15925 Master courses delivered Online

Engage in the transformative realm of cutting-edge manufacturing processes, where innovation meets creation. Immerse yourself in the evolution of manufacturing through a comprehensive exploration. Unearth the secrets of additive manufacturing, unraveling its intricate processes and applications. Discover the art of crafting designs optimized for this revolutionary technology, unlocking boundless possibilities. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the science behind materials, mastering the nuances of selection for unparalleled results. Navigate the additive manufacturing workflow seamlessly, equipping yourself for a dynamic future. Connect the dots between applications, business landscapes, and upcoming trends, positioning yourself at the forefront of this transformative industry. Course Curriculum Module 01: Introduction to Additive Manufacturing Module 02: Additive Manufacturing Processes Module 03: Design for Additive Manufacturing Module 04: Materials and Material Selection in AM Module 05: Additive Manufacturing Workflow Module 06: Applications, Business Context, and Future Trends Learning Outcomes: Understand the foundations of additive manufacturing for groundbreaking insights. Master diverse additive manufacturing processes for enhanced expertise. Cultivate design skills tailored for optimal performance within additive manufacturing. Acquire in-depth knowledge of materials and their strategic selection in additive manufacturing. Navigate the additive manufacturing workflow adeptly for streamlined processes. Gain insights into real-world applications, business dynamics, and emerging trends. CPD 10 CPD hours / points Accredited by CPD Quality Standards Additive Manufacturing Essentials 2:28:14 1: Module 01: Introduction to Additive Manufacturing 20:36 2: Module 02: Additive Manufacturing Processes 23:07 3: Module 03: Design for Additive Manufacturing 25:28 4: Module 04: Materials and Material Selection in AM 26:32 5: Module 05: Additive Manufacturing Workflow 24:24 6: Module 06: Applications, Business Context, and Future Trends 27:07 7: CPD Certificate - Free 01:00 Who is this course for? Innovators seeking to revolutionize manufacturing processes. Engineers aiming to stay ahead in the ever-evolving industry landscape. Design enthusiasts aspiring to create seamlessly in the additive manufacturing realm. Material scientists keen on mastering strategic material selection for enhanced outcomes. Professionals eager to integrate additive manufacturing into existing workflows. Career path Additive Manufacturing Engineer Materials Scientist in Advanced Manufacturing Design Specialist for Additive Manufacturing Research and Development Engineer in 3D Printing Manufacturing Process Analyst Business Analyst in Additive Manufacturing Industry Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

  After mastering all the necessary concepts of Disaster Recovery processes, you can sit for the exam and gain the "Certified Lead Disaster Recovery Manager' credential. By holding this Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead Disaster Recovery teams in implementing Disaster Recovery strategies based on best practices.  About This Course   Learning objectives   Acknowledge the correlation between Disaster Recovery, Business Continuity Management, Information Security and other IT areas and frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of a Disaster Recovery Plan Learn how to interpret the ICT Disaster Recovery strategies in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain DR services based on best practices Acquire the expertise to advise an organization in implementing an effective Disaster Recovery Plan based on best practices   Educational approach   This training is based on both theory and best practices used in the implementation and management of a DR plan Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam   Course Content   Day 1: Introduction to Disaster Recovery and initiation of a DR plan Day 2: Risk Mitigation Strategies and Disaster Recovery Planning Day 3: Disaster Recovery facilities, services, recovery sites, response and activation Day 4: DRP testing, monitoring, measurement and continuous improvement; the examination Accreditation Prerequisites   A foundational understanding of Disaster Recovery Services and knowledge of management principles, concepts and strategies. Assessment   The exam for this course consists of 12 essay type questions, to be completed within the 150 minute timeframe and achieving the 70% pass mark. Exam results are provided within 24 hours. What's Included?   Certification fees are included on the exam price Training material containing over 450 pages of information and practical examples will be distributed A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued In case of exam failure, you can retake the exam within 12 months for free Provided by   This course is Accredited by NACS and Administered by the IECB. Who Should Attend?   Information Security Managers Incident Managers Helpdesk Managers Executives with Governance concerns  

Dive into the enthralling world of mediation with our 'Accredited Mediator Skills Training: Mediation & Dispute Resolution' course. This course equips you with the dexterity to bridge divides, ensuring that conflicts find their resolutions in a structured manner. Delve into the heart of the mediation process, explore the ethical considerations, and master the skills required to facilitate amicable solutions. Learning Outcomes Grasp the foundational concepts and principles of mediation. Acquire essential skills tailored for proficient mediators. Navigate seamlessly through the mediation process, from initiation to resolution. Uphold and implement high standards of mediation ethics and professionalism. Address unique scenarios and considerations within the mediation framework. Why choose this Accredited Mediator Skills Training: Mediation & Dispute Resolution course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Accredited Mediator Skills Training: Mediation & Dispute Resolution Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Accredited Mediator Skills Training: Mediation & Dispute Resolution course for? Individuals pursuing a career in mediation and dispute resolution. Legal professionals seeking to expand their repertoire. Human resource personnel dealing with internal conflicts. Managers and supervisors aiming for amicable conflict resolutions. Anyone interested in the dynamics of conflict resolution and mediation. Career path Mediation Officer: £25,000 - £40,000 Dispute Resolution Specialist: £30,000 - £50,000 Conflict Resolution Manager: £35,000 - £55,000 Legal Mediator: £30,000 - £60,000 HR Mediation Specialist: £28,000 - £48,000 Relationship Mediator: £27,000 - £45,000 Prerequisites This Accredited Mediator Skills Training: Mediation & Dispute Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Accredited Mediator Skills Training: Mediation & Dispute Resolution was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Mediation Introduction to Mediation 00:15:00 Module 02: Essential Skills for Mediators Essential Skills for Mediators 00:18:00 Module 03: The Mediation Process The Mediation Process 00:16:00 Module 04: Mediation Ethics and Professional Standards Mediation Ethics and Professional Standards 00:19:00 Module 05: Special Considerations in Mediation Special Considerations in Mediation 00:17:00

This course covers key topics such as Strategy, Finance, Marketing, Leadership and more. Those who are looking to enhance their managerial skills, our Mini MBA course offers insights and tools to make strategic decisions, lead teams effectively, and drive organisational success. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn business fundamentals and the steps to create a business plan Understand the course map matrix Master frameworks and theories used by business strategists Understand the critical evaluation of leadership Know product diversification in business strategy Understand why product differentiation is critical Know competitive advantage Understand Bowman's strategic clock - strategic positioning Know external strategic analysis - industry, markets, and competition Understand internal strategic analysis - operations and customer management Mini MBA Course Online - Business Strategy and Planning Overview This interactive course is perfect for those who want to learn how to connect business strategy to the business plan, understand the value of strategic analysis, frameworks and theories behind business strategists. You will learn the critical valuation of leadership, understand the products and services, and product diversification in business strategy. This extensive course will educate you on competitive advantage, Bowman's strategic clock - strategic positioning, and competitor analysis. By the end of the course, you will have a broad knowledge of business fundamentals, competition, external strategic analysis, and internal strategic analysis. Who should take this course? This comprehensive Mini MBA Course Online - Business Strategy and Planning is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of business administration and business management. Entry Requirements There are no academic entry requirements for this Mini MBA Course Online - Business Strategy and Planning, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Mini MBA Course Online - Business Strategy and Planning assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Unlock Your Potential as a Learning & Skills Mentor with Our Level 4 Course This qualification is designed to equip candidates with the essential skills and knowledge needed for effective employment and career progression in the field of Learning. As a Learning & Skills Mentor, you will play a pivotal role in supporting individuals and groups to achieve their learning and development goals. Through this course, you will master the art of working within ethical and legal frameworks, ensuring the highest standards of mentoring practice while meeting the diverse needs of mentees in a collaborative and inclusive manner. Commit to your professional growth and embrace reflective practice within your sector, setting a new benchmark for excellence in mentoring. Learn about the Cavity Training Learning & Skills Mentor Course The purpose of the learning and skills mentor occupation is to support individuals and groups with their learning and development towards agreed goals. They will do this by working within ethical and legal frameworks to ensure a high standard of mentoring practice. They will work collaboratively with stakeholders to inclusively meet the individual needs of the mentee. They will be committed to their own professional development and reflective practice as a mentor and within their sector. Fees This course can be completed as an government funded apprenticeship, through Cavity Training, or as a privately funded course for £3500. You can either pay as a lump sum or alternatively, you can split into 12 instalments.   Entry requirements Whilst any entry requirements will be a matter for individual employers, a minimum of English & Maths GCSE are required. Structure Our candidates are trained to the highest standards and are fully supported to develop all of the knowledge, skills and behaviours required to be an outstanding Learning & Skills Mentor. Knowledge Our course is delivered via live training webinars with specialist tutors. Skills and Behaviours You will be appointed a designated Learning & Skills Tutor, who will coach you through your qualification and complete regular assessments with you to support you to complete your qualification. You will have weekly contact from your Tutor. How we compare with our competitors? Don't just take our word for it, here is what our staff think Bridget I did my course years ago. It was classroom based one night per week. I think I would prefer to be more ‘hands on’ like it is now. Cavity really are a great company to work for. I truly believe that there expertise will ensure the next generation are amazing! Gina I did mine over an apprenticeship but the company my employer used wasn’t great and I didn’t get much support. Although I passed I can only imagine the length that Cavity have gone to to ensure that the students feel supported. As an employee, its super! Enquire Today

***24 Hour Limited Time Flash Sale*** Port Management, Commercial law & Logistic Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Enhance your expertise and accelerate your career with our exclusive bundle of 8 courses: Port Management, Commercial Law & Logistic Management. This comprehensive package is meticulously designed to equip you with the knowledge and insights required to excel in these dynamic fields. Unleash your potential as you delve into the intricacies of port management, navigate the complexities of commercial law, and master the art of logistic management. In this bundle, you will embark on an intellectual journey that will broaden your horizons and deepen your understanding of key concepts. Immerse yourself in the world of supply chain management, explore the intricacies of airport management, become a proficient transport manager, and gain expertise in warehouse management and import/export. These courses cover the critical aspects required to excel in these fields, enabling you to stay ahead of the curve in today's competitive job market. Key Features of the Port Management, Commercial law & Logistic Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Port Management, Commercial law & Logistic Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Port Management QLS Course 02: Commercial law QLS Course 03: Logistic Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Supply Chain Management Course 02: Airport Management Course 03: Transport Manager Course 04: Warehouse Management Diploma Course 05: Import/Export In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Port Management, Commercial law & Logistic Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire in-depth knowledge of port management principles, practices, and strategies. Understand the legal framework governing commercial transactions and develop proficiency in commercial law. Master the fundamentals of logistic management and learn how to optimize supply chains. Gain insights into supply chain management techniques and strategies for enhanced efficiency. Develop expertise in airport management and understand the complexities of the aviation industry. Become a competent transport manager with a comprehensive understanding of transportation logistics. Obtain the skills necessary for effective warehouse management and gain expertise in import/export procedures. Embark on a transformative learning journey with our Port Management, Commercial Law & Logistic Management bundle. This meticulously curated collection of courses provides you with a comprehensive understanding of the intricate dynamics within these industries. Delve into the world of port management, explore the nuances of commercial law, and gain expertise in the art of logistic management. This bundle combines theoretical knowledge with practical insights to empower you with a holistic skill set that will set you apart in the job market. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to expand their knowledge and expertise in port management, commercial law, and logistic management. Individuals aspiring to pursue careers in the maritime industry, legal sector, or logistics and supply chain management. Graduates and postgraduates aiming to enhance their employability and gain a competitive edge in the job market. Entrepreneurs and business owners looking to optimize their understanding of the legal and logistical aspects of their operations. Career path Port Manager: £35,000 - £70,000 per annum Commercial Lawyer: £40,000 - £100,000 per annum Logistic Manager: £30,000 - £60,000 per annum Supply Chain Manager: £35,000 - £80,000 per annum Airport Manager: £30,000 - £70,000 per annum Warehouse Manager: £25,000 - £50,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

The ZOOM Meeting Masterclass is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a Certificate of Achievement. This ZOOM Meeting Masterclass consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content ZOOM Meeting Masterclass 1. Master Video Conferencing with ZOOM now! 00:01:00 2. Zoom Intro and signing up 00:02:00 3. Hosting Your First Zoom Meeting 00:01:00 4. Inviting Participants 00:02:00 5. Manage Participants 00:02:00 6. Sharing Screens and Whiteboards 00:04:00 7. More Screen Share Options 00:01:00 8. Chat, Recording and Reactions 00:04:00 9. Tip #1 - Virtual Backgrounds 00:02:00 10. Tip #2 - Custom Virtual Background 00:02:00 11. Tip #3 - Video Settings 00:02:00 12. Tip #4 - Calendar Zoom Extension 00:04:00 13. Tip #5 - Hiding Floating Menu 00:02:00 14. Tip #6 - Mute All Shortcut 00:02:00 15. Tip #7 - New Share 00:02:00 16. Tip #8 - Pause Share 00:02:00 17. Tip #9 - Annotate 00:02:00 Assignment Assignment - ZOOM Meeting Masterclass 1 day, 15 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Management of Portfolios (MoP®) Practitioner: In-House Training In this MoP® Practitioner course, participants will have sufficient knowledge and understanding of how to apply and tailor the MoP guidance and to analyze portfolio data, documentation, and roles in relation to a given situation. MoP helps organizations ensure if the investments are done in the right, change initiatives, and implementing them correctly. This is achieved by: Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk Managing the programs and projects consistently to ensure efficient and effective delivery Maximizing the benefit by providing the greatest return from the investment made What you will Learn Define the business case to get senior management approval for portfolio management Plan the implementation of portfolio management Select and adapt MoP principles, practices, and techniques to suit different organizational environments Evaluate examples of MoP information including documents and role descriptions Analyze the solutions adopted in relation to a given scenario Introduction Overview MoP Portfolio Definition Portfolio Management Roles Portfolio Management Documents MoP Practitioner Assignments Portfolio Management Documents Portfolio Delivery How to Implement Practice Exam MoP Practitioner Exam (taken online, after the class has ended)

Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management.MSP certification provides guidance for programme managers, business change managers, and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges of managing programmes and larger, more strategic, or multiple projects. MSP 5th Edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP 5th Edition Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. MSP 5th Edition Practitioner is for project, programme, and business change managers that want to build on their knowledge of MSP in order to practically apply the MSP framework to real-life scenarios, providing the skills to lead and manage a programme. It is a must-have certification for both project and programme management professionals to deliver organizational value to their employers and boost their careers.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. Why Agile Service Management? Challenges Today What is IT Service Management? What is Agile? Agile Manifesto and Principles What Does It Take To Be Agile? Agile Service Management What is Agile Service Management? Agile Service Management Goals, Objectives and Benefits Two Aspects: Agile Process Engineering & Agile Process Improvement Leveraging Related Guidance DevOps ITIL Site Reliability Engineering Lean Scrum Agile Service Management Roles Relationship to Scrum roles Agile Practice Owner Agile Service Management Team Agile Service Manager Agile Process Engineering Agile Processes How Processes Deliver Value Waterfall vs Agile Process Engineering Relationship to Scrum Events & Artifacts Minimum Viable Process Microprocess Architectures Service Management Architecture Agile Service Management Artifacts Practice Backlog Spring Backlog Increment Agile Service Management Events Planning The Sprint Sprint Planning Process Standups Sprint Review Sprint Retrospective Agile Process Improvement Why Process Improvement is Important Process Improvement Goals Process Improvement Reviews Sustaining Improvements Automation