1673 Master courses in Birmingham delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview Governance is now acknowledged as a core business function. Governance is not simply about compliance - whether with the law, regulation or guidance. Compliance provides a company with its 'licence to operate, but high-quality systems of governance lead to better-run companies which create, grow and protect value for all their stakeholders Objective Learn the best strategies for building a high-quality governance framework Define the role of the board of directors and your role within Explore different governance models across the globe and identify which of them works best for your organisation Recognise and deliver your obligations as a director Learn the strategies for creating and protecting value for your organisation Explore the tools to protect your organisation's reputation and brand value Gain an understanding of governance as a business-critical function Manage governance function within different business contexts - listed, private, state-owned, family-owned businesses Master the strategies for improving board effectiveness

This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.

Feedback Mastery Unleashed: 28 day online mini-programme to ignite high performance leadership for high achieving teams

This comprehensive course covers all Scrum principles and frameworks necessary to help participants understand how to guide a team and manage projects in a fast-paced agile environment. The course is meant for professionals who want to attain the certification of Scrum Master with deep insight into how AI can be utilized in increasing the effectiveness of agile practices. In addition to mastery of the core Scrum methodology, participants will be taken through state-of-the-art advancements in AI and machine learning in order to understand how these technologies can automate routine tasks, enhance decision-making, and continuous improvement. Real-world case studies and hands-on exercises will illustrate how to practically apply AI within Scrum to realize high efficiency and innovation for teams. Whether for enhancing one's career as a Scrum Master or the integration of AI into Agile practices, this course provides that ideal combination of conceptual theory and practical skills, assuring success in today's technology-driven world. Key Highlights: Certified Scrum Master training with AI applications Case studies in the real world about integrating AI in Scrum Hands-on projects to implement AI-driven tools and methodologies Workflow optimization techniques that ensure better collaboration of agile teams, with speeding up project delivery by the power of AI. Ideal for Scrum Masters, Agile Coaches, Product Owners, and tech pros looking to stay ahead.

Integrating UNIX and Microsoft course description This course is designed for the enterprise-level UNIX professional and represents the highest level of professional, distribution-neutral UNIX certification within the industry. It covers administering UNIX enterprise-wide with an emphasis on mixed environments. What will you learn Configure and troubleshoot OpenLDAP. Use OpenLDAP as an authentication backend. Manage software packages. Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients Integrating UNIX and Microsoft course details Who will benefit: Enterprise-level UNIX professionals. Prerequisites: UNIX network administration. Duration 5 days Integrating UNIX and Microsoft course contents OPENLDAP CONFIGURATION OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. OPENLDAP AS AN AUTHENTICATION BACKEND LDAP Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. SAMBA BASICS Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. SAMBA SHARE CONFIGURATION Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. SAMBA USER AND GROUP MANAGEMENT Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. SAMBA DOMAIN INTEGRATION Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. SAMBA NAME SERVICES NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. WORKING WITH LINUX AND WINDOWS CLIENTS CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.

Integrating Linux and Microsoft course description This course is designed for the enterprise-level Linux professional and represents the highest level of professional, distribution-neutral Linux certification within the industry. LPIC-3 300 covers administering Linux enterprise-wide with an emphasis on mixed environments. What will you learn Configure and troubleshoot OpenLDAP. Use OpenLDAP as an authentication backend. Manage software packages. Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients Integrating Linux and Microsoft course details Who will benefit: Enterprise-level Linux professionals. Prerequisites: Delegates must have an active LPIC-2 certification to receive LPIC-3 certification, but the LPIC-2 and LPIC-3 exams may be taken in any order. Duration 5 days Integrating UNIX and Microsoft course contents OPENLDAP CONFIGURATION OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. OPENLDAP AS AN AUTHENTICATION BACKEND LDAP Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. SAMBA BASICS Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. SAMBA SHARE CONFIGURATION Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. SAMBA USER AND GROUP MANAGEMENT Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. SAMBA DOMAIN INTEGRATION Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. SAMBA NAME SERVICES NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. WORKING WITH LINUX AND WINDOWS CLIENTS CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.

Whether it is for your personal development, your own career or your business, this life-changing training is for everyone who would like to develop their skills such as communication, confidence, entrepreneurial thinking, flow-state and creativity – the future skills every human needs to master.

Click here for info. Training duration: 20 hrs. Method: 1-2-1, Personalized attention, Tailored content, Flexible pace, Individual support. Schedule: Personalized training experience with our flexible 1-2-1 sessions. Tailor your own schedule by pre-booking a convenient hour of your choice, available from Monday to Saturday between 9 am and 7 pm. Maya Basic to Intermediate Course Course Duration: 20 hours Course Description: Discover Autodesk Maya's potential in our 20-hour course. Master 3D modeling and animation, explore texturing, rigging, rendering, and special effects. Unleash your creativity with advanced modeling techniques. Join us on this exciting journey to unlock the full power of Maya. Course Outline: I. Introduction to Maya (1.5 hours) - Discover the vast applications of Maya and its significance in diverse industries - Navigate seamlessly through Maya's interface, understanding essential tools - Master viewport controls and proficiently manage projects II. Creating 3D Models (3 hours) - Build a strong foundation in polygon modeling, creating basic shapes and objects - Hone your skills in editing and modifying objects with precision - Master complex object creation using extrusions, bevels, and NURBS for organic shapes III. Texturing and Materials (1.5 hours) - Step into the captivating world of texturing, adding depth to your creations - Create and expertly apply materials to breathe life into your models - Unwrap textures with precision and import images seamlessly IV. Lighting and Rendering (2 hours) - Illuminate your scenes with fundamental lighting techniques - Compose visually captivating compositions with camera setup - Harness the power of rendering for still images and dynamic animations V. Animation (4 hours) - Embrace the art of animation, unlocking its potential in your projects - Master keyframe animation, animation curves, and animation clips - Rig and animate characters, adding life and movement to your creations - Explore motion paths and animation layers for added depth and complexity VI. Rigging (2 hours) - Delve into the world of rigging and its significance in animation - Create joints and skeletons, laying the foundation for character animation - Bind skin to joints and craft weight maps for smooth animation - Implement simple rigging systems and rig characters for animation VII. Special Effects (1.5 hours) - Unleash your creativity with mesmerizing particle systems and dynamics - Create captivating fluid and fire effects, manipulating them with finesse - Craft and edit special effects, from explosions to captivating smoke VIII. Advanced Modeling Techniques (1.5 hours) - Elevate your modeling skills with advanced techniques using Booleans and deformers - Master the art of creating and modifying curves and surfaces - Explore the world of sculpting tools to craft high-resolution and intricate models IX. Conclusion and Next Steps (0.5 hours) - Recap the rich knowledge acquired during the course - Discover valuable tips and resources for continuous learning and growth - Engage in a dynamic Q&A session, providing valuable feedback Note: The course outline can be customized to meet the specific needs and proficiency levels of learners. Throughout the course, you will receive lifetime email support, ensuring you have assistance for any queries or challenges you encounter. Embrace the world of Autodesk Maya, and unveil your creative potential in 3D modeling and animation.   Unlock your potential in Autodesk Maya with our comprehensive Basics to Intermediate Training Course. Whether you're a budding 3D artist, animator, or visual effects enthusiast, this program provides a structured learning path to master essential tools and techniques. Join us for interactive in-person or live online sessions, and receive guidance from experienced instructors. Enroll now to create captivating 3D visuals and animations and explore the creative possibilities of Autodesk Maya. In this course, explore the world of Maya 2023 and master the skills to create high-quality 3D models and animations. Discover a real-world, project-based workflow applicable to film, motion graphics, and game design. Learn Basic to Intermediate techniques like customizing the interface, object manipulation, and scene organization. Dive into polygonal, sculpting, and NURBS modeling, and apply materials for color, texture, and reflectivity. Integrate cameras, lighting, and depth-of-field effects with the Arnold renderer. Finally, learn animation tools to add movement and bring your creations to life, guided by instructor Autodesk certified trainers In this course, explore the world of Maya 2023 and master the skills to create high-quality 3D models and animations. Discover a real-world, project-based workflow applicable to film, motion graphics, and game design. Learn Basic to Intermediate techniques like customizing the interface, object manipulation, and scene organization. Dive into polygonal, sculpting, and NURBS modeling, and apply materials for color, texture, and reflectivity. Integrate cameras, lighting, and depth-of-field effects with the Arnold renderer. Finally, learn animation tools to add movement and bring your creations to life, guided by instructor Autodesk certified trainers In this course, explore the world of Maya 2023 and master the skills to create high-quality 3D models and animations. Discover a real-world, project-based workflow applicable to film, motion graphics, and game design. Learn Basic to Intermediate techniques like customizing the interface, object manipulation, and scene organization. Dive into polygonal, sculpting, and NURBS modeling, and apply materials for color, texture, and reflectivity. Integrate cameras, lighting, and depth-of-field effects with the Arnold renderer. Finally, learn animation tools to add movement and bring your creations to life, guided by instructor Autodesk certified trainers Master 3D modeling and animation. Create realistic textures and materials. Understand rigging for character animation. Illuminate scenes with effective lighting. Create mesmerizing special effects. Explore advanced modeling techniques. Gain practical skills for real-world projects. Unlock creative potential in film, animation, and game design.

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY. Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing. Attendees Will Be Able To: Know the Parts of Speech and their correct uses; Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement; Be able to create Plurals and Possessives accurately and with certainty; Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation; Create original email / documents to employ newly-learned class material.   Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people. Register for this class and you will be sent ONLINE login instructions prior to the class date. It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations. Christina Vargas