24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
In a world increasingly reliant on electronics and electrical devices, the demand for skilled technicians is ever-growing. This Electronics and Electrical Engineering Bundle equips you with the knowledge and expertise to navigate the dynamic realm of electronics, empowering you to become an indispensable asset in various industries. Start on a journey through the intricate world of electronics and electrical devices with our comprehensive Electronics and Electrical Engineering Bundle Course. Designed for those seeking to master the theoretical aspects of maintenance and repair, this Electronics and Electrical Engineering bundle offers an unparalleled exploration into the various facets of the field. From the basics of electronic device maintenance to the complexities of HVAC systems and advanced electrical safety, each course within this bundle is meticulously crafted to enhance your understanding and knowledge. Along with this Electronics and Electrical Engineering Course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Electronics and Electrical Engineering Bundle Consists of the following Premium courses: Course 01: Electronic & Electrical Devices Maintenance Course 02: Electrical Technician Complete Training Course 03: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 04: Domestic Appliance Repairing Course Course 05: PAT Level 4 Course 06: Smart Meter Installer Training Course 07: Basic AC Circuit Analysis Course 08: Electric Power Metering for Single and Three Phase Systems Course 09: PUWER Course 10: Advanced Electrical Safety Course 11: Fire Safety | Online Course Enrol now in Electronics and Electrical Engineering To advance your career, and use the premium study materials from Apex Learning. This Electronics and Electrical Engineering Bundle is a thorough exploration of the theoretical aspects of maintaining and understanding a wide range of electrical systems and devices. The first part of the course delves into the fundamental principles of electronics and electrical devices, laying a solid foundation for more specialized subjects. Progressing through the bundle, learners will explore the complexities of HVAC systems, smart meter installation, and domestic appliance repair, all through a theoretical lens. The Electronics and Electrical Engineering course also covers critical safety topics like fire safety and electrical safety, including an in-depth study of regulations like PUWER. The Course Curriculum of Electronics and Electrical Engineering Bundle Course 01: Electronic & Electrical Devices Maintenance Section 01: Introduction & Getting Started Section 02: Electronic and Electrical Maintenance Repair Section 03: Tools Needed Section 04: Electronic Components Section 05: Testing Section 06: Troubleshooting Section 07: Introduction to Electronic Components: A Step-by-Step Guide =========>>>>> And 10 More Courses <<<<<========= How will I get my Electronics and Electrical Engineering Certificate? After successfully completing the Electronics and Electrical Engineering course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) So, enrol Electronics and Electrical Engineering now to advance your career! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking a theoretical understanding of Electronics and Electrical Engineering. Professionals in the Electronics and Electrical Engineering field looking to expand their theoretical knowledge. Aspiring technicians keen on understanding the principles behind electrical systems. Requirements Our Electronics and Electrical Engineering is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Electronics course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Electronics and Electrical Engineering course; it can be studied in your own time at your own pace. Career path This Electronics and Electrical Engineering expertise will increase the value of your CV and open you up to multiple job sectors: Electronics Technician: £20,000 - £30,000 Electrical Safety Officer: £25,000 - £35,000 HVAC Systems Analyst: £22,000 - £32,000 Smart Meter Installation Coordinator: £24,000 - £34,000 Electrical Systems Researcher: £27,000 - £37,000 Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Electronic & Electrical Devices Maintenance) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Learn to use DevOps tools from an industrial point of view. This course will help you get a firsthand experience of what it is like to be a DevOps engineer. Create DevOps CI/CD pipelines using Git, Jenkins, Ansible, Docker, SonarQube, and Kubernetes on AWS. Start your DevOps journey today. This course has been created from the perspective of a DevOps engineer who doesn't typically write application code.
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Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation Bundle From 2020 to 2030, civil engineering employment is expected to increase by 8%! As a result, approximately 25,000 civil engineering job openings are expected every year on average over the next 10 years. Furthermore, the benefits of choosing construction engineering do not stop there, as this field is quite rewarding for experts! One can make £66,355 per year, which is £31.90 per hour. So make the right career decision and be prepared to stay ahead of the competition by learning vital civil engineering concepts and skills with our 11-in-1 premium Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation bundle. Along with this Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimationcourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the course and a student ID card absolutely FREE. This Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation Bundle Consists of the following Premium courses: Course 01: Diploma in Construction Management Course 02: Architectural Studies Course 03: Building Quantity Surveying Training Level 3 Course 04: Land Surveying Course 05: Bricklaying Course 06: Construction Cost Estimation Diploma Course 07: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 08: Construction Safety Course 09: Property Law and Legislation Course 10: Construction Industry Scheme (CIS) Course 11: WELL Building Standard Our industry experts have designed Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. Benefits you'll get from choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses including this Civil Engineering Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Civil Engineering course are included in a one-time fee Accessible, informative modules of Civil Engineering designed by expert instructors CPD Civil Engineering accredited course - improves the chance of gaining professional skills Enrol now in Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation to advance your career, and use the premium study materials from Apex Learning. Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation You'll discover how to master Civil Engineering skill while exploring relevant and essential topics. How will I get my Certificate? After successfully completing the Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation Anyone from any background can enrol in this Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation bundle. Requirements This Civil Engineering: Construction, Architectural Management with Surveying & Cost Estimation course has been designed to be fully compatible with tablets and smartphones. Career path Civil Engineering There are various career paths available for Civil Engineers in the UK. Here are some of the most common career paths with their salary ranges: Structural Engineer: £24,000 - £60,000 per year Transportation Engineer: £25,000 - £60,000 per year Geotechnical Engineer: £22,000 - £50,000 per year Construction Manager: £30,000 - £80,000 per year and much more... Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Construction Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Receptionist: Office Admin and Reception No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist bundle will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities. The Office Admin and Receptionist Course will help you acquire the essential skills to become a proficient receptionist or an office admin. In this bundle, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable bundle will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this bundle will provide you with quality training in MS Excel. Along with this Receptionist: Office Admin and Reception Training course, you will get 10 additional premium courses, Course 01: Office Admin and Reception Course 02: Conflict Management Course 03: Minute Taking Essentials Level 2 Course 04: Document Control Course 05: Effective Communication Skills Course 06: GDPR Course 07: MS Word Diploma Course 08: Facilities Management Level 3 Course 09: IT Support Technician Training Course 10: Leadership & Management Diploma Course 11: Workplace Health and Safety Diploma Course 12: Time Management Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Receptionist: Office Admin and Reception is perfect! The Receptionist: Office Admin and Reception bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Receptionist: Office Admin and Reception expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Receptionist: Office Admin and Reception from any place in your own time without travelling for classes. SO enrol now in this Receptionist: Office Admin and Reception bundle to advance your career! Receptionist: Office Admin and Reception You'll discover how to master the Receptionist skill while exploring relevant and essential topics. Course Curriculum of Receptionist: Office Admin and Reception Bundle Course 01: Office Admin and Reception Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organizing Meetings and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organizational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Advanced MS Excel How will I get my Receptionist: Office Admin and Reception Certificate? After successfully completing the Receptionist: Office Admin and Reception course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Receptionist: Office Admin and Reception bundle. Requirements Receptionist: Office Admin and Reception This Receptionist : Office Admin and Reception bundle has been designed to be fully compatible with tablets and smartphones. Career path Having this Receptionist: Office Admin and Reception expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Admin and Reception) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included Certificate of completion is included in course price
Unlock a World of Linguistic Mastery! Embark on a thrilling language-learning journey with our comprehensive language courses in Spanish, German, French, Italian, Portuguese, and Arabic! Why Choose Us? Diverse Curriculum: Master the nuances of six globally influential languages, opening doors to new cultures, opportunities, and friendships. Expert Instruction: Our courses are crafted by language experts and native speakers, ensuring an authentic and immersive learning experience. Flexible Learning: Tailor your language adventure to your schedule. Whether you're a busy professional or a dedicated student, our courses fit seamlessly into your life. Lifetime Access: Purchase once, learn forever! Enjoy lifetime access to course materials, updates, and community support. Join the ranks of multilingual achievers and open up a world of possibilities! Don't miss out on this opportunity to enrich your life, enhance your career prospects, and broaden your horizons. Enroll now and let language be your passport to a world of endless possibilities! Start Your Linguistic Odyssey Today! Why would you choose the Spanish, German, Portuguese Language Language course: Lifetime access to Spanish, German, Portuguese Language Language course materials Full tutor support is available from Monday to Friday with the Spanish, German, Portuguese Language Language course Learn Spanish, German, Portuguese Language Language skills at your own pace from the comfort of your home Gain a complete understanding of the Spanish, German, Portuguese Language Language course Accessible, informative Spanish, German, Portuguese Language Language learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with Spanish, German, Portuguese Language Language Study Spanish, German, Portuguese Language Language in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Spanish, German, Portuguese Language Language course CPD 20 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Get 2 CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get 2 CPD Accredited Hardcopy Certificate For £9.99 each. After passing the assessment of this course, you can get a hardcopy certificate for just £9.99 each. The delivery charge for the hardcopy certificate inside the UK is £3.99 each and international students need to pay £9.99 each to get their hardcopy certificate.
The course aims to master the accounting fundamentals with Understanding of Accounting Concepts, Principles, and Theories. After the successful completion of the course, you will be able to learn about the following; Understand accounting concepts. Learn various accounting concepts and principles. Concepts of accounting theory. Learn various elements of accounting theory. Learn financial statement fraud and its types. This course is designed to provide students with a comprehensive understanding of accounting concepts and principles, including the key elements of accounting theory. Through this module, students will explore various accounting concepts, such as assets, liabilities, equity, revenue, and expenses, and how they are recorded and reported in financial statements. Additionally, students will learn about the principles of financial accounting, including the accounting equation and double-entry accounting. In addition to these foundational concepts, this module also covers the accounting theories underpinning the field. Students will learn about the key elements of accounting theory, including the agency, stakeholder, and positive accounting theories, and how these theories shape how accounting is practised. Furthermore, students will be introduced to financial statement fraud, including its various types, and how it can be prevented and detected in modern accounting practice. This course is designed to provide students with a comprehensive understanding of accounting concepts and principles, including the key elements of accounting theory. Through this module, students will explore various accounting concepts, such as assets, liabilities, equity, revenue, and expenses, and how they are recorded and reported in financial statements. Additionally, students will learn about the principles of financial accounting, including the accounting equation and double-entry accounting. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Accounting Concepts, Principles and Theories Self-paced pre-recorded learning content on this topic. Understanding Accounting Concepts, Principles and Theories Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Accountant Financial Analyst Business Manager Controller Financial Controller Chief Financial Officer (CFO) Financial Reporting Manager Tax Accountant Auditor Investment Banker Financial Consultant Business Owner/Entrepreneur. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.