a highly rewarding career . Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Sports Injuries at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Sports Injuries at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Every successful organisation around the world relies on effective process management. Process managers are responsible for planning, implementing, monitoring, assessing, and optimising a wide range of critical processes, regardless of the size, nature, or objectives of the business. Process management is a position of unique responsibility because it directly contributes to the success or failure of the business as a whole. At the same time, it offers ambitious professionals the opportunity for limitless career advancement. Business process managers with advanced skills and competencies are in high demand worldwide. This BPM : Business Process Management course will give you a thorough understanding of Business Process Management by introducing key concepts, strategies, and in-depth information. This BPM : Business Process Management course will provide real-world knowledge and expertise from industry professionals and practitioners. This exclusive BPM : Business Process Management course is beneficial to both newcomers and existing workforce members. Learning Outcomes After completing BPM : Business Process Management Bundle course, the learner will be able to: Understand business process management and related concepts. Understand the evolution of enterprise systems architectures. Understand business process modelling foundation. Have a thorough understanding of process orchestrations and process choreographies. Understand the properties of business processes. Gain in-depth knowledge of architectures and methodologies. Understand business process management methodology. Why Choose Business Process Management Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this BPM : Business Process Management Course Course 01: Business Process Management Course 02: Level 4 Copywriting Course 03: Level 1 Business Management ***Other Benefits of this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the BPM : Business Process Management course ] Course Curriculum *** BPM : Business Process Management *** Module 1: Introduction to Business Process Management Motivation and Definitions Business Process Lifecycle Classification of Business Processes Module 2: Evolution of Enterprise Systems Architectures Traditional Application Development Enterprise Applications and their Integration Enterprise Modelling and Process Orientation Workflow Management Enterprise Services Computing Module 3: Business Process Modelling Foundation Conceptual Model and Terminology Abstraction Concepts From Business Functions to Business Processes Process Models and Process Instances Process Interactions Modelling Process Data Modelling Organisation Modelling Operation Module 4: Process Orchestrations Control-Flow Patterns Petri Nets Event-driven Process Chains Workflow Nets Graph-Based Workflow Language Module 5: Process Choreographies Development Phases Choreography Design Process Choreography Implementation Module 6: Properties of Business Processes Data Dependencies Object Lifecycle Conformance Structural Soundness Soundness Module 7: Architectures and Methodologies Workflow Management Architectures Flexible Workflow Management Web Services and their Composition Module 8: Business Process Management Methodology Methodology Overview Phases in Detail ------------------------- Assessment Method After completing each module of the BPM : Business Process Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this BPM : Business Process Management, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This BPM : Business Process Management course is ideal for anyone who desires to enhance their business process management skills. Requirements There are no specific requirements for this BPM : Business Process Management because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this BPM : Business Process Management course, you will have the knowledge to start a career as: Business Process Manager Business Analyst Entrepreneur Business Owner Certificates Certificate of completion Digital certificate - Included